You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sunlife supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health. 

What will you do? 

• Calculate and release Disability Benefit payments 

• Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc. 

• Review and comprehend contractual provisions 

• Handle inbound and outbound calls 

• Assist and develop repayment plans for Overpayments 

• Respond proactively to client inquiries or concerns 

• Create an environment that promotes team member accountability and autonomy 

• Represent Sun Life professionally, internally and externally, and work well with partners and clients 

• Identify and suggest opportunities for process improvements 

What do you need to succeed? 

• Stellar customer service skills that puts the client first 

• Demonstrate active listening skills towards our Plan Members and Plan Sponsors 

• Exceptional time management and organizational skills 

• Outstanding communication skills – written and verbal   

• Thrive in a fast paced, high-volume production environment 

• Able to apply critical thinking to solve complex problems 

• Ability to take initiative and demonstrate sound judgement 

• Show resilience when taking on new responsibilities or handling difficult situations  

• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth 

• Teamwork and collaboration 

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Notes 

• Occasional over time is required during periods with high incoming volumes in order to meet client expectations 

What’s in it for you? 

• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more.
• A caring, supportive, and inclusive culture
• Anchored to our Purpose, our Sustainability Plan has three pillars which represent the areas where we have the greatest opportunity to drive positive impact in society: increasing financial security, fostering healthier lives, and advancing sustainable investing.
• Wellness programs that support the three pillars of your health – mental, physical, and financial.
• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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