Description -

Job Summary
• This role supports ISX's portfolio of AI-powered support transformation programs, partnering directly with senior program leadership to drive execution across a global, multi-function operating environment. It owns structured program tracking, cross-initiative reporting, and stakeholder deliverable preparation — ensuring program health is visible and decision-ready at every level. A core responsibility is supporting the development and ongoing refinement of ISX's North Star customer journey for digital support transformation, translating strategic direction into documented frameworks, journey maps, and program artifacts. The role operates across intelligent automation, digital transformation, and customer support reimagination initiatives, with direct accountability for keeping programs aligned to ISX's transformation mandate. It requires strong executive communication skills and the ability to operate effectively in VP and SVP-facing environments.

Responsibilities
• Manages and leads a program involving multiple functions and project teams to promote quality culture and drive the quality improvement process for a product or service offering.
• Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Manages activities of supporting project teams and internal partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Identifies potential risks or issues with quality project implementations and proactively drives risk communication with internal and external stakeholders.
• Provides subject matter expertise to program stakeholders within the division to solve complex programs/issues.
• Collaborates with the quality project/program team members to understand lessons learned to ensure project and process improvements are captured from concept to launch.
• Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
• Provides guidance and mentoring to less-experienced staff members and contributes to their growth within the organization.

Education & Experience Recommended
• Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in project and program management, quality, lean six sigma, or a related field.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Lean Six Sigma Certification
• Quality Certification

Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Entity : Sales&Services

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"