About this role:

Wells Fargo is seeking a Digital Product Manager .This role is responsible for validating decision strategies, Next-Best-Action (NBA) outcomes, offer eligibility, arbitration logic, engagement policies, and customer communications across multiple channels. The ideal candidate will possess strong testing expertise, knowledge of Pega Decisioning capabilities, and experience working in Agile delivery environments.

In this role, you will:

• Participate in a variety of functions within the digital environment
• Identify opportunity for digital business plans, programs and initiatives within scope of responsibilities
• Review and analyze basic content strategy/creation, customer experience, analytics/research or product management
• Exercise independent judgment to guide medium risk deliverables
• Present recommendations for resolving more complex situations
• Exercise independent judgment while developing expertise in the on digital initiatives, policies, procedures and/or compliance requirements
• Collaborate and consult with digital consultants and managers on more complex digital initiatives, including internal/external customers if applicable

Required Qualifications:

• 2+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of software testing experience.
• 2+ years of experience testing Pega Decisioning solutions.
• Strong understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Agile, and Scrum methodologies.
• Experience with defect tracking and test management tools such as JIRA and Octane.
• Strong analytical, problem-solving, and troubleshooting skills.

Desired Qualifications:

• Hands-on knowledge of Pega Customer Decision Hub (CDH), including Next-Best-Action (NBA) Designer Engagement Policies Arbitration Actions and Treatments Decision Strategies Customer Journeys Adaptive Models Predictive Models Interaction History
• Experience with: Functional Testing Regression Testing SIT Support Test Case Design Defect Management
• Proficiency with: Pega CDH JIRA Octane / ALM Postman Hyper Execute
• Strong verbal and written communication skills.
• Exceptional attention to detail and commitment to quality.
• Ability to work effectively in a collaborative, cross-functional environment.
• Customer-focused mindset with the ability to understand complex decisioning and marketing requirements.
• Exposure to Financial Services, customer engagement, or decisioning platforms.
• Pega certifications such as: Certified Pega Decisioning Consultant (CPDC) Certified Pega System Architect (CPSA) Certified Pega Business Architect (CPBA)

Job Expectations:

• Support testing activities across multiple customer decisioning and engagement initiatives.
• Ensure the accuracy, quality, and reliability of decisioning outcomes delivered through Pega CDH.
• Partner with business and technology teams to deliver high-quality customer experiences.
• Adhere to Wells Fargo testing standards, risk management practices, and compliance requirements.
• Contribute to Agile delivery teams throughout the software testing lifecycle.
• Stay current with evolving Pega Decisioning capabilities and testing best practices

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.