KEY ROLES AND RESPONSIBILITIES

• Lead end-to-end support for ECU products by investigating production, plant, customer, and warranty issues, performing failure analysis, identifying root causes, and driving effective containment, corrective, and preventive actions.
• Serve as the primary technical interface between customers, manufacturing plants, suppliers, quality teams, and product development organizations for product quality concerns, field failures, warranty investigations, and escalation management.
• Perform ECU-level and component-level troubleshooting, including analysis of electronic circuits, PCB assemblies, schematics, manufacturing data, and validation results to support timely issue resolution and continuous product improvement.
• Provide day-to-day production support by resolving material, process, hardware, software, and manufacturing-related issues, while improving product quality, reliability, yield, and manufacturability.
• Lead structured problem-solving activities using methodologies such as 8D, FMEA, 5-Why, Fishbone Analysis, and CAPA to prevent recurrence and improve customer satisfaction.
• Prepare and communicate technical analysis reports, failure analysis reports, 8D reports, warranty investigation reports, and customer updates to internal and external stakeholders.
• Evaluate and implement engineering changes, including ECRs, eSCRs, and customer change requests, while assessing impacts on product design, manufacturing, quality, cost, supply chain, and customer requirements.
• Monitor field performance, warranty trends, and quality metrics to identify improvement opportunities, support benchmarking activities, and drive product enhancement and cost-reduction initiatives.
• Support validation, reliability, environmental, vibration, EMC, electrical, and qualification testing activities, including coordination of testing for returned products and investigation samples.
• Collaborate closely with Operations, Manufacturing Engineering, Quality, Supplier Quality, and Product Development teams to implement corrective actions, ensure compliance with product specifications, and strengthen lessons learned deployment across programs.
• Provide technical leadership by mentoring engineers and technicians, developing failure analysis capabilities, promoting knowledge sharing, and driving continuous improvement in engineering processes and best practices.

EDUCATION AND EXPERIENCE (Minimum Qualifications)

• Bachelor’s degree in Electrical engineering, Electronics Engineering, Mechatronics Engineering, or related discipline.
• 8 to 12 years of experience in automotive electronics, ECU product engineering, current product engineering, manufacturing engineering, quality engineering, or failure analysis.
• Experience supporting automotive ECU products throughout production and warranty phases.
• Pro-active approach to solve unanticipated process issues/problems during builds.

Technical Skills

• ECU hardware architecture and automotive electronics.
• PCB assembly and component-level failure analysis.
• Electronic circuit troubleshooting and schematic interpretation.
• Automotive communication protocols (CAN, CAN FD, LIN, UDS, J1939).
• Vector CANoe, CANalyzer, and diagnostic tools.
• Root cause analysis and structured problem-solving methodologies.
• Validation, reliability, EMC, environmental, and electrical testing.
• Engineering change management and product lifecycle management.

Quality & Problem-Solving Skills

• 8D Methodology
• FMEA (DFMEA/PFMEA)
• 5-Why Analysis
• Fishbone Analysis
• Statistical Problem Solving
• Lessons Learned Deployment
• APQP & PPAP Awareness
• Supplier Corrective Action Processes

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