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Position Description:

The Department Coordinator II serves as the first point of contact for the School of Nursing, creating a welcoming, professional, and secure environment for students, faculty, staff, visitors, and community partners. This position oversees the daily operation of the reception area, provides exceptional customer service, coordinates front office activities, supports operational functions, and assists with special projects and events that contribute to the efficient operation of the school. Final salary will be based on education, experience, and internal equity, but target salary is approximately $19.48/hour.

Essential Duties & Responsibilities

Reception & Customer Service

• Serve as the primary receptionist for the School of Nursing.
• Greet and assist students, faculty, staff, prospective students, visitors, and vendors in a courteous and professional manner.
• Answer, screen, and direct incoming telephone calls.
• Respond to general inquiries or direct individuals to the appropriate department.
• Provide information regarding school services, events, and campus resources.
• Maintain a welcoming and professional reception area.

Building Access & Security

• Monitor front entrance access and assist visitors entering the building.
• Submit and track building access requests in accordance with university procedures.
• Follow established building security procedures.
• Report security or facility concerns to the Director of Operations.

Administrative & Operational Support

• Receive, sort, and distribute incoming mail and packages.
• Coordinate outgoing mail and shipping as needed.
• Order, receive, and maintain office supplies, ensuring adequate inventory levels.
• Assist with Business Office tasks.
• Maintain and update the digital lobby display with announcements, events, and other approved communications.
• Assist with commencement, orientation, recruitment events, and other School of Nursing programs and special events. May require occasional evening work.
• Provide backup support for operational functions during peak periods, including assisting with administrative and facilities-related tasks.
• Support special projects and operational initiatives as assigned.
• Perform other duties as assigned to support the mission and daily operations of the School of Nursing.

Student & Visitor Support

• Assist prospective students by providing general program information and directing them to the Student Services.
• Assist current students locate campus resources and appropriate contacts.
• Provide exceptional customer service to all constituents.

Other duties as assigned

Preferred Qualifications     

• Associate's or Bachelor's degree.
• Experience in higher education.
• Experience with university administrative systems.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.