Work Arrangement: Remote, Part-Time
Schedule: Monday to Thursday, 9:00 AM – 2:00 PM Eastern Time
Working Hours: 20 hours per week

We are looking for an experienced Dental Billing & Administrative Assistant to support a growing U.S.-based dental practice.

The ideal candidate has hands-on experience with U.S. dental billing, insurance verification, and claims follow-ups. The main focus of this role will be reviewing and updating patient insurance records, resolving billing issues, and ensuring insurance information is accurate during the practice's software transition.

The role will also involve general administrative support, including patient recalls, appointment scheduling, and other daily office tasks.

Key Responsibilities

Dental Billing & Insurance Verification

• Review and verify patient insurance information using CareStack.
• Contact dental insurance providers to confirm patient eligibility, coverage, and benefits.
• Update and correct patient insurance records to ensure accuracy.
• Follow up on outstanding dental insurance claims, unpaid claims, and denials.
• Identify and resolve billing discrepancies and insurance-related issues.
• Respond to insurance-related questions and coordinate with providers when needed.

Administrative Support

• Assist with patient recalls and appointment scheduling or rescheduling.

• Maintain accurate and updated patient records.

• Support the dental team with daily administrative tasks.

• Help organize and clean up insurance records during the practice's software transition.

• Handle patient information confidentially and follow HIPAA guidelines.

• Perform other administrative tasks as assigned.

Requirements

• Previous hands-on experience in dental billing for a U.S.-based dental practice is required.
• Good understanding of dental billing terminology, procedures, and coding.
• Experience verifying dental insurance eligibility, coverage, and benefits.
• Experience following up on unpaid insurance claims and resolving denied claims.
• Ability to review, correct, and maintain accurate patient insurance records.
• Understanding of HIPAA regulations and patient confidentiality.
• Good English communication skills, particularly when speaking with insurance providers.
• Strong attention to detail, organization, and problem-solving skills.
• Comfortable working independently in a remote environment.

Preferred Qualifications

• Experience using CareStack dental practice management software.
• Experience supporting dental practices with multiple locations.
• Familiarity with dental practice management systems and insurance record cleanup.
• Experience handling patient scheduling, recalls, and other dental administrative tasks.

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO