***At Securian, the internal job title is Info Security Sr Analyst*

Position Summary

This role is responsible for the day-to-day operational support, maintenance, troubleshooting, and continuous improvement of key perimeter and endpoint security platforms, including Palo Alto Firewalls, Netskope, CrowdStrike, and Carbon Black. The position supports security engineering by ensuring these tools remain stable, effective, properly configured, and aligned with business and compliance requirements.

Responsibilities include but are not limited to:

• Provide daily operational support for Palo Alto Firewalls, including policy changes, rule reviews, object updates, troubleshooting, and coordination of firewall hygiene activities.

• Support Netskope operations, including policy administration, troubleshooting, configuration updates, and assistance with secure web gateway or cloud access security use cases.

• Support CrowdStrike operations, including sensor health checks, policy updates, exclusion reviews, and troubleshooting.

• Support Carbon Black operations, including agent health monitoring, policy maintenance, workstation and server troubleshooting, configuration updates, and coordination with endpoint engineering teams.

• Respond to operational tickets, service requests, maintenance tasks, and change activities within defined service level expectations.

• Investigate and resolve issues related to security tool performance, connectivity, policy enforcement, endpoint agent behavior, and user impact.

• Perform routine platform maintenance, including configuration reviews, version validation, health checks, and documentation updates.

• Partner with security engineering, infrastructure, endpoint, network, and vendor teams to resolve complex technical issues.

• Assist with maintaining accurate operational documentation, including standard operating procedures, troubleshooting guides, escalation paths, and knowledge base articles.

• Identify opportunities to improve operational efficiency, reduce recurring incidents, strengthen security controls, and improve service quality.

Required Qualifications

• Relevant experience supporting security operations, network security, endpoint security, or infrastructure security tools.

• Ability to troubleshoot technical issues using available documentation and by collaborating with peers, vendors, or engineering teams as appropriate.

• Familiarity with tickets, service requests, change requests, maintenance activities, and operational service management processes.

• Ability to follow documented procedures and communicate identified gaps or improvement opportunities.

• Effective communication skills, with the ability to collaborate with technical and non-technical stakeholders.

• Ability to manage assigned work, seek clarification when necessary, and escalate issues appropriately.

Preferred Skills

• Experience with firewall rule recertification, security policy cleanup, and firewall policy management.

• Experience supporting Netskope Secure Web Gateway.

• Experience with CrowdStrike Falcon platform administration, sensor management, policy tuning, exclusion management, and operational troubleshooting.

• Experience with Carbon Black endpoint protection administration, policy tuning, agent deployment, health monitoring, and operational troubleshooting.

• Experience working with third-party vendors.

• Basic scripting or automation experience to support reporting, health checks, or repeatable operational tasks.

#LI-Hybrid **This position will have a hybrid working arrangement, working in-office for a minimum of 3 days a week.** 

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. 

Preferred Skills:

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. 
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Environmental Health & Sustainability
• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Servicemember Associate Resource Group

For more information regarding Securian’s benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at [email protected], by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

Securian Financial is a drug-free workplace.

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