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Job Description

Experience the power of a game-changing career 

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona  (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech. 

Career growth and personal development 

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

What you will do in this role 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As a Consumer Sales Representative on our team, you will: 

Key Responsibilities

• Execute and achieve sales quota and targets  

• Articulate the HP Store value proposition and act as POC for HP customers 

• Reviewing level of client satisfaction and escalating issues when necessary 

• Communicate client feedback to appropriate parties for follow up and resolution 

• Fast and effective response and resolution of incoming customer enquiries regarding sales, procucts or additional services  

• Handle and close inbound customer querries to achieve quarterly quota 

• Outbound activties when necessary to recover orders or convert quotes or execute targeted campaigns.  

• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound 

• Ability to ask the right questions to identify customer needs 

• Track, manage and report ongoing activity related to sales pipeline  

• Login all customer contacts in the CRM system in use at the time. 

• Maximize Store revenue by upselling/cross-selling to increase order value and AOV 

• Awareness of Online Store promotions and campaigns to maximize their success 

• Ensuring personal knowledge of the Store portfolio is maintained 

• Maintain good CRM hygiene and tracking by accurately tracking all events within the CRM 

Requirements

• Advanced level of English

• Strong communication skills 

• Knowledge of sales techniques (up-/cross-selling, objection handling, etc) 

• Customer Driven and motivation to work in sales 

• Achievement and target oriented 

• IT knowledge and technical understanding 

• Minimum of 1 year relevant experience 

• Strong personal interest & curiosity in IT products and applications 

• Real capability to listen to customers 

• Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs 

• Exceptional customer facing and customer care skills 

Nice to Have 

• Knowledge of IT solutions (cloud, managed services, cybersecurity, infrastructure, etc.). 

• Experience with sales engagement tools (e.g., LinkedIn Sales Navigator, Outreach, SalesLo

What’s in it for you 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

In this role, we offer benefits that help support your unique lifestyle: 

- Full time 39 hours/week contract: Monday to Thursday from 9:30 to18:30 and Friday 9:30 to 17:30

- Salary 19.623 euros gross/year + up to 3000 euros gross/year in bonus 
- Great office location in Barcelona
- Friends hunting (referral) bonus 
- Full paid training about the company and the project you will be working on 
- Career development program and specialized courses 

Experience the best version of you! 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1762128 

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