Sobre esta vaga de Customer Service Agent na Brink's
Brink's · Presencial · Jakarta
Esta vaga está em Indonesian.
Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.
Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).
Manajemen Hak Akses: Memproses verifikasi keamanan untuk reset password dan pengaturan level akun (Maker, Checker, Approver).
Pelacakan Transaksi Gantung: Melakukan investigasi internal jika ada laporan dana tertahan atau transaksi gagal pada akun nasabah.
Eskalasi & Koordinasi IT: Meneruskan kendala sistem yang bersifat kompleks ke tim IT/Developer dan memantau penyelesaiannya sesuai batas waktu (SLA).
Pencatatan Tiket Keluhan: Mendokumentasikan setiap riwayat aduan nasabah ke dalam sistem ticketing internal secara rapi.
Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continu
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