Jobs Companies Brink's Customer Service Agent

About this Customer Service Agent role at Brink's

Brink's · Onsite · Jakarta
This job posting is in Indonesian.
  • Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.
  • Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).
  • Manajemen Hak Akses: Memproses verifikasi keamanan untuk reset password dan pengaturan level akun (Maker, Checker, Approver).
  • Pelacakan Transaksi Gantung: Melakukan investigasi internal jika ada laporan dana tertahan atau transaksi gagal pada akun nasabah.
  • Eskalasi & Koordinasi IT: Meneruskan kendala sistem yang bersifat kompleks ke tim IT/Developer dan memantau penyelesaiannya sesuai batas waktu (SLA).
  • Pencatatan Tiket Keluhan: Mendokumentasikan setiap riwayat aduan nasabah ke dalam sistem ticketing internal secara rapi.
Ready to apply to Brink's?
Apply to Brink's

About Brink's

Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continu

See all jobs at Brink's →

Similar jobs

Sign up for suggestions tailored to the jobs you open and the searches you save.

More jobs at Brink's

See all jobs at Brink's →

Apply now
🤖

Whoa — hold up

JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Get an edge on your job hunt.

Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

Join the channel — it's free