Contract: Permanent, full time with a rotating weekly shift pattern

Location: Nottingham (Hybrid & Remote options available)

Start date: Monday, 19th of October

Domestic & General is the largest specialist warranty provider in the UK, with an ambition to scale globally. We currently support over 9 million customers every year and proudly partner with leading manufacturers and retail brands across the world.

For consecutive years, we’ve been recognised as a Great Place to Work.

Do you thrive in a fast‑paced environment and enjoy connecting with people? If you're motivated by a supportive but target‑based environment, you’ll fit right in as a Customer Sales Advisor within our Customer Support Sales team.

We set the bar high — our advisors are the best of the best. This is a fast‑paced, high‑energy role where resilience, adaptability, and a customer‑first mindset are key to success.

So, who are you?

• Self‑driven — Motivated by achieving the right customer outcomes in a sales environment, always aligned with FCA requirements.

• Empathetic and an active listener — You understand customer needs and build trust quickly.

• Resilient and adaptable — You stay calm, positive, and focused even when faced with challenges or change.

• Curious with a growth mindset — You’re eager to learn about new products, compliance updates, and customer behaviours.

• Clear communicator — You explain things simply, transparently, and without jargon.

• Independent — Ambitious, innovative, and confident working autonomously in a hybrid or remote setup.

How will you contribute?

As a Customer Support and Sales Advisor, you’ll speak with existing customers who call us with queries about their products or services. Your role is to:

• Understand their needs

• Resolve their questions

• Introduce relevant solutions that genuinely add value

• Ensure every interaction leads to the right customer outcome

You’ll log into our virtual contact centre at the start of your shift and handle a steady flow of inbound calls throughout the day. Every conversation is an opportunity to support a customer, build rapport, and make a positive impact.

Although the role is hybrid/remote, you’re never on your own. You’ll be part of a supportive team that values your efforts, celebrates your success, and helps you grow. It’s challenging — but incredibly rewarding.

This position offers a competitive salary and a fantastic opportunity to develop your career in customer service and sales within a company that champions growth and development.

Shift Pattern

Rotating weekly shifts between 8am–8pm, Monday to Sunday

• 37.5 hours per week

• Breaks: 60 minute lunch, 2 x15 minute breaks.

What's Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.

• Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Process

• Apply on workday

• 15-minute telephone conversation with one of our Talent Acquisition team

• Complete our online Virtual Assessment

• A Microsoft teams’ interview and call listening exercise

• Job Offer and employment screening checks

• IT Equipment delivery and set up call in readiness for day 1

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process, please get in touch at [email protected] and our team will do our best to help.

Please note that we have a thorough referencing process, which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Don't hesitate, submit your application and up to date CV or Resume now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.