Jobs Companies HP Customer & Partner Engagement Specialist

Sobre esta vaga de Customer & Partner Engagement Specialist na HP

HP · Presencial · Spring, Texas, United States of America
Customer & Partner Engagement Specialist

Description -

Job Description
The Nurture & Enablement Specialist is responsible for executing and optimizing customer and partner engagement programs across the full customer journey. This role owns the execution of nurture programs, email communications, automated workflows, enablement campaigns, and engagement sequencing designed to move customers and partners through the funnel. Working closely with Campaign Managers, Content Strategists, Digital Experience & Optimization, Growth Marketing, MarTech, Creative, UX/Web, and Alliance teams, this individual helps ensure customers receive the right experience, content, and engagement across touchpoints. The role collaborates on journey design and optimization while owning execution of email programs, nurture sequencing, partner communications, and enablement activities that support awareness, engagement, consideration, conversion, retention, and advocacy objectives.

Key Responsibilities

Own end-to-end execution and optimization of customer and partner nurture programs across Print, Personal Systems, and Poly, including audience segmentation, automation workflows, journey orchestration, content deployment, and performance analysis.
Execute multi-touch customer and partner engagement programs across email, automation platforms, enablement communications, and digital nurture experiences.
Partner closely with Campaign Managers, Content Strategists, Digital Experience & Optimization, and Growth Marketing teams to optimize customer journeys and nurture experiences across all touchpoints.
Lead partner enablement communications and activation efforts for SMB, Synergy, and Long Tail partners, ensuring alignment with HP priorities, offers, campaigns, and demand generation initiatives.
Own email strategy execution, communication sequencing, audience management, testing, deployment, and performance optimization.
Serve as the central coordination point between Campaign Managers, Content Strategists, UX/Web, MarTech, Internal Agency, and Alliance teams to ensure timely delivery of communications, digital assets, and nurture experiences.
Collaborate with Web and Digital Experience teams to identify journey gaps, engagement opportunities, and optimization recommendations that improve customer progression through the funnel.
Manage communication governance, nurture calendars, audience contact strategies, and engagement planning to maintain message consistency and reduce audience fatigue.
Track, analyze, and report engagement, nurture, adoption, and conversion performance, leveraging insights to continuously improve customer and partner experiences.
Support testing and optimization initiatives across nurture programs, including messaging, timing, sequencing, audience segmentation, and engagement tactics.

Success Measures

Nurture program engagement and conversion metrics
Email open, click-through, and engagement rates
Customer and partner activation performance
Program adoption and enablement participation
On-time execution of campaign and nurture updates
Quality and effectiveness of communication governance
Stakeholder satisfaction and cross-functional alignment

Education & Experience Recommended
• Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in segment marketing, channel marketing, partner marketing, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
NA

Knowledge & Skills

Email Marketing & Marketing Automation,

Lifecycle & Nurture Marketing,

Customer Journey Management,

Partner Marketing & Enablement,

Campaign Execution,

Audience Segmentation,

Analytics & Optimization,

Project Management,

Attention to Detail,

Cross-Functional Collaboration


Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

 * Health insurance
 * Dental insurance
 * Vision insurance
 * Long term/short term disability insurance
 * Employee assistance program
 * Flexible spending account
 * Life insurance
 * Generous time off policies, including;
 * 4-12 weeks fully paid parental leave based on tenure
 * 11 paid holidays
 * Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/])


The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

#LI-POST

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Pronto para se candidatar à HP?
Candidatar-se à HP

Sobre a HP

You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let’s grow together. Privacy , Terms of Use and Accessibility Our founders believed that business exists when people work together to ‘accomplish something collectively which they could not accomplish separately.’ We uphold a zero-tolerance policy towards discrimination and treat everyone with respect. By maintaining these principles, we empower the HP team to contribute to our collective

Ver todas as vagas na HP →

Vagas semelhantes

HP
Customer Operations Global Account
HP
⚡ Candidate-se cedo Tlaquepaque, Jalisco, Mexico Presencial
● Nova 👁 Vista ✓ Candidatada há 18h
HP
Chief of Staff
HP
⚡ Candidate-se cedo Milan, Milano, Italy Presencial
● Nova 👁 Vista ✓ Candidatada há 18h
HP
Solutions Senior Program Manager and Product Lifecycle Stewardship
HP
⚡ Candidate-se cedo Vancouver, Washington, United... Presencial $147,050–$230,850
● Nova 👁 Vista ✓ Candidatada há 18h
HP
Technical Account Manager (m-w-d) - 2nd Level Support Enterprise
HP
⚡ Candidate-se cedo Ratingen, North Rhine-Westphal... Presencial
● Nova 👁 Vista ✓ Candidatada há 2d
HP
Print Consumer Care Pack Global Portfolio Manager
HP
⚡ Candidate-se cedo Spring, Texas, United States o... Presencial $105,050–$161,800
● Nova 👁 Vista ✓ Candidatada há 2d
HP
Senior Embedded Software Firmware Platform Architect, Commercial Personal Systems *2
HP
⚡ Candidate-se cedo Taipei, Taipei City, Taiwan Re... Presencial
● Nova 👁 Vista ✓ Candidatada há 2d
HP
Sales Account Manager
HP
⚡ Candidate-se cedo Barueri, São Paulo, Brazil Presencial
● Nova 👁 Vista ✓ Candidatada há 2d
HP
Inside Sales Representative
HP
⚡ Candidate-se cedo Fornebu, Oslo, Norway Presencial
● Nova 👁 Vista ✓ Candidatada há 2d
HP
Inside Account Representative
HP
⚡ Candidate-se cedo Fornebu, Oslo, Norway Presencial
● Nova 👁 Vista ✓ Candidatada há 2d

Cadastre-se para receber sugestões sob medida com base nas vagas que você abre e nas buscas que você salva.

Mais vagas na HP

Ver todas as vagas na HP →

Candidatar-se agora
🤖

Opa — calma aí

A JobsRadar foi feita para pessoas de verdade passando por um momento difícil na busca por emprego — não para requisições automatizadas. Você está clicando rápido demais e agora está temporariamente bloqueado.

Volte mais tarde. Se você está mesmo procurando emprego, estamos com você — apenas aja como um ser humano.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Ganhe vantagem na sua busca por emprego.

Entre no nosso canal do Telegram para o que ajuda você a conseguir a vaga — referências salariais, o pulso semanal do mercado e avisos de novos recursos. Sem spam, só sinal.

Entre no canal — é grátis