Jobs Companies ING Customer Journey Expert (Business analyst) – Aladdin Platform

Sobre esta vaga de Customer Journey Expert (Business analyst) – Aladdin Platform na ING

ING · Presencial · ACT (Amsterdam - Acanthus)

We are looking for a Business analyst with strong expertise and knowledge in asset management value chain and risk management tooling (preferably Aladdin, powered by Blackrock) to strengthen our Global Investments Tribe.

In this role, you will be at the heart of our investment platform transformation, ensuring that Aladdin is effectively integrated, optimized, and aligned with our end-to-end investment processes.

You combine a strong process mindset, analytical skills, and stakeholder management capabilities with a solid understanding of asset management tooling and IT landscapes.

The team

You will join the asset management cluster within the Global Investments Tribe, working on our shared investment distribution & manufacturing platforms across markets.

Our distribution platform integrates front-end customer journeys (mobile & wen) with back-end systems. And our asset management platform enables ING Group to manufacture and manage proprietary investment products such as Mutual funds. We operate in a complex, international environment, with:

  • Strong focus on end-to-end (E2E) investment processes
  • Continuous integration of Aladdin capabilities into the ING ecosystem
  • High collaboration between Asset Management, Investment specialists from the Investment Center, IT, and Product teams
  • A clear ambition to scale globally and onboard new countries

The culture is hands-on, collaborative, and delivery-focused, with a strong ownership mindset.

Roles and responsibilities

As a CJE for Aladdin, you play a key role in translating business needs into effective solutions leveraging Aladdin and the broader IT landscape.

Stakeholder management

  • Act as the primary interface and central point of coordination between our team, the Investment Center, IT, Operations, the vendor (Blackrock) and external partners
  • Align stakeholders across domains and ensure clear communication and understanding across technical and non-technical stakeholders
  • Challenge requirements and ensure clarity, prioritization & alignment

Business & functional analysis

  • Translate business needs into functional specifications and requirements linked to Aladdin capabilities
  • Drive solution design in collaboration with IT and external vendors
  • Support data flows, integrations, and configuration of Aladdin within ING’s ecosystem
  • Design and structure end-to-end investment processes involving Aladdin (e.g.  portfolio management, trade lifecycle, reporting)
  • Coordinate change requests & issue resolution

Platform stability, evolution & continuous improvement

  • Own the user management and permission of Aladdin
  • Contribute to the evolution of Aladdin capabilities within the global platform
  • Support onboarding of new functionalities, products, and countries
  • Help improve process efficiency and platform stability
  • Maintain oversight of contractual agreements and service performance, ensuring alignment with agreed SLA’s
  • Monitor platform performance and proactively identify improvement areas to enhance stability and scalabitlity

Success measures for this role

  • Ensure the delivery of the required connections and the support processes for Aladdin TFI instance by October (this is already being worked on)
  • Clarify the requirements & roadmap for the merger of Aladdin TFI and Aladdin ING instances by Q1 2026
  • Maintain platform service performance in line with agreed SLA targets
  • Achieve stakholder satisfaction of at least 4 out of 5 across Investment Center, TFI, IT & Operations and vendor teams during major Aladdin-related initiatives

Your profile

Experience

  • +5 years of experience as Business Analyst and proven experience with investments, portfolio management and/or fund management
  • Hands-on exposure to Aladdin or similar asset management platforms is a strong plus

Key skills

  • Strong affinity with IT (systems, integrations, data flows, APIs)
  • Solid understanding of asset management processes (portfolio, trading, lifecycle)
  • Strong process thinking (E2E) and ability to structure complexity
  • Excellent problem analysis and solution-driven mindset
  • Ability to design, document, and optimize processes
  • Capable negotiator, able to handle complex trade-offs and prioritization discussions under delivery pressure

Mindset

  • Structured, analytical, and detail-oriented
  • Proactive and ownership-driven
  • Comfortable working in an international and evolving environment
  • Strong communicator in English

Rewards & benefits  

We offer a brand-new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include: 

  • A salary tailored to your qualities and experience

  • Individual leave: 24+2 individual holiday days based on 36 hr workweek

  • Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)

  • 13th month salary

  • 8% Holiday payment

  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary

  • Attractive pension scheme

  • Hybrid working to blend home working for focus and office working for collaboration and co-creation


About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Original posting date:16/07/2026

Pronto para se candidatar à ING?
Candidatar-se à ING

Sobre a ING

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

Ver todas as vagas na ING →

Vagas semelhantes

Mercari, inc.
Project Manager (Business Architect / Business Analyst) - Mercari
Mercari, inc.
⚡ Candidate-se cedo Minato City, Tokyo, Japan Presencial
● Nova 👁 Vista ✓ Candidatada há 6min
ME
Financial Analyst Business Model Innovation
Medtronic
⚡ Candidate-se cedo Heerlen, Limburg, Netherlands Presencial
● Nova 👁 Vista ✓ Candidatada há 22min
LSEG
Business Analyst Graduate Programme
LSEG
⚡ Candidate-se cedo GBR-London-5 Canada Square Presencial
● Nova 👁 Vista ✓ Candidatada há 28min
LSEG
Business Analyst Graduate Programme
LSEG
⚡ Candidate-se cedo USA-New York-28 Liberty Street Presencial $62,800–$104,600
● Nova 👁 Vista ✓ Candidatada há 28min
AB
Senior Business Financial Analyst
ABB
⚡ Candidate-se cedo Saint-Jean-sur-Richelieu, Queb... Híbrido
● Nova 👁 Vista ✓ Candidatada há 38min
Chan Zuckerberg Initiative
Business Systems Analyst, Payroll Systems
Chan Zuckerberg Initiative
⚡ Candidate-se cedo Redwood City, CA (Hybrid) Híbrido $124,000–$186,000
● Nova 👁 Vista ✓ Candidatada há 2h
Skydio
Business Systems Analyst, Netsuite
Skydio
⚡ Candidate-se cedo San Mateo, California, United... Híbrido $130,000–$165,000
● Nova 👁 Vista ✓ Candidatada há 4h
Apex Technology, Inc.
Financial Analyst (Finance Business Partner, Engineering and R&D)
Apex Technology, Inc.
⚡ Candidate-se cedo Los Angeles Presencial $100,000–$130,000
● Nova 👁 Vista ✓ Candidatada há 4h
Cesium Astro
Senior Staff Business Systems Analyst
Cesium Astro
⚡ Candidate-se cedo Austin, TX Presencial
● Nova 👁 Vista ✓ Candidatada há 4h

Cadastre-se para receber sugestões sob medida com base nas vagas que você abre e nas buscas que você salva.

Mais vagas na ING

Ver todas as vagas na ING →

Candidatar-se agora
🤖

Opa — calma aí

A JobsRadar foi feita para pessoas de verdade passando por um momento difícil na busca por emprego — não para requisições automatizadas. Você está clicando rápido demais e agora está temporariamente bloqueado.

Volte mais tarde. Se você está mesmo procurando emprego, estamos com você — apenas aja como um ser humano.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Ganhe vantagem na sua busca por emprego.

Entre no nosso canal do Telegram para o que ajuda você a conseguir a vaga — referências salariais, o pulso semanal do mercado e avisos de novos recursos. Sem spam, só sinal.

Entre no canal — é grátis