Job Description:

The Custom Project Manager in Support Services Delivery is responsible for scoping, planning, executing, and closing customized support projects for clients. This role ensures bespoke support solutions are delivered on time, within budget, and to the agreed specifications, acting as the main point of contact between clients and internal teams. The role also includes inventory management, entitlement support, billing and invoicing, and case management responsibilities.

How you will make your mark:

• • Project Planning & Execution:
    Develop detailed project plans for custom support delivery, defining scope, resources, timelines, and deliverables.
  • Client Engagement:
    Liaise directly with clients to understand unique support needs, translate requirements into actionable projects, and manage expectations throughout the lifecycle.
  • Inventory Management:
    Oversee inventory requests and tracking for customer assets, including conducting monthly or quarterly true-ups to ensure accurate inventory records and alignment with customer entitlements.
  • Entitlement Support:
    Manage customer entitlements, ensuring that support services provided match contracted service levels and entitlements, and resolve discrepancies as necessary.
  • Billing and Invoicing of Purchase Orders:
    Coordinate billing activities related to support services, including reviewing purchase orders, preparing invoices, and ensuring timely and accurate financial processing.
  • Case Management & Escalations:
    Review and monitor case management issues, proactively identify potential escalations, and work with support teams to ensure timely resolution and customer satisfaction.
  • Cross-functional Coordination:
    Collaborate with technical support, engineering, operations, and sales teams to ensure alignment and successful delivery.
  • Meeting Leadership & Participation:
    Lead and/or actively participate in customer-facing and internal support meetings, providing updates, addressing concerns, and facilitating communication between stakeholders.
  • Risk & Issue Management:
    Identify risks and issues early, develop mitigation strategies, and resolve challenges swiftly.
  • Reporting & Documentation:
    Maintain comprehensive documentation, provide regular status updates to stakeholders, and ensure all project artifacts are complete.
  • Quality Assurance:
    Monitor project output to guarantee delivery meets both company standards and client specifications.
  • Continuous Improvement:
    Identify opportunities for process improvement and contribute to refining custom support delivery methodologies.

Experience and Education required:

• • • A bachelor’s degree in any discipline is preferred; equivalent project management experience may also be considered.
    • 2+ years of experience in data analysis and reporting.
    • Experience using Salesforce and standard office productivity tools.
    • Experience in project management or a related role is preferred.
    • A project management certification, such as PMP, PRINCE2, or ITIL, is preferred.
    • Advanced English proficiency.
    • Strong client-facing skills and the ability to work with multiple stakeholders are preferred.
    • Excellent organizational, communication, and problem-solving skills.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.