Work Schedule

Environmental Conditions

Job Description

Position Summary

The Credit Controller Analyst I supports the Order to Cash organization by managing credit exposure and trade debt collection for the North America region. This role manages medium-to-high complexity customer portfolios, performs credit and financial analysis, resolves account issues, supports order releases, and partners with customers and internal teams to ensure timely collections and appropriate credit risk management.

The role also supports process improvement, documentation, training, and resolution of medium-complexity escalations.

Key Responsibilities

• Manage a medium-to-high complexity customer portfolio, ensuring compliance with payment terms and credit limits while maintaining accurate collection activity and account status in ERP, Cforia/GetPaid, and related systems.
• Perform credit risk assessments for new and existing customers, including financial statement analysis, and recommend appropriate credit limits, risk categories, payment terms, and credit line increases in accordance with the approval matrix.
• Support collection targets by following up on outstanding balances, negotiating payment plans, tracking unapplied or unidentified payments, and escalating uncollectible accounts for third-party collection or legal action after due diligence is completed.
• Review and manage Credit Hold activities and release orders based on customer credit analysis and trade accounts receivable.
• Establish credit terms for new customers and review and escalate requests for extended payment terms as required.
• Investigate and resolve account discrepancies and disputes, including credit/debit notes, unapplied cash, and incorrectly applied payments, coordinating with the appropriate teams to reconcile customer accounts.
• Partner with customers, Sales, Cash Applications, and other internal teams to resolve inquiries, facilitate approved credit card payments, and support collection and credit-related requirements.
• Ensure invoices are accurately delivered through customer portals or email and manage applicable company and customer web-billing systems.
• Prepare customer information, account statements, reports, and other data required by customers, leadership, and Accounting.
• Manage customer communications and assigned inbox activities with appropriate urgency, organization, prioritization, and customer service.
• Support onboarding and training of new employees and assist team members with medium-complexity process questions and escalations.
• Maintain and update Job Aids, SOPs, and other process documentation as required.
• Identify and implement PPI/process improvement opportunities, recommend best practices, and participate in projects that improve credit and collection processes.
• Perform additional responsibilities and projects aligned with business needs while complying with company ethics and integrity standards.

Minimum Qualifications

• High School Diploma required; Bachelor's degree in Finance, Accounting, Economics, Mathematics, or a related field preferred, or equivalent demonstrable experience.
• 3+ years of relevant experience in credit and collections.
• Previous experience working in a Shared Services environment.
• English proficiency at B2+ level.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience working with at least one ERP system, such as SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, or Mainframe.

Preferred Qualifications

• Experience with Cforia and/or GetPaid.
• Experience preparing and developing reports.

Key Competencies

• Customer-focused approach and ability to build effective internal and external relationships.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Clear and professional communication.
• Accountability, sound judgment, and results orientation.
• Collaboration and teamwork.
• Commitment to continuous learning, development, and Practical Process Improvement (PPI).