Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities

1. Monitor the social media monitoring including investigation and respective follow up actions

• Oversee and review the social media monitoring

• Enhance the monitoring keywords

• Escalate and report the social media issue

2. Arrange for the mystery shopping related to social media monitoring and other ad hoc cases Conduct investigation on the social media cases

• Arrange for the mystery shopping 

• Conduct investigation on the identified cases

• Communicate with key stakeholders

• Report the investigation results

3. Conduct monitoring on other KPIs and compliance checks 

• Develop and maintain the periodic monitoring and reporting mechanism and SOP

• Develop and ongoing enhance the periodic monitoring KPIs

• Communicate the monitoring findings to key stakeholders

• Monitor the remedial actions.

4. Conduct Assurance Reviews 

• Develop TORs for reviews and communicate with key stakeholders

• Conduct the compliance assurance reviews and sampling

• Prepare the review reports 

• Monitor the remedial actions

• Report review results and status of remedial actions in relevant management reporting

• Escalate any overdue remedial actions.

5. Provide full support for the team in ad hoc assignments

Job Requirements:

• Degree holder in Accounting, Business Administration, Law or related disciplines;  

  Minimum of 2 years’ experience in compliance/investigation/audit/risk/insurance/banking.  

• Proficient in Microsoft Office and Chinese word processing 

  Excellent writing skill in both English and Chinese 

  Strong analytical and investigation skill   

  Good knowledge in social media platforms (for example, facebook/ Wechat)  

•  Fluent in both spoken and written English and Chinese. 

  Good in Mandarin  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.