This is a 3-month contract role. Please apply if you’re comfortable with this arrangement and are available for the full contract period.

⏰ Shift Schedule & Work Setup:

• Eastern/Central Timezone
• 100% Remote – work from the comfort of your home
• Applicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow

🏢 Job Summary:

The Collections Specialist is responsible for daily client engagement and providing administrative and research support for the collections functions. The Collections Specialist is a key member of the billing and finance team and will regularly interact with the finance team, clients and cross-functionally with other departments as needed.

🔑 Key Responsibilities:

• Support the collections process, working to resolve client payment issues and protect the financial assets of the organization.
• Meet assigned collections quotas and targets by consistently following up on outstanding accounts and securing timely payments.
• Review documents and filings, assess credit histories and reports, collect and process data on existing and prospective customers, and process credit applications.
• Follow all applicable organization and compliance rules regarding credit and collection processes.

Requirements

• 3-5 years of relevant experience in collections, accounts receivable, credit, billing, or a related field
• Proven ability to meet assigned collections quotas and performance targets
• Strong oral and written communication skills, with the ability to professionally handle payment concerns and difficult conversations
• Strong negotiation, problem-solving, and follow-up skills
• Excellent time management, organization, and attention to detail, with the ability to manage multiple accounts in a fast-paced environment
• Proactive and accountable, with a strong focus on resolving outstanding accounts and achieving collection goals
• Ability to follow established credit, collections, compliance, and documentation procedures