●         Oversees the entire operations, sales and marketing of Branch Office.  Ensures smooth workflow and promote continuous improvement. 

●         Solving day to day problems and prevention of service failures.

●         Attends and replies to operational inquiries by clients, agents and other partners in close coordination with operations team to avoid overlaps.

●         Monitors and ensures that all job files are closed on time.

●         Negotiates and conducts regular review/evaluation of rates from shipping companies and truckers.  Establishes good partnership and rapport to all parties concerned.

●         Conducts meetings with sales and operations people on a regular basis or as need arise. This is to review and assess the performance of the staff and the whole department.

●         Monitoring and control of costs of Branch office.

●         Ensures team integrity by effectively managing workloads, motivation and team-building.

●         Identifies training needs of team members under coordination.

●         Represents the company on Sea freight / Air freight operational related meetings which clients, shipping companies.

●         Responsible that Jobs are profitable and reports loss making jobs with reason to MD Indonesia at the end of every month

●         Reviews approval of billings from shipping companies and others operational related billings prior to request for payment by the Sea and Air freight operations staff concerned.

●         Develops products and strategies under guidance and instruction of the Managing Director.

●         Responsible for gross profitability of the entire department.

●         Provision of monthly performance reports to the Managing Director.

●         Drive forward product development with overseas partners, e.g. Sharing of Service Contracts.

●         Responsible for the development of the company’s Project Logistics.

●         Good knowledge of freight forwarding and logistics service.

●         Good interpersonal and communication skill and a team player

Be able to communicate effectively with good command of Bahasa and English.

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 5–8 years of experience in freight forwarding and logistics, with at least 3 years in a managerial or leadership role.
• Strong knowledge of sea freight, air freight, customs clearance, and logistics operations.
• Proven track record in branch management, business development, sales growth, cost control, and profitability management.
• Strong leadership, people management, negotiation, and problem-solving skills.
• Excellent customer relationship management and business networking capabilities.
• Strong commercial acumen with the ability to develop business strategies and achieve revenue and profitability targets.
• Proficient in English and Bahasa Indonesia, both written and spoken.
• Willing to be based in Surabaya.