End Date

Wednesday 25 November 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

The AV & Events Lead is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services.

The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience.

Job Description

Job Description – AV & Events Lead

 

Grade: E
Function: Modern Workplace – AV & Events

Experience : 7- 10 Years

Location : Hyderabad

Role Purpose

The AV & Events Lead is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services.

The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience.

Key Responsibilities

•                  Lead day-to-day delivery of AV, meeting-room and event services, ensuring service reliability and operational readiness.

• Provide technical leadership across Microsoft Teams Rooms, Cisco Webex, Zoom Rooms and associated AV technologies.
• Own technical readiness and delivery for executive meetings, town halls and business-critical events, including planning, dry runs and live support.
• Lead major AV incidents, ensuring effective technical resolution, risk management, stakeholder communication and escalation.
• Lead and develop the AV & Events team, including workload planning, objectives, 1:1s, performance conversations, coaching and development.
• Ensure appropriate team capability, resource allocation and support coverage across BAU services and planned events.
• Drive problem management, preventative maintenance and sustainable resolution of recurring AV issues.
• Maintain effective operational standards, processes, documentation and service governance.
• Manage supplier and service-partner performance and drive resolution of technical and service-quality issues.
• Build trusted relationships with business stakeholders, technology teams and service partners.
• Drive continuous improvement through automation, AI and emerging collaboration technologies.

Required Experience

•                  7–10 years of relevant experience across enterprise AV, Unified Communications, collaboration technologies or corporate event services.

• Proven experience leading or managing technical teams in an enterprise environment.
• Strong experience with Microsoft Teams Rooms and enterprise meeting-room technologies.
• Working knowledge of Cisco Webex, Zoom Rooms and associated collaboration platforms.
• Strong knowledge of AV systems, including displays, cameras, microphones, audio systems, signal flow, control systems and network-connected devices.
• Experience leading technical delivery for executive, high-profile or business-critical events.
• Strong experience in incident, problem and service management, including operational risk and escalation.
• Experience managing AV suppliers, integrators or managed-service partners.
• Strong stakeholder-management skills, including communicating technical issues, risks and service impacts to senior and non-technical stakeholders.
• Demonstrable experience improving service reliability, operational effectiveness and colleague experience.

Qualifications

•                  Degree, diploma or equivalent professional experience in IT, Electronics, Electrical Engineering, Audio Visual Technology, Telecommunications or a related discipline.

• Relevant professional certifications are desirable, including:

o        AVIXA CTS / CTS-I / CTS-D

• Microsoft Teams Rooms / Microsoft 365 certification
• Cisco Collaboration certification
• Relevant networking certification

o        ITIL Foundation or equivalent

Key Skills & Competencies

•                  AV & Events service leadership

• People leadership and team development
• Microsoft Teams Rooms and Unified Communications
• Executive and business-critical event delivery
• Service management and operational risk
• Major incident and problem management
• Supplier and service-partner management
• Stakeholder and executive communication
• Technical governance and service improvement
• Coaching, mentoring and capability development
• Automation, AI and emerging workplace technologies