Position: Automotive Sales Support & Lead Qualification Specialist

Salary: Php 45,000 - 60,000 (Negotiable)

Working Hours & Conditions: Availability during New Zealand business hours required
Employment Arrangement: Independent Contractor Arrangement

Holidays: TBC

About the Company:

The client is a New Zealand business specialising in vehicle auctions and importing. The company is seeking an automotive sales professional to respond to inbound enquiries, help customers find suitable vehicles and support the owners with appointments and sales activity.

ROLE OVERVIEW:

The Automotive Sales Support & Lead Qualification Specialist will manage inbound leads and help move prospective buyers through the vehicle enquiry process. This includes understanding what each customer is looking for, sharing relevant vehicle information and following up to progress the opportunity.

At times, the successful candidate will manage the full sales cycle. When the owners are in New Zealand, the candidate will also qualify leads and arrange appointments for them to meet with prospective customers.

Previous experience in the automotive sector is essential. Experience in a dealership sales support, japanese car importing or similar role is strongly preferred.

Key Responsibilities

Inbound Enquiries & Lead Qualification

• Answer inbound calls and respond to customer enquiries promptly and professionally.
• Understand each customer’s vehicle preferences, budget, timing and requirements.
• Qualify leads and record relevant information accurately.
• Match prospective buyers with suitable vehicles or auction opportunities.
• Send customers relevant vehicle details, listings, photographs and other approved information.
• Follow up enquiries and keep customers informed as the process progresses.

Sales Support & Customer Follow-Up

• Guide customers through the vehicle enquiry and purchase process.
• Explain available vehicle information and the steps involved in purchasing or importing, using approved company information.
• Respond to routine questions and refer technical or specialist queries to the owners.
• Maintain regular, helpful follow-up with prospective customers.
• Support the full sales cycle when assigned, from initial enquiry through to sale.
• Work within approved pricing, terms and sales procedures.

Appointment Coordination

• Identify leads that are ready to speak with an owner.
• Coordinate and book customer appointments when the owners are in New Zealand.
• Confirm appointment details with both customers and owners.
• Keep track of appointments, follow-up actions and customer outcomes.

CRM & Lead Management

• Maintain accurate lead and customer records in the company’s chosen system.
• Record calls, customer requirements, vehicle interests and agreed next steps.
• Keep lead statuses and follow-up tasks up to date.
• Ensure no qualified enquiry is missed or left without an agreed next action.
• Provide regular updates to the owners on lead activity and sales progress.

Requirements

Key Requirements

• Previous experience in the automotive sector is essential.
• Experience in a dealership sales support, vehicle sales or customer enquiry role is strongly preferred.
• Confident and professional telephone manner.
• Strong written and spoken English.
• Ability to understand customer needs and ask effective qualifying questions.
• Strong follow-up, organisation and record-keeping skills.
• Comfortable handling sales conversations and progressing leads towards a decision.
• Reliable, proactive and able to work independently.
• Confidence learning and using CRM and communication systems.

Highly Desirable

• Experience with vehicle sales, car dealerships, auctions or vehicle imports.
• Familiarity with Japanese vehicle auctions or the vehicle importing process.
• Experience managing inbound leads through to sale.
• Experience coordinating appointments for business owners or sales team

Benefits

• New Zealand Working Hours
• Remote Setup