Key Responsibilities

Assistant Retail Development Manager

Sales/Soft skills Training
-    Work closely with L&D team and other departments within FBP division to identify sales 
training needs
-    Ensure provide high quality training and deliver the effectiveness of training programs 
through well plan training preparation, quality of delivery, evaluation and follow-up.
-    Review and ensure sales / Soft skills training programs are delivered according to Chanel image 
standard and Regional guidelines.
-    Provide necessary feedback report and follow up action plans to update regional and 
local team.

Coaching and Retail people development 
-    Work closely with RLDP to make contributions to salesforce productivity, retail people 
development and ensure quality of service at POS/BTQ. 
-    Provide field coaching to counter managers regularly to ensure upskill of retail leaders at 
POS/BTQ. 
-    Ensure provide high quality of retail people development and local retail leadership 
programs

Assist L&D manager in learning and development organization related projects
-    Provide support to L&D manager to upskills team members and build new capability for L&D organization


Trainer

• Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills.
• Review, translate and localize the training materials to align with local market needs.
• Maintain / Update training material for BA Sales and service based on the information given by head office & regional office.
• Deliver high-quality training that aligns with brand image and standards.
• Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program