Job Title

Job Description Summary

Job Description

To achieve the timely and efficient delivery of Soft services to Kotak in Mumbai, in support of their business needs in accordance with the Service Levels and Key Performance Indicators.

OTHER KEY TASK AND RESPONSIBILITIES:

1.      To plan and deliver prompt and courteous Technical Services in support of Customers’ business needs in a safe working environment.

2.      To liaise with the customer’s representative regarding all matters on delegated levels of authority.

3.      Under guidance of Property Manager, to provide training, management support and guidance to C & W team as well as vendors team.

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Scope of Work

Action Points

Measurable Indicators

Upkeep of Building Facilities.

Vendor Management.

Training

§  To ensure operation and maintenance of all utilities under scope in good health condition in Kotak premises.

§  To prepare PPM under guidance of Property Manager and get it executed.

§  To prepare and maintain history cards of all machines.

§  Devising various checklists for technical team under guidance of Chief Engineer, and monitor recording of the same.

§  To check and certify quality of incoming spares and consumables.

§  To check work done at site by various vendors and certify the same before payment is made.

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§  To assist Chief engineer in Performance evaluation of various vendors

§  Plan and execute training for contractor’s employees to upgrade their skills, and knowledge about latest technology in the field.

§  Ensure checklists pertaining to various daily / Weekly readings are filled up by technical team & checked by technical supervisor, for their scope of work.

§  PPM plan for desired period.

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§  Updated History cards for all utilities.

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§  Check list for various activities, such as lift operations, Lighting in common areas, Chiller ON / OFF schedules etc.

§  Quality Report – incoming inspection.

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§  Quality Report – final inspection.

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§  Vendor Performance card.

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§  Training calendar / Training records / measurement of effectiveness of training.