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Job Description:

Job title:

Apprentice

Location:

Bristol, TN

Reports to:

Field Service Manager

The Company: Hitachi Global Air Power

At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed.

Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence.

Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries.

What sets us apart is our commitment to customer relationships. We don't just support equipment—we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most.

At Hitachi Air Centers, our mission is summarized in these three basic statements:

• Provide consultive design and equipment selection support to ensure our customers’ systems are reliable and efficient

• Provide best in class field service and customer service support to those who rely on us every day to keep production up and running

• Provide the above at a competitive price

Summary of the position:

Entry-level position with no prior experience required, designed for someone who is eager to learn and build a long-term career in the compressed air industry.

In this role, the apprentice will gain hands-on experience by working alongside experienced service technicians and field service managers. They will be introduced to the fundamentals of preventive maintenance and basic troubleshooting, while also learning how to adjust system controls and perform equipment startups. The apprentice will also develop an understanding of service requirements and customer expectations.

This position will include assisting on two-person jobs, helping clean equipment, and serving as an extra set of hands in the field. It's a great opportunity to grow in a team-focused environment and build a strong foundation in technical service work.  The candidate will need to be a mechanically inclined, motivated, and dependable individual.

Duties and responsibilities:

• Gaining hands on experience in field with Technicians and Field Service Manager

• Developing skills for PM/basic trouble shooting

• Understanding service requirements

• Learning how to adjust controls and do start up

• Provide additional support on two person jobs

• Equipment cleaning

• Travel to field jobsites with Technicians for basic troubleshooting, and service of Sullair products

• Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, making travel arrangements, complete timecards)

• Follow all Environmental Health and Safety policies and procedures

• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

• Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer.

• Dedicated to completion of responsibilities.

• Must be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

• Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

• Employees will use company provided equipment and will be required to travel to attend company provided training.

• This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

• Role includes occasional overnight travel as dictated by business requirements.

Education:

• High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)

• Associate degree a plus

• Technical Trade School a plus

Professional experience:

• Compressor preventative maintenance experience preferred

• Experience with rotary screw Oil Free Compressors a plus

• Strong verbal and written communication skills

• Must be able to engage and communicate effectively with all levels of the organization

• Strong grasp of Microsoft office required

• Ability to read and understand schematics

• Ability to work independently or on a team

Key behaviors:

• On time to all meetings / appointments / and scheduled engagements

• Disciplined and reliable work habits

• Willingness to learn from a variety of formal and informal training opportunities

• Dedicated to completion of responsibilities and work safety

• Mechanically inclined

• Willing to accept responsibilities within a team environment

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.