Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation across multiple platforms. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity, often requiring collaboration with different teams to address challenges effectively and efficiently.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to troubleshoot and resolve complex system issues to minimize downtime and impact on business operations.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with stakeholders to prioritize and address critical incidents and service requests.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Epic Systems.
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience in monitoring and maintaining critical business applications to ensure high availability.
- Ability to communicate technical information clearly and collaborate with cross-functional teams.
- Familiarity with incident management processes and tools to track and document issue resolution.
- Capability to adapt to evolving technologies and contribute to continuous improvement initiatives.

Additional Information:
- The candidate should have minimum 5 years of experience in Epic Systems.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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