Sobre esta vaga de Application Reliability Engineer na TripleLift
About TripleLift
We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.
As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.
Overview
The Application Reliability Engineer plays a critical role in driving platform and partner reliability within the Application Reliability team, directly influencing how quickly and accurately we detect, triage, and resolve issues across TripleLift's Exchange. In this position, you will own investigations end-to-end and partner closely with Account Management, Engineering, and Product teams for technical deep-dive investigations, validate integrations, and strengthen the runbooks and tooling that keep our AdTech stack reliable. This is an exciting opportunity for someone who wants to build deep, hands-on expertise across the programmatic ecosystem, take full ownership of technical problems, and grow into broader solutions leadership while contributing directly to the trust our partners place in TripleLift's platform.
Responsibilities
- Own Level 2 (L2) tickets end-to-end, including discrepancy investigations, integration validations, and service requests, and participate in the team's on-call rotation.
- Update and improve runbooks based on recurring issues to strengthen team processes and reduce repeat escalations.
- Support Account Managers, Customer Success Managers, and external partners with data-backed responses, clearly explaining discrepancies, pacing issues, and integration behavior to non-technical stakeholders.
- Apply strong working knowledge of programmatic workflows, OpenRTB, header bidding, and server-to-server (S2S) integrations to troubleshoot issues across TripleLift's Exchange, Creative Platform, and reporting layers.
- Collaborate effectively with Engineering, Product, and client-facing teams to resolve issues and support overall team efficiency.
- Communicate structured updates across squads, and write clear incident notes, runbooks, and validation summaries.
- Propose and help build targeted automations and workflow improvements (monitoring tweaks, ticket templates, validation scripts) that reduce repetitive, manual work.
- Own integration validation for new partners and products, troubleshoot discrepancies during UAT, and partner with Integrations and Engineering teams to unblock launches.
- Use strong SQL and log analytics/APM tooling to debug DSP/SSP and tag/pixel workflows, and validate REST and OpenRTB API payloads.
- Contribute small fixes, configuration changes, and tooling pull requests, and collaborate with Engineering on bug triage and validation.
- Identify root causes for common issues (mismatched macros, tag misfires, reporting lags, basic integration breaks) using structured debugging methods.
Education & Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Minimum 5 years of experience in a solutions, technical support, or operations role, ideally within AdTech or a related industry.
- Strong SQL skills (joins, window functions) and experience with log analytics/APM tooling (e.g., Grafana, Kibana, Datadog).
- Working knowledge of programmatic advertising concepts (OpenRTB, header bidding, DSP/SSP, S2S integrations) and core AdTech metrics (fill rate, bid rate, win rate, render rate, discrepancies).
- Experience validating REST APIs and troubleshooting tag/pixel implementations.
- Ability to read code and write small scripts or queries to support analysis and debugging.
- Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
- Comfort participating in an on-call rotation and managing time-sensitive, partner-facing issues.
- Medical, Dental & Vision Plans
- Flexible PTO
- 401k w/ employer match
*Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment).
Life at TripleLift
At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.
Learn more about TripleLift and our culture by visiting our LinkedIn Life page.
Establishing People, Culture and Community Initiatives
At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.
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TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.
