The Global Center OFS team's purpose is to work on orders/activities raised by the SOS teams in Global Center and the regional centers for fulfillment.

Order Fulfilment is an integral part of the Sales Order Management (SOM) function. The OFS Team also performs key compliance functions for the order fulfillment, maintains product administration and constantly strives to improve the way that we own the external and internal order process to help improve our service to customers, to consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines. To mail, speak and agree with functions (Customer Service, Order Administration, Sales, segments, cross functional teams, regional partners) to expedite the resolution.

The role supports entitlement enablement through manual permissioning activities, Customer Admin Activities (CAA), licence and access management, and fulfilment requests raised by Sales Order Specialists (SOS) and Sales & Account Managers (SAM). The analyst works closely with cross-functional and regional teams to deliver a consistent customer experience through quality resolution and adherence to product, process and compliance guidelines.

Key Responsibilities

• Handle end-to-end order fulfilment and entitlement activities across specialist permissioning and fulfilment platforms.
• Validate product eligibility, customer information, licence and entitlement requirements before fulfilment.
• Support MCP and AI-Ready Capability onboarding, including licence assignment, service account creation and access enablement.
• Handle offboarding, sanctions-related requests, subscription maintenance and access changes within agreed SLAs.
• Partner with SOS, SAM, Customer Support, Product and regional teams to resolve fulfilment requests and dependencies.
• Monitor CRM queues, cases and shared mailboxes, ensuring timely and accurate resolution.
• Maintain high standards of quality, productivity, compliance and turnaround time, risks or exceptions as an when required.
• Contribute to continuous improvement and knowledge sharing across the fulfilment process.

Key Skills & Capabilities

• Strong attention to detail with a quality and customer-focused approach.
• Good communication, organisational and partner management skills.
• Ability to handle multiple priorities while meeting defined SLAs and quality standards.
• Comfortable working across CRM, case management, permissioning and fulfilment platforms.
• Collaboration skills across global and cross-functional teams.
• Understanding of financial market products and data services would be an advantage.

Role Purpose

The Order Fulfilment Analyst helps ensure customers receive the right products, licences and entitlements accurately, securely and on time, supporting SOM in delivering a reliable and high-quality customer experience.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

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