The Market Operations teams in London provides the centralised function for the maintenance of key trading services’ and reference data databases spanning both the LSE and Turquoise venues (both part of the London Stock Exchange Group). The department acts as a first point of contact for customers – both issuers and member firms requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data. It coordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE. The area handles close, operational relationships internally and externally. It comprises four functions – Control Team, Turquoise Operations, Admissions & Corporate Actions.

The Senior Analyst is responsible for issuance of Corporate Action information to customers covering Corporate Actions on London Listed and AIM traded equities, ETFs, IOB and GES securities and providing confidential advice to Issuers and Advisers with an emphasis on Trading and Settlement implications, ensuring compliance with the Admission & Disclosure Standards, AIM Rules and the LSE Rule Book.

The team works on a shift basis with the current service hours between 7am and 11pm (UK time), Monday - Friday, located in London and Manila

Responsibilities:

• Analysis of company documentation received directly from Issuers and their Registrars together with information published via the various Regulatory News services.
• Ensure that all Corporate Action details are extracted from company announcements and documents and using UnaVista ensures that relevant data is loaded and disseminated on the same day.
• Notifying of Ex Markers for all Corporate Actions to Equity Operations for input into the trading system in a timely manner.
• Using UnaVista, draft Stock Situation Notices for issue to customers via the Corporate Events Diary to provide details of corporate actions and the dates associated with them.
• Notices to be issued in a timely manner (as soon as practical after receipt of information) and to the required standards, ensuring that all relevant information has been accurately interpreted and included.
• Loading of corporate actions into UnaVista using the corporate action screens for onward transmission to Customers via the Corporate Events Diary.
• Using UnaVista sending corporate actions details to customers via MT564 Messages in compliance with ISO standards.
• Be responsible for ensuring customer satisfaction with the corporate action products.
• Liaison with other Internal Departments and Euroclear UK & Ireland on upcoming Corporate Actions to ensure smooth processing of events.
• Providing confidential advice and guidance to issuers and their Advisers on all aspects of corporate actions, aligning with Regulations.
• Daily phone calls with Registrars to retrieve Dividend information.
• Answering of Customer email queries in a timely and professional manner.
• Achieve critical metrics to help deliver service targets. Monitors and interprets key metrics to identify and initiate performance improvement and/or cost saving opportunities through collaboration.
• To ensure any incidents or requests that are at risk of breaching a relevant metric or that are otherwise service impacting (Priority level 1/2) are raised in a timely manner.

Qualifications:

• Degree Level or good post A-level qualification or relevant experience
• Good knowledge of IT systems
• Customer Service Skills
• Good communication and problem-solving skills
• Previous Corporate Actions experience/knowledge of corporate actions
• Technical skills – Networking, all Microsoft applications
• Recent experience in a similar technical customer service role supporting financial clients.
• Financial Industry experience.
• Worked in professional and customer-focused environments where detailed process/procedures are followed.
• An understanding of Capital Markets Operations and Capital Markets Business area would be advantageous.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

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You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

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