About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry, then you will LOVE what Carvana has done for the car buying experience. Buying a car the old-fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana, and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do. 

About the team and position
Carvana’s Litigation Team is a high-performing group of attorneys, analysts, and e-discovery professionals who partner with every corner of the business. We handle a portfolio of nationwide regulatory, litigation, and arbitration matters spanning single-plaintiff lawsuits, class actions, regulatory investigations, and securities claims.

As a Legal Analyst on our Regulatory Response team, you’ll own the complaints consumers filed against Carvana with state attorneys general, regulatory agencies, and other consumer protection bodies.  You’ll investigate what actually happened, work across the business to get answers, and write the response that goes to the agency. You'll also turn what you learn into insight the business can use—surfacing the root causes and process breakdowns behind the complaints so our attorneys and business partners can fix them. The best outcome of this job isn't a well-written response. It's a complaint that never gets filed.

Our practice is deeply integrated with technology, automation, and AI. If you’re a self-starter who moves fast and is curious, adaptable, and energized by solving novel problems, you’ll thrive here and help us continue redefining how in-house legal work gets done.

This position reports directly to Senior Counsel and works daily with a team of dedicated analysts.

This role is located at corporate headquarters in Tempe, Arizona, and is a fully on-site position, Monday through Friday.

What you’ll be doing 

• Own assigned regulatory complaints end-to-end—from intake and investigation through response, resolution, and closure—partnering with in-house counsel on strategy and escalations.
• Work closely with the company’s business units to collect, review, and analyze the facts and core records needed to respond to complaints.
• Execute structured intake and drafting workflows using AI and other automation tools to generate initial deliverables, then independently review, edit, and finalize materials for accuracy, completeness, and consistency with team standards and approach.
• Generate responses to initial and rebuttal regulatory complaints, providing nuanced research and analysis.
• Maintain rigorous matter tracking and documentation in required systems, ensuring complete notes, deadlines, outcomes, and closure records.
• Other duties as assigned.

What you should have/know

• A Bachelor’s degree from an accredited undergraduate institution is preferred.
• Demonstrated experience in a role requiring complex analysis.
• Exceptional organizational skills, attention to detail, and the ability to maintain highly detailed records.
• Outstanding interpersonal skills, with the ability to work effectively with colleagues across many departments.
• Highly analytical, with an ability to identify important issues and propose solutions.
• Effective communicator, with an emphasis on clear and focused writing.
• Demonstrated knowledge of Microsoft Office products.
• Enthusiasm, energy, and motivation to contribute to and thrive in a rapidly growing company where roles continually adapt as the company evolves.

What we’ll offer in return

• Full-time position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401(k) with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.