Closing Date (MM/DD/YYYY):

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

• Assess loan applications by completing financial and credit analysis, preparing documentation and making lending decisions within delegated authorities 
• Help customers and partners (by phone or email) understand their options, solve issues and access the right financial solutions 
• Support Alliance partners by adjudicating credit applications and troubleshooting lending‑related concerns 
• Execute outbound activities, including arrears collection and proactive follow‑ups 
• Document all interactions accurately in FCC systems 
• Contribute to team projects and continuous improvement initiatives across the Customer Service Centre 

• A diploma or degree in agriculture, business, finance, economics or commerce 
• At least one year of relevant experience, ideally in a financial institution or lending environment (or an equivalent combination of education and experience) 
• Strong financial acumen and the ability to analyze credit risk 
• Exceptional customer service skills, especially in phone‑based interactions 
• Ability to multitask, prioritize and stay focused in a fast‑moving environment 
• Proficiency with computer systems, financial tools and learning new technologies 

• Experience in agricultural lending or farm financial analysis 
• Familiarity with lending legislation, loan security or mortgage processes 
• Knowledge of FCC products, Alliance programs or credit adjudication 
• Previous work in a call centre or high‑volume customer environment 
• Strong comfort navigating difficult conversations (collections, declines)