Role Overview

We’re looking for a detail-oriented Accounts Receivable & Billing Specialist to join our remote team on a full-time basis. This role focuses primarily on Accounts Receivable (approximately 80%) and partial Billing functions (approximately 20%), though this split may fluctuate based on staffing needs. For example, if a team member is on PTO, this individual may be required to temporarily take on full AR or full Billing responsibilities until that employee returns.

Key Responsibilities

Accounts Receivable

•       Pull and review Accounts Receivable information and Statements of Account (SOA) in QuickBooks Online for customers with past due balances

•       Monitor AR aging and proactively follow up with customers on outstanding invoices via Microsoft Outlook

•       Send updated SOAs and aging reports to customers in a timely and professional manner

•       Process and apply incoming payments, keeping accounts accurate and current

•       Flag aged or high-risk accounts to management and support escalation as needed

Billing

•       Review and complete invoice charges in Crown, the company’s transportation management and billing software

•       Send invoices to customers through Crown

•       Prepare Excel reports of invoiced jobs for upload into QuickBooks Online (coordinating with Honie)

•       Communicate with customers regarding billing information for completed jobs via Microsoft Outlook

•       Maintain accurate and organised billing records

Note: Responsibilities are not limited to those listed above.

Software & Tools

QuickBooks Online (QBO)

Primarily used to extract Accounts Receivable information and Statements of Account (SOA) for customers with past due balances. Use is relatively limited and can be taught.

Microsoft Outlook

Primary communication tool for contacting customers regarding outstanding invoices, following up on past due accounts, and providing billing information for completed jobs.

Crown

Transportation management and billing software. Responsibilities include reviewing and completing invoice charges, sending invoices to customers, and preparing Excel reports of invoiced jobs for QBO upload. Experience with Crown is a significant advantage, as it is the most specialised platform in this role.

Microsoft Excel

Used to prepare invoiced job reports for upload into QuickBooks Online.

Requirements

•       Proven experience in accounts receivable, billing, or collections

•       Strong attention to detail and accuracy when working with financial data and documentation

•       Confident, professional written communication skills for client-facing follow-ups

•       Comfortable working independently in a fast-paced, deadline-driven remote environment

•       Reliable internet connection and a quiet, dedicated remote working setup

•       Availability to temporarily expand scope and cover full AR or Billing functions during team absences

Nice to Have

•       Experience with Crown transportation management software (considered a significant advantage)

•       Background in freight, logistics, or import/export billing

•       Familiarity with bonded cargo, MAWB/HAWB documentation, or customs-related charges

•       Prior experience working with US-based clients in an EST-aligned shift

Schedule & Logistics

•       Schedule: Full-time, remote

•       Time zone: EST alignment required

•       Start date: Immediate / as soon as a suitable candidate is identified