At Tend, we’re doing dental differently — replacing the obstacles of traditional dental care with hospitality, comprehensive diagnostics, and moments of Surprise and Delight. For many of our members, we’re the first practice where they’ve felt genuinely at ease about their oral health. That trust is an extraordinary opportunity, and a real responsibility.

As a Dentist at Tend, you’ll deliver best-in-class clinical care in a modern, thoughtfully designed studio. You’ll be busy from day one, treating a well-booked schedule of members across a full scope of operative, restorative, and cosmetic procedures — supported by an experienced clinical and operational team. We diagnose the whole person, looking beyond decay and gum disease to malocclusion, occlusal wear, and sleep-disordered breathing, so members leave informed, respected, and in control of their care.

Depending on your experience and interests, this role offers the opportunity to focus on delivering exceptional clinical care as an Associate Dentist or to take on additional leadership responsibilities as a Lead Dentist — helping guide clinical excellence, mentor teammates, and hold the standard for your studio.

Our model is built for driven dentists: those who want to grow clinically, take on complex cases, lead with confidence, and be rewarded for high performance. You’ll be part of a collaborative, energized team that’s raising the bar for dentistry — and having fun doing it.

Compensation & Earning Potential

Our compensation model is designed to reward high-quality clinical care, comprehensive treatment, and strong production—while providing consistency and transparency.

All dentists receive a guaranteed daily rate and earn a tiered percentage of adjusted production, with:

Associate Dentists: 30–40% of adjusted productionLead Dentists: 32–40% of adjusted production, reflecting their expanded clinical leadership and impact

Lead Dentists are also eligible for a monthly studio performance bonus, tied to key clinical and operational KPIs.

What You’ll Do

Clinical Excellence & Scope of Practice (All Dentists)

• Deliver a full spectrum of high-quality clinical services—including restorative care such as inlays/onlays, crowns, veneers, endodontics, extractions, implants, and cosmetic dentistry—within Tend’s modern, digitally enabled studio environment
• Treat a dynamic mix of cases that go beyond basic dentistry, with opportunities to perform comprehensive, esthetic, and function-driven care
• Lead comprehensive exams that diagnose the whole person — every member leaves aware of their dental conditions and potential solutions in a way that is clear, confident, and efficient
• Develop thoughtful, member-centered treatment plans grounded in legitimate clinical findings and honest risk assessment, driving both oral health outcomes and case acceptance
• Diagnose and treat TMJ-related conditions, including the delivery of therapeutic Botox as part of a comprehensive care approach

Be a Profession Leader in Clear Aligner and Sleep Therapy (All Dentists)

• Identify and address malocclusion, occlusal wear, fracture lines, and sleep-disordered breathing early — using our tested frameworks, not scripts, to educate members compassionately and help them avoid more invasive, costly outcomes down the road
• Drive adoption and growth of clear aligner treatment, from diagnosis through case planning, bonding, and follow-up care
• Evaluate and treat members for sleep-disordered breathing, incorporating sleep medicine solutions into treatment planning where appropriate
• Build proficiency in aligner case selection, staging, and execution, contributing to a high-performing aligner program
• Partner with clinical leadership to expand advanced treatment offerings and continuously elevate clinical scope

Productivity, Flow & Patient Experience (All Dentists)

• Manage a dynamic, productive schedule—balancing operative procedures, hygiene checks, aligner starts, and same-day treatment opportunities
• Be schedule obsessed by partnering with studio teams to build efficient and productive shifts—reviewing schedules in advance, strategizing in daily huddles, and offering same-day care when possible
• Drive production through proactive diagnosis, completion of full treatment plans, and efficient use of chair time—without compromising quality of care
• Deliver a hospitality-driven member experience grounded in the Three C’s — Personalized Care, Empowering Communication, and Human Compassion — bridging the knowledge gap so members understand not just what, but why
• Hold the line on our Priority Framework: safety first, then outstanding member experience, then efficiency — never trading one for another

Team Collaboration & Studio Performance (All Dentists)

• Partner closely with dental assistants, hygienists, and studio leadership to deliver coordinated, high-quality care
• Collaborate across disciplines to ensure alignment in treatment planning, execution, and patient experience
• Engage in ongoing clinical development, including calibration, CE, and peer learning to expand scope and skillset

Clinical Leadership & Studio Ownership (Lead Dentist Focus)

• Mentor and coach dentists, hygienists, and dental assistants in diagnosis, treatment planning, and clinical execution to elevate overall team performance
• Lead clinical onboarding, training, and ongoing development of providers, reinforcing Tend standards and best practices
• Partner with the Studio Manager to optimize scheduling, member access, and studio performance—driving both care outcomes and production
• Lead daily huddles and clinical calibrations focused on workflow, member care, and continuous improvement
• Review clinical outcomes (including re-dos and escalations) and implement solutions to improve quality and consistency of care
• Own complex cases and member escalations using our Empathy → Confidence approach — listen actively, recap concerns with warmth, and present a resolution. The provider holds the thread.
• Help build a high-performing, growth-oriented studio culture in partnership with clinical and operational leadership

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every dentist and team member is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our clinical standards, and the patient experience we’re proud to deliver every day.

Tend Values:

• Tend to Others – Deliver outstanding oral health outcomes and patient experiences. You put the team and patient first, even in fast-paced settings.
• Be Brave Enough to Lead – Act with integrity and take initiative to solve problems, coach others, and raise the bar.
• Savor the Ride – Celebrate wins, stay resilient in challenging moments, and bring positivity to the workplace.
• Embrace Our Differences – Welcome and value diverse backgrounds, ideas, and feedback. Communicate with respect and trust.
• Rooted in Growth – Seek ongoing learning and improvement—for yourself and your team.

Role-Based Competencies:

• Earn and Give Trust – Earn the confidence of patients and teammates through honesty, transparency, and follow-through.
• Lead with Clinical Judgement – Make sound clinical decisions grounded in data, evidence, and patient needs.
• Empower Your Team – Set clear goals, delegate effectively, and help your team succeed.

What You Have

• DDS or DMD degree from an accredited dental school
• Current, active dental license in the state you’re applying for
• Current CPR/BLS certification
• Active DEA registration
• Associate Dentists - Minimum 2 years of experience (post residency) in private practice, DSO, or similar setting
• Lead Dentists - Extensive clinical experience (typically 6+ years post-residency) and proven ability to lead, mentor, and elevate the performance of dentists within a multi-chair practice environment
• Comfort with modern technology and a willingness to adopt digital workflows
• Invisalign certification
• Ability to work a Full Time schedule consisting of 4 days per week + 2 Saturdays per month or Part Time schedule consisting of 2-3 days per week including some Saturdays. 

Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods while performing clinical procedures.
• Manual dexterity and fine motor skills to handle dental instruments and perform precise procedures.
• Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment.
• Ability to bend, reach, and maintain ergonomic positioning for patient care.
• Occasional lifting or movement of equipment and supplies up to 25 pounds.
• Ability to communicate effectively with patients, team members, and other healthcare professionals in person and via technology.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🦷 Dentist Equity & Partnership – Opportunity to invest alongside Tend and share in our growth
• 🎓 CE & Professional Development – Virtual and in-person CE opportunities and internal clinical forums
• 🛡️ Malpractice Insurance – Full coverage provided at no cost to you
• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 💰 Plan for the Future – 401(k) plan to help you grow your nest egg
• 💡 Support, When You Need It – Life & AD&D insurance, legal support, EAP, and health advocacy
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits

At Tend, we’re doing dental differently — replacing the obstacles of traditional dental care with hospitality, comprehensive diagnostics, and moments of Surprise and Delight. For many of our members, we’re the first practice where they’ve felt genuinely at ease about their oral health. That trust is an extraordinary opportunity, and a real responsibility.

As a Traveling Associate Dentist, you’ll deliver best-in-class clinical care across multiple studios within your market—supporting teams where you’re needed most. Whether covering PTO, supporting leaves, or helping maintain continuity in open roles, you’ll play a critical role in ensuring our patients receive consistent, high-quality care across the Tend network.

This role is built for adaptable, high-performing dentists who enjoy variety, thrive in dynamic environments, and want to expand their clinical experience across different teams and studios—while maintaining a predictable schedule and strong earning potential.

You’ll step into well-supported studios, treat a full scope of cases, and partner with experienced clinical and operational teams—all while being part of a collaborative, energized 

Compensation & Earning Potential

Our compensation model is designed to reward high-quality clinical care, comprehensive treatment, and strong production—while providing consistency and transparency.

All dentists receive a guaranteed daily rate and earn a tiered percentage of adjusted production, with:

• Traveling Associate Dentists: 30–40% of adjusted production

What You’ll Do

Clinical Excellence & Scope of Practice (All Dentists)

• Deliver a full spectrum of high-quality clinical services—including restorative care such as inlays/onlays, crowns, veneers, endodontics, extractions, implants, and cosmetic dentistry—within Tend’s modern, digitally enabled studio environment
• Treat a dynamic mix of cases that go beyond basic dentistry, with opportunities to perform comprehensive, esthetic, and function-driven care
• Lead comprehensive exams that diagnose the whole person — every member leaves aware of their dental conditions and potential solutions in a way that is clear, confident, and efficient
• Develop thoughtful, member-centered treatment plans grounded in legitimate clinical findings and honest risk assessment, driving both oral health outcomes and case acceptance
• Diagnose and treat TMJ-related conditions, including the delivery of therapeutic Botox as part of a comprehensive care approach

Be a Profession Leader in Clear Aligner and Sleep Therapy (All Dentists)

• Identify and address malocclusion, occlusal wear, fracture lines, and sleep-disordered breathing early — using our tested frameworks, not scripts, to educate members compassionately and help them avoid more invasive, costly outcomes down the road
• Drive adoption and growth of clear aligner treatment, from diagnosis through case planning, bonding, and follow-up care
• Evaluate and treat members for sleep-disordered breathing, incorporating sleep medicine solutions into treatment planning where appropriate
• Build proficiency in aligner case selection, staging, and execution, contributing to a high-performing aligner program
• Partner with clinical leadership to expand advanced treatment offerings and continuously elevate clinical scope

Productivity, Flow & Patient Experience (All Dentists)

• Manage a dynamic, productive schedule—balancing operative procedures, hygiene checks, aligner starts, and same-day treatment opportunities
• Be schedule obsessed by partnering with studio teams to build efficient and productive shifts—reviewing schedules in advance, strategizing in daily huddles, and offering same-day care when possible
• Drive production through proactive diagnosis, completion of full treatment plans, and efficient use of chair time—without compromising quality of care
• Deliver a hospitality-driven member experience grounded in the Three C’s — Personalized Care, Empowering Communication, and Human Compassion — bridging the knowledge gap so members understand not just what, but why
• Hold the line on our Priority Framework: safety first, then outstanding member experience, then efficiency — never trading one for another

Team Collaboration & Studio Performance (All Dentists)

• Partner closely with dental assistants, hygienists, and studio leadership to deliver coordinated, high-quality care
• Collaborate across disciplines to ensure alignment in treatment planning, execution, and patient experience
• Engage in ongoing clinical development, including calibration, CE, and peer learning to expand scope and skillset

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every dentist and team member is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our clinical standards, and the patient experience we’re proud to deliver every day.

Tend Values:

• Tend to Others – Deliver outstanding oral health outcomes and patient experiences. You put the team and patient first, even in fast-paced settings.
• Be Brave Enough to Lead – Act with integrity and take initiative to solve problems, coach others, and raise the bar.
• Savor the Ride – Celebrate wins, stay resilient in challenging moments, and bring positivity to the workplace.
• Embrace Our Differences – Welcome and value diverse backgrounds, ideas, and feedback. Communicate with respect and trust.
• Rooted in Growth – Seek ongoing learning and improvement—for yourself and your team.

Role-Based Competencies:

• Earn and Give Trust – Earn the confidence of patients and teammates through honesty, transparency, and follow-through.
• Lead with Clinical Judgement – Make sound clinical decisions grounded in data, evidence, and patient needs.
• Empower Your Team – Set clear goals, delegate effectively, and help your team succeed.

What You Have

• • DDS or DMD degree from an accredited dental school
  • Current, active dental license in the state you’re applying for
  • Current CPR/BLS certification
  • Active DEA registration
  • Associate Dentists - Minimum 2 years of experience (post residency) in private practice, DSO, or similar setting
  • Comfort with modern technology and a willingness to adopt digital workflows
  • Invisalign certification
  • Ability to work a Full Time schedule consisting of 4-5 days per week (no Saturdays). 

Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods while performing clinical procedures.
• Manual dexterity and fine motor skills to handle dental instruments and perform precise procedures.
• Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment.
• Ability to bend, reach, and maintain ergonomic positioning for patient care.
• Occasional lifting or movement of equipment and supplies up to 25 pounds.
• Ability to communicate effectively with patients, team members, and other healthcare professionals in person and via technology.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🦷 Dentist Equity & Partnership – Opportunity to invest alongside Tend and share in our growth
• 🎓 CE & Professional Development – Virtual and in-person CE opportunities and internal clinical forums
• 🛡️ Malpractice Insurance – Full coverage provided at no cost to you
• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 💰 Plan for the Future – 401(k) plan to help you grow your nest egg
• 💡 Support, When You Need It – Life & AD&D insurance, legal support, EAP, and health advocacy
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits

What Makes This Role Unique

• Consistent Schedule: 4 or 5 days per week with no Saturdays
• Flexibility: Flexible start times depending on studio needs
• Mobility Support: Stipend for mileage, parking, and/or public transit
• Variety & Growth: Exposure to multiple studios, teams, and case types across your market

Employment type:

• Full time 

What you’ll be working on:

• Managing a patient panel with a broad array of patient needs; conducting a mix of acute, chronic, and well visits
• Treating patients in-office or in testing centers as well as conducting occasional tele-health visits
• Continuous learning during weekly Clinical Rounds and through other modalities
• Ongoing collaboration with in-office teammates via daily huddles, as well as with virtual clinical teams 
• Utilization of your specific clinical training and opportunities to perform in-office procedures 
• Supervising one or more NP or PA colleagues
• Willing to obtain additional state licensure and credentialing for One Medical virtual primary care in additional states

Education, licenses, and experiences required for this role:

• Enrolled in, or have completed, an accredited Family Medicine or Medicine/Pediatrics residency program
• Practiced at least 2 of the last 5 years in an outpatient primary care setting seeing all ages (0+)
• Board certified in Family Medicine or Medicine/Pediatrics, or Board Eligible with plans to obtain board certification within 1 year of your One Medical start date 
• State licensed in Virginia, obtained before your One Medical start date

One Medical providers also demonstrate:

• A passion for human-centered primary care 
• The ability to successfully communicate with and provide care to individuals of all backgrounds   
• The ability to effectively use technology to deliver high quality care
• Clinical proficiency in evidence-based primary care
• The desire to be an integral part of a team dedicated to changing healthcare delivery
• An openness to feedback and reflection to gain productive insight into strengths and weaknesses
• The ability to confidently navigate uncertain situations with both patients and colleagues
• Readiness to adapt personal and interpersonal behavior to meet the needs of our patients

This is a full-time role based in Reston, VA

One Medical is committed to fair and equitable compensation practices.

The base salary range for this role is $253,200 to $269,100 per year based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit https://www.onemedical.com/careers/.

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Patient Care Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $22.75 per hour based on a full time schedule

This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7am-7pm based in The Highlands office in Rosslyn/Arlington, VA.

The Opportunity

As a One Medical Float Phlebotomist/Front Desk (internally known as Flex Patient Care Specialist) at several of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $24.25 per hour based on a full time schedule

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between the hours of 7am-7pm, 4 weekdays + every Saturday, based in Reston Town Center office but floating between our other offices in Fairfax-Mosaic, Tyson and Arlington-Rosslyn.

We are seeking a Technical Product Manager to lead the discovery, definition, and management of customer (internal user) requirements for an internal enterprise system. In this role, you will partner with business units (e.g., news operations, marketing, etc.) and technology teams to translate internal needs into clear, actionable requirements that improve efficiency, controls, and user experience. You will own the requirements backlog, ensure alignment to enterprise standards, and support delivery teams with well-defined priorities and acceptance criteria.

Responsibilities

• Oversee end-to-end intake, gathering, and management of internal customer requirements for enterprise applications and platforms.
• Build strong partnerships with business stakeholders to understand workflows, pain points, controls, and desired outcomes.
• Facilitate discovery sessions (workshops, process mapping, interviews) to capture current-state and future-state requirements.
• Document and validate functional and non-functional requirements (security, access controls, auditability, performance, availability, retention).
• Translate requirements into epics, user stories, and acceptance criteria that are clear, testable, and delivery-ready.
• Maintain and prioritize the product backlog; lead refinement/grooming to ensure items remain current and actionable.
• Collaborate with engineering, architecture, UX, QA, security, and data teams to confirm feasibility, dependencies, and technical constraints.
• Partner with change management, training, and support teams to ensure internal users are prepared for releases and adoption is tracked.
• Manage scope, tradeoffs, and stakeholder expectations—balancing internal customer value with risk, compliance, and technical debt.
• Establish traceability from internal requirements through delivery and release; validate outcomes through demos, UAT support, and acceptance sign-off.
• Monitor post-release feedback and operational metrics; drive continuous improvement to reduce rework and improve user satisfaction.
  
   
  Requirements
• 3+ years of experience as a Product Owner, Business Analyst, or similar role supporting enterprise/internal systems.
• Demonstrated success gathering requirements from diverse internal stakeholders and translating them into Agile-ready artifacts.
• Experience working with Agile/Scrum delivery teams and managing backlogs in Jira, Azure DevOps, or similar tools.
• Strong written and verbal communication skills, including the ability to document complex processes clearly.
• Strong analytical and prioritization skills; ability to make decisions in ambiguous, cross-functional environments.
  
  Preferred Qualifications

• Experience & proficiency using common project and development tools (e.g. Jira, Visio/Lucid, Microsoft Suite, etc.)
• Familiarity with enterprise integration concepts (APIs, data flows, identity/access management, SSO).
• Experience with governance, risk, and compliance requirements (audit readiness, segregation of duties, data privacy).
  
  Key Competencies

• Stakeholder facilitation and influence without authority
• Process-oriented mindset (current-state analysis, future-state design)
• Strong attention to controls, risk, and operational impacts
• Clarity in writing user stories and acceptance criteria
• Pragmatic prioritization and tradeoff management
  
  Success Measures

• Requirements are consistently captured, validated, and translated into clear epics/stories with measurable outcomes.
• Backlog health improves (well-defined acceptance criteria, fewer clarifications mid-sprint, reduced rework).
• Internal stakeholders report improved alignment, transparency, and predictability of delivery.
• Delivered changes improve operational KPIs (cycle time, error rates, compliance findings, support tickets, adoption).

As a Traveling Hygienist, you’ll deliver best-in-class clinical care across multiple studios within your market—supporting teams where you’re needed most. Whether covering PTO, supporting leaves, or helping maintain continuity in open roles, you’ll play a critical role in ensuring our patients receive consistent, high-quality care across the Tend network.

This role is built for adaptable, high-performing hygienists who enjoy variety, thrive in dynamic environments, and want to expand their clinical experience across different teams and studios—while maintaining a predictable schedule and strong earning potential.

You’ll deliver top-tier preventive care in a modern, thoughtfully designed studio — with the support of a dedicated dental assistant through our Team (Assisted) Hygiene model. You’ll treat a well-booked schedule of patients with the tools, systems, and support you need to deliver clinical excellence and outstanding patient experiences. At Tend, we’re committed to fostering a diverse, inclusive environment where both our patients and our teams feel respected, represented, and truly cared for. Our model is built for driven hygienists: those who value autonomy, crave efficiency, and take pride in high-performance care.

We offer a competitive hourly rate and monthly bonus based on production with top earning Hygienists making $87/hr with bonus. You’ll receive transparency and support to help you thrive — no surprises, just opportunity.

What You’ll Do

• Deliver comprehensive preventive and periodontal care — including prophylaxis, periodontal maintenance, scaling and root planing (SRP), gingivitis scaling, oral cancer screenings, Itero scan, sealants, Zoom whitening, Perio Protect, Curodont, fluoride treatments, and patient education — all in alignment with evidence-based clinical guidelines
• Collaborate with a dedicated dental assistant to optimize your schedule, manage sterilization and room turnover, and support patient care and documentation
• Partner with dentists for hygiene exams to identify and recommend treatment plans based on patient needs
• Proactively drive hygiene production by maximizing chair time, recommending preventive care, and supporting same-day treatment opportunities
• ​​Work within Tend’s Team (Assisted) Hygiene model, partnering closely with dedicated dental assistants to deliver efficient, high-quality care, enhance the patient experience, and create a more supported, team-driven clinical environment
• Maintain strong relationships with patients through clear communication, trust-building, and personalized education
• Collaborate closely with the broader studio team — including doctors, assistants, and operations leaders — to ensure seamless patient care
• Engage in ongoing professional development through CE opportunities, internal hygiene forums, and peer collaboration

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these aren’t just words on a wall — they’re how we hire, lead, and grow.

Tend Values

• Tend to Others – Deliver exceptional patient experiences and team collaboration
• Be Brave Enough to Lead – Take initiative to solve problems and improve clinical care
• Savor the Ride – Celebrate wins and stay positive in a fast-paced environment
• Embrace Our Differences – Communicate with respect and value diverse perspectives
• Rooted in Growth – Seek feedback, mentorship, and continuous learning

Role-Based Competencies

• Earns Trust – Earn patient and team confidence through honesty and follow-through
• Works Together – Works fluidly across roles and functions to ensure excellent care
• Adapts with Ease – Adjusts to changes and balances multiple priorities effectively

What You Have

• Degree from an accredited dental hygiene program
• Current, active hygiene license in the state you’re applying for
• Current Anesthesia/ Nitrous license in applicable state
• Current CPR/BLS certification
• Comfort with digital charting and x-rays, intraoral cameras, and technology-driven care
• This is a full-time position (32–40 hours/week including AM/PM shifts) with no Saturday requirement

Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods while performing hygiene procedures.
• Manual dexterity and fine motor skills to handle instruments, perform scaling and polishing, and operate clinical equipment.
• Adequate vision (with or without correction) to read charts, assess oral conditions, interpret radiographs, and document findings.
• Ability to bend, reach, and maintain ergonomic positioning for patient care throughout the day.
• Occasional lifting or movement of equipment, instrument trays, and supplies up to 25 pounds.
• Ability to communicate effectively and compassionately with patients, team members, and other healthcare professionals in person and via technology.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🦷 Assisted Hygiene – A dental assistant to support your patient flow and prep
•  🎓 CE & Professional Development – Virtual and in-person learning opportunities
• 🛡️ Malpractice Insurance – Full coverage provided 
• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💰 Plan for the Future – 401(k) plan to help you grow your nest egg.
• 💡 Support, When You Need It – Life & AD&D insurance, EAP, legal support, and more
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit benefits

At Tend, our Dental Assistants and Hygiene Assistants play a vital role in delivering a seamless, patient-first experience in a modern, thoughtfully designed dental studio.

You’ll support clinical care at the chairside—whether assisting dentists across a wide range of procedures or partnering with hygienists in our assisted hygiene model. From preparing treatment rooms and maintaining sterilization protocols to ensuring patients feel comfortable, informed, and cared for, you’ll help keep the flow of the studio running smoothly while delivering an exceptional care experience.

Our model is built for driven assistants at all stages of their careers—those who want to grow clinically, collaborate with an energized team, and be part of a supportive, growth-minded culture that’s raising the bar for dentistry.

What You’ll Do

Clinical Support & Patient Experience (All Assistants)

• Deliver outstanding chairside support to dentists and/or hygienists across a variety of procedures
• Ensure patients feel comfortable, informed, and cared for throughout their visit
• Anticipate provider and team needs to maintain efficient studio flow
• Collaborate with teammates to deliver a seamless, high-quality patient experience

Operatory & Clinical Excellence (All Assistants)

• Prepare and maintain treatment rooms, instruments, and equipment in compliance with OSHA and CDC standards
• Manage sterilization workflows and maintain a safe, clean clinical environment
• Take dental radiographs and support accurate, complete patient records (as permitted by role and experience)

Supporting Dentists (Dental Assistant Focus)

• Provide chairside support across a full range of general and specialty procedures
• Partner closely with dentists to support clinical excellence and productivity
• Contribute to studio performance goals through efficiency, preparedness, and teamwork

Supporting Hygienists (Hygiene Assistant Focus)

• Support hygienists within our Team Hygiene model, helping deliver efficient, high-quality care
• Prepare and reset rooms between hygiene visits to maintain schedule flow
• Assist chairside during hygiene appointments and build clinical confidence
• Participate in training and development to continue growing clinical skills

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every Dental Assistant is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our clinical standards, and the patient experience we’re proud to deliver every day.

Tend Values:

• Tend to Others – Deliver outstanding patient care and seamless chairside support. You put the patient and your team first, anticipating needs in fast-paced settings.
• Be Brave Enough to Lead – Act with integrity and take initiative to solve problems, uphold safety standards, and raise the bar for studio excellence.
• Savor the Ride – Celebrate wins, stay resilient in busy or challenging moments, and bring positivity to the workplace.
• Embrace Our Differences – Welcome and value diverse backgrounds, ideas, and feedback. Communicate with empathy, respect, and trust.
• Rooted in Growth – Seek ongoing learning and skill development—for yourself and for the strength of your team.

Role-Based Competencies:

• Adapt in the Moment – Stay flexible and positive when schedules shift, patients need extra reassurance, or priorities change unexpectedly.
• Contribute to Team Success – Work seamlessly with dentists, hygienists, and teammates, sharing knowledge and supporting others to meet shared goals.
• Communicate with Clarity – Listen actively, explain information clearly, and adapt your style to meet the needs of patients and teammates.

What You Have

• All state-required certifications, registrations, or licenses for dental assistants
• Current CPR/BLS certification
• Demonstrated chairside knowledge and patient care skills
• Strong communication and interpersonal abilities
• Adaptability to new technologies and workflows in a modern studio environment
• Excitement about contributing to a collaborative, high-performing team
• Ability to work a full-time schedule (32–40 hours per week including some Saturdays) or part-time schedule (2–3 days per week including some Saturdays)

Physical Requirements

This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods while assisting with dental procedures
• Manual dexterity and fine motor skills to handle dental instruments precisely
• Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment
• Ability to bend, reach, and maintain ergonomic positioning for patient care
• Occasional lifting or movement of equipment and supplies up to 25 pounds
• Ability to communicate effectively with patients, team members, and other healthcare professionals in person and via technology

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

🌴 Time to Recharge – Enjoy Paid Time Off (PTO) — because rest is productive.
🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program.
💰 Plan for the Future – 401(k) plan to help you grow your nest egg.
🎓 Learning & Development – Ongoing training, mentorship, and CE opportunities.
🛡️ Peace of Mind – Life & AD&D insurance, disability coverage, and health advocacy resources.
🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits.
💡 Support, When You Need It – Employee Assistance Program (EAP) and other resources for personal well-being.

#LI-Onsite

As a Dental Hygienist at Tend, you’ll deliver top-tier preventive care in a modern, thoughtfully designed studio — with the support of a dedicated dental assistant through our Team (Assisted) Hygiene model. You’ll treat a well-booked schedule of patients with the tools, systems, and support you need to deliver clinical excellence and outstanding patient experiences. At Tend, we’re committed to fostering a diverse, inclusive environment where both our patients and our teams feel respected, represented, and truly cared for. Our model is built for driven hygienists: those who value autonomy, crave efficiency, and take pride in high-performance care.

We offer a competitive hourly rate and monthly bonus based on production with top earning Hygienists making $87/hr with bonus. You’ll receive transparency and support to help you thrive — no surprises, just opportunity.

What You’ll Do

• Deliver comprehensive preventive and periodontal care — including prophylaxis, periodontal maintenance, scaling and root planing (SRP), gingivitis scaling, oral cancer screenings, Itero scan, sealants, Zoom whitening, Perio Protect, Curodont, fluoride treatments, and patient education — all in alignment with evidence-based clinical guidelines
• Collaborate with a dedicated dental assistant to optimize your schedule, manage sterilization and room turnover, and support patient care and documentation
• Partner with dentists for hygiene exams to identify and recommend treatment plans based on patient needs
• Proactively drive hygiene production by maximizing chair time, recommending preventive care, and supporting same-day treatment opportunities
• ​​Work within Tend’s Team (Assisted) Hygiene model, partnering closely with dedicated dental assistants to deliver efficient, high-quality care, enhance the patient experience, and create a more supported, team-driven clinical environment
• Maintain strong relationships with patients through clear communication, trust-building, and personalized education
• Collaborate closely with the broader studio team — including doctors, assistants, and operations leaders — to ensure seamless patient care
• Engage in ongoing professional development through CE opportunities, internal hygiene forums, and peer collaboration

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these aren’t just words on a wall — they’re how we hire, lead, and grow.

Tend Values

• Tend to Others – Deliver exceptional patient experiences and team collaboration
• Be Brave Enough to Lead – Take initiative to solve problems and improve clinical care
• Savor the Ride – Celebrate wins and stay positive in a fast-paced environment
• Embrace Our Differences – Communicate with respect and value diverse perspectives
• Rooted in Growth – Seek feedback, mentorship, and continuous learning

Role-Based Competencies

• Earns Trust – Earn patient and team confidence through honesty and follow-through
• Works Together – Works fluidly across roles and functions to ensure excellent care
• Adapts with Ease – Adjusts to changes and balances multiple priorities effectively

What You Have

• Degree from an accredited dental hygiene program
• Current, active hygiene license in the state you’re applying for
• Current Anesthesia/ Nitrous license in applicable state
• Current CPR/BLS certification
• Comfort with digital charting and x-rays, intraoral cameras, and technology-driven care
• Open to full-time (32–40 hours/week including AM/PM and Saturday shifts), part-time (2–3 days/week including AM/PM and Saturday shifts), or PRN (work when you want!)

Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods while performing hygiene procedures.
• Manual dexterity and fine motor skills to handle instruments, perform scaling and polishing, and operate clinical equipment.
• Adequate vision (with or without correction) to read charts, assess oral conditions, interpret radiographs, and document findings.
• Ability to bend, reach, and maintain ergonomic positioning for patient care throughout the day.
• Occasional lifting or movement of equipment, instrument trays, and supplies up to 25 pounds.
• Ability to communicate effectively and compassionately with patients, team members, and other healthcare professionals in person and via technology.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🦷 Assisted Hygiene – A dental assistant to support your patient flow and prep
•  🎓 CE & Professional Development – Virtual and in-person learning opportunities
• 🛡️ Malpractice Insurance – Full coverage provided 
• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💰 Plan for the Future – 401(k) plan to help you grow your nest egg.
• 💡 Support, When You Need It – Life & AD&D insurance, EAP, legal support, and more
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit benefits

Verkada is building a world-class sales organization. Our business requires highly motivated and capable sales professionals. We prioritize drive and demonstrated success in whatever sales role you’ve been in before — we care far less about fancy pedigrees, schools, or a resume with “brand name” companies. We have a fun, positive culture of success, and of course, we pay well.

What You'll Do

• Source and close new business to consistently meet or exceed quarterly sales quotas
• Build an intimate understanding of Verkada products and their place in the industry
• Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals
• Maintain accurate pipeline management with expert-level forecasting 
• Aggressively exceed goals consisting of outbound phone calls, emails, online demos, and trials every quarter
• Act as a trusted advisor and subject matter expert to customers and channel partners
• Work closely with Customer Success to ensure smooth launches and fuel future product growth
• Provide market/client feedback to Verkada’s product/engineering team

What You Bring

• 5-10+ years of quota exceeding Sales experience working for a technology vendor selling Enterprise solutions into State Agencies
• Prior Experience in Government procurement processes and regulations, security standards and policies
• Experience responding to Government RFI's and RFP's
• A track record of developing a greenfield territory, adding net new logos in an Enterprise software role
• Hunter mentality with solid Sales DNA
• Strong verbal and written communications skills
• BS/BA degree strongly preferred

US Employee Benefits

Why We Have This Role

How You’ll Find Success

• Ownership: You don't just identify issues; you build the solutions. You will take full responsibility for maintaining our global entities and supporting our real estate team’s initiatives, and will be a critical partner to the business on a wide-range of supplier agreements.  
• High-Stakes Navigation: You thrive in ambiguity. You provide clear, actionable paths forward that balance legal risk with business velocity.
• Becoming a Go-To Expert: You will quickly become a highly proficient and go-to resource for the company.
• Pragmatic and Trusted Partnership: You will build deep trust across the organization by being a responsive, helpful, and solutions-oriented partner. With a high EQ, you will translate complex legal requirements into actionable business guidance. Success means you are consistently sought out by internal clients who value your pragmatic advice and enjoy working with you.
• Strategic Business Acumen: You will move beyond purely legal advice by developing a sophisticated understanding of our company's products, organization, and risk tolerance. Your counsel will be not just legally sound but commercially astute, helping the business navigate challenges and achieve its goals in a rapidly evolving tech landscape.
• Mentorship and Team Collaboration: As a key member of the team, you will contribute to a positive and inclusive environment. You will become a helpful mentor to more junior members of the Legal team and a respected advisor to colleagues across the business.

How You’ll Grow

• You are the company’s go-to expert, autonomously managing complex transactional and entity-related matters.
• You translate complex legal matters into clear, actionable advice that empowers confident business decisions.
• You are a trusted, pragmatic partner, proactively sought out by teams across the business to help them navigate challenges.

Things You’ll Do

What We’re Looking For On Your Resume

• Juris Doctor (JD) degree.
• Licensed to practice in at least one U.S. state.
• 3-6 years of experience in a similar or relevant role at a top law firm or company.
• Significant transactional legal experience and/or corporate governance experience (prior public company / securities experience a plus).
• Excellent written and oral communication skills and attention to detail.
• Solution-oriented mindset able to work with cross-functional teams to ensure they are able to accomplish their objectives while still meeting standards.
• Ownership, ownership, ownership.

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• Team cohesion is deeply important to us - we have frequent office events and regular team activities
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our office design aimed at fostering creativity, in an open and collaborative workspace
• 30 paid days off - 15 Vacation Days + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc), we provide free lunches every work day, snacks, and drinks

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Creative Writer

FLSA Status: Exempt

JOB SUMMARY:

The Creative Writer is responsible for breathing life into the stories and media created by Snow Companies. Writers are required to have strong storytelling skills to help our Patient Ambassadors^® share remarkable stories of hope and empowerment in a way that conveys both the Ambassador’s personal experiences and the client’s key objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

The Creative Writer must be able to perform the following essential duties and functions

• Prepare and present patient stories, advertising/marketing copy, video/audio scripts, and blog posts, as well as standard business reports and correspondence
• Create short form copy for digital projects such as web, display ads, email, and other online user experiences
• Understand brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements, and must weave that information seamlessly into the Ambassador’s story
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines
• Demonstrate the ability to shift quickly and easily between writing styles and mediums such as print and digital
• Demonstrate ability to read copy written by brand AORs and to mimic their tone and voice
• Strong communication skills are important when engaging in discussions with Patient Ambassadors, fellow writers, and other team members throughout Snow Companies
• Appropriately engage with clients in formal and informal settings
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• The primary job functions and responsibilities include, but are not limited to, those listed

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Creative Writer position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require work in collaboration with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with managers, clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writer position. Once per month, on average, a writer will travel to support the team and/or complete job tasks
• Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Creative Writer

FLSA Status: Exempt

JOB SUMMARY:

The Creative Writer is responsible for breathing life into the stories and media created by Snow Companies. Writers are required to have strong storytelling skills to help our Patient Ambassadors^® share remarkable stories of hope and empowerment in a way that conveys both the Ambassador’s personal experiences and the client’s key objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

The Creative Writer must be able to perform the following essential duties and functions

• Prepare and present patient stories, advertising/marketing copy, video/audio scripts, and blog posts, as well as standard business reports and correspondence
• Create short form copy for digital projects such as web, display ads, email, and other online user experiences
• Understand brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements, and must weave that information seamlessly into the Ambassador’s story
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines
• Demonstrate the ability to shift quickly and easily between writing styles and mediums such as print and digital
• Demonstrate ability to read copy written by brand AORs and to mimic their tone and voice
• Strong communication skills are important when engaging in discussions with Patient Ambassadors, fellow writers, and other team members throughout Snow Companies
• Appropriately engage with clients in formal and informal settings
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• The primary job functions and responsibilities include, but are not limited to, those listed

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Creative Writer position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require work in collaboration with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with managers, clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writer position. Once per month, on average, a writer will travel to support the team and/or complete job tasks
• Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.

POSITION SUMMARY

Greenpeace lawyers help change the world for the better by ensuring that Greenpeace organizations are internally strong and well-defended, as well as through proactive litigation and other strategic legal initiatives.

The Assistant General Counsel is charged with supporting the General Counsel and Legal Team in identifying and advising on organizational legal risks and opportunities. This includes working to protect the organization by, among other things, ensuring regulatory compliance, identifying and helping to mitigate risks and legally vetting publications, contracts and other documents.

The Assistant General Counsel may also work with outside counsel to assist in managing litigation to defend activists. Additionally, this role provides legal guidance and training to staff on a wide range of issues with emphasis on non-profit corporate, tax, employment, labor, contract, campaign finance, intellectual property and environmental matters. The Assistant General Counsel may also collaborate with attorneys in the global Greenpeace network to optimize movement lawyering principles, mitigate and reduce cross-organizational liability issues, especially related to global campaign activities.

This Assistant General Counsel is a full-time, hybrid, exempt, benefits-eligible position, preferably based in Washington, D.C. Candidates in other GPUS-authorized locations (DC, MD, VA, NY, NJ, CT) will be considered. This role reports to the General Counsel.

ROLE RESPONSIBILITIES

Legal Guidance:

• Provide legal guidance and advice to various stakeholders, including leadership and staff, on a variety of in-house legal issues, such as nonprofit corporate, tax, employment, labor, campaign finance, publication review, contracts and intellectual property, as directed by the General Counsel and/or Deputy General Counsel
• Provide legal guidance on array of issues that may arise for one or more Greenpeace Inc. campaigns, which may include development and application of international treaties, domestic laws, legal threats, and opportunities to advance campaigns through legal strategies, as directed by the General Counsel and/or Deputy General Counsel,
• Work with colleagues in other Greenpeace national and regional organizations to integrate compliance considerations on relevant issues of U.S. law ,as appropriate

Legal Compliance:

• Assist in ensuring organizational compliance with federal, state and local laws, including non-profit corporate and tax, lobbying, political activities, contracts and entity separation for 501(c)4 and 501(c)3 entities –liaising with internal staff to support compliance processes
• Support fundraising work to ensure timely charitable fundraising registrations and compliance with fundraising regulations 
• Support one or more systems relating to registration and protection of organizational solicitation activities, intellectual property rights, grants management, contract management, and legal review of organizational outputs

Risk Assessment and Mitigation:

• Conduct risk assessments on organizational and campaign activities, and implement mitigation measures 
• Provide training to staff in at least one area to support and increase legal compliance
• Advise activists and organizations on legal risks and constitutional rights 
• Supervise outreach activities related to cases and campaigns

Communication and Collaboration:

• Collaborate in team problem-solving, litigation strategy, and project management 
• Build rapport and collaborate with attorneys around the global Greenpeace network, communicating the GPUS legal perspective and ascertaining and reporting back on the international perspective, to optimize movement lawyering principles and to anticipate, mitigate and reduce cross NRO liability issues, especially related to global campaign activities 
• Collaborate with the Legal Team and the Communications Department to develop communication strategies around cases and campaigns 
• Liaise and collaborate with outside counsel on various legal matters requiring subject area expertise

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Other duties and responsibilities may be assigned by the manager, as organizational or team priorities arise and/or shift.

ROLE REQUIREMENTS

Knowledge and Experience:

• Minimum 3 years of legal experience 
• U.S. J.D. or non-U.S. law degree with U.S. L.L.M. degree
• Admission to practice in a U.S. state and qualification to be admitted to the bar of the District of Columbia
• Experience with one or more of the following areas: nonprofit law; political law such as lobbying, PAC and Foreign Agents Registration Act compliance; contracts, employment, tax and labor law; First Amendment law; civil and/or criminal defense of activists
• Experience with environmental, human rights, and international law, preferred
• Experience working in-house or in management at a progressive non-profit, preferred
• Knowledge of U.S. political landscape, culture, social movements and socio-economic environment, preferred

Skills, Attributes and Competencies:

• Strong communication skills, including excellent written and spoken English skills, and legal writing
• Strong Project and task management skills
• Bilingual or multilingual abilities are a plus
• Adept at translating complex legal concepts into understandable and actionable insights for non-lawyer internal and external stakeholders
• Creative problem-solving skills, including the capacity to analyze complex issues and identify solutions
• Sound judgement to make informed decisions, negotiate, and implement conflict resolution
• Commitment to the mission of Greenpeace (including nonviolence) and to Inclusion, Diversity, Equity and Justice principles

Other:

• Ability and willingness to travel domestically and internationally, as needed (estimated as 1-2 times per quarter)
• Ability and willingness to work outside of normal business hours, across time zones and/or on weekends, as needed
• Ability and willingness to work in-person 1-5 days per quarter for team meetings and required in-person activities

COMPENSATION

Greenpeace offers a competitive benefits package including medical, dental and vision coverage with low contributions from staff. We have options for pre-tax flexible spending accounts for medical and dependent care costs. Greenpeace employees enjoy generous 401K matching and time-off for vacation, sick, personal, and parental leave. After five years, staff are eligible for a paid sabbatical. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan. 

This role is a graded at a level 3, and a starting salary within the range of $78,668 - $100,014 is anticipated to be provided to the successful candidate having met the minimum requirements for this position consistent with reflecting our commitment to maintaining competitive and fair compensation practices.

Alarm.com is seeking a Senior Tax Accountant to join the finance and tax team. Reporting to the Senior Manager of Corporate Tax, this position will work in all aspects of our corporate tax function and with all areas in finance, directly with the businesses and our outside consultant. This position is critical to the Finance Department as it operates to ensure global compliance with tax laws. You will be joining a lean team with high visibility and high exposure to Senior Management and throughout the organization. The ideal candidate is a detail-oriented, independent, hands-on, and self-directed individual.

RESPONSIBILITIES

The Senior Tax Accountant will be responsible for a wide range of tax matters for Alarm.com and its businesses. Key responsibilities include:

· Coordinate with internal departments to meet data request deadlines of external advisors for all ASC 740, Accounting for Income Tax, tax provision and compliance areas related to annual federal, international, and state and local [income] tax filing obligations.

· Assist in the calculation, documentation and review of various ASC 740 permanent and temporary differences, income tax disclosures and standalone income tax computations and reporting requirements.

· Coordinate with external advisors to complete the annual Federal R&D tax credit study, including data collection, reconciliation and analysis, facilitating communications with internal subject matter experts, as well as preparing all applicable state tax credit calculations and application filings.

· Prepare calculation of nondeductible foreign research and development costs.

· Support preparation and review of workpapers for federal and state income tax returns and ensure alignment with financial reporting.

· Review state income tax apportionment calculations, state income tax returns and certain pro forma Federal income tax returns prepared by the external consultant.

· Assist with income tax exam management, including gathering requested documentation and coordinating responses to auditor inquiries in an efficient and cost-effective manner.

· Support continuous improvement and documentation of internal tax processes and perform necessary SOX controls at the required frequencies.

Other duties as assigned 

REQUIREMENTS

· Three to six years of tax experience working in a public accounting and/or corporate tax function.

· Accounting degree, CPA a plus.

· Experience with Alteryx strongly preferred, particularly for optimizing complex tax calculations and transforming large volumes of source data into usable tax workpapers and summaries.

· Experience working with corporate accounting systems (Great Plains experience a plus).

· Excellent verbal and written communication skills.

· Self-starter with the ability to work well independently and as part of a team

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JR105412

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. 

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex-wide arrears and litigation cases. 

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. 

• Alerting staff of move-ins, move-outs, and any emergencies. 

• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations. 

• Coordinate vendor bids and contractor quotes. 

• Conduct and document unit inspections. 

• Conduct bi-annual walk-throughs with the Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with the construction team on avoiding violations, inspections, and necessary access. 

• Attend monthly financial catch-up meetings and monitor budgets. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification. 

• Bachelor's degree preferred. 

• EIV experience. 

• Yardi and Realpage experience preferred. 

• TCS certification for tax credit properties. 

• Experience in Affordable Housing 

• Proficient in Microsoft Office Suite. 

• Ability to multi-task and meet tight deadlines. 

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV and Yardi.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

About Rewards Network

For 40 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.

Our Culture 

At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

As an outside Account Executive, you will drive the company’s growth while building your career and earning lasting rewards. We need your sales expertise and drive to help us grow local restaurants in your territory.

Join our Team.

This is a field sales opportunity within the Virginia Beach, VA territory. Candidates MUST live locally to this area.

Responsibilities

• Prospect and acquire new customers through cold calling, door-to-door sales (25+ daily), and additional outreach to meet and exceed sales quotas. 
• Develop and grow a robust pipeline, scheduling in-person meetings with decision-makers and advancing sales through the process. 
• Build lasting relationships with new leads and existing customers, ensuring high engagement and awareness of new product offerings. 
• Meet and exceed weekly and monthly sales goals, including cold calls, in-person meetings, presentations, and closing deals. 
• Collaborate with internal teams, such as account managers and revenue operations, to ensure both individual and company-wide goals are met. 
• Maintain comprehensive sales records and follow-up activity in our CRM system (Salesforce). 

Qualifications

• 4+ years of proven success in outside sales, preferably with experience with high volume sales in financial services, marketing, restaurant or related industry. 
• Prospector mentality with a persistent, self-motivated approach to new business development in a field sales environment. 
• Strong financial acumen, with the aptitude to confidently discuss fees, acceptance, and financials with customers. 
• Excellent communication, both verbal and written, with the aptitude to present to prospective customers and influence meetings. 
• Experience using CRM systems, ideally Salesforce, and familiarity with MS Office/Outlook. 
• High school diploma or equivalent.  

What you’ll love about us

• Competitive base salary and uncapped monthly commissions
• Accelerated earnings for the first 12 months. 
• Auto allowance and eligibility for additional prizes, including our annual President’s Club trip. 
• Sales Academy: In-depth training to help you build confidence and a thorough understanding of our products.

Comprehensive benefits including: 

• Generous dining reimbursement when you dine with our restaurant customers.   
• Promotion opportunities based on defined metrics and career path to Management.  
• Competitive Time Off Benefits: including flexible PTO, 11 company holidays, and parental leave. 
• 401(k) plan with a company match 
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants) 
• Partnership with Rx n Go, offering certain prescriptions for free. 
• Two dental plan options and a vision plan 
• Flexible Spending Accounts and a pre-tax commuter benefit program 
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans 
• Short Term and Long-Term disability  
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
• Employee Life Assistance Program 

 Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity. 

Welcome to Vaco – an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings.  

Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime. 

• Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees) 

• An Inc. 5000 fastest growing private company in America every year since 2007! 

A Day in the Life 

Your CFO client just called.  Her accounting department could really use help prepping for an upcoming audit.  Or maybe she needs a seasoned project manager to lead a merger integration.   

As Business Development Manager, you are a core revenue driver, promoting Vaco to area businesses for critical projects in audit, tax, finance, accounting, and more.   

Duties and Responsibilities 

• Grow and develop strong relationships with clients and senior accounting & financial leaders. 
• Work with an elite recruitment team to fulfill special projects and interim positions in audit, financial reporting, FP&A, M&A, taxation, software implementations, and more. 
• Keep a regular pulse on the market as it relates to businesses and hiring trends. (e.g., Expansions, mergers/acquisitions, dissolutions, relocations, new businesses entering the market, etc.…) 

• Establish and conduct client visits according to activity goals.  
• Actively develop and maintain a target account list. 
• Manage open client opportunities from intake to fulfillment.  
• The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.  

‘Best Place to Work’ Perks 

• True base salary and uncapped compensation package that surpasses industry standards. 
• Annual, FIVE STAR vacations (we call it “Vatopia”) for meeting top tier performance goals. 
• Annual world class training where all Vacotians, as we like to call them, get together to meet, learn, and exchange ideas.  
• Generous PTO that increases with tenure. 
• Technology packages that include smart phone coverage, up-to-date equipment, and top tier online resources. 

• Comprehensive benefits including medical, dental, vision, 401k, pet insurance, life insurance, disability and more!  

Vaco Values 

Duties and responsibilities are to be performed while observing the following Core Tenets: 

• A Team First Approach, aligning with the core tenets: Proud to Wear Jersey, Stay Team Focused, and Assume Positive Intent 
• Self-Awareness, aligning with the core tenets Outlaws Welcome, Stay Coachable and Be Comfortable with Healthy Conflict 

• Solutions Oriented, aligning with the core tenets Be Entrepreneurial, Be Electable, Fix the Problem Not the Blame  
• Grit, aligning with the core tenets Work Hard, Stay Free and Play ‘til the Whistle. 

Desired Competencies and Skills: 

• Ensures Accountability:  holding self and others accountable to meet commitments.  

• Attracts Top Talent:  attracting and selecting the best talent to meet current and future business needs.  
• Manages Conflict:  handling conflict situations effectively, with a minimum of noise.  
• Customer Focus:  building strong customer relationships and delivering customer‐centric solutions.  
• Instills Trust ‐gaining the confidence and trust of others through honesty, integrity, and authenticity.  
• Drives Results:  consistently achieving results, even under tough circumstances.  

• Being Resilient:  rebounding from setbacks and adversity when facing difficult situations.  
• Action Oriented:  taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.  
• Communicates Effectively:  developing and delivering multi‐mode communications that convey a clear understanding of the unique needs of different audiences.  
• Decision Quality: making sound and timely decisions that keep the team moving forward.  
• Drives Engagement:  creating a climate where people are motivated to do their best to help the organization achieve its objectives.  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education/Experience:  

• Bachelor’s Degree required. CPA, CFA, MBA or other professional designation highly desired.  

• Minimum 2 to 3 years’ selling accounting/financial project solutions or comparable client relations experience in audit, tax, and/or public accounting. 
• Proven success achieving and/or exceeding performance goals.  

Technical Skills:  

• Must have working knowledge of MS Office Suite 

• Experience with Bullhorn preferred. 

Basic Skills:  

• Able to work with a sense of urgency and meet tight deadlines; Organized, detailed, and results driven. 

Travel: 

<20% -Occasional travel to annual conference or client sites 

 Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure: $45,000 - $75,000. An applicant may also be eligible to participate in certain incentive compensation programs based on achieving certain performance targets set forth each year and subject to the incentive compensation plan’s terms and conditions. The individual may also be eligible for discretionary bonuses. 

Senior Software Engineer (Financial Systems)          

As a Senior Software Engineer on the Finance Engineering team, you will have the opportunity to design and develop financial systems with cutting-edge technology to support our company and business partners. This includes planning and designing financial (ERP) systems, developing and maintaining infrastructure and solutions for our Finance and Accounting departments and other stakeholders.

This position is ideal for the candidate who thrives in a company culture where one can work collaboratively with stakeholders across different departments. You will also work closely with all levels of business and technology partners to implement and support key initiatives, to integrate company’s financial systems with external platforms. You’ll have the opportunity to work across various technical areas using the latest technologies while using Agile development methods.

WHAT’S IN IT FOR YOU?

• Collaborate with outstanding people: We have a strong focus on teamwork, and we work to create a collaborative and welcoming environment that enables our teams to excel.
• Make an immediate impact: You can expect to be given real responsibility for bringing new technologies into the marketplace. You will be empowered to perform as soon as you join the team!
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT and SaaS technology. Our tech stack includes .NET, SQL Server, Kafka, Ember.js, Node.js, as well as native iOS and Android applications.
• Be Empowered: We want you to bring your experience to make those products best in class.  We emphasize autonomy with accountability.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

WHAT CAN YOU DO FOR ALARM.COM?

• Develop full stack software for a wide variety of platforms and technologies.
• Take part in the entire project life cycle, from requirements development to deployment with lots of cross-team collaboration.
• Lead architecture, design, implementation, and operational support of tools and services.
• Be involved in our coming ERP implementation.
• Exercise good judgment. Know when to work quickly, and when to build a robust solution.
• Work with the team to imagine new ways to improve partner operations so they can effectively run their business and provide exceptional experience for customers.
• We value engineers who proactively identify opportunities for improvement and collaborate with stakeholders to refine requirements and deliver optimal solutions.
• Other duties as assigned. 

WHAT DO YOU NEED?

We are seeking someone who has: 

• Interested in and capable of taking some technical leadership (i.e. eventually having direct reports in the future)
• 5+ years of professional software development experience
• Strong object-oriented programming skills; C# a plus
• Strong JavaScript with React
• Experience with SQL, database design and development
• Experience with Finance and/or Tax applications
• Experience with creating and maintaining unit tests
• Experience with external facing APIs and/or third-party platform integrations

We would love if you have some of the below (but it is fine if you don’t): 

• Experience with Enterprise Resource Planning (ERP) software design and integration
• Experience with financial accounting systems such as Dynamics GP/Great Plains, Dynamics 365 Finance and Operations, Payment Gateways, etc.
• Experience with large-scale billing, invoice generation and credit card transactions
• Experience with Supply Chain inventory management
• Experience with handling international currencies and/or taxes
• Experience with inventory/warehouse platforms design or integratiom

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

The Senior Designer is the nexus between consumer centered business strategy and enabling Digital Products at scale. In this position, you will serve as a hands-on integrator and leader. Your exceptional talents drive insights and strategy that help shape the future of media, community, and connection. Understanding people and their critical needs, you advocate for the best outcomes across business and product teams. You have a proven record of conceptualizing, designing and delivering elegant and intuitive products, experiences, and platforms.

Key Activities

• Support product strategy, Information Architecture, user research, experience requirements gathering from stakeholders.
• Interpret analytics, voice of the customer, market feedback, site rankings and any relevant collateral as needed to improve and conceptualize designs.
• Keep on the pulse of trends in the digital media and utility space, evaluate and evangelize as needed.
• Be the voice of the user in prioritization, new product and feature development.
• Lead discussion and critique of work, solicit requirements from stakeholders, be a key partner in helping deliver on our mission.
• Anticipates customer needs and proactively develop solutions to meet them.
• Solves complex problems and designs innovative solutions.
• Review work performed by others and provide recommendations for improvement.
• Motivates and inspires other team members.

Digital Acumen

• Demonstrates leadership in effectively aligning business capabilities and customer journeys with solutions that optimize end results in a cost-effective way, while having an eye toward the future and scale
• Understands and applies current digital technology design, build, and operations capabilities and requirements
• Effectively communicates, translates, and actions human-centered design best practices
• Utilizes futuristic thinking (ability to see trends and opportunities and to capitalize on them)

Key Professional Traits and Requirements

• 5+years of hands-on experience with the following:
• Product design (mobile-first, platform services, design systems)
• Adobe Creative Suite
• Figma
• Agile Software Development Experience
• Product Model Experience

• Excellent design capabilities and craft for consumer-grade products and experiences
• User research experience in facilitation and analysis
• Professional and reflects TEGNA values
• Visionary
• Ability to maintain a keen attention to detail, multitask and work well under pressure
• Experience in working across complex products & enterprise capabilities or a family of multiple products #LI-MS1

We’re seeking a strategic and creative UX Copy Lead to define and drive our product voice across all digital experiences. In this role, you’ll lead UX writing efforts and craft copy that enhances usability, drives clarity, and deepens user engagement. You will shape how we communicate with users in ways that are clear, helpful, and human. You’ll collaborate closely with designers, researchers, product managers, and engineers to deliver intuitive, human-centered experiences.

Who you are

The UX Copy Lead will bring our brand voice to life across TEGNA’s entire digital ecosystem. You’re a strategic thinker who sees content as a key part of the design process—not just words that fill in blanks. You can shift between cross-channel systems thinking and interactive content design with ease. You write like a real human talks, and believe in being clear over clever—but you’re capable of both. You’re comfortable pushing back or questioning assumptions when it means advocating for the user. You enjoy collaborating with cross-functional teams, and know how to build strong relationships with designers, PMs, and developers. You care deeply about inclusion, accessibility, and plain language. You’re always looking to learn, improve, and experiment—whether it’s with tone, UX patterns, or tools. And moreover, you are committed to and inspired by our mission to serve and connect local communities everywhere. 

Key Responsibilities:

• Lead UX Writing & UX Content Design: Write and review in-product copy across user flows, navigation, onboarding, error messages, settings, notifications, and more.
• Establish Product Voice & Tone: Define, document, and evangelize content standards, voice guidelines, and tone principles that reflect our brand and support usability.
• Collaborate Across Teams: Work closely with Product Designers, Researchers, Product Managers, Engineers, Legal, and Marketing to deliver consistent and effective messaging throughout the user journey.
• Support and Mentor: Provide guidance to other writers and product teams. Mentor junior UX writers or content designers and contribute to building a strong content culture.
• Improve Through Testing & Research: Use qualitative and quantitative data to test copy, validate ideas, and refine content based on user feedback.
• Contribute to Design Systems: Partner with design system teams to ensure copy patterns are scalable, reusable, and consistent.

Requirements:

• 5–7 years of experience in UX writing, content design, or related fields.
• A portfolio that shows how your copy improves user experience.
• Proven ability to lead content initiatives in fast-paced, agile environments.
• Strong knowledge of UX design principles, usability, and accessibility.
• Experience working in design tools like Figma, and familiarity with systems like Jira or Confluence.

Preferred Qualifications:

• Experience working in agile, fast-paced product environments.
• Familiarity with product management tools (e.g., Jira, Confluence).
• Background in consumer-driven domains.

Why Join Us?

• Be the voice behind experiences used by millions of users.
• Help define the role of UX copy across our organization.
• Work with a passionate, user-first team of designers and product thinkers.
• Enjoy competitive compensation, benefits, and opportunities to grow in a supportive environment. #LI-MS1

TEGNA is seeking a Senior Python Full Stack Developer to design, build, and scale secure, resilient services and user-facing applications that power our content platform, APIs, digital products, and data-driven workflows. You will lead initiatives across a modular, cloud-native architecture supporting media asset management, editorial tooling, content curation, and personalized user experiences. This is a hands-on role with significant impact across backend services, modern frontend stacks, and the DevOps toolchain.

Responsibilities:

• Architect, design, develop, and deploy Python microservices and APIs within an event-driven, cloud-native ecosystem.
• Build and maintain user-facing applications using a modern JavaScript framework (e.g., React) integrated with Python backends
• Lead technical design reviews, establish coding standards, and mentor engineers across onshore/offshore teams.
• Leverage AI-assisted development tools to accelerate delivery, improve documentation, and increase test coverage.
• Collaborate with Product, DevOps, Security, Data/ML, and Architecture teams to deliver well-integrated, observable, and maintainable solutions.
• Drive reliability and performance: implement robust monitoring, tracing, and alerting; identify and resolve bottlenecks; champion SLOs and error budgets.
• Own quality end-to-end: write clean, well-tested code; design contract-first APIs; expand unit, integration, and contract tests; and implement test automation.
• Reduce technical debt through proactive refactoring, decomposition, and platform standardization.
• Contribute to and improve CI/CD pipelines, GitOps workflows, and infrastructure automation.
• Participate in agile ceremonies (scrums, planning, reviews, retrospectives) and contribute to clear technical documentation.
  
  Basic Qualifications
• 8+ years of professional software engineering experience building backend services in Python and Azure/AWS.
• Solid experience with microservices architecture, event-driven patterns, and cloud-native principles.
• Proficiency with databases and datastores.
• Experience with containerization, orchestration, cloud platforms (AWS, GCP, or Azure) and terraform.
• Strong understanding of distributed systems, asynchronous processing, idempotency, and resiliency patterns.
• Frontend familiarity with React(or similar), TypeScript/JavaScript, component/state management, and modern build tooling.
• Hands-on with Git, trunk/branching strategies, code reviews, and CI/CD (GitHub Actions or similar).
• Familiarity with observability stacks (OpenTelemetry, Prometheus/Grafana, ELK, Datadog, New Relic) and performance tuning.
• Experienced with automation and testing.
• Excellent communication, collaboration, and leadership skills with a bias toward action and continuous improvement.

Requirements:
Preferred Qualifications

• Experience with event streaming and messaging patterns.
• API design best practices (OpenAPI/Swagger), API gateways, and rate limiting/authorization strategies.
• Security-first mindset secure SDLC practices.
• IaC experience and GitOps
• Data and ML integration experience (batch/stream processing, feature stores) is a plus.
• Familiarity with media/content platforms or high-traffic consumer digital products.
  
  
  

We are seeking an AI Engineer to design, develop, and deploy scalable LLM-powered solutions leveraging AWS cloud services, Snowflake, and modern GenAI frameworks. This role focuses on building production-grade AI systems, optimizing LLM inference, and integrating enterprise data platforms with cutting-edge AI technologies.

The ideal candidate combines strong cloud engineering expertise with hands-on experience in prompt engineering, foundation models, agentic AI systems, and data pipelines within Snowflake and AWS ecosystems

Key Responsibilities

AI & Generative AI Development

• Design, develop, and deploy LLM-powered applications and agentic AI systems in production environments.
• Implement advanced prompt engineering strategies including:
• Prompt chaining and multi-turn orchestration
• Few-shot learning and in-context learning
• Chain-of-Thought (CoT) and Tree-of-Thought (ToT) prompting
• Function calling and tool use optimization
• Structured output generation (JSON, XML schemas)
• Build and optimize Retrieval-Augmented Generation (RAG) systems integrating Snowflake data with LLMs.
• Evaluate and fine-tune foundation models via AWS Bedrock or other managed AI services.
• Develop guardrails for AI systems including hallucination mitigation, grounding, and safety controls.
• Implement LLMOps best practices for model lifecycle management:
• Model versioning, deployment, and rollback strategies
• Prompt versioning and experimentation frameworks
• Monitor and observe LLM application performance using observability tools.
• Evaluation frameworks for LLM outputs

Cloud & Platform Engineering (AWS)

Architect scalable AI solutions using AWS services such as:

• Bedrock - Sagemaker – Access and fine-tune foundation models
• Lambda – Serverless LLM application deployment
• EC2 – GPU-accelerated inference and batch processing
• Step Functions – Orchestrate complex LLM workflows and agentic pipelines
• CloudWatch – Monitoring, logging, and alerting for AI systems

AI Application Development

• Build APIs and backend services to operationalize AI solutions.
• Integrate LLM/AI systems into internal applications, sales tools, or analytics platforms.
• Implement streaming and real-time inference for low-latency AI applications.
• Collaborate with stakeholders to translate use cases into production AI systems.

Required Qualifications

• 5+ years of experience in AI/ML, Software or Data engineering.
• Proficiency in Python with solid understanding of ML fundamentals
• Strong hands-on experience with AWS, APIs and microservices architecture
• Experience integrating AI solutions with data systems like Snowflake.
• Practical experience with prompt engineering
• Experience with LLM orchestration frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar
• Experience with agentic frameworks (AutoGen, CrewAI, or equivalent).

Preferred Qualifications

• Experience building RAG pipelines in enterprise environments.
• Knowledge of MLOps best practices.
• Experience with vector databases and embeddings.
• Familiarity with model evaluation frameworks (e.g., LLM eval metrics).
• Experience implementing AI governance and responsible AI practices.
• Background in sales, media, marketing analytics, or enterprise data platforms (a plus). #LI-MS1

TEGNA is seeking a proven marketing leader who can architect and optimize a scalable B2B marketing engine to deliver marketing qualified leads for a national media organization. This role will include overseeing the buildout of our enterprise-level lead generation and CRM infrastructure, ensuring that marketing, sales, and product teams are fully aligned around shared data, automation, and performance.

The ideal candidate has deep experience leading marketing operations and demand generation at scale — ideally within media, ad tech, or a data-driven digital business. You know how to design and optimize a lead funnel from top-of-funnel identification through nurturing and MQL handoff, and you thrive at the intersection of marketing, technology, and business outcomes.

Key Responsibilities:

• Lead Generation Infrastructure: Build and scale a multi-channel lead generation pipeline, integrating digital campaigns, CRM, and analytics tools to drive qualified pipeline growth.
• CRM Implementation: Lead the configuration, and rollout of an enterprise-level CRM, including data integration, workflows, reporting, and governance.
• Funnel Optimization: Design and continuously improve the end-to-end lead funnel — from prospect identification and segmentation to nurture programs and MQL conversion.
• Cross-Functional Partnership: Collaborate closely with engineering, product, sales and data teams to ensure seamless system integrations and accurate attribution tracking.
• Measurement and Reporting: Define and operationalize marketing performance metrics, ensuring visibility into campaign ROI, lead quality, and conversion rates.
• Team Leadership: Manage and mentor a small team across marketing operations, automation, and analytics, fostering a culture of innovation, accountability, and excellence.

Qualifications:

• 15+ years of progressive experience in B2B marketing, with progressive success in efficient demand generation.
• Proven success standing up or optimizing enterprise-grade CRM and marketing automation systems (Salesforce, HubSpot, Marketo, or equivalent).
• Experience driving a profitable and scaled B2B lead engine through both organic, paid and earned media.
• Strong technical fluency — able to translate between marketing, product, and engineering stakeholders.
• Deep understanding of lead lifecycle management, scoring, attribution, and nurture workflows.
• Prior experience in media, ad tech, or data-driven marketing environments strongly preferred.
• Exceptional analytical, organizational, and leadership skills, with the ability to drive cross-functional alignment and measurable growth. #LI-MS1

TEGNA is seeking an enterprise-focused technology leader to spearhead the development and implementation of advanced AI solutions. This individual will be responsible for incubating ideas, rapid prototyping and validation of emerging technologies, ensuring concepts are effectively transformed into functional solutions. This position centers on enterprise-wide automation thru Agentic AI, aiming to enhance operations across all business and media workflows.

The ideal candidate will possess substantial technical expertise in AI orchestration, distributed systems, and cloud platforms, along with the ability to lead a small, high-performing team within a dynamic, innovation-driven environment.

Responsibilities

• Lead the "innovation lab" for AI. Design modular AI architectures and execute rapid POCs and pilots to validate technical feasibility.
• Lead, mentor, and grow a specialized team of AI engineers. Provide technical guidance, and champion best practices in a matrixed onshore-offshore model.
• Partner with business stakeholders to translate business needs into technical specifications. Evaluate and recommend new technologies—such as LLMs, orchestration frameworks, and vector databases—ensuring alignment with TEGNA’s enterprise architecture and security policies.
• Oversee the design and maintenance of scalable AI pipelines and shared services (prompt libraries, RAG pipelines). Drive automation in AI ops. Oversee the building of efficient, reusable code and APIs for AI model integration and user interfaces for AI-powered features.

Requirements

• 12-15 years in technology leadership, with 2 years specifically focused on AI/automation strategy, architecture, or platform enablement. Proven track record of delivering impactful AI solutions and managing high-performing engineering teams.
• Deep understanding of Generative AI (LLMs, RAG) and Agentic AI (multi-agent systems, autonomous workflows). Proficiency in AI/ML frameworks such as TensorFlow, PyTorch, or scikit-learn.
• Expertise in cloud-native AI platforms (Azure OpenAI, AWS Bedrock, or Google Vertex AI). Advanced SQL and strong Python skills (Pandas, PySpark) for data manipulation and pipeline development.
• Experience with API Development (RESTful, GraphQL) and modern JavaScript frameworks (React, Vue.js, or Angular). Proficiency in MLOps, containerization (Docker, Kubernetes), and Infrastructure as Code (Terraform, CloudFormation).
• Strong understanding of Agile methodologies, Jira, and version control (Git). Experience managing the end-to-end lifecycle of multiple AI projects from planning to monitoring.
• Exceptional communication and "storytelling" skills to articulate complex AI concepts to both technical and non-technical audiences.

Education

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Mathematics, or a related quantitative field. #LI-MS1

We’re looking for a visionary and business-minded Head of Product – CTV & Streaming to lead our product strategy and execution across Connected TV platforms and streaming services. You’ll be responsible for delivering high-performance, scalable, and user-centric viewing experiences on platforms like Roku, Apple TV, Amazon Fire TV, Android TV, Samsung Tizen, and others. You will play a pivotal role in shaping how audiences interact with our content across devices—owning everything from discovery and playback to personalization, monetization, and innovation. In this role, you are accountable for TEGNA’s CTV plus apps, FAST Channel strategy, CTV creator workflow requirements, Stream performance, CTV monetization and more.

Who you are

You are a product leader with deep expertise in streaming and CTV platforms, with a track record of building intuitive, responsive, and high-quality experiences across devices. You understand the technical nuances of OTT distribution and bring strong experience across both client-side and backend systems involved in delivering video content at scale. You’re obsessed with viewer experience—from seamless playback and content discovery to reducing buffering and ensuring platform consistency. You know how to balance business needs (subscriptions, ads, engagement) with world-class UX, and can prioritize what moves the needle for both users and stakeholders. You lead with clarity, are collaborative by nature, and thrive in a fast-paced, cross-functional environment. You’re data-driven and comfortable diving into KPIs like engagement, churn, buffering rates, ad fill rates, MAUs, and time spent. You have passion for local news, communities, and entertainment – and are deeply motivated to serve our consumers with elegant, intuitive, and helpful tools that will drive deep habituation and engagement.

Key Responsibilities

• Define and lead the CTV and streaming product roadmap aligned with company strategy, business objectives, user needs, and platform partner requirements.
• Build and manage a team focused on CTV and streaming experiences across devices.
• Collaborate with engineering, design, content, data, and monetization teams to deliver high-impact features and platform optimizations.
• Own the end-to-end experience across apps (Roku, Fire TV, Apple TV, Android TV, etc.), including navigation, playback, personalization, and recommendations.
• Drive innovation in streaming quality, user onboarding, cross-platform continuity, and content discoverability.
• Manage relationships with platform partners (e.g., Roku, Apple, Google) to ensure compliance, feature adoption, and optimal app performance.
• Use analytics, A/B testing, and viewer insights to continuously improve engagement, retention, and monetization.
• Lead efforts in AVOD, SVOD, or hybrid monetization models, ensuring integration with ad tech partners and subscription infrastructure.

Qualifications

• 10+ years of product management experience, including 3+ years leading content, streaming, OTT, or CTV product initiatives.
• Deep understanding of video streaming technologies, encoding, CDN delivery, and player frameworks.
• Experience with CTV development platforms (e.g., Roku SDK, tvOS, Android TV) and cross-platform challenges.
• Strong analytical and prioritization skills; experience with streaming analytics tools, viewer engagement data, and monetization strategies.
• Proven leadership and team-building skills.
• Excellent communication skills and stakeholder management across technical and non-technical teams.

Why Join Us?

• Shape the future of storytelling in a mission-driven media company.
• Work with award-winning editorial and creative teams.
• Lead at scale: millions of downloads, diverse audiences, and daily impact.
• Competitive compensation and excellent benefits.
• A fast-paced culture that values innovation, ownership, and collaboration
• High-impact role with visibility and influence at the executive level. #LI-MS1

We are looking for a detail-oriented and strategic Product Analyst to support data-driven product development and decision-making. You will work closely with Product Managers, Designers, Engineers, and Business Stakeholders to uncover insights, monitor product performance, and guide strategy with clear, actionable analysis across TEGNA’s entire digital ecosystem.

Who you are

The Product Analyst is the nexus between consumer centered business strategy and enabling Digital Products at scale. You love diving into data, uncovering trends, and identifying patterns that others might miss. You are curious and impact-driven – asking thoughtful questions and are passionate about using data to drive real-world results. You thrive in cross-functional environments and are comfortable working with product managers, content leaders, engineers, designers, and marketers. You are a strong communicator who can translate complex data findings into stories that stakeholders understand and act on. You take pride in your work and sweat the small stuff—because you know the details matter. And moreover, you are committed to and inspired by our mission to serve local communities everywhere. 

Key Responsibilities:

• Product Analytics: Track, measure, and analyze user behavior across digital products to understand performance, identify trends, and surface insights.
• Data Storytelling & Visualization: Translate complex data into clear and compelling narratives through dashboards, reports, and presentations that inform product direction.
• Experimentation & A/B Testing: Design, execute, and analyze A/B and multivariate tests to validate new features, design changes, and growth experiments.
• Stakeholder Collaboration: Work with cross-functional teams to define KPIs, prioritize analytical needs, and drive alignment on metrics and measurement strategies.
• User Insights & Research Support: Combine qualitative user research with quantitative analysis to provide a full picture of the user journey and experience.
• Data Infrastructure & Tools: Collaborate with data engineering teams to improve event tracking, data pipelines, and tooling to ensure data accuracy and accessibility.

Requirements:

• 3–5 years of experience in product analytics, business intelligence, data science, or a related role.
• Strong experience in web analytics and dashboarding is required.
• Proficiency in SQL is essential, along with a working knowledge of visualization and analytics tools such as Tableau, Looker, Amplitude, Mixpanel, or Google Analytics.
• Strong analytical skills with experience in A/B testing, cohort analysis, funnel analysis, retention, and product performance tracking.
• Ability to communicate findings clearly to both technical and non-technical audiences.
• Familiarity with product development processes and agile environments.
• Bachelor’s degree in a quantitative field such as Statistics, Economics, Computer Science, or related discipline desired.

Preferred Qualifications:

• Experience working in agile, fast-paced product environments.
• Experience with scripting languages (e.g., Python or R) for advanced analysis.
• Familiarity with product management tools (e.g., Jira, Confluence).
• Background in consumer-driven domains.

Why Join Us?

• Be a critical voice in shaping product strategy through data.
• Work in a fast-paced, collaborative, and user-focused environment.
• Enjoy opportunities for growth, innovation, and real-world impact.
• Competitive salary, benefits, and opportunities for growth. #LI-MS1

We are seeking a Website Product Owner to lead the development and optimization of our websites as a core digital product. The ideal candidate combines strong product management discipline with hands-on product management experience leading scrum teams. 

At the intersection of Tegna users, technology and business needs, you’ll help shape product vision into actionable stories and features that deliver real value.

Who you are

The Product Owner is the nexus of the digital organization – strategically aligning and driving teams forward to deliver value for TEGNA and for our end users. You are data-obsessed and are constantly looking for ways to turn data insights into high value outcomes. You have a bias for action, and you’re comfortable making decisions with limited information. You’re a natural translator, skilled at turning complexity into clarity—both for users and development teams. You thrive in cross-functional teams and have the collaboration chops to bring people together and align around a shared vision. You understand agile principles and love working iteratively, using data and feedback to guide your decisions. You’re organized, pragmatic, and focused on delivering real outcomes—not just features. Moreover, you are motivated and inspired by TEGNA’s mission to connect and service local communities everywhere.

Scope of Responsibility

Lead high functioning lean cross functional product teams (product, design, copy, engineering, QA) to deliver best in class Websites. Develop and maintain a robust and transparent product backlog. Create epics and user stories that align with Product strategy and vision. Partner with Product Leadership to plan and execute roadmap goals by facilitating agile scrum ceremonies, removing obstacles and ultimately delivering quality products on time and on budget.  Own and improve all processes to drive value, quality, and team velocity.  Document and effectively communicate risks or impediments that hinder team progress.  Oversee initiative execution by managing sprints and timelines and leading delivery process.

Top Key Activities

• Backlog Ownership: Own and prioritize the product backlog to ensure the team always works on the most valuable features.
• Requirement Gathering & Refinement: Translate business needs, customer feedback, and market trends into clear, detailed user stories and acceptance criteria.
• Sprint Planning & Delivery: Work closely with designers, engineers, and QA during sprint cycles to ensure smooth delivery, clarity of scope, and fast decision-making.
• Stakeholder Collaboration: Act as the primary point of contact between product teams and stakeholders, ensuring clear communication of priorities, expectations, and progress.
• Customer Focus: Champion the voice of the customer in all product decisions, ensuring we build intuitive and valuable experiences.
• Strategy & Roadmap Definition: Contribute to web product strategy and road mapping in collaboration with Product and Marketing Leadership.
• Continuous Improvement: Analyze product performance, gather user feedback, and iterate features to continuously improve user experience and business outcomes.
• Communications: Leads core team and stakeholder communications. E.g., dependencies, launches, setbacks, learnings, tradeoff decisions, etc.
• Team output: Leverages team velocity and capacity planning to continually improve product delivery

Domain Acumen 

• Hands on practical knowledge of analytics platforms (Amplitude, GA4) to track performance metrics.
• Working knowledge of feature management, A/B testing products/tools such as Launch Darkly
• Demonstrated proficiency turning data into actionable insights leveraging KPIs such as engagement
• Bonus: Knowledge of industry trends and competitive landscape
• Practical knowledge of user research and product strategy within the context of website UI/UX design
• Can speak the language of dev/design/QA with a topical understanding of digital technology stacks and tools.

Key Professional Traits and Requirements

• Thrives in fast-paced environments
• Works collaboratively across all consumer domains, business partners
• Strong communicator (written & verbal) with active listening skills
• Supports and facilitates healthy team dynamics
• Professional and reflects TEGNA values
• Strong planning and organizational skills
• Proactive
• Ability to effectively negotiate
• Ability to prioritize
• Ability to maintain a keen attention to detail, multitask and work well under pressure

Deep knowledge and proficiency with the following tools:

• Atlassian products, Jira, Confluence
• UX/UI tools, Figma
• MS 365 Suite (Teams, Excel, Word, PowerPoint)

Why Join Us?

• Be a key voice in shaping a product used by millions of users every day.
• Work in a collaborative, user-centered, and agile environment.
• Join a company that values ownership, transparency, and impact.
• Competitive salary and great benefits. #LI-MS1

Centri is looking for their next Experienced Associate on the Accounting Advisory team! This is a unique opportunity to become part of our collaborative, dynamic and entrepreneurial team, assisting with projects such as IPO Readiness, Restructuring, Mergers and Acquisitions, Divestitures and Carve-Outs, Revenue Recognition, Lease Prep, and more! Also, you will work on a variety of engagements with clients in emerging industries such as Cannabis, Life Sciences, Technology, Digital Assets, and eSports. The Experienced Associate demonstrates the attributes of excellent client service and assists team members in developing technical and professional competency.  

If you are looking to gain new experience and take on a client facing position, this could be an exciting opportunity to take the next step in your career in an Accounting Advisory role! 

Career Advancement: 

• Working at Centri is not just a job, it is a career path. We promote on talent, not tenure, allowing our team to take ownership of their growth & career trajectory. 

• Centri is a proud CPE Sponsor and is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. 

Our Culture: 

Our team values the benefits and rewards that come from working in a team oriented, collaborative environment. We operate as one firm, one team, one culture, providing every team member at every level to work with and across the organization.  

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that allow flexibility in work life balance. 

Various Committees that are led by team of experts and peers: 

• Women’s Committee 
• Charity Committee 
• DEI Committee 
• Innovation Committee 
• Wellness Committee 

Other Highlights: 

• Less than 25% travel & great work life balance (no travel right now due to COVID) 
• Create your own footprint with a forward-thinking, expanding firm. 
• Generous PTO package, benefits (medical, dental, vision, etc.), 401k match and other perks
• A formal Mentor program that provides guidance and enthusiasm based upon experience and passion that enhances the growth of our team members. 

Requirements: 

• Bachelor’s degree in Accounting or equivalent required. 
• CPA or CPA exam ready. 
• 1+ years of relative accounting experience; at least 1 in public accounting or professional services highly preferred.

The Powered by Centri Manager position has the primary responsibility of oversight over the Financial Reporting and Technical Accounting engagement work plans. As a leader of the firm, the Powered by Centri Manager I will demonstrate excellent project management skills, client service, and positive coaching to the team members in developing technical and professional competency.

Core Responsibilities:

• Understand accounting concepts to allow for guidance of staff that relate to revenue recognition and balance sheet reporting.
• Explain the audit workbook process and changes made to help foster staff/senior growth.
• Understand accounting concepts when guiding the clients, work with client team on reviewing cash management reporting.
• Perform and lead all PBC concepts, including performing in depth variance analysis.
• Onboard new clients to the PBC platforms while continuing to be transition lead with oversight.
• Audit/tax prep lead in terms of facilitating process with outside CPA.
• Begin to perform budget/forecast related activities and build templates.
• Work with client on cash flow modeling.
• Review client tax returns before having client CFO/COO/CEO review to ensure all numbers tie out to QB.
• Identify more complex scope problems that may arise within the engagement, as well as opportunities for ancillary service offerings. Bring them to the attention of the engagement director. 
• Communicate to the Engagement Leaders and team of progress, responsibilities.
• Lead all client calls/meetings, managing project status staff. Develop project plans and accurate completion of project plans at the deliverable level.
• Responsible for understanding engagement economics, leveraging the team appropriately, monitoring margin, scheduling, invoicing, etc.
• Leadership responsibilities include building in person connections with the team, peers, and senior leaders in the Firm.
• Participate in the performance process to provide feedback for team members. Identifying additional training or parts of engagements that are beneficial for team members education.Reaching out to Human Resources when potential issues arise.
• Continue coaching the team to share knowledge and develop them for the next level.
• Develop training presentations on a topic in connection with the CPE committee and present to the team in a lunch and learn format for CPE training credits.
• Accurately schedule the team to align with project plan. Weekly review of all time on assigned engagements. Timely update of team schedules that align with shifts in project timeline. Ensuring that each component of the project has the appropriate leverage. Regular review of engagement health.
• Review utilization for yourself and all direct reports align with expectations.
• Oversee a managed book of $1,200,000 in revenue.
• Work to build relationships and promote collaboration in a hybrid environment.
• Support Firm initiatives and development opportunities.

Required Skills/Abilities:

• Strong working knowledge of the Generally Accepted Accounting Principles.
• Being a strong champion for and thrives in an environment of changing priorities.
• Interpersonal skills to interact in a team environment and foster client relationships.
• Above average written and verbal communication skills.
• Understand the services offered by the Firm, look for opportunities to represent the Firm, grow the client base, and increase brand recognition.
• Recognizes opportunities for learning by pursuing challenging assignments and a hunger to become an expert.
• Proficient in Microsoft Office Suite with an emphasis on Excel skills.

Education and Experience:

• Bachelor’s degree in Accounting or equivalent required.
• Close to obtaining the CPA certifications.
• 6+ years of relative accounting experience; at least 1 in public accounting or professional services highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift items up to 30 pounds at times.
• Must be able to travel up to 25%.

We are excited to offer our external referral program in appreciation of your Dev Technology referrals.  

Our policy includes the following important information: 

• Terms of Agreement, General Rules and Guidelines
• Eligibility to Participate
• Eligible and Non Eligible Candidates
• Payment Terms & Tax Liability
• Governance and General Liability

Please review our entire Dev Technology External Referral Policy