CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a GDS Script Writer to support our growing team. This is a remote position.

The GDS Script Writer’s primary responsibility is to build, modify, simplify and maintain a travel consultant scripting package in the GDS that improves agent efficiency and reduces errors and cost.

Roles and Responsibilities include but are not limited to:

• Write GDS scripts, test, debug, document and deploy new and modified code.
• Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work.
• Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines.
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.
• Develop and maintain a full workflow process map of all scripting including future phases and those under consideration.
• Participate in code reviews for adherence to standards and specifications.
• Monitor processes for expected performance and respond to errors and emergency problems.
• Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information.
• Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required.
• Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.
• Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.
• Assume additional responsibilities as directed by management.

Skills and expectations

• Extensive knowledge of Worldspan and Travelport Plus.
• Optional: Programming skills on platforms that would integrate with multiple GDS systems
• Be aware of, and comply with, all corporate policies.
• Knowledge of the entire Microsoft Office suite of products
• Strong organizational skills required to handle multiple projects and priorities simultaneously.
• Must be able to work independently and complete deliverables on time and with the highest level of quality.
• Self-starter who takes initiative to proactively identify opportunities.
• Positive attitude required
• Travel knowledge required
• Team player required
• Ability to travel for projects or team meetings.

Creative Writer

FLSA Status: Exempt

JOB SUMMARY:

The Creative Writer is responsible for breathing life into the stories and media created by Snow Companies. Writers are required to have strong storytelling skills to help our Patient Ambassadors^® share remarkable stories of hope and empowerment in a way that conveys both the Ambassador’s personal experiences and the client’s key objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

The Creative Writer must be able to perform the following essential duties and functions

• Prepare and present patient stories, advertising/marketing copy, video/audio scripts, and blog posts, as well as standard business reports and correspondence
• Create short form copy for digital projects such as web, display ads, email, and other online user experiences
• Understand brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements, and must weave that information seamlessly into the Ambassador’s story
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines
• Demonstrate the ability to shift quickly and easily between writing styles and mediums such as print and digital
• Demonstrate ability to read copy written by brand AORs and to mimic their tone and voice
• Strong communication skills are important when engaging in discussions with Patient Ambassadors, fellow writers, and other team members throughout Snow Companies
• Appropriately engage with clients in formal and informal settings
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• The primary job functions and responsibilities include, but are not limited to, those listed

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Creative Writer position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require work in collaboration with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with managers, clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writer position. Once per month, on average, a writer will travel to support the team and/or complete job tasks
• Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.

Creative Writer

FLSA Status: Exempt

JOB SUMMARY:

The Creative Writer is responsible for breathing life into the stories and media created by Snow Companies. Writers are required to have strong storytelling skills to help our Patient Ambassadors^® share remarkable stories of hope and empowerment in a way that conveys both the Ambassador’s personal experiences and the client’s key objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

The Creative Writer must be able to perform the following essential duties and functions

• Prepare and present patient stories, advertising/marketing copy, video/audio scripts, and blog posts, as well as standard business reports and correspondence
• Create short form copy for digital projects such as web, display ads, email, and other online user experiences
• Understand brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements, and must weave that information seamlessly into the Ambassador’s story
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines
• Demonstrate the ability to shift quickly and easily between writing styles and mediums such as print and digital
• Demonstrate ability to read copy written by brand AORs and to mimic their tone and voice
• Strong communication skills are important when engaging in discussions with Patient Ambassadors, fellow writers, and other team members throughout Snow Companies
• Appropriately engage with clients in formal and informal settings
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• The primary job functions and responsibilities include, but are not limited to, those listed

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Creative Writer position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require work in collaboration with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with managers, clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writer position. Once per month, on average, a writer will travel to support the team and/or complete job tasks
• Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.