Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton today supports over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. Proton has become profitable and reached scale without relying upon VC funding, largely due to superior talent that allows us to do things faster, more creatively, and more efficiently.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our social media pages to learn more about us: Twitter, Reddit, Instagram.

The role:

You will be responsible for designing, building, maintaining and evolving Proton applications on Windows. This includes not only building the application internals (managing and syncing local and remote state, performing cryptographic operations, etc) but also helping us to build a resilient, scalable application (graceful degradation; log and metrics streams free of personally identifiable information). You will be involved in the entire application lifecycle, including Gitlab configuration, deployments, monitoring and alerting, and operational incident response. While this position is not a "full-stack" position, you will be expected to collaborate with backend engineers to drive any necessary changes and/or new features needed for the Windows experience.

What you will do:

• Be part of a small team working to bring a "privacy by default" solution to our clients on Windows.
• Develop an application that delights a wide range of users, from layperson to technical, and gives confidence that their online privacy is in good hands - while getting the complexity of end-to-end encryption out of the way.
• Invest in testing and automation to improve the team's productivity and software delivery cadence.
• Think critically on how to divide problems into iterations of simpler, composable solutions. Re-evaluate the minimum scope as necessary to meet objectives on-time.
• Insist on high standards for application monitoring and alerting, in order to ensure a smooth customer experience at all times.

We we are looking for:

• Strong experience in .NET development
• Strong experience building and maintaining Desktop Windows applications
• Strong experience with concurrent multi-threaded programming
• Working knowledge of file systems
• Working knowledge of Git
• Bachelor's or master’s degree in a relevant field of study
• Experience with owning and maintaining large software components
• Experience with gradual rollouts and metrics/monitoring/alerting frameworks

Even if you don’t meet all the requirements listed above, but feel you could still be a great fit, please still apply.

What We Offer

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. 
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-ONSITE

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

The team:

Proton VPN enables millions of people to connect securely and privately, even in places where the internet is restricted or unreliable. Delivering that experience means our service must perform flawlessly under highly variable, real-world conditions.

We are looking for a Senior Performance Engineer to lead our efforts in making Proton VPN the fastest, most resilient, and most reliable VPN service in the world.

You will define and drive the measurement, analysis, and optimization of Proton VPN’s end-to-end performance, across clients, platforms, and global infrastructure. You’ll help ensure that every connection is fast, stable, and private, regardless of where the user is or what network they’re on.

What you will do: 

• Design and own Proton VPN’s performance framework, defining metrics and KPIs that reflect the real-world experience of users (time-to-connect, throughput, latency, stability, reconnection rates, etc.).
• Develop distributed testing systems that simulate real network conditions, including low bandwidth, packet loss, and high-latency scenarios.
• Continuously measure and analyze performance across platforms (desktop, mobile, backend) and regions to identify bottlenecks and regressions.
• Collaborate with backend, R&D, and client teams to optimize protocol handling, connection setup, routing, and encryption performance.
• Create dashboards, reports, and automated alerts to track global performance health.
• Contribute to the design of resilient connectivity strategies that adapt dynamically to variable network conditions.
• Serve as the performance champion within the engineering organization, mentoring others and driving a data-driven performance culture.

Job requirements: 

Technical Skills

• 5+ years of experience in performance engineering or systems QA, ideally in networking, VPNs, or distributed systems.
• Knowledge of network protocols (TCP/IP, UDP, TLS, WireGuard, debugging, manipulating, and performance profiling tools.
• Proven ability to analyze latency, throughput, and stability metrics across multiple layers (client, OS, transport, application).
• Proficiency in Python (or similar scripting language)
• Familiarity with network emulation and simulation tools (e.g., tc/netem, iperf, IPTables/nfTables…).
• Experience with monitoring and observability stacks (Grafana, Prometheus, Loki) and CI/CD pipelines.
• Cross-platform experience with Linux, macOS, Windows, Android, and iOS preferred.

Bonus points for: 

• Experience with Rust/C/C++/System development

Soft Skills

• Analytical and methodical, yet creative in solving complex performance problems.
• Comfortable working with uncertainty and non-deterministic conditions.
• Collaborative mindset, able to work across client, infrastructure, and data teams.
• Strong communication and documentation skills in English.

What We Offer

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. 
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-Onsite

Octus Fundamentals delivers comprehensive financial data for informed credit decisions, covering reported and standardised financials, KPIs, tear sheets, and complex capital structures for more than 3,000 corporates globally across both publicly listed and privately held companies. Our dataset encompasses corporates across the sub-investment-grade liquid credit and private credit universe. 

We are looking for a Data & Analytics Analyst to join our Fundamentals EMEA team. The successful candidate will play a central role in building and maintaining market-wide datasets that enable our subscribers – professionals across hedge funds, investment banks, and management consulting firms – to benchmark issuers across sectors, regions, instrument types, and company sizes. The role sits at the intersection of financial analysis, data engineering, and product development.

This is a hands-on, high-impact position offering direct exposure to how leading credit market participants use data in their workflows, with meaningful opportunities to shape how our products evolve.

Responsibilities:

Fundamentals Data Analytics

• Own and regularly update the Market Data file, maintaining accuracy and completeness of aggregated metrics across Octus's non-investment-grade liquid credit coverage universe
• Launch a similar Market Data file for the private credit universe 
• Respond to ad-hoc client data requests, running custom analyses and extracts to meet specific benchmarking or screening needs. This entails producing anonymised benchmarking analyses across sectors, regions, instrument types (bonds, loans) and company sizes. 

Data Quality & Mapping 

• Develop and enhance the financial data quality control framework, with the goal of minimising data errors and providing feedback and training to financial analysts on best practices.
• Collaborate with the Fundamentals financials and capital structure analyst teams to resolve data discrepancies and maintain dataset integrity
• Support internal and external mapping exercises, ensuring consistency between company identifiers, instrument references, and data sources across systems

Automation & AI

• Identify, design, and implement automation solutions to streamline repetitive data operations and reporting workflows across the Fundamentals department
• Leverage AI tools and large language models to enhance data extraction, classification, and analysis pipelines
• Build and maintain dashboards and query templates to support the broader analyst team with scalable, self-serve data access

Cross-functional Support & Product Development

• Assist the Fundamentals analyst teams with ad-hoc internal data requests, query setup, and analytical tasks
• Develop a deep understanding of how Octus clients use the platform and contribute ideas for improving data products and user experience

Requirements:

• 2+ years of experience in a data analytics, financial data, or credit research role
• Bachelor's or Master's degree in Business, Finance, Accounting, Data Science, Engineering, or a related discipline
• Knowledge of financial reporting and accounting standards, and the ability to interpret financial statements and assess financial performance
• Familiarity with credit instruments and credit market dynamics; understanding of investment banking and credit analysis workflows is a strong advantage
• Advanced Excel skills including complex formulas, pivot tables, macros, Power Query, and large-dataset manipulation
• Proficiency in Python and/or SQL for data manipulation, automation scripting, and workflow optimisation
• Experience with Microsoft automation and visualisation tools: Power Automate, Power BI, or equivalent platforms
• Working knowledge of AI tools and large language models (e.g. ChatGPT, Gemini, Claude) for data extraction, document analysis, or process automation; experience building AI-assisted workflows is a plus

Octus Fundamentals delivers comprehensive financial data for informed credit decisions, covering reported and standardised financials, KPIs, tear sheets, and complex capital structures for more than 3,000 corporates globally across both publicly listed and privately held companies. Our dataset encompasses corporates across the sub-investment-grade liquid credit and private credit universe. 

We are looking for a Data & Analytics Analyst to join our Fundamentals EMEA team. The successful candidate will play a central role in building and maintaining market-wide datasets that enable our subscribers – professionals across hedge funds, investment banks, and management consulting firms – to benchmark issuers across sectors, regions, instrument types, and company sizes. The role sits at the intersection of financial analysis, data engineering, and product development.

This is a hands-on, high-impact position offering direct exposure to how leading credit market participants use data in their workflows, with meaningful opportunities to shape how our products evolve.

Responsibilities:

Fundamentals Data Analytics

• Own and regularly update the Market Data file, maintaining accuracy and completeness of aggregated metrics across Octus's non-investment-grade liquid credit coverage universe
• Launch a similar Market Data file for the private credit universe 
• Respond to ad-hoc client data requests, running custom analyses and extracts to meet specific benchmarking or screening needs. This entails producing anonymised benchmarking analyses across sectors, regions, instrument types (bonds, loans) and company sizes. 

Data Quality & Mapping 

• Develop and enhance the financial data quality control framework, with the goal of minimising data errors and providing feedback and training to financial analysts on best practices.
• Collaborate with the Fundamentals financials and capital structure analyst teams to resolve data discrepancies and maintain dataset integrity
• Support internal and external mapping exercises, ensuring consistency between company identifiers, instrument references, and data sources across systems

Automation & AI

• Identify, design, and implement automation solutions to streamline repetitive data operations and reporting workflows across the Fundamentals department
• Leverage AI tools and large language models to enhance data extraction, classification, and analysis pipelines
• Build and maintain dashboards and query templates to support the broader analyst team with scalable, self-serve data access

Cross-functional Support & Product Development

• Assist the Fundamentals analyst teams with ad-hoc internal data requests, query setup, and analytical tasks
• Develop a deep understanding of how Octus clients use the platform and contribute ideas for improving data products and user experience

Requirements:

• 2+ years of experience in a data analytics, financial data, or credit research role
• Bachelor's or Master's degree in Business, Finance, Accounting, Data Science, Engineering, or a related discipline
• Knowledge of financial reporting and accounting standards, and the ability to interpret financial statements and assess financial performance
• Familiarity with credit instruments and credit market dynamics; understanding of investment banking and credit analysis workflows is a strong advantage
• Advanced Excel skills including complex formulas, pivot tables, macros, Power Query, and large-dataset manipulation
• Proficiency in Python and/or SQL for data manipulation, automation scripting, and workflow optimisation
• Experience with Microsoft automation and visualisation tools: Power Automate, Power BI, or equivalent platforms
• Working knowledge of AI tools and large language models (e.g. ChatGPT, Gemini, Claude) for data extraction, document analysis, or process automation; experience building AI-assisted workflows is a plus

Octus's Fundamentals Analyst program offers a structured entry point into financial data and credit markets for hard working, intellectually curious, and motivated candidates. Working within the Fundamentals platform, you will spread and standardise financial statements from debt issuers into Excel-based models, build and maintain capital structures, calculate credit metrics, and ensure data quality and consistency across our coverage universe. You will develop a solid grounding in financial statement analysis, accounting, capital structure mechanics, and credit metrics through hands-on, detail-oriented work. You will contribute to a collaborative and action-oriented team environment.

Responsibilities

• Analyse financial reporting documents including earnings reports and presentations, offering memorandums, lender presentations, credit agreements and other
• Prepare detailed financial models including P&L, Balance Sheet, Cash Flow, Capital Structure, Relative Performance metrics and Ratio Analysis.
• Build and maintain a coverage universe of financial models that are updated quarterly or monthly and for key events
• Leverage AI tools to improve workflow efficiency, automate repetitive tasks, and support problem solving in day-to-day analytical work
• Participate in ad hoc projects to improve the quality of the data set and our data products

Requirements 

• Graduates with degrees in economics, accounting or finance 
• An ability to interpret financial statements to evaluate business performance and understand the relationship between business drivers and financial performance, including the ability to model out these relationships quantitatively
• Strong analytical and problem-solving skills, including the tenacity to resolve complex issues
• Strong interest in credit market or financial markets in general
• Desire to learn and apply your newly acquired skills to grow professionally and personally

The salary range estimate for this position is 2,800 - 3,000 EUR monthly. The actual compensation will be at Octus’ sole discretion and will be determined by the aforementioned and other relevant factors. This position is eligible for an additional annual discretionary bonus.

We are looking for a Junior Business Intelligence Analyst to work on a specific project under a fixed-term contract. You will support data-driven decision-making across our Operations teams. This role is ideal for someone early in their career who is eager to develop analytical skills while working closely with business stakeholders in a fast-paced, operational environment.

Key Responsibilities

• Clean, validate, and transform data to support operational reporting and analysis
• Build and maintain dashboards and reports using tools Tableau or Foundry
• Monitor and track key operational KPIs and performance metrics
• Deliver recurring reports accurately and on time to relevant stakeholders
• Perform basic analysis to identify trends, patterns, and anomalies in operational data
• Support ad-hoc requests and provide clear, actionable insights  
• Collaborate with cross-functional teams to improve reporting processes and data quality
• Follow BI standards, data governance, and best practices

Requirements

• Basic experience with SQL and data analysis
• Basic familiarity with BI tools (Tableau, Power BI or similar)
• Advanced English proficiency (C2 level required)
• Strong skills in PowerPoint (PPT) for presenting insights and results
• Strong attention to detail and data accuracy
• Good analytical and problem-solving skills
• Clear communication skills, with the ability to explain data to non-technical stakeholders
• Proactive mindset and willingness to learn in an operational environment

Nice to Have

• Degree or studies in Data Analytics, Business, Finance, Computer Science, or a related field
• Experience supporting Operations or business teams
• Understanding of operational KPIs and performance metrics
• Exposure to data visualization and storytelling best practices

The salary for this position starts from 1800 gross/month, depending on your experience. 

As an iOS Engineer at Flo, you'll help shape the mobile experience for millions of people, and do genuinely meaningful work in women's health. Our app is trusted by 1 in 4 women aged 18–44 in the US and used across 100+ countries, with machine learning and AI powering accurate cycle predictions and personalised, medically credible health insights.

We build large-scale mobile applications with rich, intuitive interfaces - optimised for speed, accessibility and privacy. You'll join a cross-functional team working across the full mobile lifecycle, from feature ideation through to release and iteration, with real ownership over value delivery end to end.

We're not a feature factory. Our engineers are pragmatic problem-solvers who thrive in fast-moving environments and care about what they ship. You'll have genuine scope to experiment, lead ambitious product initiatives and implement solutions that matter - not just clear a backlog. Flo is a constantly evolving product, and we give our engineers the trust and autonomy to evolve it.

Your Experience

• 6+ years in software engineering, with at least 3 years focused on building, shipping, and maintaining production mobile applications.
• Expert-level iOS development skills, with a proven track record of delivering high-quality apps at scale.
• Hands-on experience building complex mobile applications with rich, performant UIs — experience in global consumer-facing products is a strong plus.
• Deep proficiency in Swift; working knowledge of Objective-C and solid object-oriented design principles.
• Strong familiarity with Apple's ecosystem — frameworks, HIG guidelines, and end-to-end App Store submission and maintenance processes.
• Clear understanding of the mobile product lifecycle and comfortable working within Agile teams.
• A collaborative, growth-oriented mindset with the drive to take ownership and deliver.

Nice to have:

• Solid understanding of UX and interaction design principles, with the ability to collaborate effectively with designers and advocate for quality user experiences.
• Proven experience optimizing mobile app performance over constrained networks, including building and maintaining offline-first architectures.
• Hands-on experience with mobile CI/CD pipelines, including build automation, automated testing, and release workflows.
• Experience integrating with BI and analytics platforms, with familiarity in designing and interpreting A/B tests to drive product decisions.

What you'll be doing

You'll be responsible for:

• Building and maintaining features using modern frameworks, libraries, and internal component systems, ensuring consistency, scalability, and code quality across the codebase.
• Delivering polished, engaging user experiences that balance visual appeal with intuitive interaction design.
• Owning and contributing to a robust Continuous Delivery pipeline, ensuring fast, reliable, and safe releases to production.

#LI-Hybrid #LI-AJ1

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

Purpose of the role:  

Proton continues to grow rapidly as increasing numbers of people across the globe seek greater privacy controls of their information online. To accelerate our growth, we are seeking a senior leader to drive engineering for one of our many existing or upcoming Products.

We are seeking a Director of Engineering to one of our existing or upcoming Products. This role involves setting and executing technical strategy, team management, and working closely with your senior product managers counterparts, to ensure high-velocity delivery of new products.

As a key member of the engineering leadership team, you will shape the company’s technical strategy and contribute to Proton’s mission of creating a privacy-centric internet. Each product will have its unique challenges and areas of focus, nevertheless we require all Engineering Directors for our Products to have a demonstrated track record of building and scaling customer facing applications, in either a B2C or B2B context, for millions of users, across multiple platforms (mobile, desktop, backend systems and platforms).

In addition to technical expertise, Engineering Directors as senior leaders within Proton, have excellent communication skills, a business mindset, and a strong sense of empathy for the end customers.

What you will do:

• Setting technical direction and vision for one of our Products
• Lead technical design and platform discussions
• Drive continuous improvement in our DevSecOps practices, and improve lead times and time to market while maintaining exceptional standards of product quality
• Hold yourself and team accountable for timely delivery of scalable, quality-focus user experiences and features
• Develop efficient processes, and motivate your team to operate with high velocity, ownership, and accountability
• Lead through others, and develop the next generation of engineering leaders at Proton
• Inspire, coach, and develop your teams
• Optimize your organizational structure, and continuously raise the bar on hiring
• Build strong relationships with senior leaders, and advance your long-term platform and engineering vision
• Contribute to Proton's technology and open source communities
• Foster an inclusive and diverse environment for your team to show up and give their best each day

Our Tech stack:

• Applied cryptography (PGP, TLS, etc.)
• REST APIs
• Event architectures 
• HTTP networking
• SQL, Redis
• PHP (Symfony), Rust, Python
• iOS, macOS (Swift)
• Android (Kotlin, Jetpack)
• Web (Typescript, React)
• Desktop (C#, Swift)
• Infrastructure: MySQL / Ceph

We need you to have:

• Experience in software engineering in progressively complex roles
• Experience directly leading and managing engineers
• Demonstrable experience as a manager of managers
• A history of collaboration with senior leaders in engineering, product on developing technical and product strategy
• Great empathy and collaboration skills, and even greater resilience
• A curious, passionate, and growth-oriented mindset
• Deep experience as a hands-on software engineer creating well-crafted, maintainable systems
• Mobile-first background (ideally former mobile developer)
• Practical experience leading DevOps and SRE initiatives and driving best practices
• Experience with cryptography preferred
• Bonus points for each of the following:

• • Experience with performance tuning and scaling across client, backend, infrastructure
  • Working closely with C-level executives to align on direction, vision and execution
  • Having both, the experience of operating at global scale with millions of customers but also thriving in the chaotic growth phase of scaling up to reach it.

What We Offer

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. 
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-ONSITE

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

Purpose of the role: 

As the Engineering Manager for Proton VPN, for the iOS and MacOS team, you lead a team of engineers dedicated to fostering continuous innovation in our applications. Reporting to the Engineering Manager, you will collaborate with cross-functional teams across Proton. Your primary objective is to raise the quality and reliability of our Apple platform products, while ensure Proton VPN keep being extended with new and critical functionalities.

Responsibilities include: 

• Raise and maintain a high engineering bar for iOS and macOS VPN products by diagnosing quality issues, implementing clear processes, and ensuring delivery of robust, reliable features.
• Enhance team efficiency by balancing speed, quality, and developer experience through streamlined processes and structured ways of working.
• Collaborate closely with Product to address quality concerns while delivering on the roadmap.
• Strategically analyse engineering challenges and guide the team in breaking them down into manageable, iterative solutions—adjusting scopes to meet goals quickly without sacrificing quality.
• Ensure transparent communication of priorities, context, and technical decisions within the team and across stakeholders.
• Foster team growth through personalised 1-on-1s, performance evaluations, and career development plans.
• Oversee cross-team projects with R&D, Backend, Infrastructure, QA, and Product to ensure seamless coordination and execution
• Influence and collaborate with internal teams and stakeholders to align engineering efforts with business objectives and Proton’s security mission.

Job requirements:

• Experience managing Mobile teams, delivering Mobile products and navigating complex cross-team efforts.
• Proven track record of improving product quality and implementing processes in a fast-moving environment.
• Experience leading or contributing to release processes and delivering software at scale, ideally in networking, VPN, or other performance-critical domains.
• Strong understanding of mobile-specific engineering challenges and the ability to go deep technically when diagnosing issues.
• Skilled in project management—able to keep initiatives moving, align stakeholders, and ship high-quality releases.
• Clear, concise, and impactful communication skills.
• Comprehensive understanding of the full application lifecycle, from code reviews and CI/CD to deployment and post-release troubleshooting.
• Familiarity with low-level networking concepts (VPN protocols, DNS, TCP/IP) is beneficial.
• Passion for creating an environment where teams are motivated, collaborative, and focused on delivering exceptional user experiences.

What We Offer

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. Depending on the role, fully remote positions may also be available.
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-ONSITE

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

The Drive Team:

Proton Drive is our end-to-end encrypted cloud storage service that makes privacy simple and accessible. Built on the same security principles that power Proton Mail, Proton Drive ensures that files, photos, and documents remain fully encrypted—both in transit and at rest—so only you can access them. Available on web, desktop, and mobile, it enables users to securely store, share, and collaborate without sacrificing privacy or control. By offering a truly private alternative to Big Tech’s data-driven ecosystems, Proton Drive plays a key role in building an internet where privacy is the default.

The Role:

Proton is a mobile-first company building an Internet that respects privacy and puts people, not advertisers, first. As an engineer on our Apple team you’ll build and ship features across Proton’s apps on iPhone, iPad and macOS, working closely with product and engineers across the company to define what “great” looks like on Apple platforms. Our codebase is primarily Swift with some Go, and we’re moving to a platform-independent Rust logical core that communicates with Swift via a generic interface, so Rust experience is a strong plus. Quality is central to the role: you’ll contribute to and maintain our testing stack, including unit tests for business logic, stubbed API tests for pseudo-integration, snapshot tests for UI and XCUITest for end-to-end user flows. You’ll join a team that pairs deep technical expertise with an obsession for simple, usable interfaces, shipping privacy-preserving products used by millions.

We we are looking for:

• You have experience in iOS or macOS development, in particular with Swift (7+ years)
• You have a passion for mentoring other engineers and helping them grow
• You are passionate about user interaction, usability, and providing an excellent user experience
• Demonstrated experience driving change within an organization and leading complex technical projects
• Extensive experience building maintainable and testable code bases, including API design and unit testing techniques
• Extensive experience with multithreading programming and mobile memory management
• A strong grasp of scalable software architecture and software engineering best practices
• An intuition for optimal user experience and design

Even if you don’t meet all the requirements listed above, but feel you could still be a great fit, please still apply.

What We Offer

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. 
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-ONSITE

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

The team:

You strive for perfection and are obsessed with details? You are the one that catches the needle in the haystack in no time? You have a strong background in Quality Assurance and good technical skills? You like to work in a young and dynamic environment? Our QA team is looking for you.
This team is part of our VPN department. The team members are spread in different office locations across Europe. They are responsible for raising the quality standards of our native clients on all platforms as well as maintaining, improving and executing test plans. They are working in strict contact with our automation engineers to get repetitive tasks implemented in our automated test suites while focusing on the improvements of the testing process. Also, they work hand-in-hand with the development and product teams and will provide quality feedback on every stage of the software development lifecycle.

Tech Stack and Tools:

Apple, XCode, XCTest

What you will do:

As our iOS Test Automation Engineer, you’ll be the guardian of app quality. You will:

• Design, build, and maintain automated test frameworks and test suites for iOS.

• Collaborate closely with product managers, designers, and developers to ensure features are testable and reliable.

• Integrate test automation into CI/CD pipelines to deliver fast, smooth, and fearless releases.

• Debug, analyze, and triage test failures — helping the team get to the root cause quickly.

• Continuously explore new tools, frameworks, and practices to improve test coverage, speed, and scalability.

What we are looking for:

• 5+ years of test automation experience, with a focus on iOS apps.

• Strong coding skills in Swift (bonus if you know Objective-C too).

• Experience with iOS testing frameworks XCTest/XCUITest.

• Familiarity with CI/CD pipelines (Gitlab, Harbor, Docker).

• A quality-first mindset and a passion for clean, maintainable code.

• Team-player energy — you love collaborating to build products users love.

Bonus points for:

• Experience with device clouds (Firebase Test Lab, BrowserStack, Saucelabs).

• Knowledge of API testing (REST, GraphQL) to validate end-to-end scenarios.

• Experience with performance, load, or accessibility testing for mobile apps.

• Contributions to open-source testing tools or your own side projects.

What We Offer:

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. 
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

Salary range (Vilnius) - 55.000 - 71.000 EUR gross annual 

#LI-Onsite

This role is designed for a "Hub-and-Spoke" organizational model. The Head of Data will not manage the day-to-day tickets of embedded analysts but will own the Data Strategy, Infrastructure, and Standards that allow those analysts to be successful and consistent across the company.

Role Mission

As the Head of Data, the mission is to transform a decentralized data landscape into a unified, high-performance ecosystem. Head of Data will bridge the gap between autonomous product squads and a centralized data vision. Head of Data is the architect of our data culture, ensuring that while analysts sit within different business units, they operate with a common language, world-class tools, and uncompromised data integrity.

Key Responsibilities

Strategic Leadership & Governance

• Unified Data Strategy: Define and execute a global data roadmap that aligns with company-wide OKRs.
• Standardization: Define universal metrics (e.g., "Active User," "Revenue") to ensure a single source of truth across all departments.
• Data Governance: Set policies for data privacy, security, and compliance (GDPR) without bottlenecking the speed of the product teams.

Platform & Infrastructure

• Modern Data Stack: Own the selection and maintenance of our data warehouse (e.g., Snowflake/Redshift), transformation layers (dbt), and BI tools (Looker/Tableau).
• Data Engineering Oversight: Lead the core data engineering efforts to ensure a robust ETL/ELT pipeline that serves the decentralized "spokes."
• Self-Service Enablement: Build the infrastructure that allows non-technical stakeholders to access insights without needing an analyst for every query.

Functional Excellence & Community

• The Data Guild: Create and lead a "Data Guild" or "Community of Practice" to facilitate knowledge sharing, peer reviews, and mentorship among embedded analysts.
• Talent Bar: Define the hiring standards, leveling rubrics, and career paths for all data roles across the company. 
• Best Practices: Drive the adoption of version control (Git), documentation, and automated testing (Data Quality) within the analytic workflows.

Business Impact & Culture

• Data Literacy: Act as an evangelist for data-driven decision-making, coaching C-suite and Product Leads on how to better leverage data.
• Resource Allocation: Partner with Department Leads to identify where data gaps exist and advocate for the placement of analysts in the highest-impact areas.

Key Requirements

Strategic Leadership & Organizational Design

• Architectural Strategy: 6+ years of experience in Data/Analytics, with a proven track record of scaling "Hub-and-Spoke" or Data Mesh models. Demonstrated ability to balance centralized governance with decentralized execution speed.
• Strategic Influence: Proven ability to influence and align senior stakeholders (C-level, Product Leads) who do not have a direct reporting line to this role. Ability to lead through expertise and professional authority.
• Data-as-a-Product Mindset: A strategic approach to treating the data platform, tooling, and core datasets as internal products, where embedded analysts and business units are the primary customers.
• Change Management: Experience in leading organizational transitions (e.g., from centralized to decentralized) and establishing a high-performance data culture across distributed teams.

Technical Excellence & Methodology

• AI Modernization & Tooling: Lead the evaluation and strategic implementation of cutting-edge AI-driven data extraction solutions, ensuring selected technologies align with cross-departmental requirements and scale seamlessly across the organization’s data infrastructure.
• Modern Data Stack Mastery: Expert-level knowledge of cloud data warehousing (e.g., Snowflake, Redshift), transformation layers (dbt), and orchestration.
• Advanced Analytics & Modeling: Proficiency in SQL and Python/R for complex data modeling and predictive analytics. Deep understanding of version control (Git) and CI/CD practices in data workflows.
• Statistical Rigor & Experimentation: Extensive experience in designing and analyzing A/B tests, causal inference, and applying advanced statistical methods to drive business decisions.
• Operational Intelligence: Background in high-scale operational analytics, including forecasting, capacity planning, efficiency analysis, and automated quality assurance.

Functional Management & Governance

• Talent Development & Bar Raising: Experience in defining hiring standards, career frameworks, and mentorship programs for Data Analysts and Data Scientists.
• Data Governance & Quality: Proven ability to establish global data standards, master data management, and unified metric definitions to ensure a "Single Source of Truth" across the organization.
• Storytelling & Communication: Exceptional ability to translate complex technical findings into persuasive, executive-level narratives that drive operational and strategic improvements.
• Pragmatic Problem Solving: A results-oriented mindset with the ability to bridge the gap between high-level data science and pragmatic, actionable business solutions.

What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in-person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers. 

What We Offer:

• Competitive Salary: Starting from 6480-9720€ (gross) per month, depending on experience. Salary is just one part of the conversation – if you’re excited about the role but the range feels slightly off, don’t hesitate to apply. We’re open to discussing based on your experience and potential.
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
• Annual Development Budget: €1,000 to invest in your personal and professional growth.
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

This role is designed for a "Hub-and-Spoke" organizational model. The Head of Data will not manage the day-to-day tickets of embedded analysts but will own the Data Strategy, Infrastructure, and Standards that allow those analysts to be successful and consistent across the company.

Role Mission

As the Head of Data, the mission is to transform a decentralized data landscape into a unified, high-performance ecosystem. Head of Data will bridge the gap between autonomous product squads and a centralized data vision. Head of Data is the architect of our data culture, ensuring that while analysts sit within different business units, they operate with a common language, world-class tools, and uncompromised data integrity.

Key Responsibilities

Strategic Leadership & Governance

• Unified Data Strategy: Define and execute a global data roadmap that aligns with company-wide OKRs.
• Standardization: Define universal metrics (e.g., "Active User," "Revenue") to ensure a single source of truth across all departments.
• Data Governance: Set policies for data privacy, security, and compliance (GDPR) without bottlenecking the speed of the product teams.

Platform & Infrastructure

• Modern Data Stack: Own the selection and maintenance of our data warehouse (e.g., Snowflake/Redshift), transformation layers (dbt), and BI tools (Looker/Tableau).
• Data Engineering Oversight: Lead the core data engineering efforts to ensure a robust ETL/ELT pipeline that serves the decentralized "spokes."
• Self-Service Enablement: Build the infrastructure that allows non-technical stakeholders to access insights without needing an analyst for every query.

Functional Excellence & Community

• The Data Guild: Create and lead a "Data Guild" or "Community of Practice" to facilitate knowledge sharing, peer reviews, and mentorship among embedded analysts.
• Talent Bar: Define the hiring standards, leveling rubrics, and career paths for all data roles across the company. 
• Best Practices: Drive the adoption of version control (Git), documentation, and automated testing (Data Quality) within the analytic workflows.

Business Impact & Culture

• Data Literacy: Act as an evangelist for data-driven decision-making, coaching C-suite and Product Leads on how to better leverage data.
• Resource Allocation: Partner with Department Leads to identify where data gaps exist and advocate for the placement of analysts in the highest-impact areas.

Key Requirements

Strategic Leadership & Organizational Design

• Architectural Strategy: 6+ years of experience in Data/Analytics, with a proven track record of scaling "Hub-and-Spoke" or Data Mesh models. Demonstrated ability to balance centralized governance with decentralized execution speed.
• Strategic Influence: Proven ability to influence and align senior stakeholders (C-level, Product Leads) who do not have a direct reporting line to this role. Ability to lead through expertise and professional authority.
• Data-as-a-Product Mindset: A strategic approach to treating the data platform, tooling, and core datasets as internal products, where embedded analysts and business units are the primary customers.
• Change Management: Experience in leading organizational transitions (e.g., from centralized to decentralized) and establishing a high-performance data culture across distributed teams.

Technical Excellence & Methodology

• AI Modernization & Tooling: Lead the evaluation and strategic implementation of cutting-edge AI-driven data extraction solutions, ensuring selected technologies align with cross-departmental requirements and scale seamlessly across the organization’s data infrastructure.
• Modern Data Stack Mastery: Expert-level knowledge of cloud data warehousing (e.g., Snowflake, Redshift), transformation layers (dbt), and orchestration.
• Advanced Analytics & Modeling: Proficiency in SQL and Python/R for complex data modeling and predictive analytics. Deep understanding of version control (Git) and CI/CD practices in data workflows.
• Statistical Rigor & Experimentation: Extensive experience in designing and analyzing A/B tests, causal inference, and applying advanced statistical methods to drive business decisions.
• Operational Intelligence: Background in high-scale operational analytics, including forecasting, capacity planning, efficiency analysis, and automated quality assurance.

Functional Management & Governance

• Talent Development & Bar Raising: Experience in defining hiring standards, career frameworks, and mentorship programs for Data Analysts and Data Scientists.
• Data Governance & Quality: Proven ability to establish global data standards, master data management, and unified metric definitions to ensure a "Single Source of Truth" across the organization.
• Storytelling & Communication: Exceptional ability to translate complex technical findings into persuasive, executive-level narratives that drive operational and strategic improvements.
• Pragmatic Problem Solving: A results-oriented mindset with the ability to bridge the gap between high-level data science and pragmatic, actionable business solutions.

What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in-person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers. 

What We Offer:

• Competitive Salary: Starting from 19 930-29 920 PLN (gross) per month, depending on experience. Salary is just one part of the conversation – if you’re excited about the role but the range feels slightly off, don’t hesitate to apply. We’re open to discussing based on your experience and potential.
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
• Annual Development Budget: €1,000 to invest in your personal and professional growth.
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

• 7+ years of hands-on Android development experience, with a track record of shipping and maintaining production applications at scale
• Experience building large, complex mobile applications with polished, performant UIs - ideally for global consumer audiences
• Strong proficiency in Java, with solid object-oriented design principles and a keen eye for clean, maintainable code
• Deep knowledge of the Android ecosystem - including platform fragmentation, UI design patterns, and delivering consistent experiences across a wide range of screen sizes and devices
• Solid familiarity with Google technologies, Play Store submission processes, and Google's development guidelines
• A good grasp of the full mobile product lifecycle, with practical experience working within Agile teams

Nice to have:

• Knowledge of Kotlin programming language, Clean Architecture and reactive programming
• An eye for UX and interaction design - you care about how things feel, not just how they work
• Hands-on experience with mobile CI/CD tooling, including build, test and release automation
• Experience integrating with analytics and BI systems, including A/B testing frameworks
• Experience with alternative Android markets
• Experience optimising data usage over mobile networks and building offline-first applications

• Developing features using modern frameworks, libraries and in-house components - contributing to a shared codebase built to last
• Delivering polished, intuitive user experiences that meet a high bar for design and usability
• Maintaining and improving a continuous delivery pipeline, ensuring fast, reliable and safe releases to production

#LI-Hybrid #LI-AJ1

What You’ll Be Doing:

• Planning, executing, and scaling web user acquisition campaigns across Paid Social channels, with a focus on high-intent, converting traffic
• Driving incremental growth through performance-focused campaign strategy and rapid experimentation
• Collaborating with product, analytics, and creative teams to create effective landing pages and campaign assets
• Generating insights from performance data and proactively identifying areas of opportunity
• Staying up to date with industry trends, platform updates, and evolving privacy regulations

Must have:

• 2+ years of performance marketing experience in user acquisition, preferably in high-growth environments
• Expert-level experience managing campaigns in Social channels (Facebook Ads, TikTok Ads, Snapchat) 
• Proven track record of optimizing campaigns for performance metrics such as ROAS, CPA, and LTV
• Strong analytical skills, including advanced Excel or Google Sheets capabilities
• Proficiency using tools like Looker Studio, Funnel.io, or similar BI platforms to analyze and present performance data
• Comfortable using AI tools (e.g., ChatGPT, Claude, Google AI Studio) to boost campaign efficiency and ideation
• Strong communication and project management skills, with the ability to work cross-functionally
• Upper-intermediate or advanced proficiency in English
• Market research and competitors analysis

Nice to have:

• Solid understanding of web attribution models and tools (e.g., last-click vs. data-driven attribution, first-party tracking)
• Experience with A/B testing frameworks and conversion rate optimization (CRO) for web
• Experience in Health Tech, FinTech, or other regulated industries
• Familiarity with server-side tracking, privacy-compliant measurement setups (e.g., Consent Mode, enhanced conversions)
• Experience with automation tools for testing and campaign management 

Salary range from 3800 EUR 

#LI-DL1

What You’ll Be Doing:

• Planning, executing, and scaling web user acquisition campaigns across Paid Social channels, with a focus on high-intent, converting traffic
• Driving incremental growth through performance-focused campaign strategy and rapid experimentation
• Collaborating with product, analytics, and creative teams to create effective landing pages and campaign assets
• Generating insights from performance data and proactively identifying areas of opportunity
• Staying up to date with industry trends, platform updates, and evolving privacy regulations

Must have:

• 2+ years of performance marketing experience in user acquisition, preferably in high-growth environments
• Expert-level experience managing campaigns in Social channels (Facebook Ads, TikTok Ads, Snapchat) 
• Proven track record of optimizing campaigns for performance metrics such as ROAS, CPA, and LTV
• Strong analytical skills, including advanced Excel or Google Sheets capabilities
• Proficiency using tools like Looker Studio, Funnel.io, or similar BI platforms to analyze and present performance data
• Comfortable using AI tools (e.g., ChatGPT, Claude, Google AI Studio) to boost campaign efficiency and ideation
• Strong communication and project management skills, with the ability to work cross-functionally
• Upper-intermediate or advanced proficiency in English
• Market research and competitors analysis

Nice to have:

• Solid understanding of web attribution models and tools (e.g., last-click vs. data-driven attribution, first-party tracking)
• Experience with A/B testing frameworks and conversion rate optimization (CRO) for web
• Experience in Health Tech, FinTech, or other regulated industries
• Familiarity with server-side tracking, privacy-compliant measurement setups (e.g., Consent Mode, enhanced conversions)
• Experience with automation tools for testing and campaign management 

Salary range from 3800 EUR 

#LI-DL1

We are looking for an analytical Operations Manager to lead the supply side of our business in Lithuania, specifically overseeing Driver Growth, Driver Engagement, Fleets, and Vehicles. In a mature market, success depends on maintaining a reliable base of independent partner drivers and fleet partners. This role requires a disciplined approach to analytical forecasting, operational process management, and the financial oversight of large-scale supply programs.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4800€ to 6200€ and will depend on your skills, knowledge, and experience.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure the health of our marketplace by identifying supply trends and market risks. This position is built on three pillars: rigorous program management, efficient operational workflows, and professional partnership management. You will lead a local team and work closely with Regional, Central Operations, Legal, and Public Policy teams to navigate regulatory shifts and implement strategies that protect and grow our supply base.

• Forecasting & Analysis: Lead supply forecasting and review market trends daily to identify performance risks and suggest proactive growth and retention strategies.
• Budget Management: Own the planning and financial execution of supply initiatives, ensuring efficient ROI and disciplined budget allocation.
• Process & Compliance: Oversee core operational workflows—including partner registration, onboarding, and compliance—ensuring they are scalable and adhere to local and EU regulations.
• Partner Value Proposition: Develop and execute local programs that create tangible value for independent partner drivers to increase platform engagement and frequency.
• Fleet Partnership Management: Build and maintain professional relationships with fleet partners. Act as a point of contact to ensure their operational success and long-term loyalty to the Bolt platform.
• Supply Growth: Drive the strategy for attracting and activating new individual partner drivers and fleet partners.
• Regulatory Implementation: Translate legal and policy shifts into operational adjustments, ensuring the business remains ahead of compliance requirements.
• Team Leadership: Lead and develop a high-performing operations team, ensuring multiple workstreams are delivered on time and to a high standard.

• You have 5+ years of experience in Operations, Consulting, Finance, Analytics, or a related analytical role. A background in Finance is a big plus given the scale of budget management required.
• You have at least 2 years of experience leading a team, coordinating complex, interconnected domains.
• You have expert-level proficiency in Excel/Google Sheets. You are comfortable building forecasting models to justify significant financial decisions.
• You have a proven track record in managing complex projects and process-heavy environments with a detail-oriented approach to maintaining operational quality.
• You are a professional communicator able to build trust with external fleet partners and present financial data clearly to senior management.
• You possess a strong sense of ownership and an entrepreneurial attitude, moving with urgency to solve problems without waiting for direction.
• You hold a Bachelor's degree or higher in Business, Finance, Economics, Engineering, or a related analytical field.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

CRM & RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team.

In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. At CTC, your expertise is essential, encompassing both our proprietary forecasting frameworks and the core principles of retention marketing.

Your influence extends well beyond managing email channels—you serve as a strategic partner to clients across all facets of retention. You articulate the logic behind our recommendations clearly and convincingly, linking forecasting outputs to the email, SMS, direct mail, and additional lifecycle touchpoints we deploy. Your communication strengthens trust, aligns stakeholders, and elevates the overall client relationship.

You also champion CTC’s retention philosophy and the systems that operationalize it.
As a CRM & Retention Strategist, you bring rigor and intentionality to every initiative, ensuring each program meets the highest execution standards and remains tightly aligned with client goals.

You excel at tackling complex problems, take full ownership of results, and are dedicated to building, refining, and scaling impactful retention programs. We embody the mindset “Everyday in Every Play, Count on Me”—holding ourselves accountable, aiming for excellence, and consistently delivering meaningful outcomes.

.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

•  

  First 30 days – $2K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the following 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first three client accounts independently

  Days 61–90 – 4-6k base salary + monthly bonus

  • Continue growing and managing your client portfolio

  • 15% revenue share on additional revenue above target

  • Opportunity to earn up to six figures within 12 months and continue scaling from there

  • Negotiate your term contract annually

  Final compensation will depend on the number of clients managed and the quality of work delivered.

   

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

We are looking for an analytical and high-ownership Operations Manager to lead four of our most important domains in Lithuania: Planning & Analysis, Marketplace, Riders, and Trust & Safety. This is a high-impact role at the intersection of strategy and operations, directly supporting how Bolt operates in a key European market.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4800€ to 6200€ and will depend on your skills, knowledge, and experience.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the operational strategy across four interconnected pillars. Your focus will be on monitoring city performance, executing rider strategy, and ensuring compliance and safety standards across the platform. You will report to the General Manager and work cross-functionally with Growth Analytics, Central Operations, Legal, and Product teams.

• Performance Tracking & Planning: Monitor and track the business performance of cities within your region. Identify performance risks early and suggest corrective actions based on data.
• Marketplace Optimization: Develop analytical models to optimize marketplace health. Suggest and implement price changes, budget allocations, and competition defense mechanisms to maintain market position.
• Rider Growth: Lead the Rider domain with the primary objective of growing rider activity. Develop local programs to unlock new rider segments and expand Bolt's use cases beyond standard ride-hailing.
• Competition & Trends: Monitor market trends, competitor offerings, and partner earnings to ensure Bolt maintains a competitive advantage.
• Team Leadership: Lead and develop a high-performing operations team, ensuring multiple workstreams are delivered on time and to a high standard.
•  Regulatory Implementation: Work with Legal and Public Policy teams to translate local and EU regulations into scalable operational processes.
•  Advocacy: Navigate local policies and transportation sector trends to ensure internal processes remain compliant and ahead of requirements.

• You have 5+ years of experience in Operations, Consulting, Finance, Analytics, or a related analytical role. Experience working within tech, mobility, or a highly regulated industry is an advantage.
• You have experience managing or leading a team for at least 2 years (a big plus).
• You have an entrepreneurial mindset – you spot opportunities, take ownership, and move with urgency without waiting to be asked.
• You are highly data-driven with excellent numerical skills. You are comfortable developing analytical and decision frameworks in Excel/Google Sheets to support your strategies and suggestions.
•  You have a strong sense of ownership and a hands-on approach. You are a problem-solver who can navigate obstacles independently and stay focused on results.
• You are an excellent communicator in both Lithuanian and English, able to present confidently to senior internal and external audiences.
•  You hold a Bachelor's degree or higher in Economics, Business, Finance, Engineering, or a related analytical field.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

Bolt Food is seeking a Strategy & Operations Manager to lead and drive operational improvements across Lithuania. In this role, you will partner closely with the General Manager to enhance operational efficiency, provide strategic insights through advanced data analysis, develop and maintain robust financial models, and support high-impact decision-making. You will also oversee key projects from conception to execution, ensuring alignment with business objectives and measurable outcomes

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Bolt Food is seeking a Strategy & Operations Manager to drive operational excellence and strategic initiatives in Lithuania.

In this role, you will partner closely with Operations Specialists, Operations Managers, the General Manager, and HQ teams to analyze and optimize business performance, develop and maintain financial models, and provide actionable insights to support key operational and strategic decisions. You will play a central role in identifying opportunities for growth, improving processes, and tracking metrics that drive measurable impact across the business.

This is a full-time, permanent position. The monthly gross salary for this role ranges from €4,500 – €6,800, depending on your experience, skills, and expertise.

• Operational improvement: Scale and optimize country operations by reviewing existing workflows and defining new, data-backed processes. Oversee merchant operations, onboarding, and content quality. Tackle key challenges such as pricing optimization, fraud reduction, refund management, and timely delivery by leveraging data and automation tools to achieve cost savings and order growth.
  
  
•  Financial Analysis & Modeling: Providing advanced financial analysis and modeling across all parts of the balance sheet, including assets, liabilities, equity, revenue, and expenses. Developing and implementing financial models to simulate the impact of different strategies on the company’s financial performance. Automating and standardizing processes to decrease operational costs and improve efficiency.
  
  
• Strategic Planning & Decision-Making: Supporting the General Manager by providing data-driven insights and financial models to guide complex financial decisions. Identifying and recommending strategies to optimize financial performance, focusing on a balanced approach that considers both growth and cost management.
  
  
• Owning and Delivering Key Operational Metrics: Ensuring the achievement of country targets through operational excellence and overall performance. Proactively reporting progress and KPIs in a timely manner.
  
  
• Managing stakeholder relations: Coordinating with other departments and third-party providers to enhance operational efficiency. Fostering a strong collaboration within local teams, the central team and external partners, to ensure seamless project delivery and achievement of KPIs.
  
  
• Project Management: Identifying and resolving the most challenging issues for country operations by working closely with other teams. Managing local projects to ensure alignment with the General Management's strategy.

• Bachelor’s degree in Business Administration, Project Management, Operations Management, or a closely related field.

• Over 7 years of proven experience in operations, consultancy, business development, or analytics, with at least 3 years leading and managing high-performing teams.

• Exceptional analytical thinker with a passion for solving complex problems and deriving insights from large datasets; advanced data analysis skills are essential.

• Demonstrates ownership and initiative, proactively identifying opportunities and implementing effective solutions to business challenges.

• Thrives in a matrix environment, driving cross-functional collaboration with outstanding organizational, planning, and project management capabilities.

• Superior written and verbal communication skills in English, capable of conveying complex ideas clearly and effectively.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements. 

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.