About the Team:

We’re looking for a Staff Software Engineer I/II to join our Data Ingestion Team, which builds and operates the critical infrastructure that serves as the “front door” of StackAdapt’s event flow. In this role, you’ll own technical direction for critical parts of our ingestion platform, lead large-scale initiatives, and shape how data flows across the company.

The Data Ingestion team tackles complex distributed systems challenges at massive scale, with a focus on scalability, performance, and reliability. Our systems process over 10 billion events per day, powering core functions across bidding, reporting, billing, analytics, and machine learning. You will work on challenging technical problems and partner with teams across the company to drive key initiatives.

We design + build low-latency, highly reliable distributed systems for impressions, clicks, conversions, and third-party signals, ensuring data is accurate and available to downstream teams in real time. This is a high-impact area at the core of StackAdapt’s platform, the systems you own will directly shape data quality, system reliability, and the speed at which teams across the company can build and innovate. Our work sits at the cutting edge of large-scale distributed systems, leveraging modern technologies and architectures to solve complex real-time data challenges. The core stack includes Golang, Kafka, TiDB, Aerospike, Vitess, Kubernetes, and more.

If you enjoy solving complex distributed systems problems at scale and driving technical impact across teams, this role would be a great fit for you.

StackAdapt is a Remote First company. We are open to candidates located anywhere in Canada or the United States for this position.

What You’ll Be Doing:

• Own and lead large technical initiatives end-to-end, from design through production and monitoring
• Provide technical leadership and mentorship to engineers across the team
• Design, build, and operate highly scalable, distributed ingestion services for real-time and near-real-time scenarios
• Contribute hands-on as needed while enabling the team to execute effectively
• Build and maintain event ingestion pipelines using streaming technologies like Kafka
• Work with high-volume storage systems and databases to persist and serve data efficiently
• Partner with Data, ML, Product, and Platform teams to support evolving requirements
• Improve code quality, testing practices, system reliability, and observability
• Participate in design reviews, code reviews, and architectural discussions
• Balance and prioritize projects to maximize impact and align with company objectives

What You’ll Bring to the Table:

• Extensive experience building distributed systems and high-throughput backend services
• Proven ability to lead technical direction and drive large, cross-team initiatives
• Strong problem-solving and communication skills, with comfort working in ambiguous, complex domains
• Collaborative mindset with the ability to influence across teams
• Ability to think strategically, lead technically, and drive high-impact, scalable solutions
• Hands-on experience with streaming systems (Kafka or similar)
• Strong understanding of distributed systems trade-offs (consistency, availability, partition tolerance, scalability)
• Maintains an AI-forward approach to software engineering - leveraging AI to boost productivity, collaboration, and business automation
• Bonus: Familiarity with AdTech, event-driven architectures, or analytics systems

#LI-TM8

Your role
As an analytics engineer, you’ll be an integral part of our data analysis and QA team, providing essential data support for our cutting-edge Agentic AI initiatives, specifically with ASR and NLP teams. A key focus will be on leveraging data analysis to identify and drive optimization of the conversational flows and underlying data infrastructure for agentic voice and chat solutions. You will actively seek opportunities to improve the team’s productivity and workflow through automation and process optimization, including implementing automated QA for our agentic systems.

This position reports to the manager of the Data Analysis and QA team and has the opportunity to be based in our Vancouver, Canada Office.

What you’ll do 

• You will work closely with other Agentic AI teams to test and evaluate our Agentic voice and chat solutions.
• You will design and implement data logging and monitoring strategies to capture key analytical insights.
• You will utilize data analysis to identify areas for optimization in the voice bot's conversational flows and data pipeline.
• You will build and maintain data pipelines on Vertex AI pipelines. 
• You will work closely with the AI Platform team to build tooling for data science projects. 
• You will implement automation and processes to improve our workflow. 
• You will create and maintain dashboards (Tableau) and data pipelines (Dataform) that help drive product and business decisions.
• You will contribute to our continuous efforts to enforce data privacy and compliance. 
• You will collaborate with cross-functional teams, including AI, engineering, and product teams.

Skills you’ll bring 

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or related fields.
• 1 - 3 years of working experience with software engineering or data engineering projects. 
• 1 - 3 years of experience with Python, working with GCP, including storage, BigQuery, Compute, Kubernetes, or similar.
• 1 - 3 years of experience with SQL, able to optimize complex SQL queries and build data pipelines. 
• Experience with BI tools such as Tableau. 
• Experience analyzing the performance of conversational AI systems (e.g., voice bots, chatbots) and collaborating with cross-functional teams (AI, Product) on data-driven improvements.
• Experience working with popular LLM frameworks.
• Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.

Who We Are

About Ascend

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. 

For more information, visit www.ascendtogether.com.

About ODC

Opsahl Dawson (ODC) is a super-regional CPA firm with four office locations throughout the Pacific Northwest (PNW). We specialize in serving the audit, internal audit and compliance needs of financial institutions in the Western United States. We are a full service firm, and also provide elite Accounting, Tax Preparation, and Bookkeeping to closely held businesses and high-net worth individuals. Our firm has 175+ people across the United States working in hybrid, remote, and fully on-site arrangements. With 35+ years of proven service, we’re the go-to CPA firm for depository and non-depository financial companies. You’ll be joining a fun team and a renowned firm that was recognized as one of 2025’s Top 10 Fastest Growing Accounting Firms by Accounting Today.

In January 2023, ODC made the strategic decision to join Ascend! With Ascend’s partnership and shared resources, ODC is well positioned for strong innovation and growth in the years to come.

Key Responsibilities

• Serve as a subject matter expert for financial institution regulatory compliance regulations with an understanding of compliance operations.
• Build new and existing client relationships and participate in networking and business development activities.
• Manage multiple projects simultaneously.
• Oversee the work of others on projects assigned and provide training.
• Work closely with team members to follow-up on client requests and inquiries.
• Assist in the preparation of Statements of Work for client projectsand monitor time allocated to projects to ensure projects stay on time and within budget.
• Plan, perform, and execute compliance reviews and audit engagements.
  • Identify business process risks and develop testing methodologies to evaluate the adequacy of controls.
  • Execute test of controls and audit procedures defined in audit programs.
  • Research technical issues that arise during fieldwork.
  • Document observations and recommendations regarding violations of laws and regulations, or best practices.
  • Draft reports for review, presentation, and discussion with clients.

Required Qualifications

• Research proficiency driven by the principle of life-long learning.
• Analytical, detail oriented - ability to multi-task without sacrificing people skills.
• Excellent interpersonal, oral, and written communication skills, exhibiting empathy for others with positive conflict resolution skills.
• Good at meeting deadlines and solving problems.
• Ability to travel to client locations, which may include occasional overnight stays (limited with advance notice).
• Ability to manage work-life balance while maintaining accountability and service.

Education and Experience

• Bachelor’s degree with a major in accounting, finance, or related field preferred.
• 5-10 years combination of audit and/or compliance experience within the financial industry.

Certificates, Licenses and Registrations

• Possess and maintain one or more relevant certifications pertaining to audit, risk management and compliance (such as CIA, CCUIA, CRCM, or CFE).

Preferred Qualifications

• Knowledge of IIA guidelines and audit methodologies and techniques.
• Knowledge of financial institution industry regulations, systems, operations, and internal controls

Who We Look For

A perceptive team-player who excels in a progressive & collaborative environment, blending sharp analytical skills with exceptional communication. A detail-oriented leader who embodies critical thinking & high standards. A proactive professional, committed to delivering outstanding service while embracing and driving curiosity & innovation. Individuals who seek to embrace the unique quality of life offered only in the PNW.

Why ODC?

• A people-first culture that values work-life balance, teamwork, and building long-term careers.
• Exposure to specialized industries that accelerate technical growth.
• Leadership opportunities within a rapidly expanding assurance practice.
• Competitive compensation, hybrid flexibility, and robust professional development support.
• A firm that is entrepreneurial, innovative, and committed to elevating the CPA profession.

Location

The firm offers remote work flexibility, allowing team members to work remotely while remaining highly connected to colleagues and clients through virtual collaboration tools.

Limited travel is required for client onsite engagements, relationship-building activities, and key firm meetings. This approach supports strong work‑life balance while maintaining the high‑touch service model clients value.

What We Offer

Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth:

• Unlimited PTO
• Medical, Dental, Vision, & Voluntary Insurance Options
• 401(k) Matching
• Annual Performance Bonus
• 12 Paid Holidays
• Flexible Scheduling Options
• Innovative Workplan System
• $500 annual Vacation Incentive
• Commitment to Professional Development
• Equity Program Eligibility at Sr. Manager Level + top performing Managers

How to Apply

Submit your information in the application section directly below! This will include:

• Basic contact information
• Resume/CV and optional cover letter upload
• Work eligibility and compensation
• Voluntary demographic & self-ID questions

The annual base salary range for this role is $80,000-$105,000. This range includes the anticipated low and high end of the salary range for this position. Actual compensation may vary based on various factors, including experience, education and/or skill level.

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

About Us

We’re looking for a Staff Engineer -  User Experience (Backend) to join our Patient Platform team and shape the systems that power patient-facing experiences across our health technology platform. This team owns the APIs, orchestration services, and communication infrastructure that enable secure, reliable interactions between patients and our platform (Email, SMS, notifications).

We are at a critical stage of growth, scaling our platform, modernizing legacy services, and strengthening our event-driven architecture to support increasing patient volume and communication complexity. This role will play a central part in defining how our backend systems evolve as we scale.

As a Staff Engineer -  User Experience (Backend), you will be the technical authority for the Patient Platform domain, translating architectural strategy into scalable, production-ready distributed systems in partnership with cross-functional teams. You will drive the evolution of our API-first architecture (including BFF and orchestration patterns), define and enforce API contracts, and modernize tightly coupled services into scalable, event-driven components. 

This is an opportunity for a senior technical leader who thrives in ambiguity, moves pragmatically, and enjoys balancing hands-on engineering with architectural influence.

You will strengthen reliability, observability, and fault tolerance across distributed systems, scale and harden our patient communication platform (Email, SMS, notifications), and design secure systems handling sensitive patient and identity data in regulated environments. Additionally, you will champion best practices in automated testing, CI/CD, and secure development while elevating engineering standards through mentorship, design reviews, and technical leadership.

This is a fully remote role, open to candidates based in Ontario, with flexibility to collaborate across Pacific and Eastern time zones.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! 

What You’ll Do

• Lead design and modernization of our patient-facing backend services
• Drive API design best practices, including BFF and orchestration patterns
• Define and enforce API contracts and cross-service communication standards
• Design and implement event-driven workflows using AWS EventBridge and async messaging
• Improve reliability and fault tolerance of communication pipelines (email, SMS, notifications)
• Ensure secure authentication and authorization is consistently implemented across APIs
• Untangle tech debt and make high-leverage decisions that improve engineering velocity
• Design secure, scalable systems that handle sensitive patient and identity data
• Mentor engineers across the team and elevate system design standards
• Collaborate cross-functionally with Product, Architecture, Security, QA, Clinical, and Frontend teams
• Communicate complex technical concepts clearly to cross-functional stakeholders and leadership, influencing architectural direction and product decisions
• Advocate for improvements in developer experience, testing practices, and system observability

What You’ll Bring

• 10+ years of backend engineering experience, including platform or high-scale distributed systems
• Strong experience in Python (FastAPI, Flask) or similar modern backend frameworks
• Deep expertise designing event-driven architectures in AWS (EventBridge, SQS/SNS, Lambda, ECS)
• Experience building and operating async task processing systems (e.g., Celery or similar)
• Proven ability to define and govern REST and/or GraphQL APIs at scale
• Strong understanding of service boundaries, microservices, and async service-to-service communication
• Experience designing highly observable systems (metrics, tracing, alerting — e.g., Datadog or similar)
• Experience implementing secure authentication and authorization (OAuth2, JWT, service-to-service security)
• Experience working with Postgres, DynamoDB, and distributed caching systems (e.g., Redis)
• Familiarity with Infrastructure as Code (Terraform/CDK) and mature CI/CD practices
  Experience designing systems in regulated environments handling sensitive data (HIPAA, PHI/PII)
• Excellent technical communication skills and demonstrated cross-team architectural influence
• Ability to operate effectively in ambiguity and drive clarity across teams

Nice to Have

• Experience building or scaling communication platforms (email delivery systems, SMS gateways, notification orchestration)
• Familiarity with BFF patterns supporting React or modern frontend applications
• Hands-on experience with contract testing frameworks (e.g., Pact)
• Experience navigating the challenges of a startup transitioning into a scale-up
• Experience with healthcare or regulated environments (HIPAA, PHI/PII)
• Familiarity with security and privacy standards (e.g., HIPAA, ISO 27001, ISO 13485)

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The base salary for this role ranges from $180,000- $210,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

About Us

We’re looking for a Staff Engineer -  User Experience (Backend) to join our Patient Platform team and shape the systems that power patient-facing experiences across our health technology platform. This team owns the APIs, orchestration services, and communication infrastructure that enable secure, reliable interactions between patients and our platform (Email, SMS, notifications).

We are at a critical stage of growth, scaling our platform, modernizing legacy services, and strengthening our event-driven architecture to support increasing patient volume and communication complexity. This role will play a central part in defining how our backend systems evolve as we scale.

As a Staff Engineer -  User Experience (Backend), you will be the technical authority for the Patient Platform domain, translating architectural strategy into scalable, production-ready distributed systems in partnership with cross-functional teams. You will drive the evolution of our API-first architecture (including BFF and orchestration patterns), define and enforce API contracts, and modernize tightly coupled services into scalable, event-driven components. 

This is an opportunity for a senior technical leader who thrives in ambiguity, moves pragmatically, and enjoys balancing hands-on engineering with architectural influence.

You will strengthen reliability, observability, and fault tolerance across distributed systems, scale and harden our patient communication platform (Email, SMS, notifications), and design secure systems handling sensitive patient and identity data in regulated environments. Additionally, you will champion best practices in automated testing, CI/CD, and secure development while elevating engineering standards through mentorship, design reviews, and technical leadership.

We have a strong preference for candidates based in Vancouver, BC who are able to work in a hybrid capacity. However, we are open to remote candidates across Canada.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! 

What You’ll Do

• Lead design and modernization of our patient-facing backend services
• Drive API design best practices, including BFF and orchestration patterns
• Define and enforce API contracts and cross-service communication standards
• Design and implement event-driven workflows using AWS EventBridge and async messaging
• Improve reliability and fault tolerance of communication pipelines (email, SMS, notifications)
• Ensure secure authentication and authorization is consistently implemented across APIs
• Untangle tech debt and make high-leverage decisions that improve engineering velocity
• Design secure, scalable systems that handle sensitive patient and identity data
• Mentor engineers across the team and elevate system design standards
• Collaborate cross-functionally with Product, Architecture, Security, QA, Clinical, and Frontend teams
• Communicate complex technical concepts clearly to cross-functional stakeholders and leadership, influencing architectural direction and product decisions
• Advocate for improvements in developer experience, testing practices, and system observability

What You’ll Bring

• 10+ years of backend engineering experience, including platform or high-scale distributed systems
• Strong experience in Python (FastAPI, Flask) or similar modern backend frameworks
• Deep expertise designing event-driven architectures in AWS (EventBridge, SQS/SNS, Lambda, ECS)
• Experience building and operating async task processing systems (e.g., Celery or similar)
• Proven ability to define and govern REST and/or GraphQL APIs at scale
• Strong understanding of service boundaries, microservices, and async service-to-service communication
• Experience designing highly observable systems (metrics, tracing, alerting — e.g., Datadog or similar)
• Experience implementing secure authentication and authorization (OAuth2, JWT, service-to-service security)
• Experience working with Postgres, DynamoDB, and distributed caching systems (e.g., Redis)
• Familiarity with Infrastructure as Code (Terraform/CDK) and mature CI/CD practices
  Experience designing systems in regulated environments handling sensitive data (HIPAA, PHI/PII)
• Excellent technical communication skills and demonstrated cross-team architectural influence
• Ability to operate effectively in ambiguity and drive clarity across teams

Nice to Have

• Experience building or scaling communication platforms (email delivery systems, SMS gateways, notification orchestration)
• Familiarity with BFF patterns supporting React or modern frontend applications
• Hands-on experience with contract testing frameworks (e.g., Pact)
• Experience navigating the challenges of a startup transitioning into a scale-up
• Experience with healthcare or regulated environments (HIPAA, PHI/PII)
• Familiarity with security and privacy standards (e.g., HIPAA, ISO 27001, ISO 13485)

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The base salary for this role ranges from $180,000- $210,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

About the Role

At Monks, Senior Designers are the backbone of creative execution at scale. You bring equal parts craft, systems thinking, and creative ambition — translating brand vision into high-quality assets that perform across global campaigns, platforms, and moments. This is not just a production role. You'll operate confidently in the space between established brand guidelines and new creative territory, pushing boundaries while ensuring every deliverable meets the highest standard of quality.

You'll work at speed and at scale — owning asset delivery for high-velocity programs and setting the craft bar for the work that goes out the door.

Responsibilities

• Lead the design and delivery of high-volume, high-quality creative assets across global campaigns, maintaining brand consistency at every touchpoint
• Champion brand integrity across regions — ensuring visual systems, style guides, and design standards are applied with precision and intent
• Operate confidently in the "gray space" — blending established brand guidelines with fresh creative thinking to find new ways of expressing the brand
• Develop, maintain, and evolve style guides and design systems built for scale, ensuring assets are consistent, adaptable, and platform-ready
• Own quality assurance across deliverables — serving as the final reviewer before work reaches senior stakeholder or client review
• Guide and supervise a team of production designers, providing clear creative direction, feedback, and support to ensure efficient, on-brand output
• Push the boundaries of what's possible within Figma — leveraging its full capabilities to create outstanding designs and invent smarter ways of working
• Collaborate with creative directors, strategists, producers, and technologists to deliver solutions that are both creatively strong and commercially effective
• Present and articulate design decisions clearly and confidently to internal teams and stakeholders
• Stay ahead of design trends, cultural moments, and emerging tools — bringing fresh references and creative energy to every project

About You

The essentials:

• 5+ years of experience as a Designer or Art Director in an agency or fast-paced creative environment
• A strong portfolio demonstrating exceptional craft, range, and the ability to work across brand, campaign, and digital experiences at scale
• Proven experience working on global campaigns with a deep understanding of design consistency, brand systems, and regional adaptation
• Expert-level proficiency in Figma — including design systems, component libraries, and collaborative workflows
• Strong command of Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Demonstrated experience in style guide development, asset production, and quality assurance across high-volume deliverables
• Experience leading or supervising production designers, with the ability to give clear, constructive creative direction
• A systems thinker who can design for scale without sacrificing craft or creative intent
• Comfortable with AI-powered design tools and emerging workflows that accelerate creative production
• Excellent written and verbal communication in English

Nice to Have

• Experience working on large-scale retail, tech, or e-commerce enterprise accounts
• Motion design skills and experience with animation or video asset production
• Familiarity with design for performance — understanding how creative decisions impact campaign effectiveness

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.

#LI-Hybrid

#LI-SDL1

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $17.75 - $19.75 CAD/ hour in Vancouver, BC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $17.75 - $19.75 CAD/hour in Vancouver, BC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $17.75 - $19.75 CAD/hour in Vancouver, BC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

The Company: 

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a QA Engineer on the Platform & Enablement team, you'll be a key part of the team shaping how QA is done at scale across impact.com. While product squads focus on shipping their features, the Platform & Enablement team makes sure they have the frameworks, tooling, training, and reference patterns to do so with confidence — and you'll be the engineer making that happen for our US-region squads day-to-day.

You'll work closely with QA Analysts and SDETs across product teams, helping them adopt our shared frameworks, write better tests, and unblock when they hit walls. Your impact comes through their work as much as your own commits, but you'll have plenty of meaty engineering of your own: extending our internal testing libraries, producing the reference patterns and worked examples teams adopt, evaluating new tooling, and shaping the standards that keep our automation maintainable and trustworthy. You'll work across our primary tech stacks (Java/Selenium and Playwright/TypeScript) and help teams adopt modern practices, including AI-assisted testing approaches.

We value engineers who write clear, idiomatic code, communicate confidently, and genuinely enjoy helping others succeed. If you're energized by building things that make other people's work easier, this role is for you.

What You'll Do:

Test Platform Development

• Framework Contribution: Extend, refine, and contribute to our internal testing frameworks alongside the central platform team — adding capabilities that the broader QA org adopts.

• Reference Patterns: Produce worked examples and reference implementations that demonstrate the conventions product teams should adopt for their own automation.

• Tooling Evaluation: Help evaluate and implement tooling for the test platform stack — running proof-of-concepts, benchmarking options, and producing clear recommendations.

• Infrastructure Operations: Help operate and improve our shared testing infrastructure services — debugging issues, supporting consuming teams, and keeping things reliable.
  

Enablement & Training

• Workshop Delivery: Deliver hands-on workshops and training sessions on automation best practices, framework usage, and new tooling — tailored for QA Analysts and SDETs at varying skill levels.

• Knowledge Management: Build and maintain a centralized knowledge base — framework guides, coding standards, onboarding materials, worked examples, and FAQs.

• Pairing & Code Review: Pair with QA Analysts and SDETs across product squads on their own automation work; provide review feedback that raises the bar without slowing teams down.

• Technical Support: Be the first line of help for QA professionals when they hit blockers — flaky tests, broken CI runs, framework adoption snags, "how do I…?" questions.

Standards & Community

• Standards Adoption & Advocacy: Adopt, advocate for, and help product squads converge on our shared QA standards and conventions.

• Pattern Advocacy: When a product team's automation drifts from shared conventions, raise it constructively in code review and help them course-correct.

• Tooling Feedback: Provide thoughtful, hands-on feedback to the central platform team on what's working and what isn't — your real-world view from working alongside product squads is invaluable.

• Guild Participation: Active member of the QA Guild — contribute to shared channels, prepare content for meetups, and encourage knowledge sharing.

What You Bring:

• Hands-On Automation Experience: Solid, multi-year hands-on experience writing well-structured, maintainable test automation in one of our primary stacks (Playwright/TypeScript or Java/Selenium), with working familiarity in the other (enough to read it, contribute small changes, and reason about trade-offs).

• Test Design Thinking: Strong understanding of test design principles — comprehensive coverage, meaningful assertions, negative testing, and tests that verify actual application behavior.

• Code Quality Discipline: The discipline to write and review clean, production-quality code that others can learn from and build upon.

• Code Review Instinct: A track record of reviewing other engineers' test code — spotting problems quickly, communicating fixes constructively, and raising the bar on a team's collective work.

• Communication & Pedagogy: Clear technical communication — you can write documentation that onboards others, explain technical decisions in plain language, and deliver training that lands across skill levels. You enjoy explaining things.

• Enablement Mindset: A genuine interest in helping others improve — you enjoy pairing, reviewing work constructively, and building materials that make the next person's job easier.

• Tooling Judgement: A thoughtful, opinionated relationship with your tools — you can articulate why a stack or approach is the right fit (or isn't) for a given problem, grounded in real experience.

• CI/CD Familiarity: Comfort with CI/CD integration and the infrastructure that supports automated testing at scale — enough to debug a broken pipeline alongside a product-team QA.

• AI Awareness: Familiarity with AI-assisted development tools and a willingness to explore how AI can improve testing workflows for the teams you support.

• Containerization: Experience with Docker and containerized test environments for consistent, reproducible test execution across local and CI environments.

Nice to have:

• Cross-Stack Depth: Strong working depth in both Playwright/TypeScript and Java/Selenium (rather than one primary + one familiar).

• Framework Authoring: Experience designing test frameworks from scratch (not just consuming and extending them) — packaging libraries for internal distribution, defining shared conventions, etc.

• Training Experience: Prior experience creating or contributing to training programs, workshops, or internal knowledge bases.

• Test Management Tools: Familiarity with test management tools and their integration into QA workflows.

• AI in Testing: Experience applying AI tools to enhance automation development, test creation, or defect analysis.

• Cross-Timezone Collaboration: Prior experience working as part of a globally-distributed team across multiple timezones.

Salary: $100,000.00 - $120,000.00 CAD per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage

• Insurance coverage (life, short-term disability, long-term disability, and more)

• Health Care Spending Account

• Two different Employee Assistance Programs

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

Note: Benefits may vary by location and are subject to local regulations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your role
We are seeking a talented, experienced Full-Stack Engineer who is passionate about building high-quality, scalable web applications with modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team with your engineering experience, including mentoring junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including close collaboration with Product Managers to advocate for technical initiatives for the team.

What you’ll do 

• Develop and maintain Dialpad's web & desktop applications using modern technologies.
• Collaborate with the data science team to build a world-class Agentic AI framework.
• Be able to use AI tools like Claude, Gemini, etc., to build world-class features quickly.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Take on on-call activities to support and resolve issues from QA and customers.
• Be responsible for deploying new releases on a weekly release cadence.
• Collaborate with cross-functional teams (e.g., DevOps, QA, Product, UX) to build and use common components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.
• Communicate technical concepts effectively to both technical and non-technical stakeholders.

Skills you’ll bring

• 6-10 years of experience in full-stack software engineering.
• Strong experience in writing high-performance, reusable, and reliable Python code.
• Strong experience with RESTful APIs.
• Strong experience in modern cloud platforms like GCP or other cloud infrastructures.
• Strong experience in documentation for architectural designs, technical decisions, and best practices.
• Experience with modern frontend frameworks such as Vue/React, as well as HTML, CSS, JavaScript, and TypeScript.
• Experience with databases, SQL/NoSQL.
• Experience in mentoring junior engineers and helping them grow their skills.
• Experience with Agile development methodologies.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

Your role
At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed.

We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.

This position reports to a Quality Engineering Manager in the USA.

What you’ll do

• Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
• Maintain performant and reliable CI/CD pipelines.
• Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
• Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
• Develop and execute system performance testing against a variety of systems.
• Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
• Develop and execute a comprehensive test strategy.
• Perform functional, regression, and performance testing using automation tools.
• Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
• Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

• 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
• Strong programming experience in any top language, such as Python or Java.
• Experience with AI code generation, subagents, and modern code generation workflows.
• Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
• Highly organized with excellent written and verbal communication skills.
• Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
• Direct experience applying testing methodologies, including regression, integration, and performance testing
• Extensive knowledge of cloud technologies, including the testing of REST services.
• Strong people skills, as you'll work with other teams in different geographies.
• The "Plus" Factor includes: Experience with mobile programming languages Kotlin or Swift. Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.

Your role
At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed.

We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.

This position reports to a Quality Engineering Manager in the USA.

What you’ll do

• Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
• Maintain performant and reliable CI/CD pipelines.
• Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
• Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
• Develop and execute system performance testing against a variety of systems.
• Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
• Develop and execute a comprehensive test strategy.
• Perform functional, regression, and performance testing using automation tools.
• Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
• Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

• 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
• Strong programming experience in any top language, such as Python or Java.
• Experience with AI code generation, subagents, and modern code generation workflows.
• Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
• Highly organized with excellent written and verbal communication skills.
• Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
• Direct experience applying testing methodologies, including regression, integration, and performance testing
• Extensive knowledge of cloud technologies, including the testing of REST services.
• Strong people skills, as you'll work with other teams in different geographies.
• The "Plus" Factor includes: Experience with mobile programming languages Kotlin or Swift. Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

Software Engineer, Senior

Shift4 is expanding globally and we are looking for a key software developer to join our innovative Software Engineering team! This opportunity involves designing, developing and deploying Shift4’s Commerce Engine payment solution that delivers a modern and integrated payment processing experience at Retail, Restaurant, and Hotel merchants.

The focal point of the solution consists of well-designed and highly functional business apps deployed on custom payment hardware. We have an ambitious product roadmap for this platform and are looking to expand the team with the best and brightest to ensure we continue to drive the industry with our innovative solutions and change the basis of competition.

This role is onsite and can be based at either of the following Shift4 locations:  Las Vegas, NV, U.S.A. or Vancouver, BC, Canada

Relocation assistance may be available. 

Responsibilities

• Translate high-level requirements to actionable tasks and deliverables.
• Contribute to architecture and design in a multiplatform ecosystem.
•  Design and build distributed software services for transaction processing.
•  Produce high quality software that is unit tested, code reviewed, and continuously integrated.
•  Collaborate with the Quality assurance team in test planning and test coverage.
•  Collaborate with DevOps and CI/CD in operational visibility, triaging incidents, and deployment planning.
• A disciplined approach to development, code review, testing, documentation and code structure in a team environment.
• Actively participate in growing and coaching fellow team members.
• Understand future business goals from Product Owners and make sure architecture and system design can support those goals.
• Build proof-of-concepts to validate architectural and design choices and evangelize those technical choices to other teams.
• Able to understand, diagnose and then solve deep technical and performance issues across the product.
• Provide development support to resolve any issues with technical systems and applications.

Qualifications

• 5+ years of Software Engineering experience in Coding, Designing and Developing software.
• Proficient in C and exposure to Object Oriented languages like C++, Java, Python or Kotlin.
• Adept in gathering and interpreting requirements, translating requirements into system definitions and solutions and creating detailed documentation.
• Ability to write modular, maintainable code with unit tests ensuring complete code coverage and adhering to coding standards.
• Troubleshoot and resolve complex issues in embedded systems to debug and optimize system performance.
• Experience with Code repository management, code merge and quality checks, continuous integration and automated deployment and management using tools like Jenkins, Git.
• Experience working in an agile environment and familiarity with Jira, Confluence etc.
• Excellent communication skills and a quick problem solver.
• Bachelor's degree in Computer Science, Software Engineering or equivalent. Experience in lieu of a degree may be considered. 

Preferred Skills:

• Previous experience in the cards and payments industry is positive but not mandatory.
• Expertise around Point of Sale, Payment SDKs, and POS hardware experience is a big plus.

#LI-BN1

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

DESIGN

What We Do

Put your design skills to work at a cutting-edge company that challenges the norm. From character and level design to competitive gameplay and system design, help shape the future of interactive entertainment at Epic.

What You'll Do

Epic Games’ Fortnite team is looking for a Design Director to lead the vision for the Battle Pass, Fortnite Crew, and other pass products (e.g., Music Pass and other themed passes). You will be responsible for establishing the vision and directly owning the outcome of Passes across Fortnite. You will collaborate with peers in Game Design, UXUI, Production, Art, and QA to ensure overall product success. This role emphasizes working with leaders outside of the core Pass Team, including Art, Seasonal Design (Quest, Gameplay), UXUI, Product Management, Data Science, and Marketing, and aligning with Executive Stakeholders.

In this role, you will

• Be directly responsible for the Pass product design and success. Frame vision and goals for the larger team with an outcomes-driven approach
• Guide design efforts for Passes to create a holistic player experience, including unlock systems, progression systems, rewards, and monetization structures, co-leading feature development with UXUI and Product partners
• Work with both 1st party and 3rd party experiences, such as Unreal Editor for Fortnite (UEFN), to ensure progression integrity regardless of where players choose to play
• Monitor and maintain healthy play in Fortnite, including providing direction and mentoring the XP system team. Establish guardrails and a strategy for the XP system
• Attend playtests and play the live game to provide feedback, and identify practical solutions to problems and opportunities to incorporate into your team’s work

What we're looking for

• 7+ years of experience across game design as a senior leader overseeing pass-type engagement systems; subscription experience is a plus
• Highly analytical – eager and comfortable monitoring data streams and working with Data Scientists, Analysts, and Product Managers to align on product goals
• Strong stakeholder management across the teams that make Battle Pass possible (Art & Cosmetics, Progression, Marketing, Product Management, Gameplay Design, Quest)
• Deep experience with PC / Console, Mobile, F2P, and Live Service Progression & Monetization Systems
• An innovator in the space that tracks industry trends and defines new ones, thinking abstractly in spaces without precedent to define the future of pass design. Every Pass is a new opportunity to try something new and expand impact
• Demonstrated talent for empathizing with players and a deep understanding of player motivations, forms of play, and the effects of goal setting on play
• Interest in progression products in Fortnite, Battle Royale, or other multiplayer games, with an understanding of what makes them effective

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

You are a strong senior full-stack software engineer with a proven track record of shipping and operating production systems at scale. You bring strong technical judgment, a high bar for quality, and the ability to lead complex initiatives end to end. You are comfortable working across frontend and backend systems, influencing architecture, and guiding teams through ambiguity.

At Rival, AI is central to how we build and how our product evolves. In this role, you are expected to lead AI-enabled feature development, own AI-focused epics, and elevate the team’s capabilities in modern AI-assisted development and AI product delivery. You understand how modern web applications are designed, built, and deployed in cloud environments. You are comfortable operating within AWS-based systems and take ownership of the reliability, scalability, and maintainability of the software you deliver.

As a Senior Software Engineer at Rival, you will lead the design, development, and delivery of high-impact features across our product platform, with a strong emphasis on AI-enabled capabilities. You will own outcomes end to end, mentor engineers, strengthen engineering standards, and collaborate closely with Product, UX, QA, and stakeholders to deliver well-scoped, reliable, and scalable solutions.

Who are we? 

When you join Rival Group, you’re not just accelerating your career—you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What you’ll do:

• Lead the design, development, testing, and release of production features across the Rival product suite
• Own feature epics from discovery and architecture through implementation,
  rollout, and iteration
• Build across frontend and backend systems in a modern JavaScript and TypeScript stack
• Partner with Product and Design to shape requirements, clarify trade-offs, and drive execution plans for complex initiatives
• Set and uphold a high bar for code quality, performance, security, reliability, and user experience
• Improve test coverage, CI reliability, tooling, and overall developer experience
• Drive technical design reviews and produce clear written design documentation
• Identify risks and dependencies early and communicate mitigation strategies
• Debug and resolve issues across the full stack, including cloud environments and production systems
• Influence architectural decisions and long-term technical direction
• Raise the bar through thoughtful code reviews, mentorship, and coaching
• Contribute to hiring, onboarding, and overall team development

AI and Modern Development Practices

Rival encourages engineers to thoughtfully leverage AI-assisted development tools to improve productivity and quality.

• Apply strong judgment to AI behavior, correctness, privacy, security, and reliability risks
• Design evaluation strategies for AI features using test suites, human review, metrics, and monitoring
• Establish best practices for AI integration, including guardrails, validation,
  observability, and maintainability
• Use AI-assisted development tools to improve engineering speed and quality
• Collaborate cross-functionally on AI requirements such as telemetry, user feedback loops, and model performance tracking

What You'll Have:  

• 7+ years of professional experience building and operating production software systems
• Strong full-stack expertise across frontend and backend development
• Demonstrated experience leading complex technical initiatives or epics end to end
• Strong software engineering fundamentals including architecture, testing strategy, performance, and reliability
• Experience building or integrating AI-enabled product features such as LLM workflows, retrieval systems, agent-style architectures, or automated decision support
• Ability to evaluate and improve AI feature quality using structured testing, monitoring, and feedback mechanisms
• Strong collaboration and communication skills across technical and non-technical stakeholders
• Experience working in cloud-based environments, preferably AWS
• Familiarity with serverless and or microservices architectures from an application perspective
• Ability to reason about and debug issues across the full stack

Technology Stack & Tools

• Languages & Runtime: JavaScript, TypeScript, Node.js
• Frontend: React, Redux, Next.js, Styled Components
• Backend & APIs: Express, GraphQL
• Data & Storage: PostgreSQL, Redis or Valkey, MongoDB
• Messaging & Search: Kafka, Elasticsearch or OpenSearch
• Cloud: AWS (application-level experience); CloudFormation, CDK, or Terraform (working knowledge, no infrastructure ownership)
• Testing: Cypress, Jest, React Testing Library, Playwright, Vitest, Cucumber
• Engineering & Collaboration Tools: Atlassian Jira and Confluence, with a solid understanding of Agile workflows, including backlog grooming, sprint planning, and Scrum ceremonies

Why us for your next career adventure?  

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap. 

• In determining salary, Rival Technologies considers many factors including the successful candidate’s skillset and experience as well as internal equity. The salary range for this position is $120,000 to $150,000, with the upper portion typically reserved for tenured employees who have developed extensive job knowledge and expertise within the company.

Our compensation package also includes:

• Home office, Internet and Cellphone stipends
• RRSP plan with employer matching
• Parental leave top up

💆‍♂️ Flexibility and time off

• Hybrid working model and home office benefits
• Comprehensive paid time off that covers vacation, sick, and personal days. 

🩺 Health and wellness

• Extended health and dental plan
• Health spending account
• Generous sick, personal, and mental health days
• $1,000 annual mental health benefits with Canada Life

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

• 91% of our people believe management practices are equal and impartial
• 86% have pride in their work and the organization
• 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

• Courage
• Results
• Energy
• Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. At Rival, we value the unique qualities and experiences that each candidate brings to the table. We believe in a personal approach to hiring and take the time to thoroughly review each resume ourselves. Rest assured, we do not use AI or automated systems to review or filter resumes. Every application is carefully reviewed by our hiring team to ensure a fair and personalized evaluation process. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that individuals in underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.io

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we? 

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

• Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
• Identify and nurture opportunities for account growth and expansion.
• Translate client needs into clear project direction and actionable insights.
• Focus on program and project execution including quality assurance.
• Responsible for day-to-day project and client needs, with guidance from senior team members.
• Liaise with the sales team for a seamless client transition through onboarding.
• Act as main customer contact at the project level.
• Encourage product adoption and expansion.
• Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have:  

• 3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
• An undergraduate degree in a related field.
• Excellent communication skills, both written and verbal.
• A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
• Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
• Strong problem-solving skills and the ability to work through ambiguity.
• Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
• A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
• Ability to remain composed and solution-focused during times of stress.
• A flexible style of communication that allows you to adapt depending on audience.
• A keen eye for detail and experience with project management.
• The ability to translate complex concepts into easy-to-follow written and verbal content.
• Market Research experience is preferred.

Why us for your next career adventure?  

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap. 

• Pay range for this role: $80,000 to $95,000 CAD depending on experience

Our compensation package also includes:

• Stock options
• RRSP plan with employer matching
• Parental leave top-up

💆‍♂️ Flexibility and time off

• Hybrid working model and home office benefits
• 3 weeks of vacation to start.
• Toronto or Vancouver based

🩺 Health and wellness

• Health and dental plan
• Generous sick, personal, and mental health days
• $1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

• 91% of our people believe management practices are equal and impartial
• 86% have pride in their work and the organization
• 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

• Courage
• Results
• Energy
• Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.io

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Lantern is seeking a Senior Software Engineer to join our healthcare technology team and help shape the future of our platform. In this role, you will drive technical innovation, design and build robust Python-based microservices, and maintain existing C# .NET applications as we transition toward a modern, scalable architecture. You’ll work across the full stack—building secure APIs, developing intuitive frontends, and delivering cloud-native solutions that improve the lives of patients and healthcare providers.

The ideal candidate is a hands-on engineer and technical leader who promotes a culture of knowledge sharing, collaboration, and continuous improvement. You’re comfortable working across domains, partnering with Product, and other stakeholders, and navigating ambiguity to make pragmatic architectural decisions. We value engineers who take ownership, communicate clearly, and are eager to mentor others while raising the technical bar.

At Lantern, we thrive on solving complex challenges and reimagining how healthcare is delivered. We’re looking for someone who brings creativity, curiosity, and a passion for building scalable, maintainable systems—along with a strong sense of teamwork, delivery focus, and a genuine enthusiasm for improving healthcare through technology.

Location: Hybrid - at least 3 days/wk in Vancouver, BC

Responsibilities:

• Design and implement robust backend solutions using Python (FastAPI, Django, or Flask) and contribute to .NET (C#) systems during the ongoing platform transition.
• Develop, document, and maintain secure RESTful APIs for integration with internal applications, third-party services, and mobile platforms.
• Build and maintain responsive frontends using React or Angular, tailored for care advocates and patient-facing applications.
• Leverage cloud platforms (Azure, AWS) to develop scalable, high-availability solutions using cloud-native services such as functions, messaging queues, storage, and managed databases.
• Maintain CI/CD pipelines in co-ownership with infrastructure team to support continuous delivery and infrastructure automation with tools like Azure DevOps or GitHub Actions.
• Collaborate closely with Product, and QA teams to define technical requirements and ensure regulatory alignment.
• Participate in system architecture design, peer code reviews, and sprint planning to drive high-quality engineering outcomes.
• Mentor junior developers and contribute to internal technical standards, documentation, and best practices.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• A minimum of 5 years of experience in software development, with strong proficiency in Python and working knowledge of .NET (C#) for maintaining legacy systems.
• A minimum of 5 years of experience building secure, scalable REST APIs and backend services.
• Solid understanding of relational databases such as Microsoft SQL, PostgreSQL, or MySQL.
• Experience writing unit and integration tests using frameworks such as PyTest, xUnit, or Jest to ensure code quality and maintainability.
• Familiarity with OAuth 2.0 authentication and authorization flows.
• Strong experience with cloud platforms like Azure or AWS, including serverless and containerized services.
• Excellent problem-solving and analytical skills, with a proactive approach to modern design and development practices.
• Familiarity with healthcare data standards (FHIR, HL7, X12) and HIPAA-compliant environments is a plus
• Experience working within Agile/Scrum methodologies.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Flexible PTO
• RRSP with company match

Lantern is seeking a Senior Software Engineer to join our healthcare technology team and help shape the future of our platform. In this role, you will drive technical innovation, design and build robust Python-based microservices, and maintain existing C# .NET applications as we transition toward a modern, scalable architecture. You’ll work across the full stack—building secure APIs, developing intuitive frontends, and delivering cloud-native solutions that improve the lives of patients and healthcare providers.

The ideal candidate is a hands-on engineer and technical leader who promotes a culture of knowledge sharing, collaboration, and continuous improvement. You’re comfortable working across domains, partnering with Product, and other stakeholders, and navigating ambiguity to make pragmatic architectural decisions. We value engineers who take ownership, communicate clearly, and are eager to mentor others while raising the technical bar.

At Lantern, we thrive on solving complex challenges and reimagining how healthcare is delivered. We’re looking for someone who brings creativity, curiosity, and a passion for building scalable, maintainable systems—along with a strong sense of teamwork, delivery focus, and a genuine enthusiasm for improving healthcare through technology.

Location: Hybrid - at least 3 days/wk in one of our offices:  Dallas, TX (preferred) / Chicago/Evanston / New York / Washington, DC

Responsibilities:

• Design and implement robust backend solutions using Python (FastAPI, Django, or Flask) and contribute to .NET (C#) systems during the ongoing platform transition.
• Develop, document, and maintain secure RESTful APIs for integration with internal applications, third-party services, and mobile platforms.
• Build and maintain responsive frontends using React or Angular, tailored for care advocates and patient-facing applications.
• Leverage cloud platforms (Azure, AWS) to develop scalable, high-availability solutions using cloud-native services such as functions, messaging queues, storage, and managed databases.
• Maintain CI/CD pipelines in co-ownership with infrastructure team to support continuous delivery and infrastructure automation with tools like Azure DevOps or GitHub Actions.
• Collaborate closely with Product, and QA teams to define technical requirements and ensure regulatory alignment.
• Participate in system architecture design, peer code reviews, and sprint planning to drive high-quality engineering outcomes.
• Mentor junior developers and contribute to internal technical standards, documentation, and best practices.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• A minimum of 5 years of experience in software development, with strong proficiency in Python and working knowledge of .NET (C#) for maintaining legacy systems.
• A minimum of 5 years of experience building secure, scalable REST APIs and backend services.
• Solid understanding of relational databases such as Microsoft SQL, PostgreSQL, or MySQL.
• Experience writing unit and integration tests using frameworks such as PyTest, xUnit, or Jest to ensure code quality and maintainability.
• Familiarity with OAuth 2.0 authentication and authorization flows.
• Strong experience with cloud platforms like Azure or AWS, including serverless and containerized services.
• Excellent problem-solving and analytical skills, with a proactive approach to modern design and development practices.
• Familiarity with healthcare data standards (FHIR, HL7, X12) and HIPAA-compliant environments is a plus
• Experience working within Agile/Scrum methodologies.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Each of us cares about someone who will need medicines. That’s why our vision is to repeatedly beat the odds to deliver breakthrough medicines to patients that need them. We pursue truth and scientific rigour and have the courage to work at the edge of the unknown. 

We are looking for an experienced, hands-on QC Microbiology Lead - someone who wants to own a program end-to-end - from hands-on testing and troubleshooting to guiding the team around you. This is a primarily bench-based role; you will be in the lab daily, running and troubleshooting assays alongside your team rather than managing from a distance. You will bring deep technical expertise and a strong in-lab presence across microbial methods, EM programs, utilities monitoring, and contamination investigations, while also supporting broader QC functions such as stability, sample management, raw materials testing, and analytical assays including UPLC, ELISA, or spectrophotometry.

How you might spend your days

• Providing daily in-lab mentorship to the QC team, fostering strong technique, aseptic practices, and microbiological best practices
• Leading all Microbiology operations, including bioburden, endotoxin, microbial ID, growth promotion, EM sampling, water testing, and trending
• Troubleshooting microbiological assays, contamination events, and EM deviations, ensuring timely and compliant resolution
• Ensuring microbiology labs and adjacent QC spaces remain inspection-ready, including GMP housekeeping and equipment readiness
• Coordinating stability pulls, sample preparation, testing, and data tracking across QC programs
• Overseeing sample receipt, chain-of-custody, aliquoting, storage conditions, and distribution workflows
• Supporting routine sampling, testing, and trending of Utilities (WFI, clean steam, compressed gases) with appropriate documentation
• Reviewing micro data packages, protocols, reports, and testing documentation for accuracy and adherence to ALCOA++ principles
• Collaborating with Analytical Development, Quality Assurance, Materials, and Manufacturing teammates to ensure smooth operational flow and timely release/testing

We'd love to hear from you if

• You bring deep, hands-on microbiology experience in a regulated (GMP) QC environment, and are confident in leading microbial methods, EM programs, utilities monitoring, and contamination troubleshooting
• You have experience mentoring or leading team members working within microbiology labs or cleanroom/controlled environments
• You have 8+ years of hands-on QC microbiology experience in a GMP setting, in addition to a Bachelor’s degree in Microbiology or a related life sciences field
• You communicate clearly, collaborate well, and maintain calm, structured decision-making under pressure
• You demonstrate strong ownership, accountability, and a solutions-focused mindset when supporting analysts or resolving micro-related issues
• You are organized, detail-oriented, and committed to inspection readiness and data integrity
• You thrive in an environment requiring in-lab leadership, cross-functional coordination, and prioritization of operational needs
• You have experience with stability programs, sample management workflows, and raw materials testing coordination
• You are familiar with analytical assays such as UPLC, ELISA, or spectrophotometry (desirable)

What we offer

AbCellera’s hiring range for this role is CAD $105,600 - $132,000 annually, commensurate with your education and job-related knowledge, skills, and experience. In addition to base salary, we offer equity, annual bonus dependent on team and company performance, and a 6% (non-match) RRSP contribution. 

You will have a CAD $1,500 annual Active Lifestyle Allowance, annual vacation, professional development opportunities, and comprehensive health benefits. Scientific and technical mentorship is a priority. And you’ll find a strong sense of community and connections across AbCellera through our work, clubs, and socials.

About AbCellera

Creating medicines is the most important work we can do.

We are a clinical-stage biotechnology company focused on discovering and developing antibody-based medicines in the areas of endocrinology, women’s health, immunology, and oncology. We have built a platform for advancing antibody drug programs from target to clinic, and we are using it to build our internal pipeline.

Today, our pipeline includes two drug candidates in clinical development, two preclinical development candidates (DCs) in Investigational New Drug (IND)-enabling activities, and more than 20 active discovery programs across multiple modalities and indications.

We believe that when tenacious people share a vision and work together, they can truly have a positive impact. That’s why we hire for character and intelligence, not just for CVs or experience. 

We look for people with drive and energy. People we trust. People who need to know their days are being well spent. That their work really matters. In the end, our success will be measured by the impact of our medicines.

To apply

Please submit your application through our website and refer to Job ID 23334 in your cover letter. We receive a large volume of applications and are only able to contact those who are selected for an interview. All communication from our Talent Discovery team will come from an @abcellera.com email address.

We are seeking a strategic operator to serve as the force multiplier for our CTO and Engineering Leadership Team. Our 800-person SaaS organization has reached a pivotal scale, product-market fit is strong, velocity is high, and our next stage of growth depends on maturing our internal engine. This role sits at the intersection of strategy, data, delivery, and culture, ensuring that Engineering operates with clarity, efficiency, and alignment.

The Director of Engineering Operations will architect the operational rhythm of the Engineering organization, elevate decision quality through data, drive cross-functional initiatives, and build the systems that enable predictable, high-quality delivery at scale. This is a highly visible, career-accelerating role for a leader who thrives at the point where people, process, and technology meet.

Key Responsibilities

Operational Mechanics & Rhythm of Business (RoB)

· Architect and own the Engineering operating cadence, including QBRs, Monthly Business Reviews, strategic planning sessions, and org-wide communications.

· Drive fiscal and resource governance, partnering with Finance and HR on budgeting, headcount planning, workforce strategy, and cloud cost optimization (FinOps).

· Act as the communication conduit for the CTO—drafting strategic memos, board-facing narratives, and alignment messages for 400+ engineers.

Engineering Intelligence, Metrics & Insights

· Define Engineering “success” metrics, moving beyond vanity KPIs to track velocity, quality, efficiency, and people health (e.g, capital allocation, retention, eNPS).

· Own the Engineering Performance Dashboard, synthesizing complex data sets into clear, actionable insights for senior leadership.

· Lead data-driven interventions, proactively identifying bottlenecks, risks, or delivery challenges and recommending solutions.

Delivery Assurance & Portfolio Management

· Maintain a portfolio-level view of all major engineering initiatives, serving as the CTO’s early warning system for slippage, dependency risks, and scope creep.

· Standardize delivery frameworks—create lightweight yet high-compliance definitions of "Ready" and "Done" to drive consistent execution across teams.

· Oversee major cross-functional programs, ensuring alignment on scope, priorities, and timelines.

Tools, Systems & Workflow Optimization

· Optimize engineering tooling, workflows, and automation, driving adoption of systems (Jira, Confluence, GitHub, CI/CD) that increase velocity and output quality.

· Partner with Engineering and Product to evaluate and implement AI-driven tools and practices that improve productivity, automation, and decision-making.

· Establish training, communication, and safe-use guidelines for responsible and effective AI integration.

Horizontal Initiatives & Cross-Functional Leadership

· Serve as the cross-functional glue between Engineering, Product, Design, QA, Customer Success, and other partners.

· Lead complex, horizontal initiatives such as GRC framework implementations, cloud migrations, or GenAI adoption programs.

· Act as a change agent, driving organizational adoption of new processes, structures, and operating models.

Engineering Business Operations

· Manage operational budgets, vendor relationships, and resource planning.

· Partner with Finance, Talent Acquisition, and HR on hiring priorities, onboarding, and retention efforts.

· Prepare operational dashboards and reporting for executive leadership and the Board.

Leadership & Culture

· Mentor and develop Engineering Operations and Program Management staff.

· Foster a culture of accountability, continuous improvement, operational rigor, and data-driven decision making.

· Strengthen clarity, communication, and alignment across the Engineering org.

· Demonstrate diplomatic authority, the ability to influence without formal power, hold senior leaders (including VPs of Engineering) accountable to commitments, and preserve strong, trust-based    relationship.

Required Experience/Skills

· 8–10+ years in Engineering Operations, Technical Program Management, Strategy/Business Operations, or Software Engineering leadership within a high-growth SaaS environment.

· Strong understanding of SDLC, agile methodologies, CI/CD, DevOps, and microservices architecture.

· Advanced analytical skills with expertise in Excel, Looker, Tableau, or similar tools—able to convert data into executive-ready narratives.

· Demonstrated experience driving AI-related innovation across engineering teams, including evaluating AI opportunities, implementing tools, and influencing change at scale.

· Exceptional communication and stakeholder management skills; ability to influence without authority and build trust across all levels.

· Demonstrated success improving engineering processes, delivery predictability, and cross-functional alignment at scale.

· Experience defining operational frameworks, delivery standards, and KPI systems within a Global Organization.

· Preferred: experience with OKR frameworks, people leadership, or certifications (PMP, Agile, Lean).

This is a rare opportunity to operate at the right hand of the CTO and influence how a large-scale technology organization is steered. You'll gain exposure to executive decision-making, board-level communication, and enterprise-wide strategic architecture.

How will I make an Impact?

At D2L, we are looking for developers who will help us advance our goal of using technology to transform teaching and learning around the world. We need software developers to work on a wide range of technologies including, but not limited to: distributed systems, user interfaces, mobile and cloud computing. As a developer, you will help make dreams a reality.

We are looking for software developers who have a passion for technology and code. Beyond code, developers are expected to collaborate closely with others including technical product managers, designers and QA. Your ideas and perspectives are essential to making sure we are building the right things.

What you’ll bring to the role:

• Ability to analyze and decompose problems into potential technical solutions
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• Experience in software development, preferably in a technology focused company
• Acumen with Artificial Intelligence tools
• Bachelor’s degree in computer science, computer engineering or similar technical discipline

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This position is to fill an existing vacancy

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights.

The ideal candidate is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure.
• Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations.
• Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery.
• Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics.
• Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration.
• Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads.
• Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model.
• Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops.
• Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale.
• Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity.

Requirements

• 4+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels.
• Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks.
• Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement.
• Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels.
• Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams.
• Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows).
• Track record of evolving or modernizing a marketing tech stack toward a future-state architecture.
• Experience collaborating closely with Product, Web Engineering, and Data teams.

Bonus Points

• Experience at FinTech or SaaS companies with PLG or self-serve onboarding models.
• Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA.
• Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems.
• Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar.
• Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners.
• Understanding of digital identity verification steps and risk-aware conversion optimization.
• Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel).
• Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights.

The ideal candidate is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure.
• Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations.
• Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery.
• Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics.
• Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration.
• Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads.
• Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model.
• Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops.
• Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale.
• Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity.

Requirements

• 4+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels.
• Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks.
• Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement.
• Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels.
• Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams.
• Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows).
• Track record of evolving or modernizing a marketing tech stack toward a future-state architecture.
• Experience collaborating closely with Product, Web Engineering, and Data teams.

Bonus Points

• Experience at FinTech or SaaS companies with PLG or self-serve onboarding models.
• Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA.
• Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems.
• Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar.
• Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners.
• Understanding of digital identity verification steps and risk-aware conversion optimization.
• Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel).
• Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights.

The ideal candidate is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure.
• Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations.
• Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery.
• Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics.
• Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration.
• Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads.
• Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model.
• Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops.
• Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale.
• Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity.

Requirements

• 4+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels.
• Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks.
• Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement.
• Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels.
• Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams.
• Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows).
• Track record of evolving or modernizing a marketing tech stack toward a future-state architecture.
• Experience collaborating closely with Product, Web Engineering, and Data teams.

Bonus Points

• Experience at FinTech or SaaS companies with PLG or self-serve onboarding models.
• Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA.
• Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems.
• Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar.
• Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners.
• Understanding of digital identity verification steps and risk-aware conversion optimization.
• Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel).
• Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

As Marqeta’s  Manager of Service Delivery & Partner Performance you'll be at the forefront of transforming customer support into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional cardholder experiences through data-driven insights, cutting-edge technology, and strategic partnerships.

You'll have the autonomy to identify opportunities, architect solutions, and implement change that measurably elevates our support operations and cardholder’s experience. Working with talented cross-functional teams and strategic BPO partners, you'll not only meet KPIs and SLAs—you'll redefine what excellence looks like in fintech customer support.

This is your opportunity to make a tangible impact on cardholders while building a high-performing support ecosystem. You'll shape performance standards, drive operational transformation, and create the frameworks that scale as Marqeta grows. If you thrive on turning data into action, building collaborative partnerships, and seeing your strategies deliver real results, this role is your platform to shine.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

• Performance Fanatic: You don’t sit around and wait for things to happen. You strategize, plan, and monitor a path to operational success based on the right data.
• BPO Vendor Management: Manage the operational success of multiple programs across multiple products through building and maintaining effective relationships with operational BPO site leadership
• Performance Analysis & Reporting: Monitor and analyze contact center data (KPIs, metrics) to identify trends and areas for improvement.
• Process Optimization: Identify gaps, develop and implement sustainable and scalable solutions  to enhance operational efficiency, workflows, and customer satisfaction.
• Quality Assurance & Compliance: Define what great looks like and collaborate with QA and Complaints teams to ensure adherence to quality standards and compliance requirements.
• Technology Implementation: Utilize and drive enhancements through new tooling and AI solutions across our telephony, IVR and CRM system to improve agent efficiency and effectiveness 
• Leadership & Coaching: Motivate staff, provide coaching, and influence positive outcomes to cultivate a high-performing culture.
• Escalation Management: Resolve complex customer issues during moments of truth.
• Cardholder Experience Optimization: Foster strong relationships with key Program stakeholders to collaborate on enhancing cardholder experience through sharing expertise, CSAT/QA results and data drive operational efficiencies
• Change Management: Central role to new program launches and existing program refreshes
• Marqeta Culture Carrier: Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities 

Who You Are

• 7+ years of Customer Support Operations with equivalent years of experience in BPO industry or management of BPOs
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic operational efficiencies 
• Demonstrated ability to drive customer satisfaction and experience using people, processes or technology to deliver exception outcomes
• Proven ability to influence and manage stakeholders (internal and external) to achieve positive outcomes
• Experience using data to drive insights and recommend changes for improvement
• Strong technical aptitude including Google Suite, Salesforce, Slack and contact center telephony systems (ex. Amazon Connect)
• Familiarity and first-hand knowledge in fintech, banking or payments
• Positive attitude, team player, adaptable, and resourceful
• Detail-oriented, organized, and adept at managing competing priorities
• Exercises sound judgement and decision-making across diverse scenarios
• Ability to travel globally

Nice-To-Haves

• Deep knowledge of payment processing, program management and/or issuing of debit and credit cards
• Demonstrated ability to manage and operate Amazon Connect
• Strong operational and customer-facing documentation skills with the ability to produce clear, engaging internal and external support guides
• Experience implementing and growing communication channels beyond phone and email
• Proven success in integrating AI solutions into BPO operations from generative AI tooling to agentic implementation of voice or chatbots

Your Manager

• Jena Baker, Ops Director of Global Customer Support Operations

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 114,500 - 143,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

Each of us cares about someone who will need medicines. That’s why our vision is to repeatedly beat the odds to deliver breakthrough medicines to patients that need them. We pursue truth and scientific rigour and have the courage to work at the edge of the unknown.

We are looking for a QA Operations Manager to serve as a trusted Quality partner on the cleanroom floor, providing real-time GMP oversight for our Drug Substance manufacturing operations. In this role, you will lead the development and implementation of quality systems and procedures, drive end-to-end management of quality events including deviations, CAPAs, and change controls, and play a key role in supporting clinical batch disposition. You will partner closely with cross-functional teams across Manufacturing, Supply Chain, Quality Control and Facilities & Engineering to ensure inspection readiness and regulatory compliance as we advance our antibody therapy pipeline. This is a unique opportunity to help shape quality operations at a pivotal stage of AbCellera's growth.

How you might spend your days

• Developing and implementing quality systems and oversight programs for Drug Substance (DS) GMP manufacturing, including product changeovers, batch record review, and shop floor surveillance
• Partnering with CMC teams as the embedded QA representative, contributing quality expertise and guidance to ensure regulatory and quality requirements are seamlessly integrated across CMC projects
• Completing review and approval of GMP documentation - such as batch records, SOPs, logbooks, risk assessments - ensuring full GMP and regulatory alignment and in support of clinical batch disposition
• Maintaining inspection readiness of the facility and identifying and escalating risks to members of the site leadership team 
• Supporting inspections and audits of the clinical manufacturing facility
• Participating in end-to-end quality event management, including deviations, investigations, CAPAs, and change controls, collaborating cross-functionally to drive root cause analysis and on-time record closure
• Contributing to manufacturing risk assessments, from identification and evaluation through to mitigation, documentation, and reporting
• Managing material qualification reviews to support procurement and GMP compliant use of raw materials and components
• Acting as a key quality partner across Manufacturing, QC, Supply Chain, F&E, and project management teams, ensuring seamless quality oversight of DS programs
• Staying ahead of evolving Quality and Regulatory requirements, proactively assessing their impact on AbCellera and driving timely mitigation strategies to maintain compliance
• Supporting broader Quality Assurance activities, as required by program deliverables, such as QA for QC, QA for materials management, and opportunities identified by the Quality team

We'd love to hear from you if

• You hold a Bachelor's or Master's degree in a relevant scientific discipline and bring 8+ years of GxP industry experience, with at least 5 years in a quality management or leadership role within pharmaceuticals, biotechnology, or a comparable regulated environment
• You have a strong command of current pharmaceutical regulations and guidances including FDA, Health Canada, EU, and ICH, and understand how they apply in practice
• You bring hands-on experience with biological Drug Substance and aseptic manufacturing processes, including associated testing requirements
• You're comfortable navigating systems such as ERP (SAP), eQMS, and LIMS, and can hit the ground running in a tech-enabled manufacturing environment
• You communicate with clarity and confidence, equally effective presenting to both technical and non-technical stakeholders
• You're a self-starter who takes ownership, drives results, and thrives with autonomy in a fast-moving, mission-driven environment

What we offer

AbCellera’s hiring range for this role is CAD $105,000 - $120,000 annually, commensurate with your education and job-related knowledge, skills, and experience. In addition to base salary, we offer equity, annual bonus dependent on team and company performance, and a 6% (non-match) RRSP contribution. 

You will have a CAD $1,500 annual Active Lifestyle Allowance, annual vacation, professional development opportunities, and comprehensive health benefits. Scientific and technical mentorship is a priority. And you’ll find a strong sense of community and connections across AbCellera through our work, clubs, and socials.

About AbCellera

Creating medicines is the most important work we can do. 

We are a clinical-stage biotechnology company focused on discovering and developing antibody-based medicines in the areas of endocrinology, women’s health, immunology, and oncology. We have built a platform for advancing antibody drug programs from target to clinic, and we are using it to build our internal pipeline.

Today, our pipeline includes two drug candidates in clinical development, two preclinical development candidates (DCs) in Investigational New Drug (IND)-enabling activities, and more than 20 active discovery programs across multiple modalities and indications.

We believe that when tenacious people share a vision and work together, they can truly have a positive impact. That’s why we hire for character and intelligence, not just for CVs or experience. 

We look for people with drive and energy. People we trust. People who need to know their days are being well spent. That their work really matters. In the end, our success will be measured by the impact of our medicines.

To apply

Please submit your application through our website and refer to Job ID 23366 in your cover letter. We receive a large volume of applications and are only able to contact those who are selected for an interview. All communication from our Talent Discovery team will come from an @abcellera.com email address.

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details: 

• The contract will run from June 1 through September 25.

You Will: 

• Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
• Balance strategic development with client business objectives
• Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
• Directly contribute to project design and development:
  - create storyboards / initial graphic concepts
  - conceive functional design solutions
  - create site grids and interface demos
• Provide quality assurance of all creative deliverables
• Mentor and coach team members through project development and performance management
• Build and maintain a rapport with clients, partner agencies and vendors
• Contribute to the innovative development of the creative department

You Have:

• Strong design portfolio 5+ years design and interactive work experience
• Experience leading a team of designers, production specialists and writers to creative excellence
• Well-developed communication skills
• Ability to think creatively and justify concepts to clients and team members
• Experience with strategic brainstorming, campaign development, creative brief development and creative execution
• Ability to work on multiple projects simultaneously
• Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
• Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
• Passion for interactive storytelling, ecommerce, product design, or design systems
• Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
• Comprehensive understanding of interaction and UI design
• Committed to the profession of visual communication

*The range listed below is hourly*

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details: 

• The contract will run from June 1 through September 25.

You Will: 

• Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
• Balance strategic development with client business objectives
• Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
• Directly contribute to project design and development:
  - create storyboards / initial graphic concepts
  - conceive functional design solutions
  - create site grids and interface demos
• Provide quality assurance of all creative deliverables
• Mentor and coach team members through project development and performance management
• Build and maintain a rapport with clients, partner agencies and vendors
• Contribute to the innovative development of the creative department

You Have:

• Strong design portfolio 5+ years design and interactive work experience
• Experience leading a team of designers, production specialists and writers to creative excellence
• Well-developed communication skills
• Ability to think creatively and justify concepts to clients and team members
• Experience with strategic brainstorming, campaign development, creative brief development and creative execution
• Ability to work on multiple projects simultaneously
• Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
• Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
• Passion for interactive storytelling, ecommerce, product design, or design systems
• Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
• Comprehensive understanding of interaction and UI design
• Committed to the profession of visual communication

*The range listed below is hourly*

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details: 

• The contract will run from June 1 through September 25.

You Will: 

• Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
• Balance strategic development with client business objectives
• Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
• Directly contribute to project design and development:
  - create storyboards / initial graphic concepts
  - conceive functional design solutions
  - create site grids and interface demos
• Provide quality assurance of all creative deliverables
• Mentor and coach team members through project development and performance management
• Build and maintain a rapport with clients, partner agencies and vendors
• Contribute to the innovative development of the creative department

You Have:

• Strong design portfolio 5+ years design and interactive work experience
• Experience leading a team of designers, production specialists and writers to creative excellence
• Well-developed communication skills
• Ability to think creatively and justify concepts to clients and team members
• Experience with strategic brainstorming, campaign development, creative brief development and creative execution
• Ability to work on multiple projects simultaneously
• Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
• Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
• Passion for interactive storytelling, ecommerce, product design, or design systems
• Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
• Comprehensive understanding of interaction and UI design
• Committed to the profession of visual communication

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

About Your Role

As a Senior TestOps Engineer within our Delivery Engineering team, you will be the architect of our quality gates. You won't just be "testing" software,  you will be building the high performance infrastructure and automated tooling that allows our developers to ship code with confidence and speed. You will bridge the gap between QA, DevOps, and Software Engineering to ensure our delivery pipeline is resilient, observable, and scalable.

This role is hybrid based in Vancouver

Salary range: CA$125,000 to CA$150,000 + stock options

You Will 

• Architect Test Infrastructure: Design and implement ephemeral test environments and automation frameworks for the various Kubernetes platforms in different Clouds using Golang, Docker/Kubernetes, and Terraform/Pulumi.
• Eliminate Toil: Identify manual bottlenecks in the delivery process and write automated tools and solutions to replace them using Golang.
• Gap Analysis and Strategy: Proactively identify architectural blind spots in complex integration points and write robust automated test suites using Go-test and Ginkgo, ensuring high-concurrency and flake-resistant execution.
• Engineer CI Pipelines: Build and maintain sophisticated CI/CD workflows (GitHub Actions, Tekton) that integrate automated testing seamlessly into the development lifecycle.
• Observability Integration: Work with OpenTelemetry, Elasticsearch, and Kibana to ensure test results provide deep, actionable insights into system health.
• Support Release delivery: Lead the creation of comprehensive release test plans, managing risk communication across Product and Engineering stakeholders.
• Champion Exploratory Testing: Beyond automation, apply a "breaker" mindset to uncover edge cases through exploratory testing and performance benchmarking.

You Have

• Experience: 5+ years in Software Test Tooling, DevOps, or Site Reliability Engineering (SRE).
• The "Engineer’s Engineer": Strong development skills in Go or Python. We need someone who doesn’t just use tools but builds them. Has a deep-seated drive to improve the developer experience by creating seamless, automated guardrails. A wide majority of our tools are built in-house.
• IaC Mindset: Experience treating infrastructure as a software problem (eg. Terraform, Pulumi) and believes environments should be as ephemeral and versioned as the code itself.
• Cloud & Containers: Comfortable navigating the complexities of K8s, from managing container lifecycles in Docker to troubleshooting pod lifecycles and resource usage in AWS/GCP/Azure.
• Quality Strategists: Who don’t just "run tests"; they identify coverage gaps at the architectural level. Have the foresight to pinpoint where service boundaries might fail and possess the skill to automate the validation of those integration points.
• CI/CD Architects: A star designing high performance pipelines (e.g., GitHub Actions, Tekton) that provide fast, reliable feedback loops to engineering teams.
• Observability Advocates: Believes that testing doesn't end at "Pass/Fail." And are looking for ways to integrate OpenTelemetry, Elastic, or Kibana to gain deep insights into system reliability via test performance.

Nice-to-Have

• Platform Mastery: Experience with Kubernetes distributions like OpenShift, Rancher, MKE.
• Hybrid Cloud: Familiarity with virtualization (vSphere, KubeVirt).
• The Logging Stack: Hands-on experience with Log aggregation (ElasticSearch/OpenSearch).
• Observability: Experience with distributed tracing (OpenTelemetry) and complex performance profiling.

At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are looking for a Staff Product Manager who combines deep Generative and Agentic AI fluency with hands-on building ability to own AI product outcomes end-to-end. As a Staff PM, you're accountable for initiative-level outcomes, stakeholder satisfaction, and contributing to R&P's AI product practice. You think in systems, work backwards from the customer problem, and stay relentlessly curious about what's next in AI

Enterprise clients want to deploy Agents -  moving from a promising demo to a production system that works at scale, meets security and compliance requirements, and delivers measurable business value is hard. This role owns that problem. You'll be part of a GenAI initiative within the AWS ecosystem, building the evals, tools, patterns, and reference architectures that make AI deployment repeatable.  The mindset: prove it works, test assumptions early, and document while building.

Key Responsibilities

Product Strategy & AI Vision

• Define and drive the product vision, strategy, and roadmap for GenAI solutions - with agentic AI (agent orchestration, tool use, multi-step workflows) as the primary focus - connecting AI capabilities to enterprise business outcomes
• Translate enterprise problems into structured product requirements; reframe feature requests into outcome-driven priorities with explicit tradeoffs on invest in vs. defer
• Balance near-term deployment milestones with long-term platform scalability and sustainability
• Monitor the competitive GenAI landscape and emerging agentic patterns to inform roadmap and technology decisions

Discovery & Validation

• Research how enterprise users interact with AI agents and where they lose trust; frame the riskiest assumptions as testable hypotheses and de-risk them first
• Design and run experiments - POCs, pilot deployments, scenario-based testing of multi-step workflows, edge cases, and failure recovery - to validate agentic solutions where non-deterministic output makes traditional QA insufficient
• Distill research, experiments, and competitive intelligence into clear insights that pave the path for a successful product
• Agent Design, Prototyping & Production
• Define agent behavior and prototype system prompts and tool schemas; partner with engineering on context management - summarization, working memory, and information flow across multi-step tasks
• Drive multi-model architecture tradeoffs with engineering - define the quality, cost, and latency targets that determine which model serves each step in the agent workflow
• Build AI prototypes to validate hypotheses; define human-in-the-loop boundaries and guardrails - when the agent acts autonomously, when it escalates, and how to handle non-deterministic output
• Establish agent evaluation frameworks - task completion, reasoning quality, tool selection, failure recovery, safety - and partner with engineering on production readiness (observability, drift, responsible AI, prompt versioning)
• Define success metrics at the agent level - task completion rate, cost per task (not per inference), escalation rate, time to resolution, and customer trust alongside business KPIs
• Delivery & Execution
• Own the end-to-end product lifecycle from discovery through phased rollouts; establish the metrics framework (north star, input, guardrail metrics) and report product impact to leadership
• Manage the product backlog, scope, dependencies, and risks; drive agile ceremonies and produce high-quality PRDs, product briefs, and decision logs
• Evaluate technology and platform decisions from a product perspective; create deployment playbooks, reference architectures, and knowledge transfer materials so teams sustain solutions independently
• Use AI to accelerate product work - research, analysis, prototyping, documentation - with judgment on when it needs human oversight; onboard rapidly to new domains and support team members across the initiative

Stakeholder Management

• Build trusted relationships with stakeholders and executives; serve as the go-to product advisor and primary contact for AI product direction and deployment strategy
• Partner with AWS Solution Architects and account teams to align on technical approach, service selection, and go-to-market for GenAI solutions
• Manage expectations on scope, timelines, and tradeoffs; facilitate decisions across competing priorities using data, alternatives, and clear rationale
• Frame AI capabilities and limitations for non-technical stakeholders - manage hype cycles, set realistic expectations; surface unmet needs that deepen relationships and grow the account

Required Skills

• 8-12+ years in product management, forward deployment, or solutions engineering; must have shipped AI products from prototype through production at scale
• Strong product sense - ability to identify what matters to users and the business, make prioritization calls with incomplete information, and shape products that deliver real outcomes
• Deep GenAI fluency - LLMs, RAG, fine-tuning, prompt engineering, context engineering, evals - with hands-on experience building or shipping agentic systems (planning, tool use, HITL, guardrails)
• Proven ability to prototype AI solutions using AI tools (Cursor, Claude, Copilot) to validate hypotheses and de-risk product decisions
• Experience deploying AI solutions in enterprise environments with strong technical fluency - can read code, evaluate architectures, make product tradeoffs on technical constraints, and drive scalable deployment patterns
• Exceptional communicator - clear PRDs, technical specs, and decision logs; has led AI products through full lifecycle and driven alignment with Directors, VPs, and C-level
• Comfortable operating in ambiguous, fast-moving environments where the AI landscape evolves weekly
• PM-level fluency across the AWS AI ecosystem - Bedrock, AgentCore, SageMaker, Strands, Kendra, OpenSearch, Lambda, Step Functions - to make informed product and architecture decisions

Preferred Qualifications

• Software engineering or coding background (Python, JavaScript, TypeScript)
• Agency or consulting delivery experience
• Experience in Financial Services, Healthcare, or Life Sciences industries
• Familiarity with open-source LLM ecosystem (Llama, Mistral) for flexibility and cost optimization
• Prior experience leading time-boxed discovery initiatives or technical spikes with rapid validation cycles

Why Join R&P?

You'll work at the intersection of cutting-edge AI and real enterprise impact - helping clients deploy Generative and Agentic AI solutions that change how their businesses operate. R&P gives you the variety of consulting (new problems, new industries, new tech) with the depth of a product role - you'll build, ship, and measure, not just advise. The team is collaborative, technically sharp, and genuinely invested in doing great work for clients.

LAPORTE is seeking a senior pharmaceutical validation engineer or specialist with ideally at least 5 years of experience in the validation and qualification of pharmaceutical equipment to join its Greater Vancouver team, located in Burnaby, BC. Our validation engineer will play a key role in managing validation activities, including drafting master documents, executing protocols, and ensuring compliance with Good Manufacturing Practices (GMP).

Responsibilities:

• Drafting master validation documents (e.g., Validation Master Plan (VMP), risk analysis, cleaning matrix, User Requirements Specification (URS));
• Draft and execute equipment/system (IQ/OQ/PQ), process, and cleaning qualification protocols;
• Coordinate and ensure compliance with GMP during validation activities and general operations;
• Support our clients’ QA/Compliance teams in initiating change notices or reporting deviations to trigger CAPA, Change Control, deviations, or other relevant actions within the scope of validation activities;
• Manage client accounts.

Requirements:

• Bachelor’s or master’s degree in science, engineering, or other relevant disciplines;
• Minimum of 5 years of experience in the pharmaceutical industry, in a manufacturing setting, or in consulting;
• Strong knowledge of Good Manufacturing Practices (GMP);
• Knowledge of pharmaceutical manufacturing processes;
• Willingness to travel (to client sites).

Benefits
What we offer:

• Competitive Salary: Competitive salary commensurate with experience and industry standards;
• Health and Wellness Programs: Comprehensive group health insurance coverage from day one (medical, dental, vision, childcare);
• Retirement Plans: Employer-contributed RRSP plan at 4%;
• Flexible Work Arrangements: Hybrid work mode, with a minimum of 2 days per week in the office;
• Professional Development: A work environment that encourages empowerment and professional growth. Professional reimbursement fees (e.g., APEGA, APEGS, EGBC, etc…) covered by the company;
• Career Advancement Opportunities: Mentorship programs, training, cross-department opportunities, etc.;
• Work-Life Balance: 3 weeks of regular vacation with 1 week of paid vacation during the Christmas holidays. 1 week of Personal/Sick leave ;
• Inclusive Culture: A diverse, flexible, and non-conformist work environment that values equity, work-life balance, and promotes efficiency in daily tasks with enormous growth opportunities;
• Team-Building Activities: Lunch & Learn sessions, team retreats, outdoor activities, family get-togethers, and workshops;
• Other Benefits: Public transport and telephone reimbursement

#LI-Hybrid
#LI-AD1
#mid-senior-level
#engineering-services 

About the Team: