About the Team

Our Account Development team partners with merchants across Canada to unlock their full growth potential on DoorDash. Our mission is to give every merchant the tools to grow first-party sales, deliver standout guest experiences, and operate more efficiently. Backed by a powerful suite of products — including Drive On-Demand, Online Ordering, and more — we equip merchants to scale their business on their terms.

About the Role

We’re looking for driven sales professionals to join us as Associate Strategic Account Development Executives. This is a virtual-first, high-velocity sales role where you will introduce merchants to the DoorDash Commerce Platform, run product demos, and guide them through the full sales cycle—from initial outreach to signed agreement.

As part of this team, you’ll build deep product expertise, guide merchants through implementation requirements, and help them modernize their digital ordering experience. This team plays a critical role in scaling DoorDash’s next major product line.

You’ll report to a Strategic Account Development Manager and work primarily with the outbound Commerce Platform team.

This position is fully remote with minimal travel, and the majority of selling is done via cold outreach, outbound prospecting, and Zoom-based discovery and demos.

You’re excited about this opportunity because you will…

• Run a complete, fast-paced sales cycle, from cold outreach through signed contract and handoff to Implementation.
• Drive high-volume pipeline management across a large book of SMB accounts.
• Conduct virtual discovery, demos, and product recommendations tailored to merchant needs.
• Educate merchants on key components of the DoorDash Commerce Platform, including POS integrations, ordering channels, loyalty features, and data insights.
• Address technical and operational objections (e.g., integration capabilities, resource constraints, competing priorities).
• Act as a trusted advisor, helping merchants understand how Commerce Platform can grow revenue and improve operations.
• Partner with cross-functional teams—including Account Managers, Marketing, and Implementation—to ensure a smooth onboarding experience.
• Influence product adoption and play a key role in scaling DoorDash’s next major platform offering.

We’re excited about you because…

• You have 3+ years of closing experience in a high-velocity environment (less may qualify for President’s Club-level performers).
• You are a true hunter, with strong discovery skills and experience conducting outbound prospecting.
• You excel at explaining value propositions, handling objections, and guiding merchants through technical decision-making.
• You can manage a fast-paced pipeline and maintain exceptional organization across a high volume of active prospects.
• You’re comfortable selling SaaS solutions; restaurant tech experience is highly preferred.
• You demonstrate strong cross-functional communication and can collaborate with Account Managers and other stakeholders.
• You are proficient in: Salesforce, Zoom, Chorus, Outreach, Excel and data-driven storytelling
• You confidently lead client-facing conversations and navigate complex or multi-step negotiations.

We’re looking for a Senior Manager, Global Accounts Receivable to strategically lead our global end to end accounts receivable function across multiple regions. This role will oversee and ensure accurate and timely accounts receivable reconciliation and reporting, collections, cash application, and credit management while driving process standardization, scalability, and compliance with applicable accounting standards (e.g., ASC 606 / IFRS 15). We are looking for a process oriented leader who can balance firm financial controls with a customer centric approach, ensuring our DSO remains low while maintaining strong business relationships.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

The position is available for a fixed term from June 1, 2026 to end January 2027. 

WHAT YOU’LL DO:

• Drive the global collections strategy to meet and exceed monthly and quarterly cash targets.
• Monitor aging reports and own high level escalations for delinquent accounts and vendor disputes. Analyze DSO trends and provide actionable insights and reccomendations to executive leadership.
• Oversee the daily application of payments to ensure 100% accuracy and internal control compliance
• Manage and resolve unapplied cash and payment discrepancies through cross functional collaboration.
• Manage bank reconciling items related to AR and ensure all subledger balances match the general ledger.
• Develop and maintain the company’s global credit and collections policy.
• Evaluate the creditworthiness of new and existing customers using financial statements, D&B reports, and trade references.
• Establish and review credit limits and payment terms to mitigate financial risk and bad debt exposure.
• Oversee the AR month end close process, including the preparation of journals, accruals, and bad debt reserves.
• Prepare monthly AR financial health dashboards and reports and present findings to leadership.
• Serve as the primary point of contact for auditors regarding the global AR cycle. 
• Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Identify and implement opportunities for automation (e.g., implementing AI driven collections tools or enhancing ERP workflows).

Perform other related duties as assigned

WHAT YOU’LL NEED:

• Bachelor’s degree in Accounting, Finance, or a related field; or equivalent professional experience
• 12  years in AR/Finance, with at least 3 years in a management role.
• Proficiency in Tier 1 ERPs (e.g., NetSuite, SAP, Oracle) and advanced Excel.
• Deep understanding of GAAP and SOX compliance.
• Exceptional negotiation skills. You can be "firm but fair."
• Accountability: holds self and others accountable to meet commitments
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote

We are seeking a seasoned Manager of Revenue Accounting to be a key leader on the Global Controllership team. This role is responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cross-functionally with Sales, Revenue Operations, Legal and FP&A. The Manager, Revenue Accounting plays a critical part in ensuring accurate financial reporting, strong internal controls, and compliance with accounting standards across multiple jurisdictions. The ideal candidate combines technical accounting expertise with strong leadership skills and thrives in a fast-paced, high-growth environment. 

This role is open to remote-applicants in Canada (in Provinces where we can hire legally). 

WHAT YOU’LL DO: 

• Own the monthly revenue close process, including preparation and review of journal entries for subscription, usage-based, and professional services revenue under ASC 606 
• Perform and review SSP (standalone selling price) analysis; oversee the SSP framework and allocation methodology for multi-element arrangements 
• Review and interpret non-standard customer contracts; work with Legal and Contract Operations to assess revenue impact and document technical accounting memos
• Partner with Billing and Order-to-Cash teams to ensure system data integrity in Salesforce, Nue, Zuora, and NetSuite 
• Ensure accuracy of revenue and expense recognition on contracts with partners.
• Support external audit procedures; serve as primary contact for revenue-related PBC requests and auditor inquiries 
• Drive continuous improvement in revenue accounting processes, controls, and system automation 
• Support the preparation of revenue-related disclosures in financial statements
• Develop, and update the company's Revenue Recognition Policy in response to new deal structures or business model changes 
• Manage intercompany revenue sharing and bundled sales 
• Develop training on revenue recognition rules, policies and practices to present to Sales and other departments within the organization 
• Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Track revenue sharing on projects with partners and related invoices
• Partner with the Finance team on strategic initiatives, system implementations, and other special projects as required.

WHAT YOU’LL NEED: 

• Bachelor's degree in Accounting, Finance, or related field; CPA designation is required
• 8+ years of progressive accounting experience, with at least 2 years focused on revenue accounting in a SaaS or technology company 
• Public accounting experience in the technology/software sector is preferred
• Deep working knowledge of ASC 606 and its application to complex SaaS arrangements (multi-element, variable consideration, contract modifications)
• Proficiency with NetSuite or comparable ERP; experience with Zuora, Salesforce CPQ, or similar billing platforms strongly preferred 
• Demonstrated ability to write technical accounting memos and communicate positions to auditors 
• Strong analytical skills and high attention to detail; able to manage competing month-end deadlines 
• Strong knowledge of internal controls and best practice accounting processes.
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals. 
• Play to Win: Capably delivers results through others, is good at establishing clear direction, and helps others achieve their best work. 
• Enablement: Challenges and supports others to create results while also developing new capabilities. 
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems, looking beyond the obvious to understand the root cause. 
• Influence: Asserts own ideas and persuades others, gaining support and commitment to mobilize people to take action. 

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. 
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. 
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. 
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. 
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. 
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. 
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. 
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote 

We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention.

This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. 

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations.
• Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners.
• Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and expansion.
• Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change that affects how they show up with customers.
• Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows. Turn process and system changes into clear enablement experiences that reduce friction and increase consistency across the team.
• Build a continuous learning program for CSMs and renewal owners through initiatives that reinforce value-based engagement, commercial acumen, and multi-threaded relationship building.
• Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption, iterating based on field feedback and CS leadership input.
• Serve as an active member of the Revenue Enablement Council, representing the post-sale voice and ensuring customer office initiatives are properly coordinated and sequenced across the broader GTM organization.

WHAT YOU’LL NEED

• 8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus. 
• Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
• Deep understanding of the customer success motion  health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
• Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows to improve retention outcomes and commercial effectiveness.
• Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
• Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs that are both commercially rigorous and customer-centric
• Strong facilitation and communication skills. Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
• Ability to translate complex product value into clear, customer-facing narratives and internal training that builds commercial confidence across the post-sale team

WHO YOU ARE

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

CI Azumano is seeking a Travel Advisor in Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, securing vacation reservations with airlines, car rentals, hotels, preferred tours and cruise lines. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic Qualifications:

• 2+ years of agency experience
• Excellent sales skills
• Experience with GDS, CRMs and Microsoft applications

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Strict adherence to the sales process by securing reservations with preferred air, tour and cruise providers with the instructed preferred software. GDS system (Apollo), CRM system (ClientBase) and various approved online booking engines. Meets or exceeds sales productivity level as established by branch manager once appropriate training has been completed.
• All client data and travel purchases are recorded and tracked in ClientBase. All client monies received are invoiced and recorded in the CI Azumano accounting system in a timely manner, Trams, via ClientBase.
• Vacation Travel Advisors are to act proactively on marketing new travel offers to existing clientele. All CI Azumano clients are to have a complete profile in CI Azumano's CRM system, ClientBase. Travel Advisors are required to update changes to client profiles to ensure all information is accurate.
• Serves as a resource for travelers both during the sales process, prior to travel and post-travel.

Required Competencies (Job Knowledge)

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical competencies required for this position are as follows post training:
  •     Intermediate to high level of understanding of the ClientBase CRM software
  •     Intermediate to high level of understanding of internet browser search engines, internet provider booking engines.    
  •     Intermediate to high level of understanding of Microsoft products such as Outlook, Word, Excel and Teams 
• Sales Skills - Proactively offers travel options based on client's travel requests; Up selling clients, when appropriate, to maximize client satisfaction on their travel experience; Sells additional products to compliment the vacation experience thus maximizing revenue and commission earned. Utilize company's CRM software, ClientBase to market future travel products to existing and prospective clientele.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Teamwork - Gives and welcomes feedback; Puts success of team above own interests.
• Cost Consciousness - Contributes to profits and revenue.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Reacts well under pressure; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

Education and/or Experience:

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. 
• Language and Writing Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to interpret and comprehend tour and cruise group contracts. Ability to write simple correspondence.
• Written Communication - Writes clearly and informatively both in traditional letter writing and electronic communications; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Mathematical Skills Ability to calculate figures and amounts such as discounts and commissions. Perform simple math (addition, subtraction, multiply and divide).

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk and use hands for typing. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus

The ideal candidate will have a proven history of successfully planning cruise and tour vacations, while providing outstanding customer service and achieving sales excellence.     

Department: Industry Engagement 

Employment Type: Full Time / Hybrid / Term (3-year fixed term contract)

Language Designation: English Essential

Posting Close Date: 18 May 2026

About Destination Canada

Tourism is the heartbeat of communities from coast to coast to coast. At Destination Canada, our aspiration for the tourism industry is to generate wealth and wellbeing for all of Canada and enrich the lives of our guests. Our mission is to influence supply and build demand for the benefit of locals, communities and visitors through leading research, alignment with public and private sectors, and marketing Canada nationally and abroad. We seek diverse, ingenious thinkers teeming with intellectual curiosity and a deep desire to grow Canada’s tourism industry – strengthening the socio-cultural, environmental and economic vitality tourism brings to Canada.

About the role:

At Destination Canada, events are strategic platforms that bring Canada to life on the global stage. From immersive brand activations to high-impact industry gatherings, our events connect partners, showcase the country’s diverse tourism offerings, and create meaningful opportunities that drive visitation and growth.

Reporting to the Event Director, the Event Specialist plays a key role in bringing these experiences to life. This is a hands-on, fast-paced position for someone who thrives on coordination, execution, and seeing complex plans come together seamlessly. The role supports project coordination, logistical planning, vendor management, budget tracking, and stakeholder engagement across a diverse portfolio of events. You will work closely with teams across the organization and help ensure every detail contributes to a polished, on-brand experience.

Whether independently delivering smaller-scale events or providing operational and logistical support for large, high-profile initiatives, you will help translate plans into well-executed experiences. This is an opportunity to work across a diverse portfolio spanning leisure travel, business events, and corporate initiatives, and to contribute to work that directly supports Canada’s tourism industry.

Key accountabilities

Event Coordination and Delivery

• Supports the operational execution and delivery of approved event plans for signature, high-value events.
• Plans, project manages, and executes events of varying scope, including independently delivering smaller-scale events within established frameworks and approved budgets.
• Develops and maintains timelines and critical paths.
• Coordinates event logistics including hotels, venues, AV, catering, registration, décor, transportation and signage.
• Coordinates operational elements related to event technology platforms such as registration systems, event websites or mobile event applications.
• Coordinates partner and client engagement logistics delivered through events, including meetings, hosted programs and marketplace participation.
• Prepares event briefs, run-of-show documents, planning tools and operational checklists.
• Coordinates specific event components (e.g., registration, speaker logistics, production elements).
• Travels on-site as required to support event delivery.

Vendor and Agency Coordination

• Liaises with event agencies, contractors and suppliers.
• Supports vendor sourcing, RFP processes and contract coordination.
• Tracks vendor deliverables and timelines.
• Reviews invoices for accuracy and alignment with approved budgets.
• Provides input on vendor performance, cost considerations and service delivery to support effective vendor management and cost efficiencies.
• Escalates complex vendor issues or negotiations to the Event Manager or Event Director.

Budget Tracking and Financial Administration

• Tracks event budgets and expenditures.
• Identifies budget variances and provides input and recommendations to support budget management, cost efficiencies and financial planning.
• Maintains financial documentation and forecasting tools.
• Coordinates procurement documentation including contracts, purchase orders and amendments.
• Supports financial reporting and reconciliation processes.
• Ensures compliance with Destination Canada policies related to travel, hospitality, food & beverage expenditures.

Stakeholder and Internal Coordination

• Acts as liaison between business units and event delivery teams.
• Coordinates with creative, brand, communications, translation, procurement and finance teams.
• Supports executive-level logistics including briefing materials, scheduling and run-of-show coordination.
• Maintains project tracking systems and event documentation.

Brand Alignment and Operational Best Practices

• Ensures events align with Destination Canada brand standards and corporate guidelines.
• Supports sustainability and accessibility integration in event planning.
• Contributes to shared tools, templates and operational resources used across the Events team.
• Assists with post-event evaluations and documentation of operational learnings.

Operational Improvement

• Provides operational feedback to Event Manager and Event Director to support continuous improvement.
• Identifies opportunities to improve processes, coordination and efficiency across event delivery.
• Supports implementation of new tools, technologies or operational practices within the Events portfolio, including leveraging AI tools and technologies.
• Maintains awareness of event industry trends and technologies relevant to event delivery.

What you need

• Graduation from a recognized college or university in Marketing, Event Management, Business Administration, Tourism, Hospitality or other relevant discipline or an acceptable combination of education, training and experience.
• At least 5 years of experience in event planning or coordination, including:
  • Coordinating event logistics and working with vendors, venues and third-party suppliers,
  • Tracking event budgets and supporting financial reconciliation,
  • Developing timelines, run-of-show documents or event briefs, and
  • Supporting trade shows, conferences, meetings, or brand activations.
• Experience working in cross-functional or complex stakeholder environments.
• Knowledge of event, meeting and trade show planning processes and operational logistics.
• Understanding of project management principles and planning tools, including financial and administrative tracking.
• Ability to utilize and leverage workplace technology, including MS Office Suite, Google Workspace, project management tools, and AI-enabled productivity tools and technology, to enhance workflow efficiency
• Strong organizational and project coordination skills with the ability to manage multiple tasks, timelines and deliverables simultaneously.
• Ability to coordinate event logistics with strong attention to detail and accuracy.
• Effective communication and interpersonal skills with the ability to collaborate with internal teams, vendors and stakeholders
• Ability to build and maintain positive working relationships with colleagues, suppliers and partners.
• Ability to manage competing priorities and deliver results in a fast-paced, deadline-driven environment.
• Sound judgment in identifying operational risks or issues and escalating them appropriately.
• Ability to troubleshoot logistical challenges and identify practical solutions during event planning and delivery.
• Cultural awareness, professionalism and discretion when working with diverse stakeholders and supporting high-profile events.

It would be great if you also had

• CMP designation (Certified Meeting Planner) or equivalent professional certification is an asset
• Familiarity with procurement and financial processes in a corporate or public sector environment
• Experience in the tourism industry and/or knowledge of the Canadian tourism industry and related stakeholders
• Familiarity and/or experience working with event management platforms, event websites, and mobile event apps
• Proficiency and/or familiarity with Asana
• Awareness of event industry trends and technologies, including AI tools and technologies
• French/English bilingualism

Compensation

Salary range: $80,213 - $100,267

Within the range, the base pay offered is determined by multiple factors, including job-related skills and relevant education/experience. Please note starting salaries for new hires typically fall between the minimum and mid-point of the range, to support internal equity and allow room for progression as employees grow and excel in their roles. The range above reflects base pay only and does not include the competitive at-risk pay program and benefits that we offer!

Our total rewards offering is designed to support your health, wellbeing, and life outside of work. In addition to base salary, you’ll have access to:

• Extended health and dental benefits
• A defined contribution pension plan
• A minimum of 3 weeks’ vacation
• 5 paid days for personal and family needs each year
• 1 paid wellbeing day per year
• Generous maternity and parental leave top-up
• An employee and family assistance program
• Flexible working options, including a hybrid model and compressed workweek
• Support towards your professional growth with learning and development opportunities, mentorship, and more.

Things you should know:

• This role follows a hybrid work arrangement, where work is performed onsite at least 3 days per week. Please note the work arrangement is subject to change.
• This is a three-year term role, with a fixed end date.
• This is a unionized role
• This role requires occasional travel to support on-site event coordination and delivery
• Overtime may be required during peak event planning and delivery periods.

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader, driving transformative initiatives and building enduring relationships with our top-tier customers. Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success. Drawing from deep industry knowledge and innovative strategies, you will orchestrate internal and external endeavors to shape the future of product adoption and customer expansion.

SOCi expects to pay a base salary in the range of $110,000 - $150,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
• Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
• Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
• Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
• Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
• Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.
• Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.
• Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.
• Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.
• Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.

What You’ll Need to be Successful

• Remote Opportunity: Ability to work 100% remotely 
• Must Have:  
• 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members.
• Extensive experience leading and significantly impacting sales and advanced customer success outcomes.
• Driven by personal, team, and company achievement, with a commitment to excellence.
• Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices.
• Proven track record of interacting with and influencing C-level executives.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Desired Skills (but not required):  
• Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred.
• Fluency in French, Spanish, or German is a plus
• Education: Bachelor's degree or equivalent education and relevant experience.

This position will remain open with applications due by March 27, 2026. This position is being hired on an urgent basis. The application window may close before March 27, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader, driving transformative initiatives and building enduring relationships with our top-tier customers. Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success. Drawing from deep industry knowledge and innovative strategies, you will orchestrate internal and external endeavors to shape the future of product adoption and customer expansion.

SOCi expects to pay a base salary in the range of $105,000 - $150,000 CAD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
• Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
• Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
• Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
• Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
• Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.
• Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.
• Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.
• Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.
• Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.

What You’ll Need to be Successful

• Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
• Must Have:  
• 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members.
• Extensive experience leading and significantly impacting sales and advanced customer success outcomes.
• Driven by personal, team, and company achievement, with a commitment to excellence.
• Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices.
• Proven track record of interacting with and influencing C-level executives.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Desired Skills (but not required):  
• Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred.
• Fluency in French, Spanish, or German is a plus
• Education: Bachelor's degree or equivalent education and relevant experience.

This position will remain open with applications due by March 27, 2026. This position is being hired on an urgent basis. The application window may close before March 27, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day.

About the Role:

• Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
• Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes
• Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
• Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
• Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue
• Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

About You:

• 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
• Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
• An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

Compensation and Benefits: 

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Base Salary Range: $145,000-$165,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

There has never been a more exciting time to be on the cutting edge of public mobility. 

Ready to join the ride?

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long-term success of our clients by nurturing exceptional client relationships and delivering continuous value through our platform. This role involves working closely with large, strategic clients to understand their business goals, drive adoption of SOCi solutions, and achieve measurable outcomes. The ideal candidate is passionate about client service and skilled in handling complex client portfolios.

SOCi expects to pay a base salary in the range of $90,000 - $120,000 CAD base plus a variable. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions.
• Act as the lead point of contact for all strategic client matters, anticipate clients' needs, and work within the company to ensure deadlines for client deliverables are met.
• Plan and conduct regular check-in meetings to ensure client satisfaction and retention.
• Work collaboratively with sales, marketing, and product teams to streamline service delivery and ensure clients can maximize the value of SOCi products.
• Develop a deep understanding of our products and services to facilitate training sessions for clients on new tools and features.
• Monitor and analyze clients’ usage of our product and generate insights to enhance their user experience.
• Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment.
• Handle and resolve customer requests and issues promptly and effectively.
• Prepare and deliver quarterly and annual reviews to clients, showcasing their progress and aligning with their business goals.
• Advocate customer needs/issues cross-departmentally and program-manage customer concerns.

What You’ll Need to be Successful

• Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
  
  
• Must Have:  
• 5+ years of proven experience in customer success or account management, preferably in a SaaS or technology-based company serving enterprise clients.
• Strong empathy for customers and passion for revenue and growth.
• Demonstrable ability to drive continuous value of our product(s).
• Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively.
• Proficient in Customer Success Software tools and platforms, such as Gainsight, Salesforce, etc.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
  
  
• Education Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Upon posting, applications for this position will be accepted on an ongoing basis.

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long-term success of our clients by nurturing exceptional client relationships and delivering continuous value through our platform. This role involves working closely with large, strategic clients to understand their business goals, drive adoption of SOCi solutions, and achieve measurable outcomes. The ideal candidate is passionate about client service and skilled in handling complex client portfolios.

SOCi expects to pay a base salary in the range of $90,000 - $115,000 USD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions.
• Act as the lead point of contact for all strategic client matters, anticipate clients' needs, and work within the company to ensure deadlines for client deliverables are met.
• Plan and conduct regular check-in meetings to ensure client satisfaction and retention.
• Work collaboratively with sales, marketing, and product teams to streamline service delivery and ensure clients can maximize the value of SOCi products.
• Develop a deep understanding of our products and services to facilitate training sessions for clients on new tools and features.
• Monitor and analyze clients’ usage of our product and generate insights to enhance their user experience.
• Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment.
• Handle and resolve customer requests and issues promptly and effectively.
• Prepare and deliver quarterly and annual reviews to clients, showcasing their progress and aligning with their business goals.
• Advocate customer needs/issues cross-departmentally and program-manage customer concerns.

What You’ll Need to be Successful

• Remote Opportunity: Ability to work 100% remotely 
  
  
• Must Have:  
• 5+ years of proven experience in customer success or account management, preferably in a SaaS or technology-based company serving enterprise clients.
• Strong empathy for customers and passion for revenue and growth.
• Demonstrable ability to drive continuous value of our product(s).
• Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively.
• Proficient in Customer Success Software tools and platforms, such as Gainsight, Salesforce, etc.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
  
  
• Education Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Upon posting, applications for this position will be accepted on an ongoing basis.

As a Mid Market New Business Account Executive, you will drive the company’s growth through strategic engagement with medium-sized organizations, navigating their more complex decision-making structures to secure new business opportunities. In this role, you will focus on understanding the unique challenges and needs of mid-market clients, crafting customized solutions that deliver substantial value. Your success will be built on your ability to effectively manage full sales cycles, from initial contact through to deal closure, while orchestrating interactions with multiple stakeholders to achieve consensus and facilitate decision-making processes.

What You Will Do:

• Proactively identify and cultivate relationships with potential clients within the mid-market space, focusing on organizations with 100 to 1000 employees.
• Develop a deep understanding of the specific challenges related to the prospects go-to-market efforts and effectively position ZoomInfo solutions to solve the customer challenges..
• Manage sophisticated sales cycles that range from two weeks to six months. This includes deep discovery discussions, rich presentations, managing proof of concept requests, multi-threading accounts and building custom proposals among other steps. Executing with precision and alignment to the client's needs is critical.
• Employ a structured yet flexible sales approach that can adapt to various buying processes and timelines.
• Lead negotiations for deals ranging from $15k to over $100k, crafting proposals that meet both client expectations and company profitability goals.
• Navigate contract complexities to close deals efficiently while maintaining a focus on long-term client relationships.
• Engage and align multiple stakeholders within client organizations, including senior executives, ensuring consensus and fostering strong partnerships.
• Utilize excellent communication skills to articulate the value of solutions in meeting the client's strategic goals.
• Maintain a robust sales pipeline, accurately forecasting sales outcomes to meet and exceed quarterly and annual targets.
• Prospect into key target accounts to create new opportunities through strategic email outreach, cold calling and social networking to enrich the pipeline on top of inbound leads.
• Partner with a paired SDR to develop an outbound prospecting strategy for target accounts and to re-engage stalled opportunities.
• Collaboratively share best practices across the team, enhancing the overall ZoomInfo selling strategy with your strengths.
• Leverage CRM tools to track and analyze sales activities, providing insights into pipeline health and operational effectiveness.
• Continuously gather intelligence on market trends, competitor activities, and potential opportunities within the mid-market sector.
• Contribute strategic insights to the sales and marketing teams to refine offerings and enhance go-to-market strategies.
• Performs other duties as required/assigned by manager. 

What You Bring:

• 3+ years of experience in prospecting and self-sourcing opportunities, with a proven track record of effectively identifying and engaging potential clients in similar markets
• Demonstrated experience in managing complex sales cycles within the mid-market sector, with a proven track record of closing high-value deals
• Strong strategic thinking and problem-solving skills, capable of navigating complex buying environments
• Exceptional negotiation and interpersonal skills, with the ability to manage and influence diverse stakeholder groups
• Proficiency in CRM and sales forecasting tools, with a strong analytical approach to sales management
• Dynamic, motivated individual with a persistent drive to achieve sales targets and contribute to company growth

This is a hybrid role, working a minimum of three days per week from one of our US offices.

The US base salary range for this position is $62,500 to $105,000 + variable compensation + benefits ($150,000 - $210,000 OTE (on target earnings)).

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

ABOUT THE ROLE

The Category Manager is a key driver of commercial success, transforming seasonal line plans into a high-performing, market-ready assortment. You’ll refine the product mix with precision - ensuring every SKU in your category is commercially strong, strategically priced for global markets, and positioned across channels to achieve financial targets.

Reporting to the Merchandising Director, you’ll own the physical expression of your categories from end to end. You’ll make final decisions on assortment selection (style, colour, tiering), lead pricing strategy (including off-MAP and promotional pricing), and oversee the full product lifecycle - from creating SKUs in PLM to recommending in-season markdowns or re-buys driven by performance data.

We are a community of creators who believe the best work happens when we’re together; that’s why we collaborate in-person Monday through Thursday, with Friday being flexible to work from home. This is a 9 month fixed term contract position.

A DAY-IN-THE-LIFE

Line Architecture

• Execute seasonal line plan development, including SKU counts, carryover strategy, cancellations, and newness - always aligned with the founder’s product vision and long-term assortment strategy.

• Build and maintain the line list as the foundation for seasonal assortment planning and cross-functional visibility.

• Collaborate closely with Design to finalize new silhouettes, feature sets, and product direction.

• Contribute to documenting best practices and building Standard Operating Procedures (SOPs).

Product Creation & System Setup

• Create and maintain new styles in PLM, including style codes, naming conventions, retail pricing, and product hierarchy.

• Partner with Product Development and Design through prototype rounds to ensure cost targets, margin requirements, and commercial viability are met.

Pricing

• Build the seasonal price list for new and carryover SKUs for final approval and ensure timely, accurate price uploads.

• Recommend markdown strategies and end-of-life actions, and lead system execution.

GTM Merchandising

• Lead post-mortem analysis for your categories - digging into performance, uncovering gaps, highlighting risks, and identifying opportunities for future seasons.

• Support Sales during sell-in with product insights and pricing clarity.

• Partner with Visual Merchandising to shape retail assortments by category.

• Finalize compatible SKU selection for Retail and Ecommerce and share with Planning to inform buy strategies.

• Review buy files with Planning, addressing MOQs, surcharges, cancellations, and commercial considerations.

Pricing Execution & Inventory Management

• Analyze category-level performance - including sell-through, inventory turns, and regional trends - and share insights that influence cross-functional decisions.

• Support ongoing performance reviews with deep sales and inventory analysis.

• Recommend promotional pricing for key commercial events (BFCM, Boxing Week, Luggage Sale), including system setup and validation.

DELIVERABLES & KPIs

• Timely execution of seasonal line plans, assortments, and system setup aligned to global strategy.

• Category revenue and sell-through results that meet or exceed plan.

• High accuracy in PLM setup, pricing uploads, and assortment execution with minimal downstream corrections.

• Strong inventory turns and effective management of aged inventory.

• Clear, actionable post-mortem and in-season insights that strengthen future line plans and commercial decisions.

ABOUT YOU

• 3–5 years of experience in Category Management / Merchandising with a proven ability to grow a product category.

• Fashion, Home Textiles or Hardgoods experience is essential

• Post-secondary education in Business or Fashion Merchandising is an asset.

• Skilled in Assortment Planning and Market Analysis.

• Highly proficient in Excel and Google Sheets for managing line lists.

• Experience with global pricing schemas and multi-currency environments.

• Strong commercial eye - balancing data, intuition, and aesthetic.

• Excellent cross-functional communication and alignment skills.

• Confident working under pressure to solve problems quickly.

• Experience with PLM and ERP systems

• Some familiarity with Power BI.

• Comfortable with Microsoft Office, Google Suite, and project management tools (e.g., monday.com).

NICE TO HAVE

• Category expertise in Bags, Apparel, or Headwear would be advantageous 

• Experience across both Wholesale and DTC channels.

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $81,000 - $91,000 depending on experience. This is a hybrid role, based out of our Vancouver HQ 4 days per week - Monday to Thursday, with the option to WFH on Friday.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

• Health benefits
• Competitive vacation policy
• Transit subsidy
• Maternity leave top-up for birthing and non-birthing parents
• Employee assistance program
• Professional development subsidy
• Product discount and giveaways
• Free fruit, snacks & beverages
• Social clubs and workshops (run, craft etc.)
• Weekly happy hour
• Various fun events throughout the year
• A dog friendly office

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a Customer Success Manager to grow long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives.  As the account owner, quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management.

As a member of our Customer Success team, you will proactively build relationships, identify and mitigate risk and expand product adoption in a one-to-many approach for our largest portfolio of customers.  With a high number of customers, you will be adept at managing multiple priorities without sacrifice to proactive customer delight.

SOCi expects to pay a base salary in the range of $70,000 to $100,000 CAD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.

How You Will Make an Impact:

• Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business
• Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
• Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion
• Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth
• Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers
• Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources
• Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions
• Ensure customer reference-ability and overall satisfaction level

What You’ll Need to be Successful:

• Proven track record of success with a verifiable history of exceeding sales and customer success goals
• Highly organized with the ability to effectively manage multiple tasks and competing priorities
• Driven by personal, team and company achievement with a commitment to excellence
• Possess that rare blend of technical and sales acumen wrapped in a strong customer-centric mentality
• Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
• Experience and comfort interacting with and influencing C-level executives
• Strong communication skills – written and verbal – with understanding of situational best practices
• Excellent presentation skills – from small to large audiences
• Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes
• Experience in SaaS, Social Media Management and enterprise software

Upon posting, applications for this position will be accepted on an ongoing basis.