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Senior ML-Engineer, Finance
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Highlights:
Role: Senior ML-Engineer, Finance
Location: Turkey, Remote
Language: Strong English required (C1)
About Us
Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.
The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.
We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.
The Team
Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.
We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.
About the Role
We're looking for an ML Engineer with 5+ years of production experience to own a high-impact client intelligence initiative. Following a successful proof-of-concept with an external consultant, we are bringing this project fully in-house. The ultimate goal is to generate a comprehensive, enriched list of all potential clients globally — understanding their product requirements, industry verticals, and overall revenue potential — and deploy a scoring model that feeds directly into our sales pipeline.
This is an end-to-end ownership role. You will build from the ground up: data collection, enrichment, modeling, and production deployment. The project is co-managed by company executives and has a high strategic value.
What You’ll Do
- Build a market intelligence data-base via collecting different types of data (scraping, enrichment), fixing data pipeline and creating an ML model for scoring and analysis of the raw data.
- Design and operate scrapers to extract key signals from nonprofit websites, including products used, payment tools, and industry vertical indicators.
- Develop critical filters such as an "Is this website for fundraising?" binary classifier, alongside other features that distinguish high-potential prospects.
- Source and integrate financial data from international nonprofit registries, as well as third-party signals from SimilarWeb and Facebook.
- Store and structure the enriched dataset in our internal database, making it accessible and useful across the broader team for research and analysis.
- Work closely with the sales team to understand their qualification criteria. Analyze disqualified accounts in Salesforce to identify common exclusion patterns and refine scoring accordingly.
- Deploy the scoring model and own the process of integrating outputs into Salesforce in a clean, maintainable way.
- Build a scraper to monitor existing clients' websites, tracking whether Fundraise Up tools are correctly implemented across their properties.
Challenges You'll Navigate
- At the scale of ~1 million domains, expect domain duplicates, inconsistent data, and significant noise. You'll need to develop robust, cost-efficient filtering pipelines.
- A single model won't cover everything — you'll likely build several targeted sub-models tailored to specific verticals and geographies as the project matures.
- All of this needs to be accomplished without incurring high infrastructure or data costs. Pragmatic, scrappy solutions are valued here.
Requirements
- 5+ years of ML/DS experience solving real product problems
- Strong expertise in ML and mathematical statistics: solid knowledge of classical algorithms (especially gradient boosting) and understanding of modern NLP/LLM approaches
- Proven experience with large-scale web scraping and data pipeline construction
- Metrics-driven mindset: ability to connect ML metrics (ROC-AUC, F1, RMSE) with business metrics (conversion rate, LTV)
- Strong engineering culture: confident in Python with a product-oriented approach; we value clean code, knowledge of design patterns, and solid engineering practices
- Advanced SQL; ability to independently build complex datasets in ClickHouse and work with MongoDB
- MLOps understanding: hands-on experience with experiment tracking and production workflows (Docker, Git, CI/CD)
- Autonomy: ability to break down ambiguous problems, choose the right tech stack, and deliver to production
Our Tech Stack
Core: Python (uv, ruff), FastAPI, Pydantic, Docker
Models: CatBoost, Uplift Modeling (CausalML), OpenAI (RAG, Prompt-Engineering)
Data: ClickHouse, MongoDB, pandas, Polars, Redis
MLOps: MLflow, Airflow
Monitoring: Grafana, Sentry
Infra: linux server admin, distributed computation
Bonus points
- Curiosity and a hypothesis-driven mindset
- Ability to communicate complex analytical concepts to non-technical audiences
- Detail-oriented with a strong sense of ownership
- Comfort working in fast-paced, data-rich environments
Why work with us
- A strong, collaborative product team that owns what it builds
- Clear product vision and access to real customer feedback from global nonprofit leaders
- Flat structure: no politics, just great work with great people
- Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
- Long-term focus: we offer equity options and value sustained, meaningful contribution
Benefits
- 31 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Co-working
- Remote working
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Ready to apply?
Apply to Fundraise Up
Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C004811
Role Duties and Responsibilities
- Provide first level support and troubleshooting for customers experiencing issues with LDOC Systems
- Provide 24/7 local enhanced preemptive and Response and Restoration activity to LC2IS (Sitaware), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, SEW, ICC, Airc2IS, JTS/FAST with a response time of 30 min and resolution/restore time of 1 hour.
- Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
- Provide support to UHF TACSAT Radio Static Service with 2 hour resolution time for user related incidents; 2-24hrs for technical issues that can be resolved by CSU.
- Provide end user device support, ability to respond in 30 minutes and resolve in 1 hour to incidents. End user device includes user workstations, laptops, printers and their accessories.
- Provide Video Wall Interface support with a response time of 30 minutes to incidents.
- Provide Video Matrix Interface support with a response time of 30 minutes to incidents.
- Provide Audio Services support with a response time of 30 minutes to incidents.
- Provide support to VoSIP and telephone incidents with a response of 30 minutes.
- Provide NNMS support with a response time of 1 hour and resolution of 4 hours to incidents.
- Working with CSU Izmir personnel and Layer2/3 support to resolve any LDOC CIS incidents.
- Support technical team during larger digital/hybrid events in LDOC;
- Perform other duties as may be required.
- Will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
Essential Skills, Experience and Certifications
- Three years of general experience in the following IT areas: System Administration of MS Windows Server, Active Directory,
- MS SQL Server, Broad and sound technical knowledge of ITSystems.
- Practical experience in diagnosing deficiencies in networks and associated equipment;
- Expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;
- Knowledge of the day-to-day support, operation and control of all equipment within an IT network infrastructure. Includes data backup and restore, production of network performance statistics, provision of network diagnostic information and site surveys;
- Experience in reviewing system software updates and identifying those that merit action. Tailor system software to maximize hardware functionality. Install and test new versions of system software;
- Ability to investigate and coordinate the resolution of potential and actual service problems.
Edication
- Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience..
Working Location
- Izmir, Turkey
Working Policy
- Onsite
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Ready to apply?
Apply to SpektrumSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C004814
Role Duties and Responsibilities
- Provide first level support and troubleshooting for customers experiencing issues with LDOC Systems
- Provide 24/7 local enhanced preemptive and Response and Restoration activity to LC2IS (Sitaware), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, SEW, ICC, Airc2IS, JTS/FAST with a response time of 30 min and resolution/restore time of 1 hour.
- Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
- Provide support to UHF TACSAT Radio Static Service with 2 hour resolution time for user related incidents; 2-24hrs for technical issues that can be resolved by CSU.
- Provide end user device support, ability to respond in 30 minutes and resolve in 1 hour to incidents. End user device includes user workstations, laptops, printers and their accessories.
- Provide Video Wall Interface support with a response time of 30 minutes to incidents.
- Provide Video Matrix Interface support with a response time of 30 minutes to incidents.
- Provide Audio Services support with a response time of 30 minutes to incidents.
- Provide support to VoSIP and telephone incidents with a response of 30 minutes.
- Provide NNMS support with a response time of 1 hour and resolution of 4 hours to incidents.
- Working with CSU Izmir personnel and Layer2/3 support to resolve any LDOC CIS incidents.
- Support technical team during larger digital/hybrid events in LDOC;
- Perform other duties as may be required.
- Will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
Essential Skills, Experience and Certifications
- Higher vocational training in a relevant discipline with 2 years post-related experience;
- Three years of general experience in the following IT areas: System Administration of MS Windows Server, Active Directory,
- MS SQL Server, Broad and sound technical knowledge of ITSystems.
- Practical experience in diagnosing deficiencies in networks and associated equipment;
- Expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;
- Knowledge of the day-to-day support, operation and control of all equipment within an IT network infrastructure. Includes data backup and restore, production of network performance statistics, provision of network diagnostic information and site surveys;
- Experience in reviewing system software updates and identifying those that merit action. Tailor system software to maximize hardware functionality. Install and test new versions of system software;
- Ability to investigate and coordinate the resolution of potential and actual service problems.
Edication
- Or a secondary educational qualification with 4 years post-related experience..
Working Location
- Izmir, Turkey
Working Policy
- Onsite
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Ready to apply?
Apply to SpektrumSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C004808
Role Duties and Responsibilities
- Provide first level support and troubleshooting for customers experiencing issues with LDOC Systems
- Provide 24/7 local enhanced preemptive and Response and Restoration activity to LC2IS (Sitaware), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, SEW, ICC, Airc2IS, JTS/FAST with a response time of 30 min and resolution/restore time of 1 hour.
- Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
- Provide support to UHF TACSAT Radio Static Service with 2 hour resolution time for user related incidents; 2-24hrs for technical issues that can be resolved by CSU.
- Provide end user device support, ability to respond in 30 minutes and resolve in 1 hour to incidents. End user device includes user workstations, laptops, printers and their accessories.
- Provide Video Wall Interface support with a response time of 30 minutes to incidents.
- Provide Video Matrix Interface support with a response time of 30 minutes to incidents.
- Provide Audio Services support with a response time of 30 minutes to incidents.
- Provide support to VoSIP and telephone incidents with a response of 30 minutes.
- Provide NNMS support with a response time of 1 hour and resolution of 4 hours to incidents.
- Working with CSU Izmir personnel and Layer2/3 support to resolve any LDOC CIS incidents.
- Support technical team during larger digital/hybrid events in LDOC;
- Perform other duties as may be required.
- Will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
Essential Skills, Experience and Certifications
- Higher vocational training in a relevant discipline with 2 years post-related experience;
- Three years of general experience in the following IT areas: System Administration of MS Windows Server, Active Directory,
- MS SQL Server, Broad and sound technical knowledge of ITSystems.
- Practical experience in diagnosing deficiencies in networks and associated equipment;
- Expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;
- Knowledge of the day-to-day support, operation and control of all equipment within an IT network infrastructure. Includes data backup and restore, production of network performance statistics, provision of network diagnostic information and site surveys;
- Experience in reviewing system software updates and identifying those that merit action. Tailor system software to maximize hardware functionality. Install and test new versions of system software;
- Ability to investigate and coordinate the resolution of potential and actual service problems.
Edication
- Or a secondary educational qualification with 4 years post-related experience..
Working Location
- Izmir, Turkey
Working Policy
- Onsite
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Ready to apply?
Apply to SpektrumSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C004807
Role Duties and Responsibilities
- Provide first level support and troubleshooting for customers experiencing issues with LDOC Systems
- Provide 24/7 local enhanced preemptive and Response and Restoration activity to LC2IS (Sitaware), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, SEW, ICC, Airc2IS, JTS/FAST with a response time of 30 min and resolution/restore time of 1 hour.
- Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
- Provide support to UHF TACSAT Radio Static Service with 2 hour resolution time for user related incidents; 2-24hrs for technical issues that can be resolved by CSU.
- Provide end user device support, ability to respond in 30 minutes and resolve in 1 hour to incidents. End user device includes user workstations, laptops, printers and their accessories.
- Provide Video Wall Interface support with a response time of 30 minutes to incidents.
- Provide Video Matrix Interface support with a response time of 30 minutes to incidents.
- Provide Audio Services support with a response time of 30 minutes to incidents.
- Provide support to VoSIP and telephone incidents with a response of 30 minutes.
- Provide NNMS support with a response time of 1 hour and resolution of 4 hours to incidents.
- Working with CSU Izmir personnel and Layer2/3 support to resolve any LDOC CIS incidents.
- Support technical team during larger digital/hybrid events in LDOC;
- Perform other duties as may be required.
- Will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
Essential Skills, Experience and Certifications
- Higher vocational training in a relevant discipline with 2 years post-related experience;
- Three years of general experience in the following IT areas: System Administration of MS Windows Server, Active Directory,
- MS SQL Server, Broad and sound technical knowledge of ITSystems.
- Practical experience in diagnosing deficiencies in networks and associated equipment;
- Expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;
- Knowledge of the day-to-day support, operation and control of all equipment within an IT network infrastructure. Includes data backup and restore, production of network performance statistics, provision of network diagnostic information and site surveys;
- Experience in reviewing system software updates and identifying those that merit action. Tailor system software to maximize hardware functionality. Install and test new versions of system software;
- Ability to investigate and coordinate the resolution of potential and actual service problems.
Edication
- Or a secondary educational qualification with 4 years post-related experience..
Working Location
- Izmir, Turkey
Working Policy
- Onsite
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Ready to apply?
Apply to SpektrumSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C004813
Role Duties and Responsibilities
- Provide first level support and troubleshooting for customers experiencing issues with LDOC Systems
- Provide 24/7 local enhanced preemptive and Response and Restoration activity to LC2IS (Sitaware), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, SEW, ICC, Airc2IS, JTS/FAST with a response time of 30 min and resolution/restore time of 1 hour.
- Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
- Provide support to UHF TACSAT Radio Static Service with 2 hour resolution time for user related incidents; 2-24hrs for technical issues that can be resolved by CSU.
- Provide end user device support, ability to respond in 30 minutes and resolve in 1 hour to incidents. End user device includes user workstations, laptops, printers and their accessories.
- Provide Video Wall Interface support with a response time of 30 minutes to incidents.
- Provide Video Matrix Interface support with a response time of 30 minutes to incidents.
- Provide Audio Services support with a response time of 30 minutes to incidents.
- Provide support to VoSIP and telephone incidents with a response of 30 minutes.
- Provide NNMS support with a response time of 1 hour and resolution of 4 hours to incidents.
- Working with CSU Izmir personnel and Layer2/3 support to resolve any LDOC CIS incidents.
- Support technical team during larger digital/hybrid events in LDOC;
- Perform other duties as may be required.
- Will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
Essential Skills, Experience and Certifications
- Higher vocational training in a relevant discipline with 2 years post-related experience;
- Three years of general experience in the following IT areas: System Administration of MS Windows Server, Active Directory,
- MS SQL Server, Broad and sound technical knowledge of ITSystems.
- Practical experience in diagnosing deficiencies in networks and associated equipment;
- Expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;
- Knowledge of the day-to-day support, operation and control of all equipment within an IT network infrastructure. Includes data backup and restore, production of network performance statistics, provision of network diagnostic information and site surveys;
- Experience in reviewing system software updates and identifying those that merit action. Tailor system software to maximize hardware functionality. Install and test new versions of system software;
- Ability to investigate and coordinate the resolution of potential and actual service problems.
Edication
- Or a secondary educational qualification with 4 years post-related experience..
Working Location
- Izmir, Turkey
Working Policy
- Onsite
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Ready to apply?
Apply to Spektrum