Company Overview: 

Enformion is a leading data and analytics platform focused on delivering powerful intelligence solutions to businesses and government agencies. We are expanding our capabilities with company‑wide AI initiatives designed to improve internal efficiency and unlock new product opportunities. As noted in the source document, this role supports “projects on track while leading company‑wide AI initiatives,” and requires someone who is comfortable working across departments and adapting to shifting priorities. Our environment is collaborative, fast‑moving, and ideal for someone who thrives in a team‑first setting where “no task is too small, no responsibility too large.” 

Position Overview: 

We are seeking a versatile and highly motivated Product Manager to help drive AI‑powered initiatives across the organization. This role blends product strategy, project coordination, and hands‑on AI agent development. You will collaborate closely with engineering, design, and business stakeholders to plan, execute, and optimize projects that enhance internal workflows and eventually support client‑facing products. 

The position begins with a focus on internal efficiency but will expand into shaping new AI‑driven features and offerings for our customers. Success requires creativity, problem‑solving, strong communication skills, and the ability to lead or support projects depending on organizational needs. 

Salary: $120k-$135k

Qualifications: 

Required 

• Strong desire to become an expert in building and deploying AI agents — treating it as a craft, not just a job function. 

• Continuous learning mindset with the ability to grow into expanded responsibilities. 

• Comfortable working across multiple teams and departments in a highly cross‑functional role. 

• Excellent communication skills, including the ability to run discovery conversations with non‑technical stakeholders and translate them into structured workflow specifications. 

• Demonstrated experience independently leading projects or initiatives with minimal oversight. 

• Hands‑on experience building with AI tools in workflow or automation contexts (Claude, ChatGPT, n8n, Make, LangChain, etc.). 

• At least 6+ months of experience in a business or corporate team environment. 

Preferred 

• Direct experience designing and deploying end‑to‑end agentic AI workflows. 

• Process management or Six Sigma experience. 

• Familiarity with AWS and Jira. 

• Experience working remotely as part of a distributed team. 

• Exposure to two or more of the following domains: data science, product management, software engineering, sales/marketing, project management. 

• Direct experience in data science, product, or engineering. 

• Python proficiency. 

Key Responsibilities: 

• Provide project planning and coordination across teams. 

• Partner closely with engineers, designers, and relevant stakeholders to move initiatives forward. 

• Problem‑solve independently and collaboratively to meet project goals. 

• Develop AI agents using Claude CoWork. 

• Review and refine AI agents developed by colleagues. 

• Stay current on emerging AI capabilities and industry developments. 

• Lead internal AI trainings and workshops to increase adoption and effective use of AI tools. 

Lead Technical Program Manager
Location: Remote with some travel expected 1 - 3 times a year
Department: Product and Technology
Reports To: Director of Program Management
Hours: Available for synchronous collaboration 3pm - 8pm UTC

About the Role

We are looking for an experienced and strong Technical Program Manager (TPgM) to drive critical cross-functional and cross-departmental programs, ensure strategic alignment of the work, and guide teams toward impactful outcomes. 

In this role, you’ll be both a trusted thought partner and a hands-on execution-oriented driver, enabling teams to deliver complex programs with clarity, efficiency, and measurable results. We are looking for someone with a proven ability to build strong relationships and align diverse stakeholders around shared objectives. The role requires comfort navigating ambiguity independently. 

We are specifically looking for a TPgM with demonstrated technical depth, and a proven track record of working with and partnering with large, complex technology organizations. 

Key Responsibilities

Program Leadership & Delivery

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.

Strategic Planning & Capacity Management

• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.

Risk, Issue & Dependency Management

• Proactively identify risks, issues, and cross-functional dependencies (especially with
• Legal and Communications), and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality. 

Stakeholder & Relationship Management

• Build and maintain strong relationships with diverse internal and external stakeholders, including the volunteer community where required; communicate effectively, "read the room" and tailor engagement to context.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Program Operations & Reporting

• Manage program-level operations such as scheduling, coordination, reporting, and meeting facilitation.
• Maintain strong documentation and transparent reporting structures, ensuring visibility across all stakeholders.
• Evaluate success against metrics and milestones, and ensure clear communication of that in reporting. 

Enablement & Training

• Conduct training and coaching for program stakeholders on programmatic tools, processes, and best practices.
• Promote understanding and adoption of scalable program management practices across the department.
• Mentor and support other TPgMs. 

Narrative & Communication

• Tell the story of complex work streams clearly and simply, highlighting the why, the how, and the impact.
• Serve as an effective nudger - keeping the right level of accountability without micromanagement.

Qualifications

• 8+ years of experience in Technical Program Management or a related field, preferably in a product-driven or engineering-led organization.
• Strong systems thinking, organizational, and analytical skills. 
• Proven success managing complex programs with multiple stakeholders.
• Expertise in risk management, capacity planning, and strategic alignment.
• Exceptional communication and relationship-building abilities.
• Comfort with ambiguity and a bias for action.
• Experience working with Legal, Communications, and other business-critical functions outside of Product & Technology.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$126,234 to US$192,381  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

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Applicant Privacy Policy

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What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

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News from across the Wikimedia movement

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Wikimedia 2030

​​At Qohash, we’re building a foundational pillar of Canada’s digital sovereignty. As AI adoption accelerates and data becomes a strategic national asset, we believe security must scale differently, without moving or copying data.

We look for bold, mission-driven individuals who are energized by meaningful impact, not incremental change. You thrive in high-stakes, fast-moving environments where policy, technology, and global expansion converge. You take ownership, embrace constructive conflict, and act with accountability even when the path isn’t fully defined.

We value people who combine technical depth with strategic clarity, leaders who pursue excellence relentlessly, demonstrate resilience under pressure, and collaborate across disciplines to protect the world’s most sensitive data.

If you’re motivated by helping build a sovereign, globally respected technology champion, read on

Company culture is at our core

Our 5 core values are more than just words; they are a way of life for us. We know that companies with a strong culture and a higher purpose perform better in the long run.

Do our values speak to you?

• Pursuit of excellence — Data security companies that aren't constantly improving every aspect of what they mean by 'excellent' shouldn't exist.
• Resilience — Security is a marathon without a finish line. Our customers and employees must have the support they need.
• Mission focus — We are here to protect the world's most sensitive data and create a safer digital future for all.
• Accountability — Trust is earned through actions, not blame or wishful thinking. Fulfill promises and take responsibility for mistakes.
• Embracing conflict — To reach consensus and problem-solve quickly, it's important to communicate honestly and courageously.

Who you are

You are a marketing professional who has moved past the basics and is ready to take real ownership. You have worked in environments where you had to figure things out, deliver under pressure, and contribute beyond your job description. You bring ideas, flag problems early, and take accountability for outcomes, not just deliverables.

You are bilingual in English and French, written and spoken, and comfortable representing the Qohash brand in high-visibility contexts with clients, partners, and prospects. You thrive on-site at conferences and tradeshows: not just a strong planner, but someone who is energized by fast-paced, high-stakes environments.

You are genuinely curious about AI and actively experiment with new tools, not as a trend to follow, but as a way to work smarter, standardize processes, and raise the bar for everything the marketing team produces.

What you will do

Events

• Own end-to-end event coordination, budget tracking, logistics, booth design, material sourcing, and travel bookings
• Develop event briefs, coordinate stakeholder preparation, and execute pre-event content across channels in both English and French
• Be present on-site at events and own post-event operations, CRM attribution, follow-up coordination, and ROI reporting

Demand Generation & Campaigns

• Execute campaign assets as briefed by the Marketing Manager; email copy, ad creatives, social content, and landing page copy
• Monitor campaigns in HubSpot, LinkedIn Campaign Manager, Google Ads, and other active platforms; track and report on CPL, MQL, and conversion metrics
• Support email, LinkedIn, and ABM campaign execution; assist with A/B testing setup, performance monitoring, and documentation of learnings

Content & Social

• Own the social media calendar, coordinating all bilingual content, scheduling, and performance reporting
• Project manage content production: blogs, case studies, thought leadership; coordinating with internal SMEs and ensuring on-schedule publication
• Support product and feature launch campaigns by executing content and asset production based on briefs from the Marketing Manager

Reporting & Operations

• Maintain lead tracking and campaign attribution in HubSpot; ensure data hygiene and accurate reporting across campaigns
• Build and maintain regular performance reports covering events, demand gen, social, and email
• Maintain the master marketing calendar and support general marketing operations, such as merch, swag, client gifts, printing, and shipping logistics

What your resume shows

Must Haves

• 3-5 years of experience in B2B SaaS marketing
• Full professional bilingualism in English and French, written and spoken 
• Experience in leveraging AI tools to enhance productivity and streamline workflows 
• Proven track record managing events end-to-end and representing the brand directly with prospects and partners
• Proven ability to manage multiple marketing workstreams simultaneously with strong attention to detail
• Solid grasp of core B2B marketing metrics: CPL, MQL, conversion rate, event ROI
• A strong alignment with our core values and high-velocity company experience
• Bachelor's or Master's degree in Marketing, Communications, or equivalent professional experience

Nice to Haves

• Experience working in a cybersecurity company, familiarity with technical and security-conscious buyers
• Proficiency with HubSpot, LinkedIn Campaign Manager, Google Ads, or Google Analytics
• Basic design proficiency in Canva for producing or adapting event and campaign assets
• Preference for candidates resident in Quebec or Ontario

What's in it for you?

• Competitive salary range.
• Enjoy up to six weeks of paid time off annually, because we value your work-life balance.
• Comprehensive health benefits, including:
• Life insurance
• Short- and long-term disability
• Paramedical and telemedicine services
• Health Spending Account (HSA)

Qohash is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. A working proficiency in English is required for this position based on the company's operational requirements. Only those candidates selected for interview will be contacted.

Job Title:                                        Technical Sales Specialist

Title of Supervisor:                       Regional Sales Manager

Job Location:                                  Remote

Company Website:                       www.greenworkstools.com

Company Summary:

Be part of a more sustainable future with Greenworks Tools. We’re looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace.

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY consumers and landscaping professionals. Our company distributes Greenworks-branded and private label products, as well as products for an extensive network of original equipment manufacturers. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment, and reel mowers, Greenworks Tools offers the right tool for every job.

Utilizing best-in-class battery, control, and drive technologies, Greenworks Tools deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.

Position Summary:

The Technical Sales Specialist (TSS) will create and develop relationships with professional dealers, End Users, distributor personnel, Regional Landscape Accounts, and large end users such as municipalities, educational facilities, hospitality, etc. with the purpose of selling Greenworks Professional Outdoor Power Equipment and raising brand awareness within the commercial OPE segment. The Technical Sales Specialist will report to the Regional Sales Manager (RSM) and work closely with the local Distributor Territory Managers (TM) by developing opportunities to pursue new relationships to establish new commercial sales and expand our professional dealer base. The Technical Sales Specialist (TSS) will play a key role in the growth, development, and sales within the Professional Products category at Greenworks Tools. This position will work closely with their assigned Distributor Sales Team and serve as a liaison and resource for the Distributor Territory Managers and authorized Greenworks Commercial Dealers within their assigned geography.

The successful candidate will have strong industry knowledge of the professional handheld and wheeled outdoor power equipment business.  Candidate should have good understanding the channels listed within the job requirements and the necessary sales skills to be successful within these customer bases. Candidate should have experience understanding the independent servicing dealer and their role within the channel.

The ability to work independently and maintain relationships with business stakeholders will be critical to the success of this role.

Position Responsibilities may include, but not limited to:

Essential Duties and Responsibilities:

• Ownership of this business segment and the achievement of assigned goals and objectives.
• Ownership of company issued demo equipment.
• Perform product training to Distributor Staff and Key Dealer personnel
• Prospecting, lead generation, and acquisition of new accounts for Greenworks’ distribution within these business areas.
• Lead role within tradeshows and key marketing events within the channel.
• Develop new product launch initiatives within assigned geography.
• Work cross functional with other departments such as Marketing, Product Management, and Field Sales Personnel.
• Performs other duties as assigned.

Required Skills and Experience:

• Positive attitude
• Strong attention to detail
• Excellent organizational and time management skills
• Excellent communication skills, including both written and verbal.
• Ability to work in a team and independently.
• Customer-centric attitude with the ability to deal with cross functional teams.
• Demonstrated ability to collaborate with and influence senior level management and key business stakeholders.
• Performs other duties as required

Position Type/Expected Hours of Work:

• This is a full-time position, and hours of work and days are Monday through Friday, 8 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience:

• Associates Degree preferred and/or equivalent work experience or transferrable skills
• 3+ years of experience working within an OPE or OPE Parts Manufacturer.
• 3+ years of field sales experience within an OPE or OPE Parts Manufacturer.

Summary

As a primary architect of our financial systems, you will bridge the gap between sophisticated technical design and global business strategy to build a leading-edge digital ecosystem. This role offers the unique challenge of designing our next phase of automation, analytics, and AI in our business processes.

This is a high-impact opportunity to lead the evolution of our finance tech stack, ensuring our data and infrastructure empower the Wikimedia Foundation’s operations so that we can meet our vision of helping every human being freely share in the sum of all knowledge.

You are responsible for:

• Shaping, evolving, and championing the core finance systems strategy to improve accounting and finance operational workflows and promote automation.
• Developing and own a strategic 3-year finance system transformation roadmap that prioritizes initiatives based on business impact, feasibility, resource constraints, and evaluation criteria that measure the effectiveness of transformation initiatives against long-term Foundation goals.
• Driving end-to-end digital transformation of our workflows in collaboration with the business analysis, project management, IT Services teams, and subject matter experts.
• Leading cross-functional system transformation initiatives, serving as both strategist and hands-on project leader.
• Serving as the overall finance systems product owner, driving continuous improvement, proactively identifying inefficiencies, reducing manual work, and enhancing data accuracy and audit readiness.
• Proactively managing risks associated with ERP architecture and data integrity, ensuring that system evolutions do not disrupt business-critical financial activities or audit objectives.
• Driving collaborative decision-making and governance with senior leaders in IT, HR, Fundraising, and Security to execute system-related policies and internal controls, ensuring organization-wide compliance across global finance operations.
• Navigating complex, sensitive organizational shifts by influencing senior leadership and cross-functional stakeholders to adopt new technologies and process changes.
• Defining and owning adoption and success metrics for financial systems.
• Managing the budget and drive cost efficiency of our ERP systems.
• Acting as finance automation & AI lead for our financial workflows, identifying automation targets, improved analytics, and designing agentic workflows.
• Effectively leading a small ERP systems team of 2 direct reports who are responsible for managing multiple work streams and functional areas with dotted lines to other teams.  Ensuring the team meets goals, drives improvement, and develops professionally.

Skills and Experience:

Leadership and Collaboration

• 10+ years of progressive experience in finance transformation, ERP implementation, and systems improvement.
• Strong understanding of accounting and finance concepts; US GAAP principles; record-to-report, procure-to-pay, and other financial cycles.
• Ability to work effectively in a highly integrated working model, partnering deeply with other teams and subject matter experts to design solutions where boundaries overlap.
• Ability to lead workshops, including gathering and documenting business needs and use cases, and recommending envisioned processes.
• Experience delivering major transformation initiatives in waterfall and agile environments. 
• Proven track record in managing cross-functional systems teams. 
• Experience defining roadmaps, prioritizing backlogs, and delivering complex, multi-system changes.
• Able to communicate technical decisions in plain language to senior leadership and cross-functional audiences
• Skilled at working in a global, distributed, remote-friendly environment.

Technical and Architectural

• Direct experience designing and governing multi-tenant cloud enterprise architectures, including management of asynchronous data flows, API rates, and schema evolution between SaaS systems and data warehousing.
• Hands-on experience designing and implementing data pipelines to consolidate disparate data in end-to-end financial workflows.
• Deep understanding of finance processes and ERP systems (Sage Intacct, Coupa, Navan or similar).
• Understanding of non-profit data environments would be a plus.
• Experience defining integration strategy using knowledge of integration patterns and technologies (JSON/XML, REST/SOAP, webhooks), identity, and security controls.
• Knowledge of audit and compliance frameworks and the ability to map these to system configurations.
• Experience designing and implementing cloud data lake or data warehouse solutions in multi-tenant environments is a plus.

Qualities that are important to us:

• You enjoy collaborating with a range of stakeholders and value knowledge sharing. 
• You love solving problems and understand the connections between micro-decisions and macro systems. 
• You love using data and metrics to measure performance and to tell a story.
• You believe in the mission of the Foundation and are excited to refine tools, systems, ways of working to support that mission. 
• You are comfortable with ambiguity and are able to adapt to a rapidly changing business environment.
• You thrive in a results-oriented culture that favors collaborative decision making.
• You are a flexible and creative individual capable of managing multiple priorities and projects in a diverse environment.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$136,760 to US$210,769 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Nozomi Networks is seeking a highly skilled and detail-oriented Financial Systems Manager to join our Enterprise Applications team. The ideal candidate will have 3-7 years of techno-functional NetSuite experience, preferably with a consulting background. Position will require experience with the NetSuite Advanced Revenue Module. Some Salesforce experience is preferred but not required.

In this role you will:

• Manage NetSuite ERP: Oversee the administration, configuration, and optimization of our NetSuite ERP platform and integrated financial applications (e.g. Avalara, Stripe, Zip).
• Administer NetSuite Advanced Revenue Module: Configure and optimize NetSuite’s Advanced Revenue Module, ensuring compliance with revenue recognition standards.
• Cross-Departmental Collaboration: Work closely with various departments (e.g. Accounting, AR/AP, Supply Chain) to streamline processes and ensure seamless integration with our Salesforce CRM platform, our 3PLs, and Nozomi production applications.
• Process Documentation: Create and maintain detailed process documentation in our SharePoint knowledgebase, ensuring clarity and accessibility for all stakeholders.
• Data Management and Governance: Monitor and manage application data cleanliness; maintain accurate record and field definitions in our Data Dictionary.
• Training and Support: Train and support end-users on NetSuite functionality and ERP processes.

To be successful in this opportunity, you will have:

• Experience: 3-7 years of experience with NetSuite, including hands-on experience with the NetSuite Advanced Revenue Module.
• Attention to Detail: You should be obsessed with clean data, clear documentation, and maintaining a healthy ERP platform in accordance with NetSuite best practices.
• Documentation Skills: Ability to generate clear process documentation and distribute to users via our SharePoint knowledgebase.
• Collaboration: Excellent interpersonal and communication skills, with a proven ability to work effectively across departments.
• Technical Aptitude: Proven ability to quickly learn, manage, and troubleshoot new applications across the enterprise applications landscape.

#LI-Remote

#LI-AF1

Role Overview

As a Founding Senior Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion.

What You'll Be Doing

• Own technical sales engagements from discovery through close
• Deliver tailored, high-impact demos focused on business outcomes
• Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
• Lead RFP and security questionnaire completion in collaboration with Product and Security teams
• Build and maintain reusable demo environments reflecting target customer segments
• Develop onboarding materials, configuration libraries, and example rating logic
• Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
• Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
• Contribute to shared team assets like:
  • Discovery playbooks
  • Configuration scopes and success criteria templates
  • Demo setup guides and walkthroughs
• Collaborate with Product and Engineering to align roadmap with customer pain points
• Surface recurring objections and product gaps with clarity and context
• Provide post-sale context to Implementation & Customer Success

Who We Hope You Are

• 6–10+ years in technical pre-sales, solutions engineering, or technical consulting
• Hands-on experience in demos, architecture design, and enterprise sales support
• Strong insurance domain knowledge (or curiosity to learn quickly)
• Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
• Ability to communicate technical value to both execs and practitioners
• Coding competence in Javascript and SQL
• Up to 30% Travel

The Mission: Eliminate Fear

Health insurance is complicated, expensive, and intimidating. At SimplyInsured, we are on a mission to eliminate that fear. We empower small business owners—the backbone of the economy—by making the enormous task of providing health insurance transparent, accessible, and dead-simple.

Born in Y-Combinator and backed by top-tier investors like Polaris Partners and Bessemer Venture Partners, we are disrupting a convoluted industry through massive partnerships with NetSuite, Toast, and Square.

The Role: The Growth Engine

As our Senior Strategic Partnerships Manager, you will report directly to the CEO and serve as the face of SimplyInsured to our most valuable allies. You aren't just "managing accounts"; you are an architect of revenue. You will be responsible for nurturing our existing ecosystem—including major platforms like Toast and Square—while identifying and unlocking new revenue streams through creative co-marketing and deep-funnel integrations.

This is a high-visibility role for a proactive relationship-builder who thrives on hitting growth targets and building long-term value.

How You’ll Make an Impact

• Drive Revenue & Growth: Own the commercial success of our key partnerships. You’ll develop and execute strategic account plans designed to increase user acquisition and maximize the value of every partnership.
• Be the Primary Envoy: Act as the main point of contact for executive stakeholders at our partner companies, ensuring SimplyInsured is their "top-of-mind" health insurance solution.
• Full Lifecycle Ownership: Manage the journey from initial onboarding and technical integration to post-launch optimization and long-term scaling.
• Strategic Co-Marketing: Partner with marketing teams to design and launch high-impact campaigns (webinars, email journeys, landing pages) that resonate with small business owners.
• Data-Driven Strategy: Track KPIs, conduct quarterly business reviews (QBRs), and synthesize partner feedback into actionable insights for our Product and CEO.
• Spot Opportunities: Identify "white space" within existing accounts to expand our footprint within their ecosystem.

What You’ll Bring

• The Track Record: 5+ years of experience in Strategic Partnerships with a proven history of hitting revenue targets in an early-stage startup or high-growth SaaS environment.
• The "Hustle" Factor: You are a self-starter who doesn't wait for a playbook—you write it.
• The Communicator: Exceptional presentation skills. You can take the "convoluted world of insurance" and make it sound simple and exciting to a partner.
• Analytical Rigor: You are comfortable with data and can use it to tell a story that justifies a new experiment or resource allocation.
• Insurtech/Fintech Knowledge: (Preferred) Experience navigating the complexities of regulated industries.

What We Offer

• Equity Stake: Generous stock option packages—you should benefit from the growth you drive.
• Competitive Pay: Strong base salary plus an annual performance bonus up to 25% of your annual base salary based on partner retention and revenue growth. 
• Comprehensive Benefits: 100% Company-paid Medical, Dental, and Vision for you and your family members.
• Freedom & Trust: "Take what you need" time off and a remote-first culture that values results over "clocking in."
• Direct Impact: A reporting line to the CEO and a culture that values "the obligation to dissent."

Compensation

Starting Base Salary Range: $110,000 - $150,000  ($130-$190,000 OTE) 

A Note on Our Inclusive Culture

SimplyInsured is driven by the diversity of our backgrounds. Statistics in the tech industry show that underrepresented groups—including women and people of color—often hesitate to apply unless they meet 100% of the qualifications.

If you are passionate about our mission and have the "startup grit" we're looking for, please apply. We value unique perspectives and are looking for someone to amplify our team, not just fit into it.

#LI-Remote  #LI-HS1

The Partnerships Team 

The Partnerships team at OpenZeppelin drives strategic relationships with the financial institutions, enterprise technology vendors, fintechs, professional services firms, and standards bodies that are shaping how blockchain security is adopted at scale. We build and activate the partner ecosystem through which OZ's security audits, advisory services, open-source smart contract libraries, and security operations tooling reach the institutions and developers who need them most. We operate cross-functionally with Sales, Solutions Development, Legal, Engineering, and Marketing to ensure partnerships are structured well, activated quickly, and deliver measurable commercial impact.

What you'll be doing

OpenZeppelin is expanding its partnerships function and looking for a commercially driven Senior Partnerships Representative to help source, develop, and close strategic partnerships across our target verticals. You will work directly alongside the Head of Partnerships, owning a pipeline of partner opportunities end-to-end - from first conversation through to signed agreement and initial activation. This is a role for someone with good commercial instincts and strong execution discipline who is ready to grow into a larger partnerships remit.

• Source and develop new partnership opportunities across crypto-native projects, fintechs, and institutions.
• Own and progress a pipeline of partner deals across all stages, from prospecting and qualification through to commercial negotiation and close.
• Build and maintain working relationships with business development, product, and technical counterparts at partner organisations.
• Develop a strong understanding of each partner's business model, strategic priorities, and how OZ's offering creates value for them and their clients.
• Help structure partnership frameworks - referral, co-sell, integration, and joint go-to-market - that align incentives and drive measurable commercial outcomes for both sides.
• Collaborate closely with internal teams - Sales, Solution Development, Legal, Engineering, Services, and Finance - to coordinate input, manage dependencies, and keep stakeholders aligned throughout the deal lifecycle.
• Work with Solution Development and Engineering to shape integration and technical partnership proposals.
• Support the Head of Partnerships on pipeline reporting, forecasting, and contributing to how the function evolves.
• Represent OpenZeppelin at industry events, working groups, and partner meetings.

You have

• 3+ years in partnerships, business development, or sales at a technology company, with experience contributing to multi-stakeholder commercial deals.
• Sound commercial judgement: you can qualify opportunities, identify where value sits, and prioritize your pipeline accordingly.
• Comfortable engaging a range of stakeholders at partner organizations - commercial, product, and technical - and adapting your approach to each.
• Excellent written and verbal communication; able to translate technical complexity into commercial narrative and vice versa.
• Self-directed and comfortable with ambiguity - this function is still being built and you will be expected to contribute to how it takes shape.
• Experience in blockchain, fintech, financial institutions, digital assets, or enterprise technology is a strong plus.

Nice to have

• Exposure to common partnership structures - referral, reseller, co-sell, integration - and a working understanding of how they are negotiated.
• Commercially aware. You understand what a good deal looks like from both sides of the table, and you think beyond the signature to the relationship that comes after.
• Relationship-first. You invest in the people behind the partnership, not just the process. Deals progress because people trust you.
• Curious across disciplines. You enjoy getting up to speed on security, infrastructure, and institutional workflows, and you hold your own with technical and commercial counterparts.
• Autonomous but collaborative. You drive your own pipeline without needing to be managed, but you operate as part of a team and bring others in at the right moments.
• Builder mentality. You are joining an early-stage function. You are energised by that, not unsettled by it.

Logistics:

Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter Call (30 mins)
• Hiring Manager Call (60 mins)
• Team Interview (30 mins)
• Leadership Interview (30 mins)
• Paid work test (up to 20 hours of paid work)
• Reference checks

About the role: 

We are seeking an exceptional Contract Senior Technical Recruiter to join our Talent Team. This role will report to the Director of Technical Recruiting. You’ll play a critical role in building high-performing teams and shaping Garner’s growth by hiring exceptional talent across departments such as Engineering, Data & Product. You will be working cross functionally with Hiring Managers, Interviewers and other leaders throughout the business to bring top talent into our organization as we scale at a rapid pace. This role is a 6 month contract.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work 

What you will do:

• Manage full cycle recruiting for multiple, complex searches and creating innovative sourcing strategies to attract top talent 
• Influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel
• Lead and scale sourcing capability to proactively build high-quality talent pipelines, leveraging diverse channels to accelerate the hiring of market-leading talent at Garner.
• Partner with key stakeholders to understand hiring needs, conduct intake meetings, and determine target profiles to set and drive sourcing strategies
• Maintain accurate and up-to-date documentation within our applicant tracking system (Greenhouse), enabling meaningful reporting and data integrity

The ideal candidate has:

• 5+ years of full-lifecycle technical recruiting experience 
• Experience hiring talent in a fast-paced environment, ideally in a startup or digital health company
• Demonstrated success building and owning sourcing pipelines while developing effective top-of-funnel strategies 
• Ability to translate recruiting data into actionable insights that influence stakeholders, improve decision-making, and accelerate hiring performance
• Strong relationship builder who brings a consultative recruiting mindset to engage both candidates and key stakeholders
• Preference for experience with BrightHire and Greenhouse 
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

Compensation Transparency:

The target hourly rate for this position is $55-70/hour. The individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. 

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

What this role is about:
As a Senior Technical Account Manager (Sr. TAM) at RapidSOS, you will serve as the lead technical partner for our most complex and high-value enterprise customers. In this senior capacity, you will not only ensure the reliability and performance of critical systems but also act as a strategic consultant, mentoring junior team members and driving the technical evolution of our largest partnerships.

You will operate at the highest level of technical customer operations, telephony, and engineering, serving as a subject matter expert who guides enterprise organizations through ongoing operations with our technical teams.  Additionally for new accounts you’ll have to navigate architectural changes and large-scale platform migrations. If you are a seasoned technical professional who excels in high-stakes environments and possesses a deep-seated drive to improve the technology supporting emergency response, this role offers the opportunity to make a massive impact on global safety.

What you’ll do: 

• Lead the technical strategy for a growing premier portfolio of monitoring company customers, acting as their most senior trusted advisor and executive escalation point.
• Architect and oversee the design of enterprise-grade call flows, including advanced telephony routing, complex failover strategies, and custom integration patterns.
• Proactively audit system performance across the enterprise, identifying systemic risks and driving large-scale improvements to reliability, latency, and call success rates.
• Direct high-severity incident response coordination, conducting deep-dive root cause analysis and ensuring long-term remediation strategies are implemented across the customer base.
• Synthesize complex customer requirements into high-level strategic feedback for product and engineering leadership to help define the long-term platform roadmap.
• Orchestrate complex platform migrations and global feature rollouts, ensuring zero-downtime transitions for mission-critical services.
• Collaborate cross-functionally with leadership in engineering, product, and operations to refine the customer experience and internal support workflows.
• Establish and evangelize best practices regarding redundancy, monitoring, and massive-scale handling for real-world emergency spikes.
• Mentor junior Technical Account Managers, providing guidance on technical troubleshooting and relationship management.
• Analyze macro-level metrics and trends to drive continuous service improvement and business reviews with customer stakeholders

What we’re looking for in our ideal candidate: 

• 8+ years in a Technical Account Manager, Solutions Engineer, or similar senior technical role supporting large-scale enterprise customers. 
• Expert-level experience working with APIs, complex distributed systems, and cloud-based platforms. 
• A proven track record in environments where high uptime, low latency, and extreme reliability are non-negotiable. 
• Mastery in incident management, maintaining total composure under extreme pressure to drive rapid resolution during live emergencies. 
• Exceptional architectural vision, with the ability to map end-to-end workflows across vast networks of vendors and failure points. 
• Superior communication skills, capable of translating deep technical complexities into strategic insights for C-suite stakeholders. 
• High degree of autonomy and ownership, with the ability to prioritize high-impact tasks in a fast-moving, mission-critical environment. 
• Data-driven mindset, leveraging advanced analytics to guide technical decisions and recommendations. 
• Willingness to travel up to 10%

Nice-to-have experience (but not required!):

• Industry Expertise: Prior experience in the Personal Emergency Response Systems (PERS) space or the broader HealthTech/Remote Patient Monitoring industry. 
  Expertise in telephony concepts such as SIP, global call routing, and VoIP concurrency. 
• Extensive experience with Public Safety technology, medical alert systems, or high-volume contact centers. 
• Advanced knowledge of SRE (Site Reliability Engineering) practices, SLOs, and error budget management. 
• Experience managing complex, multi-party integrations in production-grade environments.

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $150,000 - $180,000. This role will also be eligible to receive equity options. #LI-Remote

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

We're looking for a Director of Solutions Engineering to lead a global team of 18 solutions professionals in delivering technical expertise that drives enterprise revenue growth. You'll be responsible for scaling a high-performing team consisting of 1 Solutions Engineering Manager, 3 Solutions Architects, and 14 Solutions Engineers across multiple regions. This role requires a strong commercial mindset, the ability to drive performance through clear accountability, and deep experience working with enterprise-level customers.

You'll work closely with Sales, Product, and Customer Success to ensure our solutions engineering function delivers measurable impact on revenue outcomes. This includes developing team capabilities, refining processes, and ensuring technical solutions align with customer needs and business objectives. We're seeking someone who can balance strategic leadership with hands-on involvement in complex deals, build a culture of excellence and accountability, and scale the team to support continued growth in the enterprise segment.

 ESSENTIAL JOB FUNCTIONS

• Lead and develop a global team of 18 solutions professionals, including hiring, coaching, and performance management
• Drive revenue outcomes by ensuring the solutions engineering team effectively supports enterprise sales cycles
• Build and maintain a culture of accountability, performance excellence, and continuous improvement
• Collaborate with Sales (Account Executive Leaders) leadership to align solutions engineering priorities with revenue goals and pipeline growth
• Establish metrics and processes to measure team performance, customer outcomes, and business impact
• Partner with Product and Engineering to communicate customer needs and influence product roadmap
• Oversee complex enterprise engagements, providing strategic guidance and technical leadership when needed
• Develop team capabilities through training, mentorship, and career development planning
• Scale processes and systems to support team growth and operational efficiency
• Represent the solutions engineering function in cross-functional leadership discussions

EDUCATION AND EXPERIENCE

• 10+ years of experience in solutions engineering, pre-sales, or technical consulting roles with progression into leadership
• 5+ years of people management experience, including managing managers and leading distributed teams
• Demonstrated success driving revenue outcomes and supporting enterprise sales cycles
• Track record of building and scaling high-performing technical teams
• Strong commercial acumen and ability to connect technical solutions to business value
• Experience working with enterprise-level customers and navigating complex organizational structures
• Excellent communication skills and ability to influence cross-functional stakeholders
• Proven ability to drive accountability and performance in a results-oriented environment
• Experience establishing metrics, processes, and systems to scale team operations
• Passion for developing talent and building team capabilities over time
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking

U.S. Base Salary Range: $155,000 -$250,000

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

CIQ is looking for a Technical Product Marketing Manager who brings technical depth to execute content, enablement, and programs that require genuine infrastructure expertise to succeed.

This role operates from established positioning and messaging to produce the assets that move technical buyers through the funnel and equip sales teams to win complex deals. You will own CIQ's technical content library and webinar program, build the sales enablement collateral that reps and SEs actually use, and provide the competitive intelligence that sharpens how we sell. You will work closely with product management, engineering, and sales to stay current on the product and close the gap between what CIQ builds and what the market understands about it.

Position Summary

Technical Content

• Write and produce technical content across formats that practitioner audiences (developers, sysadmins, and infrastructure architects) actually read and trust: solution briefs, whitepapers, technical blogs, benchmark writeups, and data sheets.
• Partner with engineering and product to surface technically rich stories (benchmark results, architecture decisions, integration patterns, customer outcomes) and turn them into content that supports buying decisions.
• Apply established messaging and positioning consistently across all assets, maintaining accuracy and discipline across every format.
• Manage production volume and editorial calendar in coordination with the broader marketing team.

Webinar Program

• Own CIQ's webinar program end-to-end: strategy, calendar, production, promotion coordination, and performance tracking.
• Run a recurring cadence of webinars that support product launches, pipeline generation, and customer education, built around subject-matter experts and executives.
• Produce technical video content for YouTube and social distribution, including product demos, explainers, and launch assets.
• Track and report on attendance, engagement, and conversion, and use the data to improve program performance over time.

Technical Sales Enablement

• Build and maintain the technical collateral that equips sales and sales engineering to run evaluations and win competitive deals: battle cards, technical comparison guides, objection-handling frameworks, demo scripts, and proof-of-concept guides.
• Identify enablement gaps in partnership with sales leadership and sales engineering, and prioritize collateral that directly supports pipeline.
• Support RFP and RFI responses with accurate, current technical content.
• Keep enablement materials current as the product evolves and the competitive landscape shifts.

Technical Competitive Intelligence

• Monitor competitor products, positioning, announcements, and community activity across the Enterprise Linux, HPC, and AI infrastructure landscape.
• Produce and maintain competitive battle cards and technical comparison guides that help sales teams navigate contested deals.
• Provide regular competitive updates to sales, marketing, and product teams with clear, actionable takeaways.

Needed to Succeed 

Required

• Hands-on knowledge of Linux: distributions, package management, system administration, and the Enterprise Linux landscape. You can read a technical spec, spot a weak benchmark claim, and write content that earns credibility with practitioners.
• Proven track record producing technical content: solution briefs, whitepapers, technical blogs, or data sheets for developer and infrastructure audiences.
• Experience building technical sales enablement materials in close partnership with sales and sales engineering teams.
• Strong written communication skills. You write clearly, precisely, and without filler.
• Ability to work cross-functionally with product management, engineering, and sales in a fast-moving environment.

Strongly Preferred

• Familiarity with HPC, AI/ML infrastructure, Kubernetes, or hybrid cloud environments.
• Experience with competitive intelligence in the Linux or open source ecosystem.
• Experience coordinating or producing webinar programs, including technical demos and product launches.
• Background engaging with open source communities: Rocky Linux, CentOS, Fedora, or similar projects.

EXPERIENCE AND EDUCATION

• 3 to 6 years of experience in technical marketing, technical content, or product marketing in the Linux, open source, or enterprise infrastructure software space.
• Demonstrated ability to produce high-quality technical content for practitioner audiences with limited editorial oversight.
• Proven track record supporting sales teams with technical collateral that gets used.
• No specific degree required. A strong portfolio and demonstrable technical fluency matter more than credentials.

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products, from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams.

We are currently prioritizing candidates who work during typical business hours in the Pacific time zone (approximately 16:00 to 02:00 UTC).

Your key responsibilities will include:  

• Driving our partners’ adoption of WordPress and other Automattic products and services.
• Working closely with our partners to resolve their incoming requests with high precision.
• Drawing on your technical acumen and verbal and written communication skills to represent Automattic.
• Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes.
• Diving into WordPress and WooCommerce configurations, setup, and site building.
• Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations.
• Acting as the “voice of the customer” for our product teams, championing areas for opportunity, and surfacing bugs.

Other responsibilities:

• Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products—particularly (but not limited to) WordPress, WooCommerce, Jetpack, and MailPoet.
• Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed.
• Translating partner requests into concrete, WordPress-focused requirements.
• Writing up clear, detailed tasks for team members to execute.
• Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail.
• Continuously looking to improve and share processes that increase active project capacity. 
• Communicating confidently with third parties about partner needs, integration requirements, and WordPress best practices.
• Demonstrating ownership of the quality of our partners’ sites by advocating for their needs, verifying solutions we've delivered, and having a high attention to detail.
• Sharing knowledge, tools, and tips to help team members.
• Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude.

About you:

• You have an obsessive need to provide “beyond the expected” customer service to the folks you work with.
• Your project management approach will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines.
• An advanced level of WordPress admin expertise, including:
• Ability to understand how plugins and themes interact with the site and with each other.
• Comfort using the Site Editor to modify patterns and page templates.
• A strong background with general web technologies, including: DNS, web accessibility, site performance, technical SEO, and ecommerce.
• Excellent English written and verbal communication skills, with an aptitude for taking technical language and making it understandable.
• Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members.
• Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities.
• Comfortable creating structure in ambiguous situations and pursuing a clear path forward.
• Effective problem solving, conflict resolution, and context-switching.
• Distilling goals and wishlists into concrete next steps.
• Remaining undaunted by managing risks in high-stakes situations.
• An eye for detail, and an innate desire to close out all items on a project checklist.
• A demonstrable understanding of how AI can multiply your productivity.

Bonus points if you have:

• Contributed to an open source project.
• Used Linear as a project or product management tool.
• Read Unreasonable Hospitality.
• Supported or run your own WooCommerce store.

Salary range: $85,000 -$130,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our  compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI

SUMMARY: Leads the evolution from traditional web analytics to an insight-driven approach that connects customer behavior to business action. This role is the bridge between analyst reporting and product management. The individual ensures Therapeutic Area (TA) and Direct-to-Consumer (DTC) Product Managers have the consumer intelligence needed to make better decisions faster, shifting the team from reactive reporting to proactive web experience design.  

HIERARCHY: Practice Area Manager – Agency Services 

PRIMARY DUTIES: 

• Turn Data into Story: Synthesize behavioral, journey, and performance data into clear, actionable insights; build narratives connecting site activity to consumer challenges and business outcomes; deliver recurring, tailored insight packages to stakeholders.  
• Own the Customer Journey: Map and analyze end-to-end digital experiences to identify friction, drop-off points, and unmet needs; maintain a portfolio-level experience health dashboard.  
• Drive Action & Optimization: Partner with product, marketing, UX, and engineering to prioritize improvements; lead test-and-learn strategies (A/B testing, personalization); measure the impact of post-launch changes.  
• Champion the Customer Voice: Integrate Voice of Customer (VoC), behavioral analytics, and qualitative insights into a unified understanding; proactively surface insights to DTC Product Managers.  
• Influence Strategy: Advocate for customer-first thinking; make complex data accessible for leadership; apply industry trends and competitive benchmarks to elevate capabilities.  

COMPETENCY: 

• Digital analytics and journey analysis  
• Storytelling and executive communication  
• Experimentation and optimization frameworks  
• Cross-functional leadership  
• Customer-centric thinking  

REQUIRED EDUCATION: Bachelor’s degree in Marketing Analytics, Digital Marketing, Data Science, Human-Computer Interaction (HCI), or a related field.  

EXPERIENCE: 

• 5+ years in digital analytics, consumer experience insights, or a similar insights-to-action role.  
• Hands-on proficiency with GA4 and Adobe CJA (custom explorations, segments, attribution analysis).  
• Experience with Medallia heatmaps/surveys or comparable VoC platforms.  
• Demonstrated ability to deliver prioritized, actionable recommendations.  
• Proven skill communicating complex findings to non-technical stakeholders.  
• Strong understanding of web UX, journey mapping, and conversion optimization.  

LANGUAGE SKILLS: Proficient in English and communication 

QUALIFICATIONS: 

• Additional Preferences: Pharmaceutical/healthcare digital experience (including regulated content review), familiarity with Adobe Target/AEP, experience with visualization tools (Power BI, Tableau, Looker), knowledge of SEO analytics, familiarity with Agile/SAFe frameworks, and understanding of CMS platforms (Adobe AEM).  

PHYSICAL DEMANDS: REMOTE. Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools. Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.  

WORK ENVIRONMENT: Remote  

EXPECTED HOURS OF WORK: Monday-Friday, Standard Business Hours  (CST/EST)

TRAVEL: potential for occasional/once a year for a conference.  

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.  

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

We are a forward-thinking digital company operating in the online entertainment and iGaming industries. We aim to provide the best possible user experience across international markets. To maintain that standard, we are looking for a Croatia-based Local Tester to help ensure our platforms meet high-quality standards for local users.

About the Role
As a Local Tester, you’ll play an important role in maintaining and improving the user experience by testing our digital products from a Croatian market perspective. You will test the general functionality of our websites, checking for bugs and issues. This is not a technical tester role.

Key Responsibilities:

• Perform manual testing on websites and digital platforms as Croatian end user

• Identify, document, and track bugs and usability issues

• Test general functionality on the websites (e.g., registration, deposits, etc.)

• Participate in QA testing and exploratory testing

• Collaborate with product, development, and QA teams to resolve issues

• Provide feedback on UX, UI, and localized content accuracy

• Support pre-launch release testing and post-deployment checks

Requirements:

• Good English

• iGaming\Betting experience (as a CS, tester, KYC, content manager, writer etc.) - must have 

• Strong attention to detail and an analytical mindset

• Understanding of web functionality, mobile responsiveness, and cross-browser testing

• Familiarity with bug tracking and test case tools (e.g., Jira, Trello, TestRail)

• Ability to clearly document issues and communicate with remote teams

• Self-motivated and organized with the ability to work independently

It is a contractor role. 

Sr. Technical Product Manager – Integrations & Platform

Trivelta is building a SaaS platform equipping sportsbook and casino providers to launch and run their gaming platforms. A big part of that work happens at the seams where our systems meet external providers, partners, and services. We are looking for a Technical Product Manager who enjoys working in those seams and making them invisible to everyone else.

This role sits close to engineering and owns the product layer for one of our integration-heavy domains such as KYC, payments, crypto, and authentication. The exact focus will depend on your strengths and where we need you most.

What will not change is that this is a hands-on, technically grounded product role with real ownership.

What You Will Be Responsible For

You will own the product definition and day-to-day execution for a set of integrations that are business-critical and technically non-trivial.

That includes:

• Working directly with engineers across multiple time zones to define, prioritize, and deliver integration work
• Turning technical requirements such as APIs, data contracts, and edge cases into clear product specs and acceptance criteria
• Acting as the main product interface toward third-party partners by explaining our requirements, validating theirs, and keeping everyone aligned
• Coordinating testing and validation across multiple environments including dev, staging, and production, as well as across devices
• Making sure integrations behave correctly not just on paper, but in real-world conditions

You will spend a lot of time in the details such as logs, payloads, test accounts, and configuration flags, and that is by design.

How You Will Work

This is not a write-a-PRD-and-move-on role.

You will be:

• Deeply embedded with development teams during implementation
• Involved in release planning and go-live readiness
• Hands-on with QA, regression testing, and issue triage
• Proactive about identifying gaps, inconsistencies, and edge cases before they become production problems

You do not need to code, but you do need to understand what is being built well enough to ask good questions and catch problems early.

What We Are Looking For

• At least 2+ years of experience as a Technical Product Manager or similar role working closely with engineering
• Proven track record of taking initiative and thriving in fast-paced environments
• Comfortable refining loose requirements into a clear technical spec and translating between technical and non-technical audiences
• Passionate about your craft and committed to delivering exceptional results
• Strong technical literacy and comfort discussing APIs, authentication flows, data formats, and system behavior
• Experience collaborating with developers across time zones and cultures
• Extremely detail-oriented, especially when it comes to testing and validation
• Comfortable working with external business partners on technical topics
• Business-level English proficiency is required.

Nice to have, but not required:

• Experience with integrations payment providers, KYC, identity, or authentication
• Background in fintech or other highly regulated environments
• Experience supporting products that operate across multiple international markets or jurisdictions

Why This Role Matters

Integrations are often where platforms succeed or fail. When they work well, nobody notices. When they do not, everything breaks.

This role exists to make sure things work well.

You will have meaningful ownership, close collaboration with strong engineers, and the opportunity to influence how our platform scales as we add partners, markets, and products.

Reporting & Team

You will report into the Head of Product and work day-to-day with engineering, QA, and external partners. The scope may evolve over time, but the expectation of ownership and technical depth will not.

Senior Product Manager – Casino Aggregator

Trivelta is building a SaaS platform equipping sportsbook and casino providers to launch and run their gaming platforms. A core part of that offering is our casino aggregation layer, which connects operators to a wide range of RNG and live casino game providers and gives them the tools to manage how those games are surfaced to end users.

We are looking for a Senior Product Manager to own and evolve this domain end to end - from prioritizing and delivering new casino provider integrations, to building the configuration and management capabilities operators rely on to control their casino offering.

This role sits close to engineering and owns the product layer for our casino aggregator and games platform. Over time, this domain is expected to mature into a standalone product offering sold independently of the broader Trivelta platform.

What You Will Be Responsible For

You will own the product definition and day-to-day execution for Trivelta’s casino aggregation and games platform, spanning both external integrations and internal operator-facing tooling.

That includes:

• Owning prioritization across a large and growing set of casino RNG and live game providers
• Leading integrations end to end, from initial technical discovery through implementation, validation testing, and production launch
• Working directly with engineers across multiple time zones to define, prioritize, and deliver casino integration and platform work
• Acting as the primary product interface with external casino game providers, aligning on requirements, integration approaches, and timelines
• Partnering closely with internal stakeholders to build front-end configuration and management capabilities used by operators to control game availability, settings, and presentation
• Coordinating testing and validation across providers, environments, and devices to ensure games behave correctly in real-world conditions
• Laying the groundwork for this domain to evolve into a standalone product, including roadmap ownership and product-market fit discovery

You will spend meaningful time in the details - integration specs, test accounts, configuration models, provider constraints, and operational edge cases - and that is by design.

How You Will Work

This is not a high-level strategy-only role.

You will be:

• Deeply embedded with development teams during implementation
• Involved in release planning, go-live readiness, and provider launches
• Hands-on with QA, regression testing, and issue triage across multiple game providers
• Proactive about identifying gaps, inconsistencies, and scalability risks as the number of integrations grows
• Working closely with internal and external partners to keep delivery moving and expectations aligned

You do not need to code, but you do need to understand how integrations, systems, and configurations work well enough to guide tradeoffs, ask good questions, and prevent issues before they reach production.

What We Are Looking For

• At least 2+ years of experience as a Product Manager (or equivalent) working closely with engineering teams
• Proven track record of taking initiative and thriving in fast-paced environments
• Comfortable refining loose requirements into a clear technical spec and translating between technical and non-technical audiences
• Passionate about your craft and committed to delivering exceptional results
• Experience owning complex, integration-heavy product domains
• Solid technical literacy, with comfort discussing APIs, data flows, environments, and testing strategies
• Strong organizational and prioritization skills across many parallel initiatives
• Comfortable working with external business partners on technical topics
• Demonstrated ownership over a product roadmap and its execution
• Business-level English proficiency is required.
  
  

Nice to have, but not required:

• Experience launching and scaling a standalone SaaS product
• Exposure to product marketing, go-to-market planning, or PMF discovery
• Experience operating in regulated or multi-jurisdiction environments

Why This Role Matters

Casino aggregation is a core value driver for operators. The breadth, quality, and reliability of available games directly impact operator success and end-user experience.

This role exists to ensure that Trivelta’s casino offering scales in a way that is reliable, flexible, and commercially compelling - both as part of our broader platform and as a future standalone product.

You will have meaningful ownership, direct influence over a key revenue-driving domain, and the opportunity to shape how this product evolves as Trivelta grows.

Reporting & Team

You will report into the Head of Product and work day-to-day with engineering, QA, commercial stakeholders, and external casino game providers. The scope may evolve over time, but the expectation of ownership and hands-on execution will not.

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.

Federato’s AI/ML-driven platform leverages deep reinforcement learning to help insurance companies optimize the portfolio of risks they insure, allowing them to continue to provide fair and equitable pricing in difficult-to-price areas. Our category-defining ‘RiskOps’ solution drives better underwriting decisions by operationalizing underutilized data investments and surfacing real-time risk and portfolio insights. We focus on putting insurance underwriters back in the driver’s seat, helping them meet their goals while providing an important service to society.

Role Overview

As a Senior Product Manager – Distribution, you’ll spearhead the development of tools that enable insurers to manage and optimize their distribution channels effectively. Your focus will be on creating solutions that streamline agent onboarding, licensing, compensation, and performance tracking, while ensuring compliance across various jurisdictions. You’ll collaborate closely with engineering, design, and go-to-market teams to deliver products that meet the evolving needs of carriers, MGAs, and brokers.

What You’ll Be Doing

• Define and execute the product roadmap for distribution management, focusing on agent/broker onboarding, licensing, and compliance automation.
• Develop features that provide real-time access to agent and agency data, facilitating efficient service requests and status updates.
• Implement performance analytics tools to monitor producer effectiveness, enabling data-driven decisions for channel optimization.
• Design and manage commission structures and incentive programs, ensuring accurate and timely compensation for distribution partners.
• Ensure seamless integration with third-party systems, such as comparative raters and agency management platforms, to enhance operational efficiency.
• Stay abreast of regulatory changes and ensure the product remains compliant with state and federal insurance distribution laws.

Who We Hope You Are

• 5+ years of product management experience
• 3+ years of focus on insurance distribution.
• Strong understanding of P&C insurance distribution models, including captive agents, independent agents, brokers, and digital channels.
• Proven track record of delivering SaaS products that address complex regulatory requirements and integrate with existing insurance systems.
• Excellent communication skills, with the ability to translate technical concepts into clear business value propositions.
• Experience working in cross-functional teams, collaborating with engineering, design, legal, and sales departments.
• A BA/BS degree in business, computer science, engineering, or a related field is required.
• Preferred: MBA or MS in Technology Management, Data & Analytics, or Insurance Management or other insurance related fields.
• Ability to travel to East Coast roughly 20% of the time or based on product spike timing

$170,000 - $200,000 a year
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package also includes stock options, bonus, benefits and additional perks. 

Here at Federato, your capabilities are important, but culture fit is quintessential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you! 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai

Are you passionate about turning data into revenue? Do you love the challenge of balancing performance, efficiency, and monetization across a growing media ecosystem — and leveraging the latest AI tools to do it better and faster?

Rockbot is seeking a Sales and Advertising Analyst to join one of our fastest-growing divisions — Advertising. This is a newly created role designed to support the continued expansion of our programmatic and direct-sold business as well as analyze and identify new growth opportunities. You won't just be stepping into an existing seat — you'll help shape how yield and supply strategy evolves as we scale, including how we harness AI to unlock smarter optimization, sharper forecasting, and more efficient operations across our inventory.

In this role, you will lead yield and supply strategy, performance analysis, venue and vertical growth, and monetization optimization across our Digital Out of Home (DOOH) and Connected TV (CTV) inventory. You'll drive improvements in fill rates, pacing, pricing strategy, business development, and delivery efficiency — applying AI-powered tools and workflows to identify new or underutilized pockets of inventory and unlock incremental revenue at scale.

As a key partner in scaling Rockbot's advertising business, you'll bring strong analytical rigor, deep programmatic expertise, data evaluation and analysis, fluency with modern AI tooling, and a builder's mindset toward evolving our yield systems and processes.

We're looking for someone energized not only by the work itself, but by the opportunity to make a measurable impact within a stellar, high-performing team. You'll collaborate closely with Sales, Product, Engineering, Marketing, and Data to uncover insights, drive optimization, and help shape the future of out-of-home media.

You Will:

• Own yield strategy and fill analysis across Rockbot's advertising inventory, balancing campaigns, CPM performance, and partner goals.
• Monitor impression delivery, pacing, and budget utilization across programmatic and direct campaigns.
• Identify key areas for supply optimization, delivering vertical, regional, and seasonal insights to the programmatic and direct sales teams.
• Forecast new revenue opportunities through supply data analysis, focusing on venue and vertical growth and expansion. 
• Develop and maintain dashboards and reporting systems that surface revenue trends, anomalies, and growth opportunities — leveraging AI-assisted tools to accelerate insight generation and anomaly detection.
• Leverage LLMs and generative AI to streamline operational workflows, synthesize performance data, and surface actionable recommendations faster.
• Apply AI-driven approaches to pricing optimization and yield modeling, helping Rockbot stay ahead of demand patterns and market shifts.
• Partner with Product and Engineering to evaluate ad serving logic, targeting performance, and delivery efficiency.
• Audit and refine transparency and compliance files (ads.txt, sellers.json, s-chain) to ensure monetization integrity.
• Support pricing strategy, packaging, and forecasting for new advertising products and launches.
• Identify operational bottlenecks and implement process improvements — including AI-enabled automation — that drive scalable yield performance.
• Collaborate across commercial and technical teams to ensure advertising execution aligns with broader business goals.

You Have:

• 5–8 years of experience in yield management, data evaluation/analysis, ad operations, revenue strategy, or ad tech analytics.
• Deep fluency in media math — impressions, CPMs, pacing, budgets, forecasting, and delivery mechanics.
• Expertise in aggregating and analyzing data into actionable insights for cross-departmental applications. 
• Strong understanding of the programmatic ecosystem, including DSPs, SSPs, ad servers, and supply-side optimization.
• Experience working with DOOH, CTV, or multi-channel media inventory (bonus if both).
• Hands-on experience using AI tools — including LLMs or gen AI platforms — to enhance reporting, streamline workflows, or accelerate operational decision-making.
• Familiarity with AI-driven yield or pricing optimization concepts, with a curiosity to push further as the tooling evolves.
• Proficiency in Excel and BI tools such as Looker, Tableau, or similar platforms.
• Comfortability in crafting and articulating the data story at all levels of the company. 
• Extensive real-world experience developing and refining advanced AI prompts. 
• Exceptional communication skills — you can translate complex performance data into clear recommendations and action.
• A high-horsepower, proactive mindset with a bias toward continuous improvement and operational excellence.

About Rockbot:

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The base compensation band for this role is $95K to $120K, plus equity and benefits for all team members.

Our Values

Accountability: We hold ourselves and those around us accountable. Admit mistakes, learn from them, share information and take ownership.

Curiosity: Test your beliefs proportional to impact, get feedback from others and be proactive. Learn new things. Have a growth mindset and evolve.

Empathy: We all have the ability to understand one another. Let's be better together by practicing empathy and understanding for one another.

Drive: We pursue our mission with relentless tenacity, passion, and positivity.

Ingenuity: We use innovation and imagination to solve tough challenges. We ask why and how quite a bit! We do our best to collaborate to come up with solutions.

Integrity: We trust you to do the right thing and act with integrity and Rockbot core values in mind. We're a team working toward a collective goal.

Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team — which includes individuals with different backgrounds, abilities, identities and experiences.

Hours & location

🌎 We hire almost anywhere in the world and we don’t have a location requirement for this role. However, the expected working hours for this position is 9:00am - 5:00pm EST.

Why this job is exciting 

As part of the Technical Success organization, Support Engineering  is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey. 

📅 Within one month you will…

• Learn about our product, our value propositions, our customers, our team, and our practices.
• Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.
• Meet for an initial chat with the teammates you will work with most
• Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).

📅 Within three months you will…

• Work with customers to troubleshoot and solve reported issues
• Contribute to improving our product and handbook documentation

📅 Within six months you will…

• Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)
• Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

About you

You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.

• Profound curiosity to figure out why something works the way it does / to learn more
• Working experience with Unix/Linux and/or Bash
• Working experience with Kubernetes containerized solutions
• Working experience with code hosts such as GitHub, GitLab and BitBucket
• Strong understanding of databases, especially SQL 
• Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
• Experience collaborating with cross-functional teams to solve difficult problems for customers
• Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
• Some experience using Large Language Models (LLMs) and AI tooling,  and how they work
• 2+ years experience in a similar role

Nice to have:

• Foundational knowledge of APIs and/or Git
• Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
• Experience writing code in Go or another language
• Basic knowledge of or experience with Perforce
• Basic understanding of AI tools and how developers use them

Level

📊 This job is an IC2. You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation.  As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.  

💰 The compensation for this role is $84,800 USD base.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

👋 Introduction Stage - we have initial conversations to get to know you better…

• [30 min] Recruiter Screen 
• [45 min] Hiring Manager screen / Resume Deep Dive

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team…

• [Async 1.5 hr] You complete a technical project and we share the results over email.
• [60 min] Technical knowledge/troubleshooting + collaboration/communication skills with an existing member of our Support Engineering team.  

🎉 Final Interview Stage - we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically…

• [30 min] Values interview
• [15 min] Leadership 
• We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

ServiceNow Practice Strategist -Telecom

Why Us 

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Come join our Crew!

The Role

As a ServiceNow Practice Strategist, you will be responsible for leading the successful delivery of ServiceNow solutions and services, for large client programs. The Practice Strategist is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers’ skill set.  As a Solution Architect, you will be responsible for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. The Practice Strategist will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects. The candidate will join an existing team working within the US and Canada.

Your Impact

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer 
• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation.
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements.
• Provide engineers with architectural blueprints/requirements for implementations

 Your Experience

• Deep understanding of Telecom systems, processes and industry standards and practices.
• 8-12 years’ experience at a SaaS, PaaS, or Enterprise Software Development Company.
• 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
• Deep experience with TSM, TNI, ITSM, FSM on the ServiceNow Platform, experience with Order Management for Customer Service Management
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Strong problem-solving skills and the ability to simplify complex situations.
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.).
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart).
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience implementing systems using the Agile/Scrum methodology

Education:

• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience

Certifications:

• ServiceNow Certified System Administrator (CSA) desired.
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Micro-certs, nice to have!

This position may require occasional travel, both domestic and international, as part of the job responsibilities.

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

An overview of this role

As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You'll report to the Customer Success Engineer Team Manager, and your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale.

What you'll do

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

What you'll bring

• Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
• Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.

About the team

We're a globally distributed customer success engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets. We continuously improve our content and delivery based on what we learn from customer engagements.

We are building a brand-new AI product and are looking for a technical Senior Product Manager to lead it from concept to market. This is a greenfield opportunity: you will define what the product is, who it serves, and how it works. A core part of this vision is leveraging Customer Data Platform (CDP) capabilities to unify merchant customer data and power intelligent, personalized messaging experiences at scale.

You will partner closely with machine learning engineers, prompt engineers, product designers, and product engineers — and you'll be expected to go deep technically, not just facilitate. You can read code, write SQL, interrogate data pipelines, and stress-test ML model outputs firsthand.

All positions at Postscript are fully remote.

Primary Duties

• Own the end-to-end product lifecycle for a new AI product, from discovery through launch and iteration
• Define product vision, strategy, and roadmap grounded in deep customer understanding, AI/ML feasibility, and ecommerce CDP architecture
• Architect and drive CDP strategy — including customer identity resolution, behavioral event ingestion, real-time profile unification, audience segmentation, and downstream activation — with enough technical depth to make meaningful build vs. buy decisions
• Define the data contracts and schema design governing how first- and zero-party data flows from Shopify storefronts into unified customer profiles, and how those profiles are consumed by AI models and automation systems
• Partner directly with MLE and prompt engineering to evaluate model capabilities, define evaluation harnesses, set guardrails, and co-design human-in-the-loop experiences — not just review specs, but participate in technical design reviews
• Partner with Engineering to design segmentation and activation frameworks that enable merchants to reach the right customer with the right message at the right moment, powered by real-time CDP data signals
• Design and run rapid experiments to validate hypotheses; define success metrics, instrument tracking, and analyze results yourself where possible
• Write rigorous product specs, success criteria, and evaluation frameworks for AI features — covering accuracy, latency, safety, and user trust
• Collaborate cross-functionally with engineering, design, CSMs, and leadership to ship and iterate
• Develop and maintain a deep competitive understanding of the AI and CDP landscape in ecommerce/SMS
• Serve as the internal and external evangelist for the AI product vision

What We'll Love About You

• 5+ years of product management experience, with 2+ years owning AI/ML-powered products in a hands-on technical capacity
• Strong technical foundation — you have an engineering, data science, or comparable background; you're comfortable in code reviews, data model discussions, and system design conversations
• Direct, hands-on experience with CDP architecture — you understand event streaming, identity graphs, audience segmentation pipelines, and real-time data activation, and can evaluate tradeoffs in how they're built
• Fluency with ecommerce data models: purchase history, browse behavior, LTV, churn signals, RFM segmentation, and how these signals feed personalization and predictive ML models
• Direct experience taking a product from zero-to-one; you've made foundational technical and architectural decisions, not just roadmap ones
• Experience in ecommerce SaaS, martech, or messaging platforms is highly preferred
• Deep technical fluency with AI/ML: you can discuss model architectures, prompt engineering, fine-tuning, evaluation metrics, and data pipelines as a peer — not just a stakeholder
• You write SQL, read Python, and can instrument your own analytics — you don't wait for a data analyst to answer your product questions
• Understanding of data privacy, consent, and compliance (TCPA, GDPR, CCPA) as they apply to CDP data collection, storage, and activation at scale
• Strong product intuition for when AI adds real value vs. when it doesn't — you are not an AI hype person, you are an AI pragmatist
• Demonstrated ability to ship fast, learn from data, and iterate — you prefer a working v1 over a perfect PRD
• Excellent written and verbal communication; you can translate complex technical concepts for merchants, CSMs, and executives without losing precision
• You have built something with AI tools — a prototype, a script, an internal tool. You don't just spec; you ship. Bonus if you can show us.

What You'll Love About Us

• Salary range of USD $150k–$206k base plus significant equity (we do not have geo-based salaries)
• High-growth startup — plenty of room for you to directly impact the company and grow your career
• Work from home (or wherever)
• Fun — we're passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

About Brightfield

Brightfield is an AI company with a team of data-driven innovators, problem solvers, and trusted advisors in human capital and workforce analytics. Since 2006, we have empowered the Global 2000 with analytic insights to reduce costs, decrease risk and increase their competitive advantage through our AI-powered SaaS platform, TDX (Talent Data Exchange). TDX is fueled by +$573B in aggregated workforce spend data from 139 countries.

As a company, we are thought leaders in AI and industry experts in contingent workforce analytics. We foster a collaborative, fully remote work environment that values flexibility, continuous learning, and personal growth. This position will report to the Chief Customer Officer.

About the Role

We are looking for a Senior Customer Success Manager (Sr. CSM) to own and grow relationships with Brightfield’s most strategic customers. This role is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and retention across the customer lifecycle.

The ideal candidate is a strategic and proactive relationship builder with a proven track record in enterprise account management, preferably in a SaaS and product-led environment. They are a trusted advisor who can lead executive conversations, guide adoption practices, and identify opportunities for expansion. The Sr. CSM will work cross-functionally with Sales, Product, Data & Analytics, and Marketing to advocate for customer needs and ensure ongoing success with Brightfield’s TDX platform.

What You’ll Do

• Own a portfolio of enterprise accounts, driving successful onboarding, adoption, value realization, and renewal.
• Serve as a trusted advisor to customer stakeholders and executives by delivering insights, recommendations, and tailored guidance aligned to their goals.
• Partner closely with Sales to identify and support expansion and upsell opportunities, as well as to ensure seamless renewals.
• Conduct and deliver high-impact touchpoints including Quarterly Business Reviews, product roadmap sessions, and usage reporting.
• Collaborate cross-functionally to escalate and resolve account risks, ensuring alignment on customer goals and challenges.
• Track and report on customer health, usage trends, and business outcomes to inform proactive account strategies.
• Champion customers internally, influencing product direction and service improvements based on customer feedback and needs.
• Develop and refine customer success best practices, tools, and playbooks to continuously improve the customer experience.
• Actively contribute to executive engagement programs and customer advocacy initiatives.

Who You Are

• Experienced in managing enterprise customer relationships with a focus on delivering measurable value and driving retention and growth.
• Skilled in communicating with both business and technical stakeholders, including C-level executives.
• Confident in navigating complex organizations and identifying use cases that drive broader adoption.
• Strategic thinker with a collaborative mindset, able to align internal resources around customer goals.
• Comfortable operating in a fast-paced, data-driven, and high-growth SaaS or AI environment.
• Organized and accountable, with strong project management skills and attention to detail.

What You’ve Done

• 8+ years of B2B experience in Customer Success, Account Management, Consulting, or related roles within high-growth, global SaaS companies.
• Demonstrated success in a product-led or consumption-based model with a focus on enterprise customers.
• Proven track record of building and maintaining executive-level relationships internally and externally.
• Strong written and verbal communication skills with experience delivering customer-facing presentations.
• Familiarity with Salesforce and customer engagement tools; experience with project management platforms is a plus.
• Experience in Contingent Workforce and / or Services Procurement is a plus.

The Role: Strategic Operations Manager, Operational Excellence

The Provider Operations team is responsible for enabling high-quality, efficient provider engagement and driving performance across the Provider Growth team. This role sits within our Operational Excellence function and is responsible for defining, owning, and scaling the systems, workflows, and operating model that power Provider Operations.

This is a highly strategic and analytical role focused on end-to-end process design, cross-functional alignment, and long-term scalability. You will partner closely with Sales, RevOps, Product, and Marketing to define “what good looks like” and ensure Provider Operations can operate efficiently at scale.

You’ll spend approximately 50% of your time leading and executing critical initiatives, and 50% helping to define strategy, frameworks, and performance standards to drive measurable improvements across the organization leveraging data.

Responsibilities

• Operating Model + Workflows: Support the end-to-end design and evolution of Provider Operations workflows. Define and standardize how work gets done across the Provider Growth organization.
• Strategic Planning & Initiative Leadership: Define and lead high-impact, cross-functional initiatives. Set direction, align stakeholders, and ensure scalable implementation.
• Cross-Functional Alignment: Partner cross-functional to translate operational needs into scalable system and tooling improvements. Act as the bridge between frontline workflows and technical solutions.
• Operational Excellence: Drive a culture of operational excellence by standardizing processes, documentation, and best practices across Provider Operations.
• Problem Solving: Identify systemic inefficiencies and design solutions across people, process, and technology to improve scalability, consistency, and provider experience.

Must-Have Qualifications

• Experience: 4+ years of proven experience using analytics to solve complex business or operational problems across multiple teams, ideally in a high-growth, fast-paced environment; Bachelor’s degree in Business, Operations Management, or a quantitative field.
• Problem Solving: Exceptional problem-solving skills with a track record of delivering high-impact results. Ability to approach ambiguous challenges with structured thinking and creativity.
• Strategic Thinking: Ability to define and drive long-term strategy while balancing immediate operational needs.
• Technical Proficiency: Proficiency in data analysis tools (Google Sheets, SQL, BI tools), with the ability to interpret data and translate insights into system-level improvements.
• Collaborative Mindset: Strong experience gathering requirements and partnering with cross-functional stakeholders. Ability to influence and align teams across technical and non-technical functions.
• Communication Skills: Ability to clearly articulate strategy, frameworks, and recommendations to both technical and non-technical audiences.
• Project Management: Proven ability to lead large-scale, cross-functional initiatives from concept through implementation.
• Adaptability/Resiliency: Thrives in ambiguity and can operate effectively in a fast-paced, evolving environment.

Job Description

This is a senior, customer-facing role requiring strong domain expertise in industrial automation and a proven ability to guide both technical implementation and strategic solution expansion.

We’re looking for someone who not only enables the initial deployment but also identifies additional opportunities to expand value across the customer’s organization - be it new use cases, integrations, or system-wide architecture improvements.

You’ll be a key technical advisor and trusted partner to both prospective and existing customers.

Pre-Sales Support:

• Partner with Account Executives during discovery to understand customer goals and technical environments.
• Deliver tailored demos, solution architecture walkthroughs, and lead technical proof-of-concepts (PoCs).
• Help prospects align FlowFuse to their broader industrial and digital transformation goals.
• Collaborate on pricing proposals and technical responses to RFPs and security reviews.

Post-Sales Engagement:

• Lead technical onboarding and early solution implementation.
• Partner with customers to assess results, resolve blockers, and optimize solution design.
• Actively explore and surface additional use cases within the customer organization.
• Facilitate roadmap alignment and strategic planning discussions with technical champions.
• Deliver ongoing best practices, architecture reviews, and training to ensure long-term success.

Skills

What We’re Looking For:

• 5+ years in a Solutions Engineering, Sales Engineering, or Customer Success Engineering role.
• Deep industry expertise in industrial automation, IIoT, smart manufacturing, or related fields.
• Track record of identifying additional solution opportunities within enterprise accounts.
• Experience with technologies such as Node-RED, MQTT, OPC-UA, SCADA systems, PLCs, or edge computing.
• Strong communication skills - comfortable engaging engineers, architects, and executive stakeholders.
• High degree of initiative and ability to manage customer relationships across the lifecycle.
• Willingness to travel occasionally for key customer engagements.

Nice to Haves:

• Hands-on experience deploying Node-RED at scale.
• Familiarity with Unified Namespace or other modern industrial data architectures.
• Experience with containerization, cloud (AWS/Azure), or Linux-based edge devices.
• Multilingual skills (e.g., German, French, Spanish).

90-Day Plan

• Week 1-4:
  • Familiarize yourself with the FlowFuse product, platform capabilities, and target customer profiles.
  • Understand existing sales processes, customer success methodologies, and relevant internal tools.
  • Meet with key internal stakeholders across Sales, Product, and Engineering teams.
  • Begin shadowing customer calls, demos, and technical engagements to learn our approach.
  • Review and provide feedback on existing solution architecture documentation and sales enablement materials.
  • Start leading portions of customer demos and technical discussions with guidance.
• Week 5-8:
  • Develop a deep technical understanding of FlowFuse and its integration points within industrial environments.
  • Engage in your first set of technical PoCs, contributing to design and execution
  • Take ownership of specific pre-sales and post-sales customer engagements, leading technical discussions and solution design.
  • Proactively identify and propose opportunities for expanding FlowFuse's value within customer accounts.
• Week 9-13:
  • Contribute to internal knowledge sharing, developing best practices or technical guides based on customer interactions.
  • Start building relationships with customer technical champions to facilitate long-term success and strategic alignment.

Hiring Plan

• Initial Screening: Review resumes and cover letters to assess candidate qualifications, experience, and domain expertise.
• First Interview (Technical & Role Fit): Conduct a phone or video interview to evaluate technical knowledge relevant to industrial automation, IIoT, and solutions engineering, as well as communication skills. Conducted by the hiring manager.
• Second Interview (Deep Dive & Customer Experience): In-depth interview with the hiring manager and other team members to discuss specific experience in customer-facing technical roles, complex problem-solving, and managing customer lifecycles. Conducted by the Head of Professional Services.
• Technical Presentation / Case Study: Candidate will prepare and deliver a presentation on a technical solution or a case study of a past customer engagement demonstrating their problem-solving and communication skills.
• STAR Interview (Behavioral Alignment): A behavioral interview to understand past experiences and assess alignment with FlowFuse's values, initiative, and collaboration style. Conducted by the CEO.
• Final Interview: A final interview with key stakeholders, potentially including a sales leader or executive, to assess strategic alignment and executive presence.
• Offer: Extend an offer to the selected candidate.

Job Description

At FlowFuse, the Technical Product Manager (TPM) bridges product strategy and technical execution. They turn complex technical challenges into measurable product outcomes, ensuring engineering delivers solutions that meet customer needs and quality standards.

This role blends technical depth and product acumen. The TPM dives into architecture, weighs trade-offs, and uses data to guide decisions on debt, scalability, and performance.

The Technical Product Manager reports to the Director of Product and is primarily responsible for:

• Bridging strategy and execution: Translate product strategy into clear, measurable technical outcomes and objectives.
• Defining requirements: Partner with engineering to balance user needs, feasibility, and business impact.
• Delivering outcomes: Set success metrics/KPIs, measure progress, and connect decisions to results.

Core Tasks and Responsibilities:

• Own metrics: Define, track, and report adoption, performance, reliability, and business impact.
• Plan sprints and releases: Align roadmap, priorities, debt, and infrastructure with product strategy.
• Shape specs/architecture: Co-create technical specs and provide architectural input.
• Translate across teams: Bridge product, engineering, sales, and customer success.
• Prioritize with data: Use usage data, customer feedback, and capacity signals.
• Assess feasibility: Evaluate complexity, approaches, and technical risk.
• Advocate quality: Set and monitor quality, performance, and reliability targets.

What is the Technical Product Manager not responsible for?

• Writing production code or implementing features directly.
• Managing engineers or individual performance.
• Final technical architecture decisions (owned by CTO/engineering leadership).

90-Day Plan

We believe setting clear expectations enables new teammates to thrive. Here's what success looks like in your first 90 days at FlowFuse:

Days 0–30: Learn, Map, Build Trust

Theme: Context before control

Primary Objective: Build deep understanding of product, users, architecture, and team dynamics.

Product + Customer Immersion

• Review positioning and roadmap
• Understand core personas
• Join customer calls or review recordings

Technical Architecture Familiarity

• Walk through platform components
• Identify leverage vs fragility

Team Integration + Operating Rhythm

• Build relationships via 1:1s
• Observe planning, refinement, release

Backlog Current State Review

• Audit backlog structure and hygiene
• Identify quick wins

Success Signals by Day 30:

• Trusted relationships with engineering leads
• Clear product/customer value understanding
• Backlog structure understood

Deliverables:

• ✅ FlowFuse User + Value Map
• ✅ Architecture mental model + glossary
• ✅ "How FlowFuse Ships" overview
• ✅ Backlog health assessment

Days 31–60: Align, Clarify Priorities, Start Driving

Theme: From understanding → influence

Primary Objective: Shape execution via alignment, backlog clarity, and problem definition.

Define "What's Important Now" (WIN)

Partner with leadership and engineering to set top quarterly priorities in your swimlanes.

Establish Execution Cadence

• Weekly backlog refinement
• Sprint goal alignment and dependency surfacing

Improve Discovery → Delivery Flow

• Problem framing before solutioning
• Clear acceptance criteria and feedback loops

Lead Backlog Refinement

• Break initiatives into deliverable slices
• Ensure tickets are actionable

Success Signals by Day 60:

• TPM drives clarity, not just observing
• Engineering trusts prioritization inputs
• Backlog is execution-ready

Deliverables:

• ✅ WIN priorities + narrative
• ✅ Shared working agreement + operating rhythm
• ✅ Updated Epic/PRD template
• ✅ Engineering-ready epic(s) owned end-to-end

Days 61–90: Execute, Own Backlog, Drive Delivery

Theme: Shared ownership and momentum

Primary Objective: Own execution: prioritize, manage backlog, and ship with engineering.

Backlog Ownership with Engineering Leads

Co-own priority ordering, sprint readiness, and tradeoff decisions.

Roadmap Execution Visibility

• Sprint goal tracking
• Outcome-based roadmap updates

Ship Meaningful Customer Value

Drive at least one major platform or customer-facing improvement to release.

Institutionalize Collaboration

Solidify operating model and learning loops.

Success Signals by Day 90:

• TPM + engineering leads run backlog prioritization
• Sprint planning is outcome-driven
• Execution cadence is faster and clearer

Deliverables:

• ✅ Backlog actively managed weekly
• ✅ Now / Next / Later execution view
• ✅ Release + feedback capture
• ✅ FlowFuse Product Delivery Playbook v1

Goal: By day 90, the TPM has moved from learning → alignment → execution → shared backlog ownership, with clarity on WIN priorities and active backlog management.

Skills

• Technical depth: Understand architecture, APIs, databases, and SDLC; low-code/Node-RED is a plus.
• Outcome orientation: Define KPIs and use data to drive decisions and impact.
• Product/engineering fluency: Comfortable with user stories and technical implementation.
• Strategic to tactical: Convert strategy into deliverables and milestones.
• Analytical: Use qualitative and quantitative inputs for prioritization.
• Technical communication: Translate across technical and non-technical audiences.
• Collaborative problem solving: Partner with engineering to find pragmatic solutions.
• Trade-off judgment: Balance debt, features, performance, scalability, and business priorities.

Hiring Plan

1. Resume screening by hiring manager.
2. 20‑minute screening call with recruiter.
3. Director of Product interview (45m): product, technical fit, outcomes, communication.
4. CTO interview (45m): technical depth, collaboration, trade-offs.
5. Engineering Manager interview (30m): technical collaboration and requirements clarity.
6. Technical case study presentation with metrics and lessons learned.
7. Final interview (optional) with VP of Sales or stakeholder.
8. Offer.

As a Partner Account Manager, your focus is on developing the partnership with key reseller partners to develop, enable, and grow these accounts. You are responsible for building the relationships with these partners that will result in increased deal registrations and Net New customers. You'll understand the ins and outs of your partners, what motivates and drives them, what their focus is and more. You'll enable them to be more successful in selling KnowBe4 products. You'll work with partner leadership to gain executive buy-in and leverage KnowBe4 leadership to continue to build it. You'll collaborate with your partner to build joint business plans with agreed upon metrics and drive customer acquisition through demand gen. 

Responsibilities:

• Build and maintain strong relationships with key partners reselling KnowBe4 products
• Conduct deep discovery to understand the partners’ organizational structure, goals and objectives as well as motivators for partner reps
• Develop a comprehensive understanding of your partners business and operations
• Conduct initial onboarding with assigned partners
• Collaborate with partners to develop mutually beneficial, strategic business plans to achieve sales targets
• Enable partners to equip them with positioning, product knowledge, selling best practices and demand generation tools
• Communicate the value of reselling KnowBe4 to increase partner investment 
• Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment
• Maintain clear and consistent communication with various teams at partner organizations
• Drive partners to the portal to utilize marketing campaigns and demand generation tools and assist them in implementing marketing campaigns
• Coordinate and collaborate on joint marketing efforts and tie it into business goals to deliver ROI
• Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship 
• Monitor partner performance and track key performance indicators (KPIs) 
• Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting
• Maintain accurate and thorough records in Salesforce.com
• Ensure partner compliance with partner agreements
• Drive adoption of company programs among assigned partners
• Set clear expectations with partners so that they understand rules of engagement, best practices and overall expectations of the partnership

Requirements:

• High school diploma or GED required 
• Bachelor’s Degree in a relevant field a plus
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum 3 years of sales experience (exceeding quota on a consistent basis), Channel Sales required
• Experience with Salesforce preferred
• Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company
• Strong understanding of partner ecosystems and channel sales
• Excellent verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and teamwork skills
• Strong analytical, strategic mindset, and negotiation skills
• Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of channel partners
• Passionate about business and willing to go the extra mile

The compensation for this position ranges from $140,000 - $160,000 including base, bonuses and commissions.

Application deadline: 2/30/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

The Channel Marketing Manager  is responsible for developing and executing strategic marketing plays to/through/with channel partners in their region. This position will be a channel marketer who will drive channel revenue as the regional owner of the joint marketing programme. You will work with channel sales and eligible partners to proactively plan joint marketing activities. In addition, you will support the global channel marketing strategy by localizing global campaigns and executing new regional campaigns to recruit, enable and accelerate partners as part of the KnowBe4 Partner Programme.

Responsibilities:

• Plan and manage partner marketing activities within budgetary guidelines and deadlines
• Execute strategic partner marketing programmes with extreme ownership, attention to detail and commitment to tracking success
• Identify and create quarterly plans with partners best fit for joint marketing based on programme metrics
• Partner with regional sales, channel sales, and field marketing to offer consultative support as the partner marketing expert, advocating for the power of through-marketing
• Nurture and build strong relationships with internal stakeholders including channel sales, partner programme office, field marketing and other marketing team members
• Stay in the know about channel and marketing best practices

Minimum Qualifications:

• A minimum of 3 years experience in channel marketing, specifically with a focus on building a network of partners
• Experience in the IT Security or SaaS technology industry a plus
• Previous experience with partner marketing funding/MDF programmes
• Proficient in Salesforce customer database
• Proficient in HubSpot’s or other Marketing Automation Platform for website pages and email application to segment partner communications, as well as test subject lines and improve delivery, open rates, and clickthrough rates on important communications
• Prior experience with partner relationship management (PRM) software such as Impartner, Salesforce PRM, or equivalent.
• Strong verbal and written communications including the ability to confidently present to event audiences of channel partners and/or executives
• Multi-lingual a plus
• Solid understanding of marketing channels as to advise channel partners on building effective campaigns
• Solid understanding of channel business and operations, including revenue and pipeline principles
• High attention to detail and discipline to follow established policies and procedures whilst proposing incremental improvements
• Experience working in a cross-functional team environment with the ability to collaborate respectfully, navigate shared responsibilities and influence successful outcomes
• Excellent time management and organisational skills
• Excellent interpersonal skills: You will be working with other business professionals and are expected to convey the value of our product and programmes and the culture and beliefs of our company outward to our partners
• “Can do” attitude and a willingness to learn, conquer challenges, take and learn from feedback whilst executing consistently at a high level

The base pay for this position ranges from $105,000 - $115,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 6/23/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Location: Remote (Global) Time Zone Requirement: Must overlap 4+ hours with EU Business Hours.

The Opportunity

As the Community & Support Manager, you will serve as the primary point of contact between Immunefi and its community of ethical hackers and platform users. You will manage day-to-day community engagement, handle support queries, and ensure security researchers have the resources they need to succeed on the platform. This role focuses on managing Immunefi's presence on Discord, handling Zendesk support tickets, and keeping the community informed and engaged.

The ideal candidate brings 1-2 years of experience in Web3 or crypto community management, with strong communication skills and a support-oriented mindset.

What You Will Champion

Social Platforms & Community Management

• Own and moderate the Immunefi Discord server, ensuring it is active, well-structured, and welcoming for hackers, developers, and enthusiasts.
• Respond to community queries, resolve issues, and escalate feedback to relevant teams.
• Ensure timely communication of platform updates, new initiatives, and community-focused opportunities.
• Create and share engaging content tailored for the Discord community, including FAQs, tutorials, and announcements.

Support & Ticket Management

• Own and manage Zendesk support queues, ensuring timely resolution of inbound support tickets from security researchers and platform users.
• Triage, prioritize, and respond to support queries with clarity and accuracy, escalating complex issues where needed.
• Maintain and improve support documentation, FAQs, and self-serve resources to reduce ticket volume over time.
• Track and report on support metrics including response times, resolution rates, and recurring issues.

Community Engagement Strategy & Reporting

• Define measurable community engagement goals and develop a strategy to execute against them.
• Monitor community health and engagement metrics, identifying trends and opportunities for growth.
• Collect feedback from security researchers and present insights to management on a regular basis.

Growth & Advocacy

• Develop initiatives to attract new ethical hackers to the Immunefi platform.
• Work with marketing to promote Immunefi's programs and success stories within the Web3 security community.
• Recognize and celebrate community achievements, including top bug bounties and contributions.

Preferred Qualifications

• 1-2 years of proven experience managing online communities in the crypto/Web3 space.
• Hands-on experience with Discord community management, moderation, and tooling.
• Experience managing support queues, ideally with Zendesk or a similar ticketing platform.
• Strong written and verbal communication skills, with the ability to simplify complex concepts.
• Proactive mindset with excellent organizational skills and ability to prioritize effectively.
• Familiarity with analytics tools such as Looker Studio or equivalent.

Nice-to-Have

• Prior experience in a cybersecurity, bug bounty, or technical community role.
• Knowledge of bug bounty programs and the broader Web3 security ecosystem.
• Creative approach to engagement for technical communities.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Bill, VP of Operations at Customer.io. I'm looking for an Information Security Specialist to join our team.

As our first dedicated InfoSec hire, you'll be the go-to person for securing our organizational systems, data, and operations across a globally distributed, remote-first company. Reporting to the VP of Operations, you'll work closely with IT, Compliance, and Platform Security to protect customer data, maintain our compliance posture, and help the company adopt AI tools thoughtfully and securely. This is a experienced individual contributor role — you'll be hands-on with tooling and policy, not managing a team.

We're a company that embraces AI — we use it in our product and want our team to use it to do their best work. We need someone who sees AI as an opportunity to enable, not just a risk to lock down. You'll help us build practical guardrails that let people move fast with AI while protecting customer data and staying compliant. If your instinct is to ban first and ask questions later, this isn't the right fit. If you get excited about figuring out how to say "yes, and here's how we do it safely" — keep reading.

What we value

• Pragmatic security — You focus on real risk reduction, not perfection, and avoid slowing the business down unnecessarily.
• Enablement over restriction — You default to “yes, if…” and help teams adopt tools like AI safely and confidently.
• Ownership and autonomy — You take responsibility for your domain and can operate independently in a fast-moving environment.
• Clarity and usability — You create policies and guidance that are simple, practical, and actually followed.
• Cross-functional partnership — You build trust and work effectively across IT, Engineering, Legal, and GTM teams.
• Curiosity and adaptability — You stay current on evolving threats, especially in AI and SaaS environments.
• Calm under pressure — You bring structure and clear thinking during incidents and audits.
• High standards, right-sized — You balance quality with speed and scale appropriately for a growing company.

What you’ll do

• AI Governance & Enablement — Develop and maintain a practical framework for evaluating, approving, and securely deploying AI tools across the organization. Assess data exposure risks, establish acceptable use guidelines, and help teams adopt AI confidently — not fearfully.
• Vulnerability Management — Own our vulnerability management program — scanning, triaging, coordinating remediation, and tracking resolution across infrastructure, applications, and endpoints.
• Compliance — Support and improve our compliance posture (SOC 2, ISO 27001), including evidence collection, control monitoring, and audit support. Ensure AI usage aligns with our regulatory and contractual obligations.
• Incident Response — Lead security incident response — investigate alerts, coordinate containment, document root causes, and drive improvements.
• Security Tooling — Manage and tune security tooling (EDR, SIEM/logging, DLP, email security, identity and access management controls).
• Vendor & Third-Party Risk — Conduct security reviews of third-party vendors, SaaS integrations, and AI services — evaluating data handling, model training policies, and privacy commitments.
• Policy & Standards — Develop and maintain security policies, standards, and runbooks that are practical and right-sized for our environment — including clear, usable AI usage policies that people actually follow.
• Application Security Partnership — Partner with Platform Security and Engineering on application security topics — advising on secure architecture, reviewing configurations, and supporting penetration testing efforts.
• Security Awareness — Drive security awareness initiatives — phishing simulations, training programs, AI literacy education, and ongoing guidance for the team.
• Threat Intelligence — Monitor and assess emerging threats (including AI-driven attack vectors), and translate them into actionable recommendations for leadership.

What we're looking for

• 7+ years of experience in information security, cybersecurity, or a related technical discipline.
• A pragmatic, enabling mindset toward AI — you understand the risks but you're not reflexively restrictive. You've thought critically about how organizations can use AI tools like LLMs, coding assistants, and automation responsibly.
• Hands-on experience with compliance frameworks (SOC 2, ISO 27001) — you've been through audits and know how to keep controls healthy.
• Strong knowledge of cloud security fundamentals (AWS, GCP, or similar), endpoint protection, and identity/access management.
• Experience with security tooling — EDR, SIEM, vulnerability scanners, DLP, and email security platforms.
• Solid understanding of incident response processes and the ability to stay calm under pressure.
• Familiarity with SaaS environments, remote-first operations, and the security challenges that come with them.
• Strong written communication skills — you can write a clear policy, a concise incident report, and a Slack message that people actually read.
• Self-starter mentality — you're comfortable working autonomously and prioritizing across competing demands.
• Experience evaluating AI/ML tools for data privacy and security risks is a strong plus.
• Experience in vendor risk assessment and third-party security reviews.
• Security certifications (CISSP, CISM, CompTIA Security+, or similar) are a plus but not required.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $151,000 to $170,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute call with Recruiter
• 45-minute video call with Hiring Manager
• 3 x 30-minute video calls with Cross-Functional Partners (IT, Compliance, Platform Security)
• 45-minute Case & Case Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

Your Role: 

Our brokerage product team at Alpaca is looking for a Lead Product Manager to define and drive new product initiatives and manage a portfolio of existing products. In this role you will ideate and deliver brokerage features while closely collaborating with engineering, analytics, design, partnerships and many other cross-functional teams across Alpaca.

Things You Get To Do:

• Own brokerage products
• Write product requirements and work with engineers to execute programs
• Drive brokerage product strategy by analyzing ROI, market competition, and build-vs-buy scenarios
• Improve the brokerage operation efficiency by providing solutions and owning the metrics
• Contribute to the product roadmap and product strategy
• Lead customer calls around brokerage process and product issues to gain insights and reduce them to products
• Participate in calls with external regulators to drive the product strategy and execution
• Report timely and accurately on product status and results to internal and external stakeholders
• Ad hoc duties and projects as assigned

Who You Are (Must-Haves):

• Excited about what Alpaca is building 
• Bachelor's degree in computer science or equivalent
• 5+ years of experience in Product Management, Engineering, and/or starting a startup 
• Demonstrated interest in Brokerage and FinTech
• Experience analyzing data using SQL and a relevant BI tool
• Strong communication skills, both written and verbal and collaboration skills
• Business acumen to understand tradeoffs between stakeholders and technology feasibility with time and budget constraints

 Who You Might Be (Nice-to-Haves):  

• Experience and background working on and developing Brokerage products is a plus 
• Technical background working with APIs

About Freestar:

Freestar engineers cutting-edge monetization solutions for websites and apps. By combining industry-leading technology, data, and massive scale, we enable busy publishers to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content.

Job Description:

The Customer Success Manager acts as the primary technical advisor and strategic partner to our publishers. The ideal candidate will have a deep understanding of the advertising technology and programmatic landscape and a passion for solving complex challenges. You will focus on the long-term technical health and optimization of our clients' accounts, ensuring their ad stack is optimized for maximum yield and that all technical hurdles are swiftly identified and resolved by the appropriate internal teams.

Responsibilities:

• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success.
• Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts.
• Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth.
• Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance.
• Partner with the Support and Yield teams as necessary for escalations.
• Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs.
• Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients.
• Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals.
• Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals.
• Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

Qualifications:

• 3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem.
• Advanced, hands-on knowledge of Google Ad Manager and Google Analytics.
• Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles.
• Familiarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high-level debugging and issue identification.
• Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello).
• Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboards.

We’d also like to see:

• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Exceptional problem-solving and analytical skills, with the ability to navigate nuanced technical challenges under pressure.
• Strong work ethic and a drive to see technical projects through to completion.
• Collaborative and proactive team player with a proven ability to take initiative and provide strategic support to cross-functional partners. 
• Ability to thrive in a fast-paced, competitive environment, managing multiple priorities across various publisher accounts.
• Confidence and expertise to lead technical calls with clients and internal stakeholders.
• A passion for technology and a desire to stay on the cutting edge of the AdTech industry.

What you can expect in return:

• Full-Time, Salaried Position
• Fully remote company with collaborative asynchronous teamwork 
• Mentorship, continuing education, and professional development opportunities
• The opportunity to drive success alongside some of the top publishers in the world

Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship

Senior Yield Data Analyst

Job Summary

We are seeking a highly analytical and data-driven individual to optimize and maximize monetization across our publisher partners. As a key member of our Yield team, you will monitor, analyze, and enhance yield performance using complex data sets, producing actionable insights and strategies. We are looking for a curious and proactive Senior Yield Data Analyst who enjoys deep-diving into analysis and technical investigations, and producing creative ideas in a dynamic fast-paced environment.  

Responsibilities:

• Identify, analyze, and interpret trends in complex data sets to maximize publisher yield.
• Extract and analyze bidstream and auction data to surface trends, anomalies, and optimization opportunities. Provide recommended changes to enhance bidding dynamics and yield outcomes.
• Develop and maintain analytic monitoring and alerting systems for yield management, ensuring rapid identification and diagnosis of revenue-affecting issues and performance drops.
• Produce data-driven summaries and actionable insights for internal teams and executives, ensuring technical accuracy and clear communication for a range of technical and non-technical stakeholders.
• Support Yield Managers and Publishers in implementing data-driven best practices and monetization strategies.
• Monitor macro and micro trends, providing proactive alerting on network or site-level issues and tracking key KPIs (ie fill rate, eCPM, revenue, latency, viewability).
• Investigate and respond to technical or operational issues to maximize yield without compromising user experience, site speed, or ad quality.
• Build and maintain AB testing frameworks, reporting, and result interpretation.
• Perform root cause analysis for data or ad-serving problems; provide technical QA for new publisher onboarding, AB tests, product launches, and engineering initiatives.
• Act as a subject matter expert for Freestar data capabilities. Support data integrity projects.
• Project manage yield and data initiatives from planning through successful implementation, ensuring clarity, accountability, and effective communication. Collaborate cross-functionally with Business Intelligence, Product, Engineering, Customer Success, Business Development, and Demand.
• Stay up-to-date on industry trends and emerging yield opportunities; recommend and pilot innovative monetization solutions.

Qualifications:

• Bachelor’s degree or relevant work experience in Mathematics, Economics, Statistics, Business Analytics, Data Science, or a related quantitative field.
• 3-5 years of experience in ad tech; preferably at a digital publisher or ad management company. Minimum 2 years of experience in an analytical role.
• Deep familiarity with header bidding, Prebid, SSPs, DSPs, ad serving, Google Ad Manager, and major ad tech platforms.
• Advanced skills in Excel and Google Sheets. Familiarity with working with large complex data sets.
• Experience in SQL and willingness to adopt new data tools as needed.
• Hands-on experience with data visualization and presentation tools to tell compelling stories with data.
• Adept at deriving analytic insights, and presenting findings to external and internal stakeholders.
• Strong written and verbal communication skills to explain complex yield strategies and analytical insights to technical and non-technical audiences.

 We’d also like to see:

• Detail-oriented and organized, able to manage multiple priorities and stakeholders.
• Proactive, resourceful, and self-motivated; possesses intellectual curiosity and the drive to independently explore and solve problems.
• Able to work independently as well as part of a broader team.
• Experience with AB testing a plus.
• Experience with LLMs or machine learning tools for data analysis is a bonus.
• Adaptable and comfortable wearing many hats in a rapidly changing industry and company setting.

 What you can expect in return:

• Full-Time, Salaried Position
• The opportunity to be part of something BIG

Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship

About Freestar

Freestar helps publishers maximize revenue through best-in-class ad monetization technology and data-driven yield strategy. Our Yield Managers are the analytical engines behind that success. They uncover insights, drive optimizations, and turn data into meaningful outcomes for both individual publishers and our broader network.

Position Overview

We’re looking for a data-savvy detail-oriented Yield Manager who thrives on solving complex problems and making sense of data. This is a highly analytical role that works closely with cross-functional teams to uncover monetization opportunities, lead investigations into yield performance, identify issues affecting publisher success, and partners with internal teams on strategic initiatives. You will provide both proactive insights on network-level performance and trends while also serving as the escalation resource for publisher-facing teams around yield optimization and strategy. 

Key Responsibilities

• Analyze publisher and network-level performance data to uncover trends, inefficiencies, and revenue growth opportunities.
• Translate complex data into clear actionable insights and produce yield optimization plans for publishers and Customer Success Managers.
• Diagnose and resolve performance issues, identifying root causes of revenue fluctuations and guiding teams to solutions.
• Develop and validate hypotheses on monetization strategies; measure and communicate results through concise, data-driven reporting.
• Lead or support macro-level strategic yield initiatives that advance network-wide optimizations and revenue growth.
• Serve as an escalation point for advanced yield inquiries and collaborate on strategic projects that improve publisher performance.
• Collaborate cross-functionally with Data Science, Product, and Engineering teams to continually improve auction mechanics, floor pricing models, ad product development, and ad layout strategies.
• Enhance analytics frameworks and tools by partnering with internal teams, refining dashboards, and creating standard methodologies for performance measurement.
• Support pre-sales and onboarding, using analytical insights to assess revenue potential and design optimal ad layouts.
• Monitor alerts and coordinate with Customer Success, Demand and Support teams to resolve issues before they affect revenue.
• Collaborate cross-functionally on A/B testing to support Yield-related experiments, and provide analyses to quantify lift and inform broader adoption.

Required Skills & Experience

• 1+ years in ad tech, yield optimization, programmatic operations, or data analytics; preferably at a digital publisher or ad management company.
• Experience working with Looker or other BI visual reporting tools.
• Strong command of Google Ad Manager (GAM), Google Analytics, Prebid, and header bidding environments.
• Prior experience in publisher monetization, yield management, or revenue optimization.
• Ability to analyze auction metrics (eCPM, RPM, RPS, fill rate, latency) and turn insights into measurable actions.
• Working knowledge of site performance tools (e.g., Chrome Console, Professor Prebid, Google Lighthouse, WebPageTest) and understanding of user experience tradeoffs in monetization.
• Excellent verbal and written communication skills; comfortable presenting complex ideas to both technical and non-technical stakeholders.
• Ability to translate technical or statistical findings into clear business insights.
• Excellent problem-solving, time management, and prioritization skills in a fast-paced environment.

Preferred Qualifications

• Proficiency in SQL and comfort working with large complex datasets.
• Understanding of machine learning or statistical modeling approaches.
• Exposure to programmatic performance analysis, demand-side bidding methodologies, and AB testing frameworks.
• Proactive, resourceful, and self-motivated; possesses intellectual curiosity and the drive to independently explore and solve problems.
• Adaptable and comfortable wearing many hats in a rapidly changing industry and company setting.

Personality & Working Style

• Relentlessly curious, analytical thinker who loves finding clarity in complex data.
• Able to balance micro-level deep dives with macro-level pattern recognition.
• Persuasive and confident in presenting findings to cross-functional partners.
• Adaptable, proactive, and eager to take ownership from insight to execution.

Why Freestar

• Highly collaborative, data-obsessed culture with growth opportunities across analytics, product, and strategy tracks.
• Access to cutting-edge monetization data and tech stack at scale.
• Competitive compensation and benefits.
• A supportive environment where ideas, experimentation, and continuous learning are valued.

About the role

We’re looking for a Sr. Product Manager, Retention to own and evolve the systems that power our direct-to-consumer subscriber experience at Grüns.

This role will serve as the primary owner of our subscription platform and the broader subscriber experience across our ecosystem. The goal is simple but ambitious: make subscribing to Grüns the most compelling way to engage with our brand — delivering a premium, membership-like experience that goes far beyond convenience or discounts.

You will lead the strategy, experimentation, and day-to-day optimization of subscription touchpoints, including cancellation flows, subscriber perks, portal experiences, and rewards. This role will also play a key role in shaping and building our loyalty and rewards program so that it works seamlessly with subscriptions to drive engagement, repeat purchase, and long-term customer value.

Reporting into our Director of Retention & Lifecycle - this is a highly cross-functional role that partners closely with Retention, Ecommerce, CX, Product, and Engineering teams. 

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features
• Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction
• Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement
• Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives
• Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints
• Optimize cancellation and save strategies to improve save rate while protecting long-term customer value
• Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition
• Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements
• Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement
• Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO
• Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosyste

We're looking for someone who:

• Has 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
• Has direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
• Is comfortable configuring and managing complex subscriber flows inside subscription platforms
• Has experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
• Brings a strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
• Has experience improving subscription retention, cancellation flows, or subscriber engagement
• Is comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
• Understands the economics of subscription businesses and how retention programs influence long-term growth

Approach to the role:

• You think about subscriptions like a product, not just a marketing channel.
• You see loyalty as part of a broader membership experience rather than a standalone program.
• You are highly strategic but deeply execution-oriented, able to translate ideas into experiments, flows, and improvements.
• You are obsessed with understanding customer behavior and what truly drives retention and engagement.
• You are comfortable navigating complex systems and problem-solving within software platforms.
• You think commercially and understand the impact retention programs have on LTV and margin.
• You are collaborative, proactive, and confident operating in ambiguous environments.

To Apply: 

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $130,000-$150,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

What you will do: 

At Arize AI, we’re building the category-defining platform for AI observability, evaluation, and reliability. Our mission is to help teams build AI systems that actually work in the real world.

As AI adoption explodes, the community of builders—ML engineers, AI engineers, researchers, and developers—needs spaces to learn, connect, and collaborate.

That’s where you come in.

We’re looking for an Events Manager to own and scale the Arize event experience—from flagship conferences like Observe to high-impact community and brand experiences across the Bay Area and beyond.

This role is perfect for someone who thrives at the intersection of operations, creativity, and community building.

What You’ll Do

Lead Arize’s Event Strategy

• Plan and execute Arize’s flagship events, including Observe, our AI engineering conference.
  
  
• Own the full lifecycle of corporate and branded events—from concept to execution to post-event analysis.
  
  

Build Memorable Brand Experiences

• Design and run brand experience events across the Bay Area.
  
  
• Create experiences that resonate with AI engineers, developers, and technical leaders.
  
  

Execute High-Impact Events

• Manage event logistics including venue selection, vendors, budgets, timelines, and operations.
  
  
• Partner closely with marketing, developer relations, product, and leadership teams.
  
  
• Ensure events are executed seamlessly and at a high bar of quality.
  
  

Grow the AI Community

• Help build the Arize community through meetups, developer events, and workshops.
  
  
• Develop programming that engages AI builders
  
  

Measure and Improve

• Track event performance and outcomes.
  
  
• Use data and feedback to continuously improve the Arize event experience.
  
  

What We’re Looking For

• 7+ years of experience in event management, experiential marketing, or community events.
  
  
• Proven experience planning corporate, conference, or large-scale events.
  
  
• Experience building events for developers, AI audiences, or technical communities.
  
  
• Exceptional organizational and project management skills.
  
  
• A world-class communicator who can collaborate across teams and stakeholders.
  
  
• A creative and out-of-the-box thinker who can design memorable brand experiences.
  
  
• Ability to manage multiple events and timelines simultaneously.
  
  
• Based in the San Francisco Bay Area.
  
  

Bonus Points

• Experience running developer conferences or meetups.
  
  
• Background in AI, ML, data, or developer ecosystems.
  
  
• Experience managing sponsors, speakers, and technical programming.
  
  
• Startup or high-growth company experience.
  
  

Why Arize

• Work at the center of the AI engineering ecosystem.
  
  
• Help shape events that bring together the best AI builders in the world.
  
  
• Build experiences that define the AI observability category.
  
  

Salary Range $160,000-$190,000 plus a generous equity package depending on experience

The Role

We’re looking for a Technical Product Manager to own Gensyn’s core infrastructure systems -  foundational primitives such as REE (verifiable execution of AI/ML workloads) and AXL (p2p networking for AI agents) along with the execution, coordination, and training layers that power our decentralized AI protocol.

This is a 0–1 role. You will shape low-level infrastructure, define developer-facing surfaces, and help identify how our tech reaches real product-market fit.

Responsibilities

• Own product direction and delivery for core infrastructure systems.
• Partner with engineering and research to shape complex systems into usable products.
• Translate distributed systems and ML workflows into clear developer-facing abstractions.
• Define APIs, SDKs, and workflows that enable others to build on the protocol.
• Engage directly with technical users (ML Engineers & Researchers) to identify friction and improve usability.
• Identify and validate early product-market fit through use cases and design partners.
• Connect technical capabilities to real-world and commercial outcomes.
• Define and track metrics for adoption, reliability, and developer satisfaction.
  
  

Competencies

Must have

• Experience in early-stage or high-growth startups with high ownership and ambiguity.
• Proven ability to drive product delivery across technical teams, especially in infrastructure, platform, or developer-facing systems.
• Strong technical communication skills and the ability to translate complex systems into clear product direction and user value.
• Background in domains such as distributed systems, compute platforms, compilers, or APIs/SDKs.
• Experience building for technical users (engineers, developers, researchers), with strong empathy for developer workflows and integration pain points.
• Ability to connect technical systems to real-world use cases and commercial outcomes.

Preferred

• Experience with AI coding/prototyping tools (e.g., Cursor, Codex, Claude Code, GitHub Copilot).
• Experience owning core infrastructure or developer platforms end-to-end.
• Experience working in research-heavy or AI/ML-driven environments.
• Experience taking technically novel systems toward product-market fit.
• Exposure to decentralized or protocol-based systems.

Nice to have

• Hands-on programming experience (Python, Go, Rust, or similar).
• Open-source contribution or community experience.

Overview

• As the Manager of Information Technology (IT) you’ll be responsible for leading an engineering team to deliver world class features to our end users. An Engineering Manager is responsible for driving their team to deliver end user customer experiences, making sure they function as designed, and are delivered on time.
• In addition, you will be responsible for leading the technical direction of projects for the team. You will play a significant role in shaping our back office software that provides measurable user value. You understand both the technology and business to know the right tradeoffs to make. You will be the technical mentor for their team members, while working closely with peers, managers, product, design, and operations teams to create solutions that meet business requirements. You will drive engineering and operational excellence across the company.

What you’ll do

• Live by and champions all of our core values (#accountability, #collaboration, #iteration, and #details)
• Lead a high-caliber engineering team that will scale as the business grows, identifying and filling any team gaps
• Perform personnel management tasks for a team of engineers, including performance reviews, compliance with company policies, mentoring, and helping plan career growth
• Understand and manage team morale through regular assessments and collaboration with engineering leadership
• Train new engineers on our best practices, standards, culture, and policies
• Foster a team-oriented, supportive culture with a strong focus on creating a working environment that fosters collaboration, inclusion, open communication, and delivering outcomes using agile methodologies
• Work with all departments regarding general employee empowerment and productivity
• Be responsible for quality team output, on-call rotation and maintenance schedule, and overall project management
• Own IT tooling management including vendor relationships and procurement management
• Constantly improve team productivity, refine agile processes, and create methods to increase efficiency
• Investigate, analyze, and evangelize good engineering practices
• Lead in the creation and execution of novel solutions to complex, unbounded technical problems.  Expertly design and own technical solutions for broad or complex requirements with insightful and strategic approaches.
• Align your team’s work with Recharge’s business and engineering priorities to realize meaningful impact.  Identify and build support for technical initiatives that address Recharge’s most important needs
• Collaborate with the Director of Security in setting roadmap and priorities to ensure deliverables are met as well as raising concerns identified early on

What you’ll bring

• Willingness to help others at a company level
• A presence that consistently cultivates a positive team environment
• Ability to maintain morale across a team through regular assessment and collaboration with leadership
• Ability  to communicate objectives and direction to your reports
• Ability to proactively manage timeframes and work
• Commitment to quality of work both for yourself and your team members
• An agile mindset with the ability to shift direction quickly in order to meet business needs
• Ability to dive into the technical details of a problem and mentor team members to grow their own knowledge
• Desire to work cross functionally with teams in a rapidly scaling organization
• Security focused mindset to help identify and escalate issues

Experience/Credentials/Education

• Typically, 10+ years of relevant engineering experience in fast paced environments
• 3+ years of experience leading IT engineers in fast paced, remote environments
• 5+ years experience deploying and managing Enterprise technology such as, but not limited to:
• Mobile Device Management software (both Windows and OSX), Identity & Access Management software (Okta), Productivity tools (gSuite, Atlassian), Password Management tooling, and other core tools (Box, Adobe, Workday, etc.)
• 5+ years in end user support including, but not limited to:
• Directory Services (Google Workspace), SSO (Okta), Enterprise Password Management, RBAC Models, Procurement Support
• Experience leading agile ceremonies (grooming, standups, retrospectives, etc.)
• Experience managing performance with direct reports
• Track record of meeting schedules on time; clearly defining deliverables and timetables, with demonstrated ability to balance multiple priorities in complex environments and manage teams to successful project completion
• Demonstrated ability as an effective mentor and coach who understands how to successfully integrate into a team of talented engineers
• Exceptional analytical, communication, and interpersonal skills
• Experience supporting audio/video equipment
• Bachelor’s degree in a technology related field preferred

Our stack
Google Workspace, Okta, Jamf, Intune, Oomnitza, Terraform, Atlassian, Slack

Interview recording & AI notetakers
To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.

Compensation 

Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.

• Hiring range in the US
  $134,000 USD - $168,000 USD
• Hiring range in Canada
  $119,000 CAD - $149,000 CAD

Application window anticipated to close: 6/1/2026. If you’re interested in this opportunity, please submit an application as soon as possible.

About ThriveCart:

ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses.

We integrate with everything you use and have a simple, clean UI with numerous features that allow customers to build income from existing traffic and we are the highest-converting cart for online businesses. Our business is growing, profitable, and backed by LTV SaaS Growth Funds, and we are looking to expand our footprint amongst online businesses.

Location:

Remote (EU)

Job Overview:

We’re looking for a strategic and execution-focused Product Manager – Payments to lead the development, optimization, and scale of our global payments infrastructure. In this role, you’ll be responsible for driving core payment functionality, expanding payment method options, improving checkout experiences, and ensuring reliability, security, and compliance across the payments stack.

You’ll work cross-functionally with engineering, design, compliance, operations, and customer success to ensure our merchants have a seamless and trusted payment experience—whether they’re selling digital products, subscriptions, or services.

Key Responsibilities:

• Own and execute the end-to-end product strategy and roadmap for ThriveCart’s payments ecosystem (e.g., checkout, payment gateways, transaction routing, fraud, refunds, treasury, and reconciliation).
• Define, prioritize, and deliver features that improve conversion rates, reduce friction, and support global scalability.
• Partner with engineering and design to deliver high-quality user experiences and robust back-end systems.
• Integrate and maintain third-party payment providers (e.g., Stripe, PayPal, Authorize.net) and explore new options (e.g., local payment methods, wallets, and bank debits).
• Ensure all payment solutions meet regulatory requirements (PCI, PSD2, SCA, etc.).
• Monitor performance, adoption, and reliability of payment systems using data and user feedback.
• Collaborate with customer success and support to identify and resolve user pain points related to payments.
• Stay informed about global payment trends, technologies, and fintech regulations, and bring ideas forward that align with ThriveCart’s growth.

Required Skills:

• Proven track record of building and scaling payments systems in a SaaS, fintech, or eCommerce environment.
• Deep understanding of payment infrastructure, including gateway integrations, card networks, fraud prevention, settlements, and chargebacks.
• Strong technical fluency—comfortable working closely with engineers and interpreting API documentation.
• Excellent communication, prioritization, and stakeholder management skills.
• Strong data-driven mindset—you understand what to track, how to measure it, and how to use insights to iterate quickly.
• 3–5+ years of experience as a Product Manager, ideally with direct ownership over payment products or platforms.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Finance, Economics, or related discipline) preferred but not required.
• Equivalent practical experience in product management, payments, or fintech may substitute for formal education.
• Certifications in product management (e.g., Pragmatic, AIPMM, or CSPO) or fintech/payments (e.g., ETA CPP) are a plus but not mandatory.
• Experience working in agile, cross-functional teams with a focus on delivering customer-centric solutions.
• Experience with global payment methods, subscriptions, recurring billing, or tax compliance tools. 
• Experience with payments orchestration systems and/or treasury systems is considered a plus.
• Experience of using AI Agents and implementing and building AI tools and Agents

Learn More About ThriveCart:

Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:

• Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
• User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
• Team Collaboration – We work better together, valuing input from every team member.
• Growth Mindset – We embrace challenges as opportunities to learn and grow.

Iovance Biotherapeutics aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapy for people with cancer. We are pioneering a transformational approach to treating cancer by harnessing the ability of the human immune system to recognize and attack diverse cancer cells in each patient. The Iovance TIL platform has demonstrated promising clinical data across multiple solid tumors. We are committed to continuous innovation in cell therapy, including gene-edited cell therapy, which may be a promising option for patients with cancer.

Overview

The Sr. Manager, Protein Sciences (Upstream) is an experienced manufacturing and processing subject matter expert responsible for managing Iovance’s GMP manufacturing operations and contracted manufacturing operations centered on protein production and characterization, with a focus on upstream process. S/He will actively collaborate with Process Development, Analytical Development,  Manufacturing, Quality Control, Quality, Supply Chain, and Regulatory functions, with a focus on ex-US manufacturing operations.

This position will report to the head of Protein Sciences, and involves planning, coordinating, and overseeing contract manufacturing and development services for Iovance products through the product life cycle. Activities requiring oversight include process development, transfer, scaleup, validation, improvements (COGS), and studies supporting technical changes/improvements. This position will also provide necessary leadership to support CMC product teams and/or lead subteams, manage technical information/data flows, manage project milestones, support audits, and assist in qualification, validation, and regulatory filing activities. Additionally, this position will be responsible for manufacturing data management for selected clinical/commercial products.  

Responsibilities

• Subject matter expert in diverse molecular biology, protein expression, and biochemistry. An understanding of analytical methods is preferred.
• Manage and/or support knowledge management (including product, process, and analytical)
• Manage and/or support process, analytical, microbial control strategy development and implementation, and risk assessment and mitigation.
• Build and support long term business relationships with key Contract Manufacturing Organizations in support of flexible and efficient supply chains.
• Manage and/or support technical transfer and technical/COGS improvement projects. Ensure effective stakeholder engagement and ensure on-time and in-budget delivery.
• Support regulatory CMC and registrational activities for clinical/commercial products as required, with a focus on ex-US.
• Liaise with Quality/Supply Chain on product disposition and ensure continuous alignment with quality/supply chain systems requirements. Support technical investigations, deviations and CAPAs as required. Support and participate in site audits, as required.
• Manage and/or support hiring and development of staff, as required.
• Ensure CMO site operational readiness for manufacturing campaigns/process transfer/change controls/validations; including facilities, equipment, documentation, training.
• Utilize strong operational excellence / lean principles, business acumen, quality-mindedness, and excellent communication skills to develop streamlined, efficient, and robust systems.

Required Experience

• A minimum of 9 years of related experience with a Bachelor's degree; or 7 years and a Master's degree; or a PhD with 4 years experience in a relevant Life Science discipline or equivalent in work experience.
• In-depth understanding of protein expression and characterization. Good understanding of purification and QC methods is a plus.
• Strong prior operational experience preferably in a direct role in a GMP manufacturing environment, with interfaces to Supply Chain, Quality and Regulatory functions, with commensurate experience supporting internationally licensed products.
• Direct experience managing contract development/manufacturing organizations (CDMOs), with focus on aseptic operations and commercial manufacturing, is preferred.
• Must possess a thorough understanding of biotherapeutics manufacturing.
• Demonstrated business and commercial focus with awareness of customer/patient-centric issues.
• Experience working in a global business environment across multiple time zones.
• Self-starter, possessing strong verbal and written communication skills.
• Ability/willingness to travel globally for extended periods, based on business needs.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation.

Physical Demands and Activities Required

• Must be able to remain in a stationary position standing or sitting for prolonged periods of time.
• Must be able to work on a tablet or computer for 80% of a typical working day.
• Must be able to move and lift 15 pounds.
• Wear proper personal protective equipment when in the warehouse, laboratory setting, i.e., safety glasses, lab coats, and closed-toed shoes.

Mental

• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion.
• Ability to handle work-related stress.
• Ability to handle multiple priorities simultaneously.
• Ability to meet deadlines.

Work Environment

• This position will work in both an office and a manufacturing setting.
• Potential exposure to noise, equipment hazards and strong odors.

#LI-onsite

Iovance Biotherapeutics aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapy for people with cancer. We are pioneering a transformational approach to treating cancer by harnessing the ability of the human immune system to recognize and attack diverse cancer cells in each patient. The Iovance TIL platform has demonstrated promising clinical data across multiple solid tumors. We are committed to continuous innovation in cell therapy, including gene-edited cell therapy, which may be a promising option for patients with cancer.

Overview

The Sr. Manager, Protein Sciences (Downstream) is an experienced manufacturing and processing subject matter expert responsible for managing Iovance’s GMP manufacturing operations and contracted manufacturing operations centered on protein production and characterization, with a focus on downstream process, including drug product formulation, fill, and lyophilization. S/He will actively collaborate with Process Development, Analytical Development,  Manufacturing, Quality Control, Quality, Supply Chain, and Regulatory functions, with a focus on ex-US manufacturing operations.

This position will report to the head of Protein Sciences, and involves planning, coordinating, and overseeing contract manufacturing and development services for Iovance products through the product life cycle. Oversight includes process development, transfer, scaleup, validation, improvements (COGS), and studies supporting technical changes/improvements. This position will also provide necessary leadership to support CMC product teams and/or lead subteams, manage technical information/data flows, manage project milestones, support audits, and assist in qualification, validation, and regulatory filing activities. Additionally, this position will be responsible for manufacturing data management for selected clinical/commercial products.  

Responsibilities

• Subject matter expert in protein purification, drug product formulation, fill, and lyophilization.
• Manage and/or support knowledge management (including product, process, and analytical)
• Manage and/or support process, analytical, microbial control strategy development and implementation, and risk assessment and mitigation.
• Build and support long term business relationships with key Contract Manufacturing Organizations in support of flexible and efficient supply chains.
• Manage and/or support technical transfer and technical/COGS improvement projects. Ensure effective stakeholder engagement and ensure on-time and in-budget delivery.
• Support regulatory CMC and registrational activities for clinical/commercial products as required, with a focus on ex-US.
• Liaise with Quality/Supply Chain on product disposition and ensure continuous alignment with quality/supply chain systems requirements. Support technical investigations, deviations and CAPAs as required. Support and participate in site audits, as required.
• Manage and/or support hiring and development of staff, as required.
• Ensure CMO site operational readiness for manufacturing campaigns/process transfer/change controls/validations; including facilities, equipment, documentation, training.
• Utilize strong operational excellence / lean principles, business acumen, quality-mindedness, and excellent communication skills to develop streamlined, efficient, and robust systems.

Required Experience

• A minimum of 9 years of related experience with a Bachelor's degree; or 7 years and a Master's degree; or a PhD with 4 years experience in a relevant Life Science discipline or equivalent in work experience.
• In-depth understanding of protein purification, characterization, drug product formulation, fill and lyophilization. Good understanding of protein expression, cell culture processing, and QC methods is a plus.
• Strong prior operational experience preferably in a direct role in a GMP manufacturing environment, with interfaces to Supply Chain, Quality and Regulatory functions, with commensurate experience supporting internationally licensed products.
• Direct experience managing contract development/manufacturing organizations (CDMOs), with focus on aseptic operations and commercial manufacturing, is preferred.
• Must possess a thorough understanding of biotherapeutics manufacturing.
• Demonstrated business and commercial focus with awareness of customer/patient-centric issues.
• Experience working in a global business environment across multiple time zones.
• Self-starter, possessing strong verbal and written communication skills.
• Ability/willingness to travel globally for extended periods, based on business needs.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation.

Physical Demands and Activities Required

• Must be able to remain in a stationary position standing or sitting for prolonged periods of time.
• Must be able to work on a tablet or computer for 80% of a typical working day.
• Must be able to move and lift 15 pounds.
• Wear proper personal protective equipment when in the warehouse, laboratory setting, i.e., safety glasses, lab coats, and closed-toed shoes.

Mental

• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion.
• Ability to handle work-related stress.
• Ability to handle multiple priorities simultaneously.
• Ability to meet deadlines.

Work Environment

• This position will work in both an office and a manufacturing setting.
• Potential exposure to noise, equipment hazards and strong odors.

#LI-onsite

 This role requires variant interpretation experience in a clinical or equivalent setting

About the Opportunity:

Full-time, US-based remote opportunity

At Genomenon, we are at the forefront of genomics research and innovation, with a mission to accelerate genetic discoveries and improve patient care.

We are seeking a Manager, Product Quality (Variant Interpretation) to lead the scientific rigor, consistency, and scalability of our variant interpretation efforts. This is a high-impact leadership role responsible for ensuring the accuracy and defensibility of data that powers our products, supports clinical decision-making, and informs pharmaceutical research.

As our curation volume, product complexity, and client engagements continue to grow, this role will serve as the scientific authority for complex variant interpretation while building and leading a high-performing QA function. You will shape how interpretation is done at scale—driving standards, improving systems, and mentoring a team of scientists.

If you are passionate about genomics, thrive in complex scientific problem-solving, and want to influence both product and patient impact, this is an opportunity to lead from the front.

Position Responsibilities:

Variant Interpretation & Scientific Leadership

• Serve as the final scientific authority for complex or ambiguous variant interpretation cases, including conflicting clinical and functional evidence
• Apply deep expertise in ACMG/AMP guidelines to ensure accurate and defensible classifications
• Leverage clinical experience to contextualize variant interpretations and ensure clinical relevance and applicability
• Guide evaluation of functional studies and literature to support high-confidence interpretation decisions
• Support high-impact client deliverables, including clinical and pharmaceutical use cases
• Germline experience preferred

Quality Assurance & Standards Ownership

• Own QA/QC standards across all variant interpretation workflows
• Ensure consistent application of internal frameworks, nomenclature standards (HGVS), and interpretation criteria
• Oversee external data quality, including ClinVar submissions and discrepancy resolution

Team Leadership & Development

• Manage, mentor, and develop a team of QA scientists and curators
• Provide coaching on interpretation, evidence evaluation, and best practices
• Set clear performance expectations and maintain accountability for quality standards

Process Improvement & Scalability

• Design, implement, and continuously improve SOPs, QA processes, and workflows
• Identify systemic quality issues and lead solutions that scale across teams and projects
• Balance standardization with flexibility to meet diverse client and product needs

Cross-Functional Collaboration

• Partner with product, engineering, and leadership to improve tools, workflows, and data quality
• Contribute to broader data and product strategy through scientific expertise 

About You:

You are a highly experienced variant interpretation expert who combines scientific depth with leadership capability. You’re comfortable making high-stakes decisions in ambiguous situations, and you take ownership of quality, not just your work, but the work of the team.

You bring a strong QA mindset, a bias toward evidence-based decision-making, and a drive to improve systems.

Required Skills & Experience

• 5+ years of hands-on variant interpretation experience in a clinical or equivalent setting
• Advanced degree (PhD, MS in Genetics/Genomics) or Genetic Counselor (CGC)
• Deep expertise applying ACMG/AMP guidelines in complex scenarios
• Strong experience evaluating clinical and functional evidence from scientific literature
• Proficiency in HGVS nomenclature, including normalization and variant disambiguation
• Demonstrated ability to make independent, high-confidence scientific decisions

Preferred / Nice to Have

• Experience with ClinVar submissions and resolving interpretation discrepancies
• Prior people management or strong leadership experience
• Experience developing SOPs
• Exposure to a broad range of disease areas or gene classes

What You’ll Bring

• Strong scientific judgment, especially in ambiguous or conflicting evidence scenarios
• A rigorous QA mindset with exceptional attention to detail
• Ability to mentor and elevate others
• Process-oriented thinking with a focus on scalability
• Clear, structured communication of complex scientific concepts
• Ownership mentality for quality, team performance, and outcomes

Why Join Genomenon

Own Scientific Quality at Scale
Shape how variant interpretation is performed across products, clients, and public data resources.

Lead and Build
Develop a high-performing team and establish systems that scale with the organization.

Make a Real Impact
Your work directly supports clinical decisions, patient outcomes, and pharmaceutical research.

Tackle Meaningful Complexity
Work on challenging, high-impact problems at the intersection of genomics, data, and real-world application.

Interview Process

• Initial Video Screen
• Technical Video Screen
• Take Home exercise
• Team Panels (2)
• TopGrading Interview

We are looking for an EMEA based Sales Development Representative to join Fingerprint’s fully remote Business Development team. 

This is a prospecting-first role, you will own outbound pipeline generation across a defined segment of our EMEA  total addressable market, working warmed ABM accounts, inbound hand-raisers, product-qualified leads, and event prospects.

You will operate within a segmented, campaign-aligned motion, executing tightly against ABM priorities set by the BDR Manager and Demand Generation team. This means account-aware, persona-specific outreach. You will be coached to go deep on a focused set of accounts, qualify using PACTA, and hand off well-built opportunities to Commercial, Enterprise and Strategic AEs.

What You'll Do:

• Execute high-volume, high-quality AI-assisted outreach across email, phone, video and LinkedIn. Targeting fraud, identity, payments, and risk personas at Enterprise and Strategic accounts
• Multi-thread into every account you work, building relationships across technical, operational, and executive stakeholders
• Qualify opportunities using the PACTA framework (Pain, Authority, Consequence, Timing, API Calls) to ensure every meeting you book has a realistic path to deal creation
• Manage ABM account coverage, working all Marketing warmed accounts in alignment with our SDR workflow
• Follow up within agreed upon SLAson all inbound leads and persistently reach out to drive opportunity creation
• Enroll accounts into HubSpot sequences and track LinkedIn engagement via Dux-Soup in alignment with team targets
• Hit >300 cold call dials per week using Koncert parallel dialer, with a focus on quality connect conversations
• Execute event prospecting cycles pre-event outreach, and post-event follow-up sequences to drive opportunity creation
• Monitor account alerts and web visit signals to prioritise warm outreach to high-intent accounts
• Maintain clean CRM data in HubSpot and Salesforce to ensure accurate contact records, sequence enrollment status, and opportunity stage management
• Create and manage opportunities with clear next-step notes; work with your manager to reject stale opps with documented reasoning and a follow-up plan
• Participate in weekly 1:1s and team reviews with an ownership mindset: bring data, flag blockers, and propose solutions

How You'll Be Measured:

You will be evaluated across five performance categories:

• Cold Calls: 300 dials per week
• Enrollments: 260 per week 
• Meetings: Set 10 per month
• Inbound Conversion Rate

What We're Looking For:

• 1+ years of outbound sales development experience. You have logged real cold call volume and can point to sequences you have written and tested
• Comfortable with a high-activity model: dials, enrollments, and pipeline creation are your daily operating rhythm
• Genuine curiosity about fraud, identity, and security
• Strong written communication, your emails and LinkedIn messages are direct, specific, and do not sound like templates
• Proficiency with HubSpot or a comparable CRM and sales engagement platform
• Experience with or willingness to ramp on leading MarOps Tools, including Koncert, Dux-Soup
• Aptitude to generate prospecting lists with AI tools and enrichment platforms (Claude, Apollo)
• Comfortable operating in a fully remote, async-first environment
• A process-oriented mindset: you track what works, adjust what does not, and document your learnings in collaboration with BDR manager
• Ability to multi-thread across buying committees 
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom

Tools You'll Use

• HubSpot: sequences, contact management, task workflows
• Koncert: parallel dialer for cold call volume
• Dux-Soup: LinkedIn automation and engagement tracking
• Salesforce: CRM and opportunity management
• LinkedIn Sales Navigator: prospecting and account research
• Apollo: contact data and prospecting lists
• Vector: intent signal monitoring
• Notion: team documentation and workflows

Remote | Full-time

Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are.

Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems.

We're looking for a Head of Content to own how ZenRows is discovered, understood, and trusted across LLMs, developer communities, integration ecosystems, and the open web.

The Role

This is not a content volume role. It's a content positioning role.

The way developers and technical teams discover tools has fundamentally changed. Google search is no longer the only, or even the primary surface. Developers ask ChatGPT. Business users ask Gemini. AI engineers search Perplexity. Workflows are built inside Clay, n8n, and Make, where discovery happens through directories, templates, and community recommendations.

Your job is to make ZenRows the trusted, cited, recommended answer across all of these surfaces, not just in Google's top 10.

You'll work closely with Product, Sales, and the GTM Engineer to ensure content is a genuine growth engine, not a support function.

What You'll Own

🔍 AEO, GEO & Discoverability Strategy

This is the core of the role.

• Own ZenRows' Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategy: ensuring we are the cited, recommended answer when developers and AI engineers ask about web scraping, data collection, workflow automation, and data pipelines
• Understand how LLMs (ChatGPT, Gemini, Claude, Perplexity) surface and prioritize content, and build a strategy around it
• Develop structured, citation-friendly content formats: comparison pages, definitional guides, integration explainers, and technical FAQs that earn LLM citations
• Own competitive intelligence: track how competitors are being cited, recommended, and positioned in AI search

📊 SEO Strategy & Content Operations

• Own ZenRows' organic search strategy end-to-end: keyword research, topic prioritization, content gap analysis, and competitive benchmarking, with a clear view of where SEO still drives meaningful pipeline and where it doesn't
• Lead content operations: manage the editorial calendar, maintain publishing velocity, and ensure quality standards across in-house writers, freelancers, and external agencies
• Manage, and develop a team of technical writers and editors, setting clear briefs, review processes, and feedback loops that raise the floor on content quality without creating bottlenecks
• Own the relationship with external content agencies: briefing, quality control, performance review, and deciding what stays in-house versus what gets outsourced
• Develop and maintain off-page SEO strategy: link acquisition, guest publishing, and building the kind of third-party authority signals that reinforce ZenRows' position in both traditional search and LLM training corpora
• Work closely with Engineering on technical SEO: site architecture, crawlability, Core Web Vitals, structured data markup, and indexing health, you won't do this alone, but you'll own the roadmap and hold the team accountable
• Maintain a content performance framework: define and track the metrics that matter (organic traffic, keyword rankings, assisted conversions, LLM citation frequency) and use them to make prioritization decisions, not just report on them
• Continuously audit the existing content library for decay, cannibalization, and coverage gaps, and make the hard calls about what gets updated, consolidated, or cut

🧑‍💻 Developer Education & Docs-as-Marketing

• Turn ZenRows' documentation into a top-of-funnel acquisition channel. Think Stripe's docs: content that ranks, educates, and converts, not marketing fluff disguised as technical writing
• Build actionable, developer-focused resources: integration tutorials, use-case walkthroughs, SDK examples, and migration guides
• Create content specifically for the AI/LLM data pipeline audience: tutorials on using ZenRows for RAG pipelines, AI agents, training data collection, MCP server integrations, and agentic workflows
• Collaborate with Engineering and Product to ensure documentation is accurate and genuinely useful
• Partner with DevRel to amplify technical content across developer communities

🔗 Ecosystem & Integration Content

This is new territory for ZenRows, and one of the highest-leverage content surfaces in 2026.

• Build and maintain a library of integration content: how ZenRows works inside Clay, n8n, Make, Zapier, LangChain, LlamaIndex, and other workflow and AI platforms
• Create content that earns ZenRows a presence in integration marketplaces and community directories, not just Google
• Partner with the Partnerships Manager on co-marketing content: joint guides, partner-specific tutorials, template libraries
• Develop content that serves workflow builders and automation teams: non-developer technical users building workflows and automation without writing code

📈 PLG Content & Activation

• Build a content-led activation flywheel: blog post attracts developer → documentation helps them succeed → integration guide shows them what's possible → usage converts to paid
• Partner with Product and Growth on in-app content, onboarding flows, and activation-focused tutorials
• Own the content layer of the trial-to-paid conversion journey

🤝 Sales Enablement & Enterprise Content

• Support Sales with high-impact materials: competitive battle cards, use-case one-pagers, ROI narratives, and case studies
• Develop positioning content for workflow builders and automation teams, as well as business users who interact with data through AI tools and LLM interfaces
• Build and maintain a lean, current library of sales enablement assets, prioritize quality and relevance over volume

👥 Team Leadership

• Lead, mentor, and develop the existing content team
• Define and maintain editorial standards and brand voice across all content types
• Build a culture of experimentation and outcome orientation, not content volume
• Scale through leverage: AI-assisted workflows, freelance network, and smart prioritization

The Person

We're looking for someone who thinks in distribution systems, not publishing calendars.

Required

• 5+ years in content, growth, or developer marketing, ideally at a B2B SaaS, API, or developer infrastructure company
• Deep understanding of AEO and GEO: you know how LLMs source and surface answers, and you've thought about what it means for content strategy
• Technical fluency in developer tools, APIs, or adjacent infrastructure. You don't need to be an engineer, but you need to be able to write or edit a Python snippet, understand what a headless browser does, and explain a web scraping use case to a non-technical audience
• Proven experience building content for both self-serve/PLG and integration-led or enterprise motions
• Strong editorial judgment, you can tell the difference between content that educates and content that fills a calendar
• Experience building and maintaining integration or ecosystem content: tutorials, partner guides, marketplace presence
• Comfortable operating in a fast-moving, autonomous environment without heavy process
• Fluent in English (we are an English-first organization)

Strong Advantage

• Experience with workflow automation platforms (Clay, n8n, Make, Zapier) from a content or product perspective
• Familiarity with the LLM/AI agent ecosystem: LangChain, LlamaIndex, CrewAI, RAG architectures
• Experience evolving or rebuilding a content function through a GTM pivot, not just building from scratch
• Track record of content that drove ecosystem or community-led growth, not only organic search traffic
• Experience using AI-assisted tools to automate content operations at scale (n8n, Claude Code, or similar)

This Role Is Not For Everyone

• We are a small, efficient team of ~20 competing against companies 10x our size. Ownership is real, there is nowhere to hide
• We are fully remote, which means documentation and async communication are essential
• Feedback is constant and candid. Strong opinions are welcomed and debated
• We are scaling fast. Processes evolve. Priorities shift. If you need rigid structure, you may struggle
• We just made a significant strategic pivot. Some things that worked before won't work the same way. You'll need to be comfortable with that ambiguity

Why You'll Love Working Here

• You will own the entire content function at a critical inflection point, the work you do in 2026 will shape the company's market position for years
• Genuine autonomy. You will be trusted, not micromanaged
• Direct access to leadership, our CEO is accessible and values world-class talent
• 100% remote, forever
• A horizontal culture where contributing beyond your job description is expected and celebrated
• You'll be working at the intersection of developer tools, workflow automation, and the AI agent ecosystem, one of the most interesting spaces in tech right now

What Rewards and Benefits Would I Get?

• 100% remote work: true location freedom
• The salary you are worth: we focus on value, not previous compensation
• The equipment you want: choose the tools you need
• Generous Learning & Development budget: courses, materials, growth support
• BitWarden Account for secure password management
• Annual Kick-Off: yearly team event in a new location
• Barcelona Meetups throughout the year
• Deel Benefits: discounts on services, subscriptions, travel, and more
• Access to world-class colleagues reinventing an industry

Our Values

Ownership, Dedication, Impact, Transparency, and Agility run through everything we do. We're a sociable company and don't let a remote model stop us from feeling connected. The atmosphere is friendly, supportive, and driven by a constant desire to improve.

Diversity, Equity & Inclusion

At ZenRows, we are committed to diversity, equity, and inclusion and recognize we can always do more. Every job description is reviewed through a gender bias decoder to ensure inclusivity. We aim to nurture a welcoming and safe environment for everyone.

Privacy and Your Data

At ZenRows, we prioritize the privacy and security of data entrusted to us. We comply with all applicable data protection regulations and industry best practices. Any job offer will be subject to successfully passing background checks.