Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

 The Opportunity:

We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North Asia Region (Japan and South Korea) as the sole on-site HR leader. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships.

You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.

In this Role, you’ll get to:

• Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success.
• Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities.
• Lead and influence cross-functional initiatives that support business transformation and organizational growth.
• Anticipate business needs and implement proactive, scalable HR solutions that add long-term value.
• Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends).
• Lead talent identification, development, and succession planning to build a strong leadership pipeline.
• Support organizational design, workforce planning, and change management to keep Agoda agile and competitive.
• Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement.
• Manage, in partnership with People Centre of Expertise,  employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters.
• Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws.
• Drive learning and development initiatives to build skills and support career growth.
• Mentor and coach HR colleagues and business leaders, building people leadership capability across the region.
• Champion a culture of feedback, continuous learning, and high performance.
• Ensure strong governance, compliance, and risk management in all people practices.

This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.

 What you’ll Need to Succeed:

• Bachelor’s Degree in Human Resources or a related field is required.
• 8-10 years of progressive HR experience, with at least 3–5 years in a senior HRBP or HR leadership role, ideally in a fast-paced, multinational, or matrixed environment.
• Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment.
• Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset.
• Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams.
• Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design.
• Experience with workforce planning, organizational agility, and leading change initiatives.
• Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels.
• Ability to cope well with ambiguity and change.
• Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results.
• Fluency in written and spoken Korean and English, with strong communication skills to effectively convey complex information. Japanese language skills are a strong plus.

It’s Great if you Have:

• Curiosity, ready to challenge current practices and perspectives.
• Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best.
• Great sense of ownership and reliability.
• Multicultural or International Experience.
• Humility, flexibility, good interpersonal skills.

#Seoul #Tokyo 

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

 The Opportunity:

We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North Asia Region (Japan and South Korea) as the sole on-site HR leader. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships.

You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.

In this Role, you’ll get to:

• Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success.
• Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities.
• Lead and influence cross-functional initiatives that support business transformation and organizational growth.
• Anticipate business needs and implement proactive, scalable HR solutions that add long-term value.
• Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends).
• Lead talent identification, development, and succession planning to build a strong leadership pipeline.
• Support organizational design, workforce planning, and change management to keep Agoda agile and competitive.
• Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement.
• Manage, in partnership with People Centre of Expertise,  employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters.
• Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws.
• Drive learning and development initiatives to build skills and support career growth.
• Mentor and coach HR colleagues and business leaders, building people leadership capability across the region.
• Champion a culture of feedback, continuous learning, and high performance.
• Ensure strong governance, compliance, and risk management in all people practices.

This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.

 What you’ll Need to Succeed:

• Bachelor’s Degree in Human Resources or a related field is required.
• 8-10 years of progressive HR experience, with at least 3–5 years in a senior HRBP or HR leadership role, ideally in a fast-paced, multinational, or matrixed environment.
• Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment.
• Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset.
• Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams.
• Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design.
• Experience with workforce planning, organizational agility, and leading change initiatives.
• Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels.
• Ability to cope well with ambiguity and change.
• Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results.
• Fluency in written and spoken Japanese and English, with strong communication skills to effectively convey complex information. Korean language skills are a strong plus.

It’s Great if you Have:

• Curiosity, ready to challenge current practices and perspectives.
• Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best.
• Great sense of ownership and reliability.
• Multicultural or International Experience.
• Humility, flexibility, good interpersonal skills.

#Seoul #Tokyo 

About the Role

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.

MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.
Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.

In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.

Innovation Architects operate as trusted advisors to both business and technical stakeholders.
They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro

What you'll do

• Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
• Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
• Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
• Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
• Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
• Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
• Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
• Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
• Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
• Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
• Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
• Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve
• Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders
• Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services
• Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance

What you'll need

• 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
• Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
• Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
• Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity

Technical Skills:

• Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management
• Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks
• Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)
• Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems

Soft Skills:

• Excellent communication, facilitation, and stakeholder-management ability
• Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences
• Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments
• Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-YN1