Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Director of Operations Strategy to own the optimization and execution systems that power how we run our global operations. Reporting directly to the VP of Operations Support & Strategy, you will be the connective tissue between strategy and execution  — building the operational discipline and processes that empower our teams in the field to achieve. 

You are a rigorous analytical thinker and disciplined executor who thrives at the intersection of strategy, data, and cross-functional collaboration. You know how to structure ambiguous problems, build airtight solutions, and translate complexities into clear narratives that drive action. You are equally comfortable in a facility and a boardroom — and you understand that the best initiatives are only valuable when they actually change how the business runs.

What you'll do

• Drive execution of quarterly and annual operations planning cycles, translating company objectives into operational targets, milestones, and resource plans across field operations
• Build and maintain a suite of real-time dashboards, KPI frameworks, and reporting infrastructure that gives leadership an accurate, up-to-the-moment view of operational health across all markets
• Develop advanced forecasting models and scenario analyses that surface risks and opportunities before they impact the business, and recommend clear, prioritized action paths for each
• Identify operational inefficiencies across the business, quantify their impact, and lead structured process improvement initiatives from diagnosis through resolution
• Serve as the analytical backbone for cross-functional initiatives — providing rigorous ROI modeling and performance tracking to ensure projects stay accountable to measurable outcomes
• Partner with regional leaders and market GMs to synthesize performance data across geographies, identify what’s working, and help scale winning playbooks consistently across markets
• Collaborate with Product and Engineering to define tooling requirements that support operational scalability, acting as an informed and credible voice for the ops team in roadmap discussions
• Build and develop a lean team of strategy and analytics professionals, establishing the function’s capacity and capabilities as the business scales

What we're looking for

• 7+ years of experience in strategy, business operations, management consulting, or analytics, with at least 2 years in a leadership role at a high-growth technology or marketplace company
• Deep analytical fluency — highly proficient in Excel and SQL, with hands-on experience building and maintaining reporting infrastructure in BI tools such as Looker or Tableau
• Demonstrated ability to build financial models, scenario analyses, and forecasting frameworks that inform real, high-stakes business decisions
• Proven track record of leading cross-functional initiatives from scoping through execution — managing multiple workstreams simultaneously without losing accountability on any of them
• Clear, confident communicator who can distill complex analysis into concise, compelling narratives for senior stakeholders, with the ability to adapt the message for different audiences
• Highly self-directed with strong problem-structuring skills — capable of independently defining the approach to an ambiguous problem and driving it to a clear outcome

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an enthusiastic and driven Senior Counsel ready to lead legal support for one of our regions, working closely with both the Revenue and Operations management and their teams, and collaborating with the other members of the legal team.

What you'll do

• Provide comprehensive legal support to one or more business regions or practice groups
• Act as a proactive and trusted business partner, offering legal and business counsel to stakeholders on a wide variety of contract-related issues, compliance matters, and risk assessments
• Work closely with business teams to develop and execute legal strategies that protect and advance the company’s operations
• Develop a deep understanding of our cutting-edge technology business and the broader urban mobility industry
• Draft, review, and negotiate a broad range of commercial contracts, including complex software as a service (SaaS) agreements, client agreements, procurement agreements, information technology agreements, government contracts, commercial leasing agreements, and consulting agreements
• Coordinate resolution of business disputes and manage outside counsel as needed
• Provide essential support to the Vice President, Associate General Counsel and other attorneys within the department

What we're looking for

• Law degree and currently licensed or has eligibility to be licensed to practice law in either Illinois, Tennessee, or New York
• 7+ years of progressive work experience in a corporate law department or a business/transactional practice group of a law firm
• Extensive experience with a wide variety of commercial contracts, including technology, government, and procurement agreements
• Hardworking, detail-oriented, and enthusiastic professional who thrives in a collaborative and close-knit team environment
• Ability to work effectively under pressure, prioritize multiple tasks, and meet tight deadlines
• Strong practical decision-making and problem-solving skills
• Exceptional transactional and legal writing skills
• Ability to quickly identify and grasp complex legal issues and communicate key issues clearly and concisely to colleagues and business partners

While not required, these are a plus:

• Demonstrated expertise in drafting and negotiating Software as a Service (SaaS) contracts or commercial leases
• Prior in-house legal experience

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $175,000.00 USD to $185,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an enthusiastic and driven Senior Counsel ready to lead legal support for one of our regions, working closely with both the Revenue and Operations management and their teams, and collaborating with the other members of the legal team.

What you'll do

• Provide comprehensive legal support to one or more business regions or practice groups
• Act as a proactive and trusted business partner, offering legal and business counsel to stakeholders on a wide variety of contract-related issues, compliance matters, and risk assessments
• Work closely with business teams to develop and execute legal strategies that protect and advance the company’s operations
• Develop a deep understanding of our cutting-edge technology business and the broader urban mobility industry
• Draft, review, and negotiate a broad range of commercial contracts, including complex software as a service (SaaS) agreements, client agreements, procurement agreements, information technology agreements, government contracts, commercial leasing agreements, and consulting agreements
• Coordinate resolution of business disputes and manage outside counsel as needed
• Provide essential support to the Vice President, Associate General Counsel and other attorneys within the department

What we're looking for

• Law degree and currently licensed or has eligibility to be licensed to practice law in either Illinois, Tennessee, or New York
• 7+ years of progressive work experience in a corporate law department or a business/transactional practice group of a law firm
• Extensive experience with a wide variety of commercial contracts, including technology, government, and procurement agreements
• Hardworking, detail-oriented, and enthusiastic professional who thrives in a collaborative and close-knit team environment
• Ability to work effectively under pressure, prioritize multiple tasks, and meet tight deadlines
• Strong practical decision-making and problem-solving skills
• Exceptional transactional and legal writing skills
• Ability to quickly identify and grasp complex legal issues and communicate key issues clearly and concisely to colleagues and business partners

While not required, these are a plus:

• Demonstrated expertise in drafting and negotiating Software as a Service (SaaS) contracts or commercial leases
• Prior in-house legal experience

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $175,000.00 USD to $185,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

SLSQ327R228

As a Strategic Enterprise Account Executive at Databricks, you are a strategic sales professional experienced in selling into Large Healthcare Providers. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and System Integrators. Always looking for new opportunities, you will be asked to maintain and grow two existing accounts. Along with the chance to close an exciting deal, we also offer accelerators above 100% quota attainment.

The impact you will have:

• Meet with CIOs, IT executives, LOB executives, Program Managers, and other important partners
• Close both new accounts and existing accounts
• Identify and close quick, small wins while managing longer, complex sales cycles
• Exceed activity, pipeline, and revenue targets
• Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
• Use a solution-based approach to selling and creating value for customers
• Promote Databricks' enterprise cloud data platform powered by Apache Spark™
• Ensure 100% satisfaction among all customers
• Prioritize opportunities and applying appropriate resources
• Build a plan for success internally at Databricks and externally with your accounts

What we look for:

• You have previously worked in an early stage company and you know how to navigate and be successful
• Field sales experience within big data, Cloud, or SaaS sales
• Experience managing large, complex Healthcare accounts is preferred. 
• Prior customer relationships with CIOs, program managers, and essential decision makers
• Simply articulate intricate cloud technologies
• 7+ years experience exceeding sales quotas
• Success closing new accounts while working existing accounts
• Understanding of Spark and big data preferable
• Passion for cloud technologies
• Bachelor's Degree

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

Veterinary nursing Shift Leads are the glue that holds each shift together—and the spark that keeps it moving. You own the rhythm and flow of each shift, making sure patients get top-tier care and every VEGgie has what they need to thrive. From team huddles and rounds to break coverage and on-the-floor coaching, you’re the steady presence keeping things smooth, safe, and supported. You don’t need to know every detail, but you do keep a big picture view—anticipating what’s next and jumping in wherever needed. You lead with heart, hustle, and a belief that when your team is empowered, great care follows.

WHAT YOU’LL DO

• Keep a clear pulse on patient status, team bandwidth, and shift-wide needs
• Manage daily workflow and help the team pivot when the unexpected hits
• Ensure shift roles are assigned and adapted as needed, with clarity and care
• Jump in on the floor when help is needed—no task is too small
• Coordinate breaks, assist with conflict resolution, and model calm under pressure
• Lead shift transitions, team huddles, and start/end-of-day wrap-ups
• Communicate clearly, direct questions appropriately, and elevate key issues
• Help the team turn downtime into learning time—or just a moment to breathe
• Flag incidents or notable events with a mindset of transparency and growth
• Work with hospital leadership on coverage, call-outs, and ongoing coaching
  
  

WHAT YOU NEED

• Credentialed Veterinary Technician (CVT, RVT, LVT, LVMT) or enrolled in the VEG Credentialing Support Program preferred
• 1+ years of experience in a veterinary technician or assistant role; experience in emergency or specialty medicine preferred.
• Strong grasp of clinical workflow and team dynamics
• Confidence in navigating floor operations while guiding others with empathy
• Excellent communication and conflict resolution skills
• Flexibility and a willingness to step in wherever needed
• Leadership instincts, an ownership mindset, and a desire to grow professionally
• Basic computer skills, comprehension of practice management software and electronic medical record keeping
• Excellent communicator when collaborating with pet parents and your team 
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling
• Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

As a Senior Data Engineer at Metropolis, you will play a key role in shaping data products that align with our mission. Your technical expertise and analytical acumen will contribute to designing and building extensive data sets that impact thousands of internal users and millions of members. Join a world-class data engineering team dedicated to advancing your skills and career in data engineering and beyond.

What you'll do

• Collaborate with cross-functional teams to develop end-to-end data pipelines and foundational data sets
• Design and own data architecture for large-scale projects while managing operational trade-offs
• Build and optimize sophisticated data pipelines, models, and visualizations across multiple domains
• Define and manage Service Level Agreements (SLAs) for all owned data sets
• Implement data security models, ensure privacy compliance, and evolve data governance processes
• Solve complex integration challenges using optimal ETL/ELT patterns for structured and unstructured data
• Maintain production processes by optimizing complex code using advanced algorithmic concepts
• Streamline data artifact development by optimizing pipelines, dashboards, and frameworks
• Mentor team members through actionable feedback to foster collective skill growth
• Maintain flexibility with availability during evening hours

What we're looking for

• Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field
• master's degree is preferred
• 5+ years of experience in data engineering, database engineering, business intelligence, data warehousing, and ETL tools, working with large data sets in the cloud
• 5+ years of experience with Python, and experience building scalable Big Data solutions and ETL ecosystems
• Proficiency in SQL, ETL/ELT, and data modeling, with extensive experience in Snowflake and dbt
• Hands-on experience with RDBMS such as MySQL, MS SQL Server (optional), and Postgres
• Familiarity with integration tools like Airflow and Automic, along with a working knowledge of CI/CD pipelines
• Ability to deliver high standards of code quality, system reliability, and performance
• Deep understanding of the modern IaC ecosystem to drive automated infrastructure deployments
• Experience with cloud computing services, preferably AWS, including hands-on experience with services like Glue, Airflow (MWAA), DMS, EKS, and SNS

While not required, these are a plus:

• Experience with Spark and PySpark
• Master's degree in Computer Science, Computer Engineering, or a relevant technical field

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $160,000.00 USD to $220,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

Veterinary nursing Shift Leads are the glue that holds each shift together—and the spark that keeps it moving. You own the rhythm and flow of each shift, making sure patients get top-tier care and every VEGgie has what they need to thrive. From team huddles and rounds to break coverage and on-the-floor coaching, you’re the steady presence keeping things smooth, safe, and supported. You don’t need to know every detail, but you do keep a big picture view—anticipating what’s next and jumping in wherever needed. You lead with heart, hustle, and a belief that when your team is empowered, great care follows.

WHAT YOU’LL DO

• Keep a clear pulse on patient status, team bandwidth, and shift-wide needs
• Manage daily workflow and help the team pivot when the unexpected hits
• Ensure shift roles are assigned and adapted as needed, with clarity and care
• Jump in on the floor when help is needed—no task is too small
• Coordinate breaks, assist with conflict resolution, and model calm under pressure
• Lead shift transitions, team huddles, and start/end-of-day wrap-ups
• Communicate clearly, direct questions appropriately, and elevate key issues
• Help the team turn downtime into learning time—or just a moment to breathe
• Flag incidents or notable events with a mindset of transparency and growth
• Work with hospital leadership on coverage, call-outs, and ongoing coaching
  
  

WHAT YOU NEED

• Credentialed Veterinary Technician (CVT, RVT, LVT, LVMT) or enrolled in the VEG Credentialing Support Program preferred
• 1+ years of experience in a veterinary technician or assistant role; experience in emergency or specialty medicine preferred.
• Strong grasp of clinical workflow and team dynamics
• Confidence in navigating floor operations while guiding others with empathy
• Excellent communication and conflict resolution skills
• Flexibility and a willingness to step in wherever needed
• Leadership instincts, an ownership mindset, and a desire to grow professionally
• Basic computer skills, comprehension of practice management software and electronic medical record keeping
• Excellent communicator when collaborating with pet parents and your team 
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling
• Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave; up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Analytics Engineer to join our Data Engineering and Analytics team. The ideal candidate will possess a passion for creating value using data and a strong foundation in all aspects of analytics engineering. In this pivotal role, you will be instrumental in making data accessible and actionable, facilitating informed decision-making throughout the company. You will partner and lead across multiple product team functions and domains and drive impact through your data vision and architecture.

What you'll do

• Design and implement large-scale data warehouses and data marts using Snowflake, Star, or Data Vault 2.0 schemas
• Build and maintain data transformation pipelines using SQL frameworks like dbt to abstract model code
• Write complex SQL including window functions and STRUCT/ARRAY manipulations while adhering to performance best practices
• Manage and optimize DAGs, including troubleshooting task failures and improving run times
• Implement metadata management, data lineage, and security principles such as least-privilege access
• Use a test-driven approach to design systems that trap poor quality data and trigger alerts within the data flow
• Partner with engineering, data science, and business stakeholders to own project scopes
• Mentor others on data best practices to drive impact through your data vision
• Provide architectural guidance to ensure data is accessible and actionable across the company
• Drive technical excellence within the data engineering and analytics domain

What we're looking for

• 5+ years of experience in data/analytics engineering with proficiency in Python and SQL within Snowflake
• 3+ years of experience with dbt
• Owned large-scale data projects that drove significant impact through effective cross-functional partnering
• Led the design, implementation, and monitoring of data warehouses that enable clear product-focused insights
• Expert at SQL, window functions, and query optimization for complex data manipulations
• Applied performance best practices, including partitions, sort keys, and incremental modeling
• Designed systems using test-driven approaches to ensure data quality and flow integrity
• Familiarity with ELT processes and tools to prepare and clean data for analysis
• Skill in using tools like dbt to build data transformation pipelines
• Experience mentoring stakeholders in Data Science, Analytics, PM, and Engineering on data best practices

While not required, these are a plus:

• A dbt certification

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $130,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Analytics Engineer to join our Data Engineering and Analytics team. The ideal candidate will possess a passion for creating value using data and a strong foundation in all aspects of analytics engineering. In this pivotal role, you will be instrumental in making data accessible and actionable, facilitating informed decision-making throughout the company. You will partner and lead across multiple product team functions and domains and drive impact through your data vision and architecture.

What you'll do

• Design and implement large-scale data warehouses and data marts using Snowflake, Star, or Data Vault 2.0 schemas
• Build and maintain data transformation pipelines using SQL frameworks like dbt to abstract model code
• Write complex SQL including window functions and STRUCT/ARRAY manipulations while adhering to performance best practices
• Manage and optimize DAGs, including troubleshooting task failures and improving run times
• Implement metadata management, data lineage, and security principles such as least-privilege access
• Use a test-driven approach to design systems that trap poor quality data and trigger alerts within the data flow
• Partner with engineering, data science, and business stakeholders to own project scopes
• Mentor others on data best practices to drive impact through your data vision
• Provide architectural guidance to ensure data is accessible and actionable across the company
• Drive technical excellence within the data engineering and analytics domain

What we're looking for

• 5+ years of experience in data/analytics engineering with proficiency in Python and SQL within Snowflake
• 3+ years of experience with dbt
• Owned large-scale data projects that drove significant impact through effective cross-functional partnering
• Led the design, implementation, and monitoring of data warehouses that enable clear product-focused insights
• Expert at SQL, window functions, and query optimization for complex data manipulations
• Applied performance best practices, including partitions, sort keys, and incremental modeling
• Designed systems using test-driven approaches to ensure data quality and flow integrity
• Familiarity with ELT processes and tools to prepare and clean data for analysis
• Skill in using tools like dbt to build data transformation pipelines
• Experience mentoring stakeholders in Data Science, Analytics, PM, and Engineering on data best practices

While not required, these are a plus:

• A dbt certification

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $130,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Analytics Engineer to join our Data Engineering and Analytics team. The ideal candidate will possess a passion for creating value using data and a strong foundation in all aspects of analytics engineering. In this pivotal role, you will be instrumental in making data accessible and actionable, facilitating informed decision-making throughout the company. You will partner and lead across multiple product team functions and domains and drive impact through your data vision and architecture.

What you'll do

• Design and implement large-scale data warehouses and data marts using Snowflake, Star, or Data Vault 2.0 schemas
• Build and maintain data transformation pipelines using SQL frameworks like dbt to abstract model code
• Write complex SQL including window functions and STRUCT/ARRAY manipulations while adhering to performance best practices
• Manage and optimize DAGs, including troubleshooting task failures and improving run times
• Implement metadata management, data lineage, and security principles such as least-privilege access
• Use a test-driven approach to design systems that trap poor quality data and trigger alerts within the data flow
• Partner with engineering, data science, and business stakeholders to own project scopes
• Mentor others on data best practices to drive impact through your data vision
• Provide architectural guidance to ensure data is accessible and actionable across the company
• Drive technical excellence within the data engineering and analytics domain

What we're looking for

• 5+ years of experience in data/analytics engineering with proficiency in Python and SQL within Snowflake
• 3+ years of experience with dbt
• Owned large-scale data projects that drove significant impact through effective cross-functional partnering
• Led the design, implementation, and monitoring of data warehouses that enable clear product-focused insights
• Expert at SQL, window functions, and query optimization for complex data manipulations
• Applied performance best practices, including partitions, sort keys, and incremental modeling
• Designed systems using test-driven approaches to ensure data quality and flow integrity
• Familiarity with ELT processes and tools to prepare and clean data for analysis
• Skill in using tools like dbt to build data transformation pipelines
• Experience mentoring stakeholders in Data Science, Analytics, PM, and Engineering on data best practices

While not required, these are a plus:

• A dbt certification

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $130,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Analytics Engineer to join our Data Engineering and Analytics team. The ideal candidate will possess a passion for creating value using data and a strong foundation in all aspects of analytics engineering. In this pivotal role, you will be instrumental in making data accessible and actionable, facilitating informed decision-making throughout the company. You will partner and lead across multiple product team functions and domains and drive impact through your data vision and architecture.

What you'll do

• Design and implement large-scale data warehouses and data marts using Snowflake, Star, or Data Vault 2.0 schemas
• Build and maintain data transformation pipelines using SQL frameworks like dbt to abstract model code
• Write complex SQL including window functions and STRUCT/ARRAY manipulations while adhering to performance best practices
• Manage and optimize DAGs, including troubleshooting task failures and improving run times
• Implement metadata management, data lineage, and security principles such as least-privilege access
• Use a test-driven approach to design systems that trap poor quality data and trigger alerts within the data flow
• Partner with engineering, data science, and business stakeholders to own project scopes
• Mentor others on data best practices to drive impact through your data vision
• Provide architectural guidance to ensure data is accessible and actionable across the company
• Drive technical excellence within the data engineering and analytics domain

What we're looking for

• 5+ years of experience in data/analytics engineering with proficiency in Python and SQL within Snowflake
• 3+ years of experience with dbt
• Owned large-scale data projects that drove significant impact through effective cross-functional partnering
• Led the design, implementation, and monitoring of data warehouses that enable clear product-focused insights
• Expert at SQL, window functions, and query optimization for complex data manipulations
• Applied performance best practices, including partitions, sort keys, and incremental modeling
• Designed systems using test-driven approaches to ensure data quality and flow integrity
• Familiarity with ELT processes and tools to prepare and clean data for analysis
• Skill in using tools like dbt to build data transformation pipelines
• Experience mentoring stakeholders in Data Science, Analytics, PM, and Engineering on data best practices

While not required, these are a plus:

• A dbt certification

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $130,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Analytics Engineer to join our Data Engineering and Analytics team. The ideal candidate will possess a passion for creating value using data and a strong foundation in all aspects of analytics engineering. In this pivotal role, you will be instrumental in making data accessible and actionable, facilitating informed decision-making throughout the company. You will partner and lead across multiple product team functions and domains and drive impact through your data vision and architecture.

What you'll do

• Design and implement large-scale data warehouses and data marts using Snowflake, Star, or Data Vault 2.0 schemas
• Build and maintain data transformation pipelines using SQL frameworks like dbt to abstract model code
• Write complex SQL including window functions and STRUCT/ARRAY manipulations while adhering to performance best practices
• Manage and optimize DAGs, including troubleshooting task failures and improving run times
• Implement metadata management, data lineage, and security principles such as least-privilege access
• Use a test-driven approach to design systems that trap poor quality data and trigger alerts within the data flow
• Partner with engineering, data science, and business stakeholders to own project scopes
• Mentor others on data best practices to drive impact through your data vision
• Provide architectural guidance to ensure data is accessible and actionable across the company
• Drive technical excellence within the data engineering and analytics domain

What we're looking for

• 5+ years of experience in data/analytics engineering with proficiency in Python and SQL within Snowflake
• 3+ years of experience with dbt
• Owned large-scale data projects that drove significant impact through effective cross-functional partnering
• Led the design, implementation, and monitoring of data warehouses that enable clear product-focused insights
• Expert at SQL, window functions, and query optimization for complex data manipulations
• Applied performance best practices, including partitions, sort keys, and incremental modeling
• Designed systems using test-driven approaches to ensure data quality and flow integrity
• Familiarity with ELT processes and tools to prepare and clean data for analysis
• Skill in using tools like dbt to build data transformation pipelines
• Experience mentoring stakeholders in Data Science, Analytics, PM, and Engineering on data best practices

While not required, these are a plus:

• A dbt certification

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $130,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

As a Revenue Management Analyst, you will be responsible for maximizing revenues for Metropolis technology-enabled commercial assets. The candidate will be integral in helping shape the direction, analysis, and processes of the Revenue Management department. We are looking for team members who are analytical, creative, and innovative, but most importantly, can use data to drive decisions. The successful candidate will be expected to develop an in-depth understanding of the marketplace and develop yield and pricing strategies to increase revenues and drive a competitive advantage for Metropolis. 

What you'll do

• Maximize revenues by developing and implementing strategies through quantitative analysis of historical parking demand, competitive environment, and consumer buying behavior
• Design and deliver high-impact client presentations that translate complex data sets into actionable insights and clear strategic narratives for external partners
• Develop a working relationship with SMEs in the field to understand the nuances of each market
• Determine optimal pricing and create new pricing products to capitalize on changes in consumer buying habits
• Build a knowledge of the digital ecosystem (distribution channels) and understand the impact of pricing actions within the ecosystem on demand
• Create and capture data-driven revenue opportunities through advanced analytics
• Proactively evaluate the effectiveness of the implemented strategies and regularly report performance trends to clients and internal leadership

What we're looking for

• BS/BA or advanced degree with experience in a quantitative discipline (economics, finance, accounting, statistics, data science, etc.)
• 2+ years of related experience at an airline, hotel, rail, shipping, cruise, or rental car company
• Intermediate to Advanced proficiency in Google Sheets and/or Microsoft Excel
• Ability to query data (i.e. SQL) and deliver strong business insights
• Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
• Exceptional communication skills, with a proven ability to synthesize technical findings into compelling presentations for non-technical audiences
• Leverage understanding of business processes to identify and implement solutions that will result in significant bottom-line contributions
• Interest in optimization problem-solving, economic game theory, and consumer buying behavior
• Good interpersonal skills and ability to interact with the working team and external stakeholders
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $70,000.00 USD to $80,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-DL1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Manager, HR Systems to own and optimize our HR data and systems architecture. This highly visible role is for a strategic, hands-on HR tech leader who thrives in a fast-paced environment, but isn't afraid to get in the weeds. You will manage current HR systems, drive automation and efficiency, and prepare the company for a future Workday migration, enabling the People team to scale effectively.

What you'll do

• Serve as the strategic owner of HR data and systems, driving modernization and preparing for future HRIS migration
• Identify opportunities to leverage AI for automation and to streamline HR processes
• Manage and mentor a team of two direct reports while remaining hands-on with execution
• Partner with IT to build a scalable, sustainable, and future-proof HR systems architecture
• Maintain and optimize current HR platforms (AS400, Dayforce, Dimensions/UKG), ensuring data integrity and operational reliability
• Identify and implement opportunities to automate and streamline HR processes, reducing manual work across the People team
• Lead HR systems projects end-to-end, from gathering requirements to testing and rollout
• Collaborate with cross-functional partners to ensure systems meet business needs and compliance requirements
• Serve as the internal subject matter expert for HR data flows, reporting, and system integrations
• Monitor emerging HR tech trends and recommend tools and solutions to keep Metropolis ahead of the curve

What we're looking for

• Ability to work in-office 4 days a week
• 5+ years experience in HR systems management, with a track record of modernizing HR tech stacks
• Deep technical expertise in HR data architecture, process automation, and system integrations
• Proven leadership experience with the ability to manage, mentor, and inspire a team
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Comfortable working in a fast-paced, high-growth environment with shifting priorities
• Excellent communication and collaboration skills, capable of working cross-functionally with IT, HR, and business stakeholders

While not required, these are a plus:

• Experience with Dayforce, UKG/Dimensions, or similar HRIS platforms 

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 USD to $160,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking an experienced, proactive, and highly organized Senior Technical Recruiting Coordinator to own and improve the end-to-end coordination function for our Technical Recruiting team. You are someone who can manage complex, high-volume scheduling across teams and time zones, resolve issues quickly and proactively, and keep hiring processes moving forward under tight timelines. You make sound decisions independently, stay on top of details, and ensure a consistent and high-quality candidate experience. You partner closely with recruiters, interviewers, and hiring managers to keep interview plans on track, hold stakeholders accountable, and ensure timely feedback and communication. You are comfortable working in Greenhouse and other systems, and can identify gaps, improve workflows, and build more efficient processes as the team scales.

What you'll do

• Partner with recruiters to anticipate scheduling needs, manage pipeline flow, and align coordination strategy
• Coordinate high-volume, multi-stage technical interviews across multiple time zones, including executive loops and panel presentations
• Resolve scheduling conflicts and logistical blockers quickly to keep hiring processes on track
• Autonomously troubleshoot complex logistical issues to keep the hiring process moving forward
• Manage relationships with Executive Assistants and high-level interviewers to coordinate high-stakes meeting logistics
• Serve as a primary point of contact and provide clear, timely communication to candidates and hiring managers throughout the interview process
• Ensure timely collection of interview feedback to maintain pipeline visibility and support hiring decisions
• Own job postings, requisition management, and status accuracy across ATS and HRIS systems, including Greenhouse, Workday, and Dayforce
• Maintain accurate and up-to-date candidate data across systems to ensure data integrity
• Drive coordination initiatives such as scheduling workflows and communication standards
• Identify gaps and implement improvements to increase efficiency and consistency across hiring operations

What we're looking for

• High School Diploma or GED
• 5+ years of recruiting coordination or equivalent experience in high-growth or fast-paced environments
• Proven ability to resolve issues and make independent working decisions within the area of coordination with minimal supervision
• Strong prioritization skills with the ability to manage multiple tasks with a high level of detail and accuracy
• Experience handling highly sensitive and confidential information while maintaining data integrity
• Excellent communication skills and a deep attention to detail in all professional interactions
• Intermediate or better proficiency with Google Workspace
• Stays up to date with industry trends, recruitment tools, and sourcing techniques to enhance talent acquisition efforts
• Identifies issues affecting recruitment and implements activities to continuously improve internal processes
• Demonstrated ability to influence stakeholders, drive accountability, and operate effectively in ambiguous, high-pressure environments
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated hourly salary for this position is $28 USD to $38 USD per hour. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Staff Accountant to join our team. You're a career-oriented accounting professional ready to join an innovative AI company at the forefront of the Recognition Economy. You will be a vital contributor to our mission to build a frictionless, connected, and human world, starting with reimagining mobility. At Metropolis, you'll build your career in a dynamic, tech-forward Finance environment with broad exposure to accounting, tax, and client reporting functions. Your responsibilities will be centered on foundational transactional accounting, account reconciliation, and essential support for the monthly close process and compliance efforts. These activities are crucial for maintaining the integrity of our financial records under US GAAP, client reports and preparing data for Tax compliance and filings.

What you'll do

• Prepare and post routine journal entries, ensuring they are properly documented and adhere to established US GAAP policies
• Execute bank reconciliations, investigating and resolving discrepancies in a timely manner
• Complete monthly balance sheet account reconciliations (e.g., prepaids, accrued expenses, and certain intercompany accounts)
• Assist with the maintenance of the fixed asset subledger, recording additions, transfers, and disposals
• Assist the AP function by entering vendor invoices, verifying proper approval, and reconciling vendor statements
• Determining month end accruals with heightened focus on significant vendors
• Preparing monthly financial statements for Real Estate Partners in accordance with contractual agreements
• Prepare basic accruals and schedules to assist with complex close procedures
• Complete indirect tax filings
• Support the Tax team by gathering data for various tax filings, ensuring alignment with Tax Code requirements

What we're looking for

• Bachelor's degree in Accounting or a related field
• Professional accounting experience and a CPA candidate
• Exhibit a proactive desire to rapidly acquire accounting experience, translating learning and real-world experience directly into operational accounting tasks and process improvement 
• Strong communication skills with ability to engage across multiple functions
• Exceptional attention to detail and accuracy in high-volume processes
• Strong analytical skills and collaborative team approach
• Interest in leveraging technology and AI tools to streamline accounting processes

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $70,000.00 USD to $80,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Vice President of Aviation Growth to join our team. This is a critical leadership position responsible for developing and executing the growth and commercial strategy for the aviation segment. This leader will shape the long-term vision and roadmap for profitable growth in Metropolis’ aviation sector, bringing together data-driven insights, commercial strategy, and ecosystem partnerships. The Vice President of Aviation Growth will drive the commercial and strategic expansion of Metropolis’ aviation sector. This leader develops long-term growth plans, scales innovative offerings, forges key partnerships, and steers M&A and business development to achieve market leadership and profitability.

What you'll do

• Scale the “Value Add Services” offering by leading strategy and execution to grow airport revenue services and SaaS income, integrating pricing, reservations, and marketing capabilities
• Scale the Aviation B2C business by relaunching the Aviation B2B Segment product with strong marketing and channel strategies
• Build strategic partnerships by developing collaborations with airlines, airport tech providers, and service partners to expand distribution and capabilities
• Define aviation vision by co-leading the unified product and service roadmap for aviation offerings, including parking and value-added services
• Own the aviation business plan by creating and maintaining a 5-year financial and strategic plan in partnership with Sales and Finance
• Establish growth reporting by developing dashboards and reporting frameworks to track aviation performance and KPIs
• Lead the M&A strategy by identifying and evaluating acquisition opportunities that strengthen the aviation portfolio
• Own and drive thought leadership by representing Metropolis in industry forums and publishing insights on aviation innovation and AI-driven growth

What we're looking for

• 15+ years in aviation, mobility, transportation, travel, or technology sectors with proven commercial growth leadership
• Bachelor's degree or equivalent experience
• Strong background in strategy, business development, partnerships, and P&L management
• Skilled in financial modeling, data-driven decision-making, and market analysis
• Demonstrated ability to manage cross-functional teams and drive organizational alignment
• Excellent presentation and stakeholder management skills
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• MBA or equivalent preferred

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $280,000.00 USD to $310,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an Operational Compliance Auditor to add value and improve our operations by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes. The ideal candidate possesses thorough knowledge of accounting procedures and sound judgment, as you will review control processes to ensure the reliability of information, compliance with regulations, and the safeguarding of assets. In this role, you will act as an independent partner to operations management, interacting with various levels of leadership to provide timely recommendations and navigate difficult conversations regarding findings to ensure the achievement of our operational and financial goals.

What you'll do

• Act as an objective source of independent advice to ensure validity and goal achievement
• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management
• Conduct follow up audits to monitor management’s interventions
• Engage in continuous knowledge development regarding Metropolis's parking equipment, industry rules, regulations, best practices, tools, techniques, and performance standards
• Obtain, analyze and evaluate accounting documentation, reports, data, flowcharts, etc.
• Perform location audits at Commercial and Aviation sites using a structured audit format that follows adherence to standard operating procedures
• Prepare and present reports that reflect observations and recommendations to the Operational Audit Manager, Senior Facility Managers, and Regional Managers
• Work on special assignments such as consulting services for existing or prospective clients, investigation work involving suspected control breakdowns and fraud, development of department or localized training programs, and other strategic initiatives
• Travel 25-35% of the time

What we're looking for

• Bachelor's degree in Accounting, Finance, or a related field; or equivalent experience
• Proven working experience as a Senior Operations Manager, or equivalent experience
• Proven knowledge of auditing standards and procedures, laws, rules and regulations
• Proficient in common office software, such as Microsoft 365 and Google Workspace
• Ability to manipulate large amounts of data to compile detailed reports
• High attention to detail and excellent analytical skills
• Excellent writing and communication skills
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Prior management experience in parking, hospitality, or related industry

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $100,000.00 USD to $115,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an Financial Systems Administrator to join our team. You will manage, maintain, and optimize our Oracle Cloud EPM (EPBCS) ecosystem while serving as the strategic bridge between our Financial Planning & Analysis (FP&A) organization and our centralized Data Engineering teams. In our high-velocity, 5,000-location enterprise, financial accuracy is inextricably linked to operational data. You will not only handle traditional EPM administration but also partner directly with data and operational teams to define technical requirements for integrating non-financial KPIs—such as location churn, new facility onboardings, occupancy rates, and transaction counts—directly from our data warehouse into our financial forecasting models. The ideal candidate brings a strong grasp of EPM architecture, SQL data structures, and the communication skills required to translate complex operational metrics into actionable financial drivers.

What you'll do

• Oversee the end-to-end administration, configuration, and continuous optimization of the Oracle Cloud EPM suite (EPBCS)
• Design, build, and troubleshoot Essbase ASO/BSO cubes to support large-scale operational scenario planning
• Act as the primary technical translator between Finance and centralized Data/IT teams; partner with Data Engineering to define technical requirements, ensuring that data models in our data warehouse (e.g., Snowflake) are properly structured for seamless EPM ingestion
• Collaborate with data teams to ingest high-volume non-financial KPIs (e.g., transaction counts, location churn) into EPM planning cubes
• Troubleshoot integration workflows and perform root-cause analysis on data discrepancies using SQL and Python
• Replace static calculation scripts with dynamic, context-aware logic to optimize system performance across thousands of sparse locations
• Utilize EPM Automate alongside Python or batch scripting for complex job scheduling
• Manage the volatile lifecycle of 5,000+ operational locations; ensure location additions, divestitures, hierarchical changes and associated access permissions, synchronize flawlessly across ERP, CRM, and EPM environments
• Develop and maintain high-impact visualization dashboards (Tableau, Looker, Hex) with intuitive narratives to facilitate executive decision-making; provide user support, training, and documentation for supported applications

What we're looking for

• 7+ years of Oracle EPM (EPBCS/Planning) System Administration and development experience in a high-growth, multi-location enterprise
• Bachelor’s degree in Computer Science, Finance, Economics, Accounting, Information Systems, or a related field
• Strong knowledge of data integration tools (EPM Integration Agent, Data Management, EPM Automate) and deep understanding of dependencies between functional components of Oracle EPM
• Proficiency in SQL and Python with a proven track record of automating financial processes
• Must understand modern cloud data structures well enough to perform "handholding" and meaningful collaboration with Data Engineers
• Exceptional ability to bridge the gap between technical data architecture and functional financial insights
• Strong experience partnering with Senior Leadership and the ability to translate "big picture" financial concepts into tactical execution plans for IT
• Ability to work independently or with a low-ego, highly collaborative, cross-functional team in a fast-paced, deadline-driven environment
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience with Groovy scripting

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $130,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an Assistant Controller to play a key leadership role in the execution of corporate accounting operations. The Assistant Controller is the executional builder — responsible for standing up core accounting processes, leading the close, and operationalizing the Controller’s vision. This role is about turning strategy into scalable processes.

What you'll do

• Own monthly/quarterly close activities, ensuring accuracy, timeliness, and scalability
• Design and implement new policies, controls, and workflows (GAAP/IFRS, revenue recognition, consolidations)
• Drive automation/AI adoption in reconciliations, reporting, and consolidation
• Build and mentor a growing accounting team, instilling accountability and high performance
• Work closely with cross-functional leads (Tax, Treasury, FP&A, Operations) to ensure data integrity and reporting accuracy

What we're looking for

• Bachelor’s degree in Accounting, Finance, or related field; CPA required
• 12+ years of progressive accounting experience, including team leadership
• Strong technical accounting knowledge (GAAP/IFRS) and consolidation experience
• Proven track record of implementing process improvements and leveraging technology/automation
• Hands-on leader who has built close-to-reporting processes in complex environments
• Comfortable with ambiguity and building from ground up
• Excellent communication and interpersonal skills, with the ability to work across cultures and geographies

While not required, these are a plus:

• Master’s degree

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $190,000.00 USD to $220,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a RFP Specialist to join our Revenue Operations team. You will be the primary engine behind our proposal process, ensuring that every Request for Proposal (RFP) and Request for Information (RFI) we submit is clear, accurate, and competitive. You are a detail-oriented professional with strong writing skills and the ability to translate technical AI concepts into clear business proposals. You work effectively under tight deadlines and are comfortable developing operational processes to scale the RFP function at Metropolis.

What you'll do

• Lead the creation of RFP responses that highlight the value of Metropolis’s Recognition Platform across hospitality, real estate, and beyond, ensuring every document is thorough, accurate, and positioned for success
• Proactively collaborate with stakeholders across Product, Legal, and Marketing to stay ahead of the curve on new products and initiatives
• Develop sample RFPs for new product launches while ensuring existing content remains accurate and competitive
• Respond to quarterly service requests and ad-hoc inquiries with the clarity that showcases the Metropolis experience
• Ensure Metropolis products and services are accurately represented in external databases through meticulous monthly and quarterly updates
• Take ownership of the RFP response database while continuously improving proposal tools and systems to enhance data quality as we scale
• Participate in high-impact projects designed to improve the efficiency of the RFP team and the broader organization

What we're looking for

• 5+ years of professional experience in proposal writing, sales operations, or business development
• Strong writing and editing skills with the ability to translate technical AI concepts into persuasive and easy-to-understand narratives
• Proven ability to navigate complex organizations and source information from various subject matter experts, including technical partners
• A self-starter who can manage multiple conflicting deadlines in a demanding, high-growth environment
• Comfort working with RFP automation software and CRM tools
• High level of attention to detail and a commitment to accuracy in data reporting

While not required, these are a plus:

• Experience in the real estate, mobility, or AI/Computer Vision industries
• Familiarity with Letter.AI, GovSpend, or similar proposal management platforms
• Experience responding to government, large-scale enterprise, and real estate procurement requests

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $80,000.00 USD to $90,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Onsite

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.