Job Title: POS Help Desk Customer Support Representative 
 
Job Summary: 
The POS Help Desk Customer Support Representative is responsible for providing technical assistance and customer support for point-of-sale (POS) systems. This role involves troubleshooting hardware issues, assisting end users with system functionality, and ensuring minimal disruption to business operations. The ideal candidate is customer-focused, technically skilled, and able to resolve issues efficiently in a fast-paced environment. 
 
Key Responsibilities: 
Provide first-level technical support for POS systems via phone, email, or chat 
Troubleshoot and resolve issues related to POS software, hardware, and network connectivity 
Guide users through step-by-step solutions in a clear and professional manner 
Escalate complex or unresolved issues to higher-level support teams when necessary 
Document all customer interactions, issues, and resolutions in the ticketing system 
Maintain a high level of customer satisfaction through effective communication and problem-solving 
 
Qualifications: 
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred) 
1–3 years of experience in a help desk, technical support, or customer service role 
Familiarity with POS systems, retail is a plus 
Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus 
Strong troubleshooting and analytical skills 
Excellent verbal and written communication skills 
Ability to multitask and work in a fast-paced environment 
Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred 
 
Skills & Competencies: 
Customer-focused mindset 
Problem-solving and critical thinking 
Attention to detail 
Time management and organizational skills 
Ability to remain calm under pressure 
 
Work Environment: 
May require shift work, including evenings, weekends, or holidays 

Job Overview

The Material Program Manager is responsible for overseeing the procurement and supply of materials needed for a project or program, ensuring that materials are available on time, within budget, and according to quality standards.

Essential Functions

• Develop and implement material strategies for specific projects or programs.
• Collaborate with project teams to understand material requirements and timelines.
• Create and maintain material delivery schedules, ensuring alignment with project milestones.
• Identify, evaluate, and select suppliers based on quality, cost, and delivery performance.
• Work closely with procurement teams to negotiate contracts and secure materials in a timely manner.
• Establish strong relationships with suppliers and address any supply chain disruptions or issues.
• Manage the material budget for the program, ensuring material costs stay within approved limits.
• Identify cost-saving opportunities, including supplier negotiations and process improvements.
• Track and report on material expenditures, variances, and forecasts.
• Proactively identify risks related to material shortages, supplier disruptions, or market fluctuations.
• Develop and implement risk mitigation strategies, including alternative sourcing and buffer stock planning.
• Monitor supply chain performance to anticipate potential delays and adjust plans accordingly.
• Collaborate with engineering, manufacturing, and project management teams to ensure material availability aligns with production schedules.
• Facilitate communication between internal teams and suppliers to address material issues and drive resolutions.
• Work with quality assurance teams to ensure materials meet the required specifications and standards.
• Implement and track key performance indicators (KPIs) related to supplier on-time delivery, and supplier performance.
• Maintain accurate records of material orders, deliveries, and costs.
• Provide regular status updates to program leadership on material availability, risks, and costs.
• Ensure compliance with regulatory and contractual obligations for material management
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Strong knowledge of procurement processes, supplier management, and material logistics.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in supply chain management software (e.g., Infor LN, SAP, Oracle, or similar ERP systems).
• Ability to manage budgets, timelines, and competing priorities.
• Strong problem-solving and risk management skills.
• Skilled at analyzing data to inform decision-making and optimize material flow.
• Ability to track complex material schedules and manage multiple suppliers simultaneously.
• Able to quickly respond to changes in material requirements, production schedules, or supplier issues.

Education / Certifications

• Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field.

Experience

• 10+ Experience in Aerospace manufacturing operations; defense contract manufacturing experience preferred
• Global supply chain experience preferred.
• Proven experience in developing, negotiating, and closing subcontracts with large spend (greater than $500,000 USD) suppliers.
• Experience with sourcing and managing the following commodity suppliers.
• Composites (mid to high volume)
• Aerospace wing, fuselage, and flight surface composite manufacturing experience a plus
• Small gasoline engine propulsion - Aerospace
• Electric, Electronic and Electro-mechanical components; established relationships with key franchised distributors including Arrow, Avnet, TTI, etc.
• Avionics including flight GPS systems, flight controllers and autopilot systems.
• Wire Harness manufacturing

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

Frequently required to sit, and to reach to use computers and other office equipment
For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.
  
  

Job Overview

AEVEX Aerospace is looking for a detail oriented Inventory Control Specialist with experience tracking and maintaining physical inventory, identifying discrepancies or losses, and managing the flow of parts and equipment to and from the shop floor.

Essential Functions

• Ensure all material is properly received within the ERP system on a daily basis.
• Ensure all material is put away within the ERP system on a daily basis.
• Ensure all material is properly issued within the ERP system on a daily basis.
• Review and close open receipts, put aways, or issues on the associated ERP report.
• Physically put away assets to their assigned bin location and issue items to the production floor.
• Execute daily cycle counts per the published cycle count program
• Report inventory discrepancies and inventory levels to the Inventory Control Manager
• Participate in annual, bi-annual, or as required physical inventory audits
• Conduct frequent inventory stock checks and other stockroom duties
• Perform shipping and receiving related duties including loading and unloading trucks as needed
• Follow safety protocols and procedures, including the use of personal protective equipment (PPE), to maintain a safe working environment
• Ensure all work is done efficiently and adheres to aviation safety regulations and industry best practices
• Maintain a clean work environment in full compliance with company standards and customer and government regulations
• Perform other related duties as assigned

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Ability to work under minimal supervision and handle complex issues and problems
• Excellent organizational skills and attention to detail
• Strong interpersonal and communication skills, both verbal and written
• Ability to multi-task in a fast-paced environment
• Experience with computerized inventory systems (e.g., SAP, Oracle, WMS).
• Excellent problem-solving skills
• Positive attitude, team-oriented, and calm under pressure
• Proficient in Microsoft Office Suite, especially Excel or related software

Education / Certifications

• High school diploma or equivalent education required
• Current forklift certification required.

Experience

• 2-4 yrs. previous shipping/receiving/inventory experience required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

• Frequently required to sit, and to reach to use computers and other office equipment
• Frequently required repetitive movements of wrists, hands, and/or fingers
• Occasionally required to stand for extended periods of time
• Occasionally required to lift up to 50 pounds
• Occasionally required to operate motor vehicle
• Occasionally experience a high level of noise, adverse weather or temperature conditions

For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.

Disclaimer:

AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Overview

The Master Scheduler develops and maintains the Integrated Master Schedule (IMS) for IRAD, CRAD, and development programs across all product lines. Synchronizing inputs from business development, program management, engineering, supply chain, and test teams to align development activities, resource loading, and technical milestones within the DBTE lifecycle while supporting strategic growth and capability delivery.

Essential Functions

• Lead integrated planning activities across IRAD/CRAD portfolios, aligning development priorities, resource capacity, and technical milestones over a 12–24 month horizon.
• Presenting to executive management, communicating IMS status, critical path, resource constraints, and development progress against objectives.
• Build, publish, and maintain fully resourced Integrated Master Schedules (IMS) for development programs, including engineering, prototyping, integration, and test activities, constrained by labor, facilities, test assets, and long-lead materials.
• Integrate DBTE lifecycle phases (design, build, test, evaluate) into executable schedules, ensuring traceability from requirements through test and validation events.
• Coordinate engineering development efforts, including design iterations, prototyping cycles, and configuration changes, ensuring alignment of effectivity, test readiness, and incremental capability delivery.
• Conduct ongoing scenario analysis and “return-to-green” planning when schedule risk emerges (design delays, test failures, resource conflicts, material constraints), proposing recovery options and trade-offs across cost, schedule, and performance.
• Monitor adherence to the IMS, track key metrics (schedule performance, critical path health, milestone achievement, SPI/CPI where applicable), and drive corrective actions with engineering, test, and program teams.
• Partner with engineering and supply chain to ensure development materials, prototypes, and long-lead components are planned and available to support DBTE execution timelines.
• Partner with program management and finance to align IRAD/CRAD burn plans, resource loading, and schedule phasing with funding profiles and investment strategies.
• Provide regular schedule status, risk, and critical path updates to leadership, supporting internal reviews, customer engagements, and strategic planning efforts.
• Support internal and external reviews related to development planning, scheduling rigor, and compliance with applicable government and company standards.
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Proficiency with scheduling and planning tools (e.g., MS Project) and ERP/MRP systems (e.g., Infor LN, SAP, Oracle, or similar), with advanced Excel skills for data analysis and scenario modeling.
• Familiarity with agile planning and collaboration tools (e.g., Jira, Confluence) to integrate engineering execution and requirements into Integrated Master Schedules.
• Strong understanding of Integrated Master Scheduling (IMS), critical path analysis, resource loading, and schedule risk management within development environments.
• Familiarity with DBTE lifecycle execution, including engineering design, prototyping, integration, and test activities.
• Ability to interpret engineering documentation, requirements, and configuration changes and translate them into executable development schedules.
• Strong communication and cross-functional collaboration skills to influence engineering, program management, supply chain, and leadership teams.

Education / Certifications

• Bachelor’s degree in Engineering, Operations Management, Industrial Engineering, or related field; equivalent experience often accepted. Master's preferred.
• PMP or similar scheduling/program management certification preferred.

Experience

• 7+ years in scheduling, program planning, or related roles, with aerospace or defense experience preferred.
• Strong experience building and managing Integrated Master Schedules for development, IRAD, CRAD, or engineering-to-order programs in complex environments.
• Experience supporting DBTE workflows, including design, build, integration, and test phases, with an understanding of iterative development cycles.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

• Frequently required to sit, and to reach to use computers and other office equipment

For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.

Disclaimer:

AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Work Arrangement

This is an onsite position.

Job Overview

The Material Planning Manager is responsible for leading material planning activities to ensure uninterrupted production and on-time customer delivery. This role oversees demand planning alignment, material availability, and inventory optimization while driving continuous improvement across planning processes and systems. The Material Planning Manager partners closely with Manufacturing, Procurement, Engineering, Finance, and Program Management to balance cost, service, and operational efficiency.

Essential Functions

• Develop and execute material plans to support production schedules, customer demand, and business objectives.
• Ensure timely availability of raw materials, components, and subassemblies to support manufacturing and program requirements.
• Monitor and optimize inventory levels to balance service levels, cash flow, and storage constraints.
• Establish and maintain safety stock policies and planning parameters.
• Translate production schedules and forecasts into accurate material requirements using MRP/ERP systems.
• Identify and mitigate material constraints, shortages, and risks to production continuity.
• Partner with Procurement and Material Program Managers to manage lead times, capacity constraints, and material availability.
• Work cross-functionally with Manufacturing, Quality, Engineering, and Finance to resolve material issues and support program execution.
• Drive continuous improvement initiatives to enhance material planning accuracy, efficiency, and visibility.
• Support ERP/MRP system enhancements, data accuracy initiatives, and planning tool implementations.
• Prepare and present material planning metrics, risks, and mitigation plans to leadership.
• Analyze trends and root causes related to inventory performance and material shortages.
• Support financial planning and budgeting activities related to inventory and material spend.
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Strong working knowledge of MRP/ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
• Experience in a manufacturing or regulated production environment.
• Strong analytical, problem-solving, and decision-making skills.
• Strong background in continuous improvement methodologies (Lean, Six Sigma).

Education / Certifications

• Bachelor’s degree in Supply Chain Management, Business, Operations, Engineering, or related field.
• Master’s degree or professional certification (CPIM, CSCP, PMP) preferred

Experience

• 10+ years of experience in material planning, supply chain, or manufacturing operations.
• 5+ years of people management or team leadership experience.
• Experience in a manufacturing or regulated production environment.
• Experience with S&OP / IBP processes.
• Experience managing materials in a complex, multi-product or program-based environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

Frequently required to sit, and to reach to use computers and other office equipment
For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.