Job Title: IT Salesforce Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Job Summary:

We are seeking a highly motivated and skilled IT Salesforce Service Desk Agent to join a rapidly growing team located in Miami, FL. The successful candidate will provide frontline technical support with a focus on Salesforce, troubleshooting and resolving issues, and ensuring an exceptional customer experience.  The agent will also collaborate with Salesforce admins and other IT teams to deliver comprehensive solutions.

Responsibilities:

• Provide frontline Salesforce technical support to end-users via phone calls, email, and chat
• Respond to Salesforce-related tickets escalated from other technicians and act as a subject matter expert (SME) for the platform.
• Collaborate with Salesforce Administrators, Developers, and other IT teams to resolve complex issues or provide feedback on system improvements.
• Create and update knowledge base articles and user guides for common Salesforce issues.
• Respond to inquiries in a timely and professional manner while maintaining a high level of customer satisfaction.
• Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels
• Troubleshoot and resolve technical problems, escalating to higher-level support or development teams when necessary.
• Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform.
• Maintain a high First Call Resolution rate and meet key performance indicators (KPIs), including ticket response and resolution time.
• Work collaboratively with other members of the IT Service Desk to foster a team-oriented environment.
• Assist in training end-users on Salesforce features, best practices, and new updates.
• Stay current on Salesforce platform updates, releases, and best practices.
• Perform other duties as assigned.

Requirements:

• Minimum of 2 years of experience in a Service Desk\Helpdesk Role.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Knowledge and understanding of Active Directory functionality.
• Proficient in Microsoft Office 365 applications.
• Experience documenting all aspects of troubleshooting and issue resolution.
• Familiarity with basic networking concepts.
• Willingness to work flexible hours, including weekends and holidays.
• Resourceful, well organized, highly dependable, efficient and detail oriented.

Preferred Qualifications:

• 1-2 years of experience supporting Salesforce
• Knowledge of configuring Salesforce functions including but not limited to, custom objects, profiles, roles, permission sets, validation rules, workflows, process builder, visual workflows, reports and dashboards.
• Experience working with Salesforce Service Clouds is a plus
• Experience working with Salesforce Lightning interface.
• Knowledge of API integrations and Salesforce AppExchange solutions
• Familiarity with other ITSM platforms such as Freshservice.
• Experience with VMWare Horizon Virtual Desktops.
• ITIL Foundation certification.
• Experience with remote support tools.

If you are customer-focused, technically adept, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.

#LI-MB1

Job Title: IT Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Summary

We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in our Tampa office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.

Responsibilities

• Provide frontline technical support to end-users via phone calls, email, and chat
• Respond to inquiries in a timely and professional manner
• Troubleshoot and resolve technical problems, escalating as required
• Record and document all requests or incidents in our Freshservice Platform
• Maintain a high level of Customer Satisfaction
• Maintain a high First Call Resolution rate
• Work collaboratively with other members of the IT Service Desk team
• Perform other duties as assigned

Qualifications

• Minimum of 2 years of experience in a Service Desk\Helpdesk Role
• Strong communication skills, both written and verbal
• Excellent problem-solving skills
• Ability to multi-task and prioritize in a fast-paced environment
• Knowledge and understanding of Active Directory functionality
• Proficient in Microsoft Office 365 applications
• Experience documenting properly all aspects of troubleshooting and resolving of issues
• Familiarity with basic networking concepts
• Willingness to work flexible hours, including weekends and holidays

Preferred Qualifications

• Experience with VMWare Horizon Virtual Desktops
• Experience with Salesforce
• ITIL Foundation certification
• Experience with remote support tools

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

#LI-MB1

Security Analyst II (Weekday Afternoons)

Hybrid, Tampa, FL

• Training schedule: (first 45 to 60 days)
  -Monday and Friday (Remote) - 9AM to 5PM
  -Tuesday, Wednesday & Thursday in the office - 9AM to 5PM
• Upon completion of training:
  - Monday and Friday (Remote) - 2PM-10PM
  - Tuesday, Wednesday and Thursday in the office - 2PM-10PM

Deepwatch is looking for a highly motivated, self-driven, technical analyst dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. The Deepwatch Security Operations Center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers. 

The Deepwatch Security Operations Center is a unique approach to how we support our customers and ultimately provide an experience not found anywhere else. You’ll be an integral part of supporting our customers by understanding their bespoke environment, needs and challenges. You will be playing a key role in supporting some of the top organizations in the world, and have the opportunity to develop your skills by working with the best responders in the industry, your team and your shift !

In this role, you’ll get to:

• Support incident handling processes across multiple platforms and security technologies including Windows, Linux and macOS
• Provide in depth analysis from escalated requests originating from Security Analyst 1
• Validate suspicious events by performing investigations using SIEM and SOAR technologies, leveraging Deepwatch proprietary tooling, intelligence and OSINT, TTPs and IOCs
• Identify gaps in customer environments, data ingested or configuration errors which reduce telemetry quality
• Work with customer and leadership to surface and resolve concerns
• Provide support to Security Analyst I including coaching and training as necessary
• Leverage your knowledge of Alert Triage, SOC Operations, and Defense in Depth (DiD) to contribute to projects for overall customer success
• Produce high-quality written and verbal communications, recommendations, and findings to customer management in a timely manner
• Surface opportunities for improvement in the SOC and for the customer and be a change agent for measurably improving our customer security posture and experience
• Continue to sharpen your skills and capabilities on the job, and through the Deepwatch development program

To be successful in this role you’ll need to:

• Experience as an analyst in Security Operations Center; MSSP environment preferred
• Have a strong understanding of cyber security principles, concepts and practices including the ability to perform a complete and thorough incident investigation and triage with limited support 
• Know your way around SIEM platforms (Splunk required, Google SecOps or Microsoft Sentinel preferred), how to perform queries and leverage various log sources to perform investigations
• Competency with in-depth header analysis, hashes and Windows/macOS/Linux logs
• Demonstrate the ability to pivot to other log sources, cloud systems or consoles to perform a comprehensive analysis from multiple data sources
• Have a basic understanding of modern EDR, email security and cloud identity platforms
• A desire to support others and uplift the program and team through updating training materials and SOPs
• Strong written and verbal communication skills including the ability to compose detailed reports and analysis that’s thorough, accurate and complete
• Experience with ticketing systems, ServiceNow preferred
• Sec+, CySA, CEH, GSEC, or equivalent certification preferred

Statutory Pay Disclosure:

The anticipated salary range for this role is $77,500 - $97,000 + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

ITAR Compliance

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

• A citizen of the U.S.;
• A lawful permanent resident of the United States; 
• A person admitted to the United States as a refugee; or
• A person that has been granted asylum by the United States government.

The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.

Job Overview

The Embedded Systems Group Lead serves both as lead engineer and as a technical manager. The Group Lead provides both technical direction and organizational leadership for the embedded systems software engineering team developing advanced autonomy, control, and mission systems for AEVEX’s UAS platforms. This individual serves as an in-house expert, both for managers from other departments who need software solutions and the less experienced staff within the department. The Embedded Systems Group Lead serves as the primary leader and advocate for the software engineering team representing their needs, removing roadblocks, and acting as their voice to program management, customers, and company leadership. This role bridges technical execution and strategic alignment ensuring that software deliverables meet mission, schedule, and quality objectives while fostering a high-performance engineering culture. The Group Lead looks at different possible solutions and how feasible those options are. The Group Lead will oversee multiple concurrent projects, day-to-day leadership of engineers, resource management, and serve as the primary interface between the software team and program management, systems engineering, flight test, customers, and company leadership. The Group Lead is also responsible for keeping proprietary information confidential.

Essential Functions

• Lead a multidisciplinary software engineering group responsible for embedded, autonomy, and ground-station UAS software development.
• Manage team workload, task assignment, and performance across multiple concurrent programs.
• Balance staffing, priorities, and technical focus to meet both near-term deliverables and long-term capability growth.
• Interface with Flight Test, Systems Engineering, and Hardware teams to ensure system-level integration and rapid iteration.
• Serves as the primary interface between software engineering, program management, customers, and executives.
• Coordinates seamlessly with systems, hardware, and test teams to deliver integrated UAS capabilities
• Implement networked and containerized system design.
• Provide cradle-to-grave ownership of software developed after release, including updates, support, and technical oversight.
• Integrate and maintain real-time systems for flight-critical and autonomy software components.
• Design and oversee integration of sensors, GPS/INS fusion, and communication protocols (SPI, I2C, UART, CAN, TCP/UDP).
• Develop and maintain software for embedded Linux and microcontroller-based systems using C, C++, and Python and occasionally other programming languages (C#, Lua, etc).
• Guide implementation of frameworks such as Docker, ROS2, MAVLINK, and TCP/UDP communication for distributed autonomy and mesh networking.
• Oversee embedded and UAV autonomy system software design and integration.
• Oversee CI/CD pipelines, software-in-the-loop (SIL) and hardware-in-the-loop (HIL) testing environments.
• Oversee communication protocol design and debugging across mixed hardware interfaces.
• Oversee integration of sensors, radios, routers, and mission equipment into distributed UAV systems.
• Evaluate and integrate new frameworks, open-source libraries, and technologies into the tech base.
• Define and document software requirements, architectures, and interfaces across embedded and companion computing environments.
• Conduct real-time performance optimization and deterministic behavior assurance.
• Promote configuration management, versioning, and documentation discipline.
• Encourages experimentation and technical excellence while ensuring disciplined engineering practices.
• Anticipate technology needs and workforce scaling.
• Perform other duties as required.
• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Understanding of configuration, troubleshooting, data analysis, and integration of a wide variety of applications and equipment such as internal software libraries and products, GPS receivers, LiDAR sensors, inertial sensors, network routers, radio modems, serial port hubs, etc.
• Proficiency in C, C++, Python, and exposure to C#, Lua, or similar languages.
• Hands-on experience with ArduPilot or PX4 frameworks preferred.
• Familiarity with ROS, Docker, and distributed networked systems.
• Understanding of DevOps, CI/CD, version control, and software verification in R&D environments.
• Ability to clearly convey complex technical concepts and program status to diverse internal and external audiences.
• Ability to aligns technical execution with program and company objectives.
• Ability to task technical risks in a chaotic environment.
• Champions AEVEX’s culture and empowers employees to take responsibility for their jobs and goals.
• Engages employees by creating a climate in which they want to do their best.
• Sets performance standards and encourages employee engagement and results through delegation, continuous feedback, goal setting, and performance management.
• Maintains employee work schedules.
• Provides oversight and direction to the employees in accordance with AEVEX’s policies and procedures.
• Ability to serves as lead advocate for the Software team, consistently representing and supporting the engineering team’s needs and perspectives to leadership.
• Ability to build and develop high-performing teams through mentorship, accountability, and empowerment.
• Ability to clearly articulates expectations to Software team and is transparent in decision making.
• Ability to takes ownership of technical outcomes, schedule adherence, and team performance metrics.

Education / Certifications

• Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Aerospace Engineering or related field required, MS preferred

 Experience

• 7+ years of software development experience, with experience in technical leadership or teamlead roles preferred.
• Proven experience developing autopilot systems, ground control stations, or flight simulation software.
• Prior experience in robotics, autonomous systems, or multi-agent coordination is highly preferred.
• Extensive experience with embedded systems and Linux-based environments.
• Experience in communication protocol design and debugging across mixed hardware.
• Experience across defense and commercial UAV applications.
• Experience on both military and commercial applications.
• Experience with embedded and companion computing environments (NVIDIA Jetson/Orin, Arduino, Raspberry Pi, STM32).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

• Occasionally required to stand for extended periods of time

For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Ability to obtain/maintain a Top Secret DoD clearance, U.S. Citizenship required.

Disclaimer

AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

About the role

As a Senior Mission Manager, you will serve as a senior mission-facing leader responsible for driving program-based adoption of Vannevar Labs’ technology within government program offices. You will work closely with PEOs, PMWs, and program managers to shape pilots, scope capabilities, and convert demonstrated mission value into funded programs. This is a highly autonomous role that requires deep mission credibility, strong technical intuition, and the ability to operate effectively in ambiguous, early-stage program environments. 

What you’ll do

• Lead engagements with program offices (PEOs, PMWs, PMOs, and equivalent organizations) to identify mission problems that Vannevar Labs’ technology can solve.
• Translate program needs into technical narratives, clearly explaining how our software and agent-based capabilities map to requirements, constraints, and outcomes.
• Scope and shape program-based pilots, defining objectives, success criteria, timelines, and pathways to scale.
• Pitch the technology with credibility, leveraging your mission and domain background to build trust with program managers and technical authorities.
• Navigate programmatic realities, including requirements development, budgeting cycles, contracting pathways, and stakeholder coordination.
• Partner closely with product managers and engineers to ensure mission context is accurately reflected in technical scope, tradeoffs, and delivery plans.
• Convert successful pilots into sustained programs, helping program offices justify follow-on funding and broader adoption.
• Represent Vannevar Labs within the program ecosystem as a mission-credible, technically fluent partner.

What we’re looking for

• 15–20+ years of experience in government or defense missions, typically as a retired O5/O6 or senior enlisted or civilian equivalent
• Deep expertise in a specific mission or technical domain (e.g., cyber, information warfare, ISR, networks, operational intelligence, warfare systems/command and control).
• Strong ability to scope, pitch, and sell technical solutions to senior government stakeholders — not just explain missions, but connect them to software capabilities.
• Proven experience navigating programmatic realities, including budgets, requirements, authorities, timelines, and stakeholder dynamics.
• Sufficient technical fluency to:
  • Understand modern software systems and agent-based approaches
  • Partner effectively with product and engineering teams
  • Translate complex concepts into clear, mission-relevant narratives
• Demonstrated scrappiness and bias toward action — comfortable operating in ambiguity and pushing programs forward without perfect structure.
• High enthusiasm for building something new and shaping how cutting-edge technology is adopted inside government.
• Bonus of having acquisition, resource sponsor, or program manager experience.

What we value

• Mission-first mindset with a focus on real operational outcomes.
• Technical credibility paired with humility — able to learn quickly and ask the right questions.
• Clarity and precision in communication, especially with senior leaders.
• Ownership mentality — taking responsibility for moving programs from idea to execution.
• Low ego, high trust, and comfort collaborating across product, engineering, and mission teams.

What we offer

Competitive Salary

The salary range for this position is $180,000 - $220,000 + equity. Within the range, individual pay is determined by experience, relevant education, and/or training.

Comprehensive Benefits

• Health, dental, and vision insurance
• Remote friendly with WeWork access
• Unlimited PTO, shared downtime during the federal holiday calendar, and company-wide off time at the end of each year
• 401(k) match
• Lifestyle & wellbeing stipends
• Salary top-up during military reserve duty
• Fully paid parental leave
• Child and pet care reimbursement during travel

SENIOR CX AGENT

Watch your commissioning expertise come to life in landmark projects around the world when you partner with Syska Hennessy Group! 

As a global leader in consulting, engineering, and commissioning services, we specialize in highly technical buildings and the systems that bring them to life. We are currently seeking a performance-driven, motivated Senior Commissioning Agent. This role will be based out of Tampa, FL.  

You will demonstrate your engineering skills and by leveraging the firm’s technology centric competitive edge you will work with design engineers, vendors, contractors, and client personnel to design, test, make operational, optimize, and validate Electrical systems in multiple 24x7 mission critical plants, pharmaceutical, healthcare, power generation or similar environments. 

Our dynamic work environment provides the optimal setting to take your commissioning career to the next level. From our supportive culture, diverse workforce, and competitive compensation to our flexible work schedules and fun social events, it is everything you will need for an exciting, challenging, and rewarding career. 

Job Responsibilities 

This position will involve developing and coordinating functional testing of multi-stack equipment and multi-redundant system configurations within a trade. You will review criteria, specifications, drawings, equipment submittals, and other documentation pertinent to commissioning. 

Additional Responsibilities: 

• Write and administer Commissioning Plans, and Systems Manuals consistent with Syska format 
• Participate in / Ensure / Oversee QA/QC process for your work and the work of others 
• Assist senior commissioning engineer or project manager in the on-going determination of project scheduling requirements, staffing requirements, and project budgets 
• Perform construction administration and field investigation tasks for assigned projects including conducting field inspections and subsequent detailed inspection reports 

Job Requirements 

To succeed in this role, your experience would include commissioning or designing of large Mechanical systems for industrial, datacenter, pharmaceutical processes, or laboratory clean rooms. Your technical strengths must be complemented by self-motivation, relationship building skills, and effective communication skills. 

Commissioning Engineer requirements: 

• Bachelor’s Degree in Electrical or Mechanical Engineering or required years of experience, including commissioning of large distribution systems for industrial, datacenter, pharmaceutical processes, or laboratory type facilities. 
• A minimum of 7 years field experience in hands-on testing, validation and troubleshooting of large Electrical or Mechanical systems 
• 7 to 10 years of relevant experience in the MEP field 
• Possesses basic understanding of proper system selection 
• Exhibits basic understanding of the practical application of LEED principals to building designs 
• Exhibits thorough understanding of applicable codes 
• Experience with ASHRAE, BCxA, and/or PECI Cx and RETRO-Cx procedures and protocols, a plus 

Benefits 

As a Senior Commissioning Engineer with Syska Hennessy Group, you will be part of a global firm with an amazing history! We are committed to being the best, to advancing the commissioning practice, and to supporting our clients with integrity. To make all of that happen, we rely on the talent, drive, enthusiasm, and the total job satisfaction of the great people who work here. 

As a member of our highly collaborative team, we provide you with a flexible benefits package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The personal benefits program at Syska Hennessy Group includes: 

• Robust, comprehensive medical, dental, vision, life insurance and supplemental benefit plans
• 401(k) plan with a generous employer matching program
• Training and professional development courses
• Professional development incentive bonuses
• Dynamic Employee Resource Groups
• Competitive Paid Time Off (PTO) policy
• Transit/parking employer stipend
• ½ day work from home Fridays all year long

At Syska, we promote an environment that is committed to embedding diversity and equality into the core of our business and culture. We empower our employees so they can take ownership for their work and development and strive to continually improve themselves and our firm. Syska is a place where you can build an exceptional career and have a lasting impact on the world.

Syska Hennessy Group | Integrating the best minds and technology to help clients create exceptional environments.