Job Title: POS Help Desk Customer Support Representative 
 
Job Summary: 
The POS Help Desk Customer Support Representative is responsible for providing technical assistance and customer support for point-of-sale (POS) systems. This role involves troubleshooting hardware issues, assisting end users with system functionality, and ensuring minimal disruption to business operations. The ideal candidate is customer-focused, technically skilled, and able to resolve issues efficiently in a fast-paced environment. 
 
Key Responsibilities: 
Provide first-level technical support for POS systems via phone, email, or chat 
Troubleshoot and resolve issues related to POS software, hardware, and network connectivity 
Guide users through step-by-step solutions in a clear and professional manner 
Escalate complex or unresolved issues to higher-level support teams when necessary 
Document all customer interactions, issues, and resolutions in the ticketing system 
Maintain a high level of customer satisfaction through effective communication and problem-solving 
 
Qualifications: 
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred) 
1–3 years of experience in a help desk, technical support, or customer service role 
Familiarity with POS systems, retail is a plus 
Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus 
Strong troubleshooting and analytical skills 
Excellent verbal and written communication skills 
Ability to multitask and work in a fast-paced environment 
Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred 
 
Skills & Competencies: 
Customer-focused mindset 
Problem-solving and critical thinking 
Attention to detail 
Time management and organizational skills 
Ability to remain calm under pressure 
 
Work Environment: 
May require shift work, including evenings, weekends, or holidays 

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Title: IT Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Summary

We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in our Tampa office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.

Responsibilities

• Provide frontline technical support to end-users via phone calls, email, and chat
• Respond to inquiries in a timely and professional manner
• Troubleshoot and resolve technical problems, escalating as required
• Record and document all requests or incidents in our Freshservice Platform
• Maintain a high level of Customer Satisfaction
• Maintain a high First Call Resolution rate
• Work collaboratively with other members of the IT Service Desk team
• Perform other duties as assigned

Qualifications

• Minimum of 2 years of experience in a Service Desk\Helpdesk Role
• Strong communication skills, both written and verbal
• Excellent problem-solving skills
• Ability to multi-task and prioritize in a fast-paced environment
• Knowledge and understanding of Active Directory functionality
• Proficient in Microsoft Office 365 applications
• Experience documenting properly all aspects of troubleshooting and resolving of issues
• Familiarity with basic networking concepts
• Willingness to work flexible hours, including weekends and holidays

Preferred Qualifications

• Experience with VMWare Horizon Virtual Desktops
• Experience with Salesforce
• ITIL Foundation certification
• Experience with remote support tools

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

#LI-MB1

Job Title: IT Salesforce Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Job Summary:

We are seeking a highly motivated and skilled IT Salesforce Service Desk Agent to join a rapidly growing team located in Miami, FL. The successful candidate will provide frontline technical support with a focus on Salesforce, troubleshooting and resolving issues, and ensuring an exceptional customer experience.  The agent will also collaborate with Salesforce admins and other IT teams to deliver comprehensive solutions.

Responsibilities:

• Provide frontline Salesforce technical support to end-users via phone calls, email, and chat
• Respond to Salesforce-related tickets escalated from other technicians and act as a subject matter expert (SME) for the platform.
• Collaborate with Salesforce Administrators, Developers, and other IT teams to resolve complex issues or provide feedback on system improvements.
• Create and update knowledge base articles and user guides for common Salesforce issues.
• Respond to inquiries in a timely and professional manner while maintaining a high level of customer satisfaction.
• Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels
• Troubleshoot and resolve technical problems, escalating to higher-level support or development teams when necessary.
• Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform.
• Maintain a high First Call Resolution rate and meet key performance indicators (KPIs), including ticket response and resolution time.
• Work collaboratively with other members of the IT Service Desk to foster a team-oriented environment.
• Assist in training end-users on Salesforce features, best practices, and new updates.
• Stay current on Salesforce platform updates, releases, and best practices.
• Perform other duties as assigned.

Requirements:

• Minimum of 2 years of experience in a Service Desk\Helpdesk Role.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Knowledge and understanding of Active Directory functionality.
• Proficient in Microsoft Office 365 applications.
• Experience documenting all aspects of troubleshooting and issue resolution.
• Familiarity with basic networking concepts.
• Willingness to work flexible hours, including weekends and holidays.
• Resourceful, well organized, highly dependable, efficient and detail oriented.

Preferred Qualifications:

• 1-2 years of experience supporting Salesforce
• Knowledge of configuring Salesforce functions including but not limited to, custom objects, profiles, roles, permission sets, validation rules, workflows, process builder, visual workflows, reports and dashboards.
• Experience working with Salesforce Service Clouds is a plus
• Experience working with Salesforce Lightning interface.
• Knowledge of API integrations and Salesforce AppExchange solutions
• Familiarity with other ITSM platforms such as Freshservice.
• Experience with VMWare Horizon Virtual Desktops.
• ITIL Foundation certification.
• Experience with remote support tools.

If you are customer-focused, technically adept, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.

#LI-MB1

About Octave

Octave is a modern mental health practice that offers both in-person and virtual therapy. We focus on making high-quality care more accessible and affordable by partnering with insurance providers. Our goal is to support clients and clinicians with a system built on equity, effectiveness, and sustainability.

About the Role

Octave is seeking to partner with existing group practices in Florida (Miami, Tampa, and Orlando areas) that want to provide excellent mental health care, both in-person and virtually. As an Octave partner, your team will join a supportive community of clinicians focused on client-centered, evidence-based therapy. 

At Octave, we take care of all backend operations so your clinicians can focus on providing care. Our team manages credentialing, billing, marketing, technology support, and client referrals. This allows your clinicians to focus primarily on seeing the clients we connect them with and completing session documentation, removing the administrative burden from your group practice.

Your providers will support adult clients managing stress, anxiety, depression, and related concerns. We emphasize evidence based practices such as CBT and DBT with a strong commitment to culturally responsive care. 

What You’ll Do

• Provide therapy to adults dealing with stress, anxiety, depression, and other concerns.
• Use short-term, evidence-based approaches like CBT or DBT.
• Offer culturally responsive care.
• See clients virtually and/or in person (you must have your own office space to hold in-person sessions).

Qualifications for Group Practices

• Must have at least 3 or more fully licensed clinicians who would be joining Octave.
• Required to have your own office space and are willing to provide in-person services (located within the markets we're currently hiring for).
• All clinicians must be fully licensed (no associate or intern level providers).
• Licensed in Florida (LMFT, LPC, LCSW, or PsyD)
• Must be licensed and in good standing with your governing licensing board.
• At least 1 year of post-license experience (2+ preferred).
• Training in therapies such as CBT, DBT, trauma-focused treatments, or similar.
• Certain payor relationships may exclude you from employment.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on a laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements

Octave IT supports these minimum system requirements for the most optimized experience using Octave telehealth tools:

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Additionally, Octave IT does not support using iOS, Android, or ChromeOS as your primary device.

Compensation

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates:
$63-$133/hour for master's level license.
$73-$143/hour for doctoral-level license.

Virtual Rates:
$60-$130/hour for master's level license.
$70-$140/hour for doctoral-level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company:

About the Role:

Octave is hiring Licensed Clinicians to work within an organizational structure to provide high-quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in Florida at the master's or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and expert in the delivery of culturally responsive care.

We are seeking out Licensed Clinicians who are willing to work both in-person and remotely. As a Clinician with Octave, you will be able to build out a caseload that gives your clients the option to see you virtually or in-person. It is required that you already have a commercial clinical space that you can operate from to see clients in person through Octave. At this time, we are not providing an office space within the state of Florida. 

You are a good fit if you are:

• Passionate about expanding access to high-quality mental health care.
• Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
• Adept at building and maintaining a strong therapeutic alliance.
• Willing to deliver feedback-informed care using standardized measures.
• Expert at providing culturally responsive and culturally competent care.
• Open to learning from your colleagues and clients.
• Someone who thrives in a culture of thoughtful feedback and transparency.

Qualifications:

• PsyD, LMFT, LCSW, or LMHC
• Current License in Florida.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
• Must be licensed and in good standing with your governing licensing board.
• Preferred 1 year of related post-license clinical experience required. 
• At least 2 years of experience preferred in one or more of the following areas:
  • CBT for depression or anxiety
  • DBT for emotion dysregulation
  • Unified Protocol for emotional distress
  • CPT or PE for trauma
• Must have your own office space and are willing to provide in-person services in the Tampa area.
• Must be able to commit to a minimum of 6 weekly in-person sessions. 

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements: 

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Compensation: 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates: 
$63-$133/hour for master's level license.
$73-$143/hour for doctoral level license.

Virtual Rates: 
$60-$130/hour for master's level license.
$70-$140/hour for doctoral level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.  
 

Position Detail:         
Screen and handle calls as appropriate.
Type and enter information into a database while a customer is speaking.
Recognize research, isolate, and resolve information system problems.
Recognize customer problems that should be escalated to the next level for resolution following established protocols.
Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
Maintain appropriate records and prepare reports as required.
Performs other duties and tasks as assigned by the Team Lead.

Qualifications:     
Proficient in French  
High School Diploma or the equivalent.
Experience working in technical support and/or education in IT.
Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.
Experience troubleshooting wireless connections.
Advanced knowledge of Networking.
Ability to utilize various databases consecutively with good typing skills.
A+, Net+ or Help Desk Tech Certification is a plus but not required.
Call center experience is a plus.

Dark Wolf Solutions is looking for a Tier 1 Systems Administrator to provide support across the company. This position will require on-site support in Tampa, FL. Responsibilities include:

• Monitoring and maintaining corporate IT infrastructure and tools.
• Supporting delivery teams with IT requirements, ensuring compliance with corporate protocols.
• Upgrading, installing, and configuring new hardware and software to meet corporate objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating and managing user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems. 
• Documenting processes, as well as backing up and archiving data.
• Endpoint hardware and software troubleshooting. 

Required Qualifications:

• Proven customer service experience
• Working knowledge of software engineering concepts, principles, and theories
• Working knowledge of the software development process
• Proven ability to grasp and apply new information quickly
• Strong desire to grow in a DevOps environment
• Shows initiative on assignments, and professionally executes projects with little direction
• Ability to handle ever increasing responsibility and assignments with growing complexity
• Work as an integral part of a team and thrive in collaborative environments
• Thrives in team success, meeting and exceeding personal and team commitments 
• Working knowledge of software tools supporting Integrated Development Environments (IDE), version control, defect reporting and scripting
• Ability to be creative, innovative and responsible, and able to master good decision-making skills
• Ability to learn and apply company policies and procedures to resolve routine issues
• Strong written and verbal communication skills
• Ability to recognize and clearly report relevant information
• Experience with Linux, Windows, or macOS
• US Citizenship and clearable to a Top Secret security clearance or higher

Desired Qualifications:

• CompTIA Security+
• Tier 1 help desk experience
• Working knowledge of Jira, development tools/environments
• Experience safely updating and patching libraries and applications
• Experience addressing issues in Apache and application logs
• Experience using Bash, Python, or Google Web Toolkit (GWT)
• Building and maintaining security-complaint systems
• Bachelor's degree in computer science or a related field or equivalent work experience

The estimated salary range for this role is $55,000.00 - $65,000.00, commensurate on experience and technical skillset. 

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Dark Wolf Solutions is seeking a Cloud Engineer with Networking and Help Desk experience to support out Operational IT team. Cloud Engineers are responsible for designing, implementing, and managing cloud solutions for our customers. The ideal candidate will have a deep understanding of cloud services and technologies, as well as experience in designing and implementing scalable, reliable, and secure cloud solutions. This job is located in Herndon, VA or Tampa, FL and requires on site support 4 days a week. 

Responsibilities:

• Design, implement, and manage Google Cloud Platform (GCP) and AWS solutions  
• Develop and maintain infrastructure as code (IaC) using tools such as Terraform
• Configure and manage GCP services such as Compute Engine, App Engine, Kubernetes Engine, Cloud Storage, BigQuery, Dataflow, and Cloud SQL
• Implement security best practices for cloud solutions
• Engineer cloud networking platform infrastructure
• Maintain and optimize a production-level cloud deployed Gitlab ecosystem with hundreds of users
• Stay up-to-date on the latest GCP and AWS services and technologies
• Work collaboratively within a fast paced Agile team environment

Qualifications:

• Bachelor's degree in computer science or a related field or equivalent work experience
•    Experiencing managing a production Gitlab environment end-to-end
• 6+ years of professional experience
• 3+ years of experience with GCP and/or AWS
• Foundational development experience and understanding with tools and technologies such as Git, Linux command line, shell scripting, etc.
• Strong understanding of GCP and/or AWS services and technologies
• Experience designing and implementing scalable, reliable, and secure cloud solutions
• Experience with infrastructure automation using IaC tools such as Terraform
• Experience with DevOps practices
• Excellent communication and teamwork skills
• US Citizenship and security clearance eligibility

Preferred Qualifications:

• At least one Google or AWS Cloud Professional Certification
• Experience working within Agile teams
• Experience working with Google Cloud compliance products such as Security Command Center and Assured Workloads
• Experience working with AWS to include AWS GovCloud
• Experience with Palo Alto tools and technologies
• Experience with Elastic 
• Cloud networking experience and automation 
• Optimizing network traffic flows 
• Continuous zero trust optimization 
• Experience working with customers in the U.S. Public Sector
• U.S. Federal Government security clearance
• Experience with DoD/DISA cybersecurity policies

The salary range is estimated to be between $90,000.00 - $120,000.00, commensurate on experience and technical skillset. 

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.
 
 In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.