ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. 

WHAT YOU’LL DO

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Keep nurses and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

WHAT YOU NEED 

• 2+ years of experience in a customer service role 
• Advanced proficiency in computer programs and practice management software 
• Highly organized, with strong attention to detail 
• Strong communication skills; able to interact positively with anyone and everyone 
• The ability to multitask and thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly 
• Adaptable and amenable in high stakes environments 
• Problem solving skills and a focus on innovation
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation
• A BIG focus on learning and growth from VEG-created clinical and leadership programs to Unlimited ER CE + travel stipend (No really!). Part-time credentialed VEGgies receive a $1,000/year travel stipend. Part-time uncredentialed VEGgies receive a $400/year travel stipend.
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. 

WHAT YOU’LL DO

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Keep nurses and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet’s care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

WHAT YOU NEED 

• 2+ years of experience in a customer service role 
• Advanced knowledge in computer programs and practice management software 
• Highly organized, with strong attention to detail 
• A strong communicator; able to interact positively with anyone and everyone 
• A strong multitasker, able to thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly 
• Adaptable and amenable in high stakes environments 
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types  

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a per diem Emergency Veterinarian, you’re more than just passionate about helping people and their pets; you thrive on it, especially when they need you most. At VEG, we find a way to say yes to supporting you, so you can be the best, most confident ER professional possible and grow your career in unexpected directions. With a culture rooted in mentorship and continuous learning—from on-the-floor guidance to VEG Education programs and unlimited ER-focused CE—you’ll never stop learning. You’ll handle any emergency that comes through the door, from routine cases to complex surgeries, and treat every kind of pet, including exotics! As a leader on the hospital floor, you’ll have the chance to be a superhero for your customers, backed by a team and resources that empower you to take your career further than you ever imagined.

WHAT YOU’LL DO

• Answer medical questions over the phone 
• See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets 
• Gather the signalment, presenting complaint, vitals, and physical exam 
• Conduct physical examinations of animals, along with other required investigatory measures such as ultrasounds, X-rays, bloodwork, and biopsies 
• Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan
• Communicate diagnosis and treatment options directly with customers
• Prepare estimates and present them to customers
• Create and review medical records to ensure accuracy
• Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns
• Perform minor and major emergency surgeries
• Perform endoscopic procedures
• Educate customers on after care and preventative measures where appropriate 

WHAT YOU NEED

• A DVM or equivalent degree
• Live and breathe emergency medicine, including emergency surgery (the soft tissue kind!) and endoscopy
• Thrive in team-oriented environments (think hospital retreats, team dinners, happy hours, and more)
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation
• Flexible work schedules to support your life outside of work
• Generous referral reward program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As an Emergency Veterinarian, you’re more than just passionate about helping people and their pets; you thrive on it, especially when they need you most. At VEG, we find a way to say yes to supporting you, so you can be the best, most confident ER professional possible and grow your career in unexpected directions. With a culture rooted in mentorship and continuous learning—from on-the-floor guidance to VEG Education programs and unlimited ER-focused CE—you’ll never stop learning. You’ll handle any emergency that comes through the door, from routine cases to complex surgeries, and treat every kind of pet, including exotics! As a leader on the hospital floor, you’ll have the chance to be a superhero for your customers, backed by a team and resources that empower you to take your career further than you ever imagined.

WHAT YOU’LL DO 

• Answer medical questions over the phone 
• See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets 
• Gather the signalment, presenting complaint, vitals, and physical exam 
• Conduct physical examinations of animals, along with other required investigatory measures such as ultrasounds, X-rays, bloodwork, and biopsies 
• Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan
• Communicate diagnosis and treatment options directly with customers
• Prepare estimates and present them to customers
• Create and review medical records to ensure accuracy
• Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns
• Perform minor and major emergency surgeries
• Perform endoscopic procedures
• Educate customers on after care and preventative measures where appropriate 

WHAT YOU NEED

• A DVM or equivalent degree
• Live and breathe emergency medicine, including emergency surgery (the soft tissue kind!) and endoscopy
• Thrive in team-oriented environments (think hospital retreats, team dinners, happy hours, and more)
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Sonographer, your focus is on ultrasound support for VEG hospitals and training facilities. This means working closely with our emergency doctors to provide same-day ultrasound scans for pets when they need it most. You’ll deal with a variety of patient types and scans, so being comfortable adapting to new scenarios and willing to learn new techniques and think outside the box are all part of your day-to-day. You’ll also assist in coordinating education opportunities and overall ultrasound training for your home and regional hospitals, inspire and motivate your fellow VEGgies to grow their ultrasound skills, and be ready to pitch in at the hospital whenever and wherever needed.

WHAT YOU’LL DO

• Perform ultrasound studies and facilitate ultrasound training at your home hospital and regional hospitals
• Maintain good relationships with and accept feedback from teleconsultation radiologists reading your studies (e.g., Antech, SonoPath, IDEXX, VetsChoice, etc.)
• Ensure all training content and activities are in alignment with VEG culture, mission, and vision, and represent accurate, up-to-date sonographic techniques
• Track doctor and nursing team skills with a VEG Ultrasound Certificate checklist
• Engage in self-reflection and program evaluation practices to modify and enhance VEG’s ultrasound training programs
• Regularly meet with the medical directors, nursing trainer, and director of radiology education to discuss program development, training objectives, and additional needs
• Regularly meet with the hospital manager and medical director to discuss implementation of new training protocols, training schedules, hospital training needs, and team concerns
• Coordinate weekly schedule to work on the floor shifts with the hospital manager and medical director and devote time to training responsibilities
• May assist in developing ultrasound curriculum material, such as PowerPoints, videos, simulations, and assessments to be implemented across the doctor and nursing team training programs
• May provide educational demonstrations for doctors and nurses at other VEGs, including ultrasound topics, such as abdominal, thoracic, cardiac, cervical, and musculoskeletal studies 

WHAT YOU NEED

• Credentialed as a Veterinary Technician (LVT/CVT/RVT/LVMT), diagnostic medical sonographer (RDMS), and/or equivalent experience (e.g., sonographer course certificates)
• 3+ years veterinary ultrasound experience
• Previous training experience and the patience to teach and develop doctors, nurses, and fellow sonographers
• Comfortable mentoring others and giving/receiving feedback from colleagues
• Adaptability to changing environments
• Excellent communicator with peers, customers, and VEGgies
• Embrace the VEG Way and be excited to share your perspective and experience
• Eagerness to grow as a sonographer through training and continuing education
• Desire to travel to regional hospitals and off-site training facilities (e.g., Fort Collins, CO; Las Vegas, NV; White Plains, NY, etc.)

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most.This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the best experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

THE PROGRAM

The VEG New ER Doctor (NERD) program is designed to transform practicing non-emergency veterinarians into exceptional, confident VEG ER doctors. This six-month deep dive into the action of emergency is a structured, immersive program like no other that allows participants to transition into full-time ER doctors at VEG after successful completion. Integrating academic and clinical teachings with individualized mentorship, this program fuels a passion for ER and creates a deeper meaning around life-saving veterinary heroics. If you’re hungry to learn how to do ER, perform surgeries, advance your endoscopy skills, learn about exotics, and discover the unique rewards of customer-focused care in an open concept hospital, we want to find a way to say yes to training you in our NERD program.

WHAT YOU’LL DO: 

• It’s a mentorship program, not an internship! Too often, mentorship is promised but not delivered. When you’re part of the NERD program, you never go it alone in the ER and are supported through guidance and 1:1 feedback from experienced VEG doctors. 
• New ER Doctors (a.k.a. NERDS!) get up-close, firsthand ER experience, collaborating with and learning from top emergency doctors and specialists during 3-4 hospital shifts per week (days, swings, and nights), as well as through weekly case discussions, literature reviews, and hands-on training at state-of-the-art facilities. 

What CE experiences can you expect to attend during the program?

From hands-on training to weekly didactic learning, NERD program participants earn over 160 RACE-approved CE hours in just six months—which takes most doctors 10 years to complete! Some CE highlights include: 

• Abdominal, thoracic and cardiac point-of care ultrasound
• Exotic companion animals in the ER
• Flexible GI endoscopy
• Small animal emergency surgery
• Small animal critical care lab
• RECOVER ALS and BLS Rescuer CPR certification

All paid for by VEG!

WHAT YOU NEED

• A passion for helping others
• A valid DVM, VMD, or equivalent degree 
• Be a practicing veterinarian for 1+ years
• A desire to live and breathe emergency medicine
• A valid license to practice veterinary medicine, as well as a valid DEA registration in the state you will be completing your program by your start date
• Ability to stand for prolonged hours, kneel, and work on the floor, as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance.
• Must be willing to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital demands.
• Ability to work well in a fast-paced environment with people from all backgrounds and different personality types.
• Ability to commit to a predetermined schedule for a consecutive six-month period

*Please note: Once you apply, you will be asked to provide the names and email addresses of one to two references. Please make them aware that we’ll be sending them a letter of recommendation questionnaire through a platform called RefApp. 

*Please also note: Relocation for the NERD program may be required. All New ER Doctor graduates are guaranteed a spot at VEG as an emergency doctor at a hospital location of our choosing upon successful completion of the program in the required time frame and passing all required program competencies and benchmarks. Training and post-placement will be discussed with your talent manager.

HOW WE INVEST IN YOU

• Competitive compensation + benefits
• 160+ hours of RACE-approved CE during your six-month program and a BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (No really!)
• Equity ownership, so you can share in our growth and success
• No non-competes: Everyone should be free to choose where they work
• Student Loan Repayment (after your 1st year with VEG)
• Free exams and 50% off VEG Treatments Pet Bereavement Leave
• Clinical student loan repayment so you don’t need to worry about your student debt 
• Paid parental leave, up to 10 weeks at 100% of regular salary
• Flexible work schedules to support your life outside of work
• Generous referral reward program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and compassion. Our mission is “Helping people and their pets when they need it most”. And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're dedicated to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are committed to providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that every voice is heard. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

About Us

Greenbrook Medical is building the new standard in primary care. We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief that every senior deserves the kind of care we would want for our own families. Our model emphasizes time with patients, coordination, and a personalized approach that improves outcomes while lowering total cost of care.

We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. The results speak for themselves, with a patient Net Promoter Score of 91 compared to 32 for typical healthcare organizations, reflecting our belief that happier patients are healthier patients.

Rooted in Tampa Bay, our partnership with Tampa General Hospital has supported our growth as we expand across the region. Backed by strong unit economics, experienced operators, and a clear playbook, Greenbrook is entering its next phase of growth. We are looking for builders and operators who want to help scale a platform designed to deliver better care, better coordination, and better outcomes for seniors.

About the Role

We're seeking a visionary Director of Value-Based Care Pharmacy to build our pharmacy program from the ground up. This is a rare opportunity to architect the entire clinical pharmacy infrastructure for a rapidly growing senior-focused primary care organization — from formulary strategy and Part D cost optimization to HEDIS quality improvement and provider education.

As our first pharmacy leader, you'll collaborate with the Chief Medical Officer and physician teams to design the strategic roadmap for medication management across our expanding network (currently 4 clinics. You'll work closely with clinical leadership to establish collaborative practice agreements, build strong provider relationships, and create the systems that will drive significant cost savings while dramatically improving patient outcomes. Operating under collaborative practice agreements, you will directly influence medication therapy, optimize clinical outcomes, and reduce total cost of care through evidence-based, protocol-driven interventions.

Reporting to our Chief Medical Officer, this role balances strategic thinking with hands-on building — perfect for an entrepreneurial pharmacist who thrives in startup environments and wants to see the direct impact of their work. You'll visit each clinic monthly to provide direct patient care for complex chronic diseases, while simultaneously developing the analytics, workflows, and team structure that will scale as we grow.

This role is ~30% clinical, ~40% program building, and ~30% strategic/analytics.

Compensation range: $170,000-$180,000 annually with a generous performance bonus.

At Greenbrook Medical, we value fair and equitable pay. Your salary within this range will be based on your relevant, transferable experience and professional achievements.

Location: Tampa Bay area. This position requires regular in-person presence at clinic locations (at least monthly visits to each clinic).

Office Hours: Monday-Friday, standard business hours with flexibility for clinic schedules.

Key Responsibilities

Pharmacy Strategy & Program Build

• Build and lead pharmacy program infrastructure from the ground up, including formulary development, medication management protocols, and clinical workflows
• Drive Part D and Part B cost optimization through therapeutic alternatives, formulary compliance, and patient assistance programs
• Own pharmacy-related HEDIS quality measures and medication adherence improvement initiatives
• Represent pharmacy at insurance partner meetings and contribute to managed care strategy

Clinical Care & Medication Management

• Provide direct patient care for complex chronic disease management under collaborative practice agreements
• Conduct comprehensive medication reviews evaluating safety, efficacy, cost, side effects, and barriers to adherence, particularly for high-risk and polypharmacy patients
• Reduce polypharmacy and improve medication adherence through targeted interventions aligned with value-based care goals
• Manage chronic diseases (e.g., diabetes, hypertension, anticoagulation, heart failure) through proactive medication optimization and monitoring
• Order, interpret, and apply laboratory results to guide medication therapy decisions and ensure safety and effectiveness

Care Coordination & Provider Enablement

• Improve transitions of care by identifying and resolving medication discrepancies post-discharge and reducing avoidable readmissions
• Partner with care teams to ensure seamless coordination between primary care, specialists, and pharmacy services
• Develop and deliver provider education programs on medication optimization and value-based care strategies

Analytics, Performance & Impact

• Build analytics dashboards and reporting systems to track program impact, cost savings, and ROI
• Use data to identify opportunities to improve adherence, reduce cost, and elevate clinical outcomes

Field Leadership

• Visit clinic locations regularly for in-person provider engagement and patient care
• Develop and mentor future clinical pharmacy team members, with the opportunity to build and lead a team as the organization scales

Accountabilities

• Financial Performance: Part D cost reduction, formulary compliance optimization, and PAP savings generation
• Quality Metrics: High-star HEDIS ratings on pharmacy measures and improved medication adherence rates
• Program Development: Timely launch of core pharmacy programs including formulary, PAP, HEDIS tracking, and provider education
• Provider Engagement: Strong provider satisfaction scores and high engagement with pharmacy education programs

About You

• Education & Licensure: Doctor of Pharmacy (PharmD) degree and active Florida pharmacist license in good standing
• Training: PGY1 Pharmacy Residency (required); PGY2 Ambulatory Care Residency (preferred)
• Certification: Board Certified Ambulatory Care Pharmacist (BCACP) preferred
• Experience: 4-7 years of clinical pharmacy experience with 3-5 years in leadership or program management roles
• Clinical Expertise: Demonstrated expertise in ambulatory care and chronic disease management (diabetes, hypertension, anticoagulation, heart failure)
• Value-Based Care Experience: Experience with managed care organizations, Part D cost reduction, and HEDIS quality measures required.
• Builder Mentality: Track record of building pharmacy programs from scratch or launching new clinical services
• Skills:
  • Strategic thinking balanced with hands-on execution (comfortable moving from building formularies to seeing patients to analyzing data)
  • Financial acumen with understanding of medication economics, formulary management, and ROI tracking
  • Strong data analytics and reporting skills (Excel, Tableau, or similar tools)
  • Exceptional communication and presentation skills — able to influence physicians, train staff, and present to executives
  • Entrepreneurial mindset with comfort in ambiguity and rapid growth environments
  • Collaborative mindset with a willingness to learn and grow
  • High attention to detail and commitment to excellence
• Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork

Why You Should Be Excited

• Build Something from Scratch: This is a true ground-floor opportunity. You'll design every workflow, choose every system, and set the strategic direction for pharmacy services across our entire organization. Your fingerprints will be on everything.
• Massive Impact: Drive $500K-$1M in annual value while directly improving outcomes for vulnerable seniors. You'll see the immediate results of your work — both in the numbers and in patient lives.
• Growth & Ownership: As we scale, you'll build and lead your own clinical pharmacy team. This role grows with you — from individual contributor to department leader.
• Innovation: Be part of an innovative organization setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care and gives you the autonomy to innovate.
• Clinical Variety: Balance strategic work with hands-on patient care. One day you're building formularies and analyzing Part D trends; the next you're in a clinic managing complex diabetes patients. Never boring.
• Compensation & Benefits: Competitive base salary ($170K-$180K) with performance bonus opportunities, comprehensive health/dental/vision benefits, 401K with company match, 15 days PTO, 5 paid CME days, and $2,500 annual professional development budget.

Our Selection Process

Our selection process typically includes an online application, initial interview, second round interview, values interview, case study + clinic visit, and reference check.

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

At The Farmer’s Dog, we believe that dogs deserve better — better nutrition, better care, and a better life. Our mission is to revolutionize dog health through proper nutrition, education, and advocacy, because what we feed our dogs directly impacts how they feel, live, and thrive.

This mission goes far beyond food — it's about reshaping how we think about canine wellness, empowering veterinary professionals and the dogs and owners that they care for, to make informed, compassionate choices for dogs everywhere.

We’re looking for a Field Veterinarian to help bring this mission to life. This is a role for a veterinarian that is unlike any other - you'll be part educator, part advocate, and part strategic partner, working directly with veterinary teams to make a lasting impact and help them expand their use of nutrition.

This role requires an independent and strategic thinker. We want an individual who thrives on the idea of taking a larger initiative, building it from the ground up, and shaping how we engage with the veterinary community in a region.

If you’re a veterinarian who cares deeply about advancing canine nutrition, building relationships, and making a bigger impact on dog health — we want to meet you.

How You'll Make An Impact

We're not here to do things the way they’ve always been done. This means that you’ll be expected to bring new ideas to the table, shape them, and execute them with real autonomy. We want you to help define the role and what makes it most effective. Here’s how you’ll make an impact:

• Engage deeply in the veterinary and canine health community — becoming a trusted thought leader and a credible, compassionate advocate for dogs.
• Champion fresh canine nutrition — helping veterinary teams discover how fresh, personalized nutrition can revolutionize dog care—aiding in disease management, wellness, and improving quality of life.
• Educate and empower veterinarians and the hospital team through engaging conversations, lectures, roundtables, and direct collaboration — always focused on the real-world needs of dogs and the veterinary teams who serve them. You not only deliver high-quality education but also actively identify learners' needs and interests to shape the educational content we create.
• Bring the "voice of the veterinary professionals" to our internal teams — shaping product and marketing strategies, so that everything we create is grounded in what veterinarians, their teams, and the dogs they care for, truly need.
• Coach and collaborate with our internal teams, helping them connect meaningfully with veterinary partners and stay aligned with best medicine and nutritional science.
• Partner with leadership to develop innovative strategies that drive lasting change in how the veterinary community approaches nutrition.
• Invest in your own growth and knowledge — staying current on veterinary and nutrition science, practice management, and the evolving needs of pets and their people.

We're Excited About You Because You Are:

• An excellent communicator — whether you’re chatting 1:1, speaking at a conference, or collaborating internally.
• Passionate about dog nutrition — you believe what dogs eat is foundational to their health and longevity, and you believe that fresh is an ideal way to get there. 
• A connector and educator — approachable, motivating, and able to build trust and relationships inside and outside the company.
• A collaborator — curious, creative, and energized by working with others to solve tough challenges, even when they feel ambiguous and uncertain.
• A self-starter and leader — ready to take initiative and drive change, working independently to create something new.
• A trusted coach and mentor — you know how to uplift others, share knowledge, and develop meaningful partnerships.
• Confident yet humble and flexible — you bring expertise without ego and adapt as needed.
• Comfortable with change and ambiguity — knowing that making a meaningful impact means trying new things, navigating uncertainty, and challenging the status quo.
• A lifelong learner with a growth mindset — open to new ideas and always seeking to improve.
• Committed to best medicine — always learning, growing, and advocating for what’s right for dogs and their people.

You’ll Bring:

• A Doctor of Veterinary Medicine (DVM or equivalent) and an active US veterinary license in good standing.
• 3+ years of clinical experience in companion animal general practice.
• A passion for nutrition, wellness, and advancing dog health.
• Strong interpersonal and communication skills — you love connecting with people and having real conversations.
• A valid U.S. driver’s license and willingness to travel.
  • • 70-80% daily field travel in local market
    • 10-20% overnight travel (e.g. conferences, internal meetings, other regional or national events)
• Curiosity, positivity, and a mission-driven mindset — you’re here to make a difference for dogs.

How We Work

We believe that changing the way the world feeds and cares for dogs won’t happen by doing things the way they've always been done. So we:

• Think holistically — recognizing that nutrition, medicine, and wellness are interconnected.
• Focus on the right problems — prioritizing what will have the biggest impact on dogs' lives.
• Let science and real-world insights guide us — staying curious, data-driven, and skeptical of anything that doesn't serve dogs.
• Collaborate deeply and transparently — working together and with veterinary professionals to create meaningful solutions.
• Execute for impact — never for the sake of "best practices" or benchmarks, but because we care about results for real dogs and their humans.

If you’re passionate about reimagining canine health through nutrition, believe in empowering veterinary professionals, and want to play a pivotal role in transforming dog care — we’d love to hear from you.

Office Guidelines

While this role is remote and regional, at times you may be required to travel to our main offices. 

Our Belonging Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to supporting a diverse workforce, and investing in internal structures, opportunities, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly offices
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humansops@thefarmersdog.com.

We're Here to Help

We’re happy to answer any questions you may have about the position or our hiring process - please reach out at careers@thefarmersdog.com.

At WTSP-TV, a TEGNA-owned CBS affiliate in Tampa, we are looking for our next Account Executive. As an Account Executive, you are responsible for achieving or exceeding the individual sales goals across all TEGNA marketing solutions from linear TV to digital, including OTT with PREMION. You will act as a lead generator by identifying and reaching clients in the Tampa market that will best take advantage of our solutions. You then become a marketing consultant to the clients helping them define and achieve their business objectives.

Current driver's license is required.

What We Offer:

• Winning, inclusive, collaborative, supportive, and fun culture
• Base Salary + Uncapped Commissions
• Leading media products
• Training resources
• Generous benefit
• Career growth opportunities at one of our 64 ABC, NBC, CBS, or FOX stations.

What You Will Do:

• Consistently prospect for new revenue opportunities using client and category insights. 
• Upsell current clients by engaging them in the full product line of WTSP-T} offerings. 
• Create custom solutions-driven campaigns that meet client needs across multiple media platforms including broadcast, digital, and Streaming (OTT). 
• Seek opportunities to expand relationships with key clients by taking an active role in understanding their business needs and competitive landscape. 
• Establish strong relationships with internal team members by providing the Account Management team with clear and concise direction for the successful execution of campaigns. 
• Partner with your Account Manager to provide exceptional customer service and contract fulfillment. 
• Strategically utilize Matrix and station CRM to manage day-to-day activity, pipeline, and forecasts.
• Positively and professionally represent the media group to the community at events and surrounding businesses.

What You Need:

• 1-3 years of account engagement in a professional, fast-paced media sales environment. 
• Proven track record of successfully achieving or exceeding sales goals and developing new business opportunities as a seller.
• Established knowledge of marketing solutions including broadcasting and digital advertising including audio and interactive, and be a perpetual learner, eager to continuously expand your knowledge.
• Prior working experience using Microsoft Office Suite and CRM (Client Relationship Management) systems, and ability to leverage technology to project manage workload and achieve goals.
• Excellent written and verbal communication abilities to proactively communicate with clients, co-workers, and vendors, and to write/edit compelling proposals.
• Possess a creative mind to put together unique campaigns focused on solving client needs with ability to work effectively as part of a team.
• Proven effective problem solver with ability to quickly adapt to changing and competing priorities while meeting deadlines.
• Strong business acumen with attention to detail and accuracy, as well as strong organization and time management skills.
• Self-motivation and a strong work ethic are essential attributes to be successful.

The Account Manager supports Account Executives’ sales efforts by taking ownership of fulfillment in such a way that the AE can play their role of being client-facing, creating opportunities and closing revenue. The AM manages the day-to-day responsibilities of accounts to ensure proper implementation of their solutions. The Account Manager influences and drives sales by providing superior customer service and support across Broadcast Television and Digital campaigns, aiming at retaining clients and growing business.

Responsibilities:

• Provide support to assigned Account Executives and advertiser list for post-sale activity including campaign implementation, maintenance, and review.
• TV Duties include but not limited to: Order retrieval from AE, Order confirmation w/client, WOT Order Entry, Pre-Empts/Make Goods, WOT Booking/Credits or Adjustments, Assist with Traffic Instruction submission, Assist with Production Requests, WOMS Post Delivery Reporting.
• Digital Duties include but not limited to: Order retrieval from AE, Order confirmation w/client, Materials collection from client, WOT Booking/Credits or Adjustments, Order Entry to Fulfillment Team for campaign implementation, Digital Creative Production submission, Avail Requests for Premion and AMP, Google Analytics and Attribution Reporting, recap requests and customization as needed
• Daily interaction with existing advertising agencies and direct clients; this responsibility includes maintenance of client schedules on television and digital in addition to implementation of special projects and promotions.
• Works in tandem with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
• Attend sales meetings and sales trainings to gain sales, product and process information and keep abreast of company products and services to articulate to client, when appropriate.
• Partner with designated Account Executives in identifying new/incremental revenue based on campaign results.
• Assist designated Account Executives with maintenance of contracts, generating avails, traffic, make-goods, collection and overall customer service.
• Regular tracking of client audience delivery using Comscore ratings, impressions, and campaign fulfillment.
• Communicate campaign delivery to clients.
• Coordinate with team to set up new customer accounts, contracts, order entry and revisions.

Requirements:

• 1 to 3 years of account management in a professional, fast-paced media sales environment.
• Track record of successfully retaining and growing clients.
• Knowledge of marketing solutions including broadcasting and digital advertising is preferred.
• Knowledge of media ecosystem, broadcast, and digital advertising solutions.
• Prior experience using CRM systems and MS Office suite.
• Ability to make decisions and solve problems independently to support customer needs.
• Self-motivation and willingness to work as a team player are essential attributes. Demonstrate ability to be creative, flexible, and able to adapt to change with evolving priorities.
• Creative with ability to work effectively as part of a team and independently.
• Ability to handle and prioritize multiple tasks to meet deadlines.
• The position requires strong written and verbal communication skills, as well as strong organization and time management skills.

Supervision/Contacts:

• Reports to: Sales Operations Manager

The Account Manager supports Account Executives’ sales efforts by taking ownership of fulfillment in such a way that the AE can play their role of being client-facing, creating opportunities and closing revenue. The AM manages the day-to-day responsibilities of accounts to ensure proper implementation of their solutions. The Account Manager influences and drives sales by providing superior customer service and support across Broadcast Television and Digital campaigns, aiming at retaining clients and growing business.

Responsibilities:

• Provide support to assigned Account Executives and advertiser list for post-sale activity including campaign implementation, maintenance, and review.
• TV Duties include but not limited to: Order retrieval from AE, Order confirmation w/client, WOT Order Entry, Pre-Empts/Make Goods, WOT Booking/Credits or Adjustments, Assist with Traffic Instruction submission, Assist with Production Requests, WOMS Post Delivery Reporting.
• Digital Duties include but not limited to: Order retrieval from AE, Order confirmation w/client, Materials collection from client, WOT Booking/Credits or Adjustments, Order Entry to Fulfillment Team for campaign implementation, Digital Creative Production submission, Avail Requests for Premion and AMP, Google Analytics and Attribution Reporting, recap requests and customization as needed
• Daily interaction with existing advertising agencies and direct clients; this responsibility includes maintenance of client schedules on television and digital in addition to implementation of special projects and promotions.
• Works in tandem with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
• Attend sales meetings and sales trainings to gain sales, product and process information and keep abreast of company products and services to articulate to client, when appropriate.
• Partner with designated Account Executives in identifying new/incremental revenue based on campaign results.
• Assist designated Account Executives with maintenance of contracts, generating avails, traffic, make-goods, collection and overall customer service.
• Regular tracking of client audience delivery using Comscore ratings, impressions, and campaign fulfillment.
• Communicate campaign delivery to clients.
• Coordinate with team to set up new customer accounts, contracts, order entry and revisions.

Requirements:

• 1 to 3 years of account management in a professional, fast-paced media sales environment.
• Track record of successfully retaining and growing clients.
• Knowledge of marketing solutions including broadcasting and digital advertising is preferred.
• Knowledge of media ecosystem, broadcast, and digital advertising solutions.
• Prior experience using CRM systems and MS Office suite.
• Ability to make decisions and solve problems independently to support customer needs.
• Self-motivation and willingness to work as a team player are essential attributes. Demonstrate ability to be creative, flexible, and able to adapt to change with evolving priorities.
• Creative with ability to work effectively as part of a team and independently.
• Ability to handle and prioritize multiple tasks to meet deadlines.
• The position requires strong written and verbal communication skills, as well as strong organization and time management skills.

Supervision/Contacts:

• Reports to: Sales Operations Manager

WTSP-TV, the CBS TEGNA affiliate,  is looking for an experienced Multi-Skilled Journalist to help maintain our tradition of superior reporting and newsgathering. We are interested in finding a journalist who can create unique, memorable and well written stories, who can share them on all platforms with a mix of outstanding photography and unforgettable editing. If you're a creative storyteller who understands true multi-platform journalism and who is not bound by the methods of traditional TV news – we want to hear from you! 

Current driver's license and ability to operate news gathering vehicle to and from various locations is required.

Responsibilities: 

• Perform authoritative, compelling live shots in a developing story or in breaking news situations
• Develop story ideas
• Mine the community to find sources who will keep you informed about events and ideas in their areas of expertise
• Ability to identify, write and produce stories within a specific framework.
• Research for facts and credibility.
• Maintain and develop sources who will help bring our reporting to the next level.
• Shoot, write, produce and edit on air and online content within deadlines.
• Use creative production techniques such as graphics and new forms of media (viewer pictures, webcam interviews, etc.) to enhance stories.
• Use social media and digital tools to research, discover and distribute content.
• Attend editorial meetings and offer story ideas daily.
• Write in an exciting, captivating and authentic manner.

Requirements: 

• 3-5 years reporting experience preferred.
• Must possess solid news judgment, display strong communication skills, creativity, and ethical decision-making skills.
• Strong writing skills, production skills and tease writing abilities.
• ENPS, EDIUS and Axis graphics experience is preferred.
• Must be organized with the ability to work under constant deadlines.
• Must be able to calmly handle live breaking news situations and changing events.
• Proven social and digital content creation ability.
• Knowledge of Tampa a plus ​

• Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account.
• Daily inbound/outbound customer interaction by phone/email
• Role will be a hybrid of remote work from home and in the Tampa office
• Be the product expert and drive product utilization by keeping the customer informed of product benefits and features.
• Set and maintain realistic and attainable customer expectations
• Ensure that service level standards are maintained and adhered to, based on the type of service/activity
• Support internal platforms and customer relationship management tools for the best customer outcome
• Schedules and coordinates the flow of work between departments to maximize productivity and customer satisfaction
• Maintain expert knowledge of PatientPoint products and services
• Presents features, benefits of current products, and works collaboratively with cross-functional teams focused on meeting customer needs
• Maintain professional demeanor and continuously represent PatientPoint Brand in a positive manner

• Associate degree or combination of education and experience
• At least 2 years’ experience working in a customer service role

• Proven track record of successfully resolving customer issues and increasing customer satisfaction
• Functional experience with Microsoft Word, Excel and Outlook
• Excellent phone and email presence and etiquette

• Knowledge and expertise in or the ability to rapidly learn the Company’s products and services
• Problem solving and independent judgment skills with ability to acknowledge when issues should be escalated
• Excellent attention to detail with the ability to retain the knowledge of product, procedures, and customers
• Must be able to multi-task and work effectively in a fast-paced and constantly changing team environment.
• Ability to switch rapidly between tasks with no loss in efficiency and effectiveness.
• Ability to remain calm in stressful situations and flexible in changing work environments
• Ability to display strong organization and prioritization skills by planning work efforts to maximize efficiencies and productivity