Overview:  

Configures and onboards new orders for Inovalon provider products and services and assists others as they learn new products with a large emphasis on large and complex or enterprise customers.  Plans, executes, and finalizes projects according to agreed timelines.  Responsible for coordinating the efforts of the project in order to onboard according to the plan.  Defines the objectives and manage them throughout the duration of the implementation project, making recommendations to customers on best practices and configuration.

Duties and Responsibilities:

• Define project scope, requirements, goals and deliverables to ensure that each implementation is successfully executed, with emphasis on large and complex or enterprise management;
• Manage customer on-boarding experience from initial in-take call to go live, including customization, configurations, workflows, training etc.;
• Be attentive of customer requirements and business processes for configuring applications; make recommendations for configuration with customers
• Document all implementation project activities per defined process and procedures and participate in writing improvements and/or new process and procedures;
• Implement assets within specified days to onboard and improve on timelines based on goals set forth by leadership;
• Troubleshoot complex issues using an analytical approach and elevate issues following defined escalation procedures ensuring all communication to customer and internal teams are completed;
• Perform complex implementations without supervision and make recommendations on configuration and implementation approach;
• Communicate valuable product and process feedback to manager, SME or point of escalation and provide suggested solutions;
• Organize and manage workload efficiently, effectively and independently- serving as a role model for others;
• Explain Inovalon product offerings, operating systems, and internal systems as a subject matter expert;
• Participate in complex special assignments as needed;
• Plan, schedule, recommend and continually manage project expectations to best match the customer and Inovalon’s needs;
• Provide assistance to team members as needed;
• Other duties as assigned;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Minimum of 5 years’ experience implementing or supporting software with high volume of transactions;
• Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points and proficient in HIPPA transaction code set;
• Project Management fundamentals experience;
• Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook);
• Proficient in working with CRM systems, Salesforce.com a plus;
• Proficient with using and supporting Software as a Service (SaaS);
• Excellent verbal and written customer service skillset along with strong organizational skills;
• Ability to work efficiently, effectively and independently in a fast–paced environment with a large, diverse workload;
• Ability to make independent decisions on customer configurations, implementation plans and processes:
• A strong team player with the ability to interact effectively with all parts of the organization;
• Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings;
• Knowledge of data security and follow processes and regulations;
• Knowledge of Patient Revenue Cycle Management, patient payment (merchant accounts), or scheduling/time and attendance software
• Knowledge of Healthcare Quality Reporting;
• Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both Provider and Payer side of the network; and
• Bi-lingual (Spanish) is a plus

Education:

• Associate’s or Bachelor’s degree in Business or related field of study or equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

As Roofstock continues to scale its national footprint, we are seeking a Safety Specialist to serve as the chief architect of our physical safety culture and a key partner in supporting our fleet operations.

This is a safety-first role. You will develop, implement, and oversee a comprehensive workplace safety program for the organization, covering everything from OSHA compliance and incident investigation to field safety training and risk assessment. You will also contribute to fleet operations alongside Scott Lawrence and the Field Operations team, supporting vehicle compliance, driver safety, and vendor coordination. Your goal is to build a proactive, "Safety First" culture that protects every employee, whether they are in a vehicle, at a property, or in a warehouse, while contributing to efficient fleet stewardship.

Key Responsibilities

Safety Management & Organizational Culture (Primary)

• Safety Strategy & Policy: Develop, implement, and maintain company-wide safety policies, procedures, and programs (including the IIPP) to ensure a safe workplace for all employees.
• Risk Assessment: Conduct regular safety audits, property site inspections, and risk assessments to identify and mitigate environmental and physical hazards across all operating markets.
• Incident Investigation: Lead the response for all accidents, near-misses, and workplace injuries. Perform root-cause analysis and recommend corrective actions to prevent recurrence.
• Training & Education: Design and deliver safety training modules covering PPE usage, ladder safety, chemical handling, emergency preparedness, defensive driving, and topics surfaced by incident trends or regulatory changes.
• Compliance: Ensure the organization adheres to federal, state, and local regulations (OSHA General Industry, DOT, state-specific requirements) and maintain all required safety documentation and reporting (OSHA 300 logs, incident reports, training records).
• Workers' Compensation: Partner with People Operations and Insurance on claims processing, return-to-work programs, and claim frequency reduction through prevention-focused strategies.

Fleet Operations Support (Secondary)

• Driver Safety & Coaching: Use telematics data (Geotab) to monitor driver behavior, support coaching conversations, and maintain driver safety scorecards in partnership with Field Operations.
• Compliance & Documentation: Support vehicle registration, emissions, and insurance compliance across all operating states. Help maintain centralized fleet records.
• Vendor Coordination: Serve as a point of contact for fleet vendors (WEX, Geotab, E-Fleet, leasing companies) alongside Field Operations leadership.
• Maintenance Support: Assist with preventative maintenance scheduling, invoice review, and repair coordination to minimize vehicle downtime.
• Data & Reporting: Contribute to monthly fleet and safety scorecards for leadership, covering safety stats, driver behavior trends, vehicle utilization, and maintenance costs.

Qualifications

• 5+ years of experience in Occupational Safety/Health (EHS), workplace safety, or a closely related discipline.
• Deep working knowledge of OSHA General Industry standards and multi-state regulatory compliance.
• OSHA-30 certification (or equivalent/superior credential such as CSP or CDS, with willingness to obtain OSHA-30 within 90 days if not held).
• Proven experience building safety programs, writing SOPs, and conducting workplace hazard assessments.
• Strong proficiency in Google Sheets/Excel for data analysis and reporting.
• Proven ability to influence behavior and drive cultural change across all levels of an organization.

Highly Preferred

• CSP (Certified Safety Professional) certification.
• Experience in a field-service, property-services, or property management environment.
• Familiarity with fleet operations, telematics platforms (Geotab), or fuel management systems (WEX).
• Experience with DOT regulations and driver qualification file management.
• Bachelor's degree in Occupational Safety, Environmental Health, or a related field.

Location

This is a remote position. Candidates must be based in one of the following metro areas: Dallas, TX; Tampa, FL; or Atlanta, GA. Occasional travel for market visits, site safety audits, and conferences is expected.

Compensation

$70,000 - $80,000 annually  

Compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.  Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more
• Wellness and home office/cell phone subsidies 

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.  

Commitment to Equal Employment Opportunity 

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

#LI-REMOTE

About The Role: 

The Carrier Sales Zone Captain is responsible for leading a team of Carrier Account Managers within a geographic freight territory. As a Zone Captain, you will play a vital part in guiding your team in establishing and growing their carrier relationships, while ensuring carrier coverage and service needs are met for Spot’s customers that ship freight into your zone. This role requires a combination of a personal drive to succeed as well as a desire to help others achieve success. The Carrier Sales Zone Captain is expected to lead by example through a strong work ethic, positive energy, and a teamwork mentality. 

A successful candidate also needs to have strong organizational and critical thinking skills, with the ability to work well in a fast-paced environment. The Carrier Sales Zone Captain must work closely with Account Managers, Sales Managers, and other department stakeholders to meet customer service expectations and profitability objectives. Excellent communication with internal team members and carriers is critical to the position. 

Responsibilities: 

• Oversee daily operations of designated freight zone, including assigning sourcing and coverage responsibilities as needed, and ensuring service expectations are met. 
• Manage P&L for your freight zone, ensuring load booking and profitability goals are achieved. 
• Provide support to Carrier Account Managers with escalations for OS&D, claims, accessorials, and other carrier-related problem resolution. 
• Support ongoing training and development for Carrier Sales Reps within your zone. 
• Assist Account Managers with feedback on quoting opportunities and RFP’s. 
• Identify and problem-solve opportunities for process improvement/technology enhancements. 
• Offer insight to Carrier Account Managers on carrier prospecting strategies. 
• Provide tactical coaching and feedback on performance to Carrier Account Managers within your zone, including regularly scheduled 1 on 1 meetings. 
• Provide guidance on freight market fluctuations impacting your zone. 
• Participate in hiring and retention of Carrier Account Managers within your zone. 
• Goes above and beyond for the carrier and customer, doing whatever it takes to get the job done, every time. 

Qualifications: 

• Bachelor's Degree, preferably in Sales, Business, Supply Chain Management, Operations, or a related field. 
• 3+ years of freight industry/brokerage experience. 
• Minimum of 1-year experience in people management, with proven success developing talent. 

Skills: 

• Strong interpersonal skills, both written and verbal. 
• Ability to think critically in high-pressure situations in order to effectively problem solve. 
• Proficient computer skills with PC-based desktop applications, such as Microsoft Office (PowerPoint, MS Work, MS Excel), email, and CRM. 
• Proven track record in carrier sales or other sales functions is strongly preferred. 
• Proven ability to meet and exceed defined success metrics. 
• Comfortable communicating with executive-level individuals. 
• Ability to motivate others and promote a positive culture. 

#LI-MH1

Summary:

The Pharmacy Refill Technician plays a critical role in supporting pharmacy staff and Shields Health Solutions Liaisons. This position ensures the accurate and timely filling and delivery of specialty medications, enhancing patient care and optimizing pharmacy operations through effective communication and technology leverage.

Responsibilities:

• Provide compassionate and knowledgeable assistance to patients, providers, and pharmacy team members.
• Conduct outbound patient refill phone calls and complete requests promptly.
• Answer and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacists and clinicians.
• Coordinate medication refills, including data entry and claims adjudication.
• Ensure proper medication stock and identify special storage requirements.
• Document work and update data using database applications.
• Facilitate patient access to medications and support process improvement initiatives.
• Maintain confidentiality and participate in professional development.

Skills:

• Strong interpersonal and phone communication skills.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Organizational skills with attention to detail and dependability.
• Energetic, motivated team player with discretion and confidentiality skills.

Required Qualifications:

• State registration as a pharmacy technician; national certification preferred.
• Minimum of 1 year of experience as a Pharmacy Technician; 5-8 years preferred.
• High school diploma or GED required.

Compensation:

The hourly pay range for this role is between $21.00 and $23.00, with eligibility for medical, dental, and vision insurance starting on the first day. The position includes four weeks (160 hours) of PTO and 10 paid holidays, along with career growth opportunities.