Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Operations Program Management (OPM) Team

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As we scale our hardware operations, we are looking for a dedicated Materials Program Manager/Analyst to provide deep supply chain visibility, materials oversight, and financial reporting support for our OPM team — allowing our broader operations team to stay focused on strategic execution and uninterrupted supply continuity.

A day in the life (Responsibilities) 

• Supply Chain Tier Management: Partner with CMs on Clear-to-Build (CTB) analysis and provide visibility into materials supply, projected coverage, and constraints across supply chain tiers.
• Allocation Strategy & Reconciliation: Develop data-driven allocation strategies for supply-constrained environments and standardize material allocations between Toast and CM vendors to prevent shortfalls and miscommunications.
• Non-Standard Process & Inventory Oversight: Manage protocols for consigned inventory and non-standard material handling, including coordination of shipments, POs, and reconciliation for high-value components sourced through third-party brokers.
• Excess & Obsolete (E&O) Risk Management: Proactively identify E&O inventory risks and present mitigation plans to leadership; support EOL transitions and next-generation component integration roadmaps.
• Financial Reporting & Analytics: Act as the primary liaison for material reporting needs from Finance and Accounting, maintaining dashboards that provide cross-organizational visibility including PO cost tracking.
• Cross-Functional Alignment: Drive alignment with Demand Planning and Strategic Sourcing to optimize material allocation, reduce procurement costs, and support supply/demand decision-making.
• Work mode: Hybrid (2-3 days in Office)

What you'll need to thrive (Requirements)

• 5+ years of experience in supply chain, materials management, or operations within the semiconductor, PCBA, or contract manufacturing industry
• Demonstrated experience managing consigned inventory, third-party broker relationships, and multi-party purchase order coordination
• Proficiency in CTB analysis, materials planning, and supply/demand modeling
• Strong background in financial reporting and cross-functional collaboration with Finance and Accounting teams
• Experience developing allocation strategies in supply-constrained environments across multiple programs or lines of business
• Proven ability to identify and mitigate E&O and EOL risks at scale
• Excellent analytical skills with experience building and maintaining supply chain dashboards and reporting tools
• Strong communicator with the ability to synthesize complex materials data for both operational and executive audiences

Special Sauce (Nice to Haves)

• Experience working with memory components (DRAM, NAND) and familiarity with memory supply chain dynamics
• Background supporting hardware or IoT product supply chains
• Familiarity with Contract Manufacturing relationships
• Experience in a high-growth technology company managing supply chain complexity at scale
• Proficiency with ERP systems (e.g., SAP, Oracle) and supply chain analytics tools

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management.

What You Will Do

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications 

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. 

Preferred Qualifications 

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Financial institutions worldwide trust Numerix’s motto, “When numbers matter,” because our platforms handle the most complex nonlinear structured products with precision and transparency. Our solutions support front office teams end-to-end - from issuance and trading through pricing, valuation, RFQs, OMS, and trade lifecycle control - while enabling risk and middle office teams to holistically measure, optimize, and validate risk across capital, hedging, and regulatory requirements.  Numerix is a powerhouse of worldclass quantitative, financial engineering, and technology talent. Our fast-growing business combines disciplined innovation and strategic acquisitions with strong organic growth fueled by long-term customer success, setting the standard for multi-asset analytics in an increasingly complex financial landscape.

The Customer Success team is pioneering a new structural initiative to scale customer success enablement and adoption of Numerix solutions across APAC. To support this effort, we are adding a Customer Success Enablement Consultant who will help shape, structure, and execute adoption strategies across the APAC book of business. This role reports directly to the Head of Customer Success, APAC.

You will be the face of Numerix for training, product adoption, and customer enablement, working directly with banks, securities firms, insurance companies, and investment managers. You will play a central role in cross-functional collaboration at Numerix with Product, Professional Services, Customer Support, and Sales teams to strengthen and scale client adoption.  This role is designed for early career professionals who want to specialize in customer success enablement. While the position has meaningful ownership and visibility, it is a solo-contributor role that is supported by senior Customer Success leadership.

In this role, you will build rare expertise at the intersection of quantitative finance, enterprise software, and customer enablement. You will gain exposure to front, middle-risk office workflows across leading financial institutions, develop skills in data-driven adoption and training design, and shape how Numerix solutions are embedded into customers’ day-to-day operations.  Over time, this role can evolve into senior enablement, customer success management, product strategy, or commercial roles within Numerix.

What You'll Do:

• Design and deliver training and enablement content tailored to different customer lifecycle stages, personas, and domain verticals.
• Develop a deep understanding of customer workflows and pain points, translating Numerix capabilities into integral parts of customers’ day-to-day operations.
• Drive user adoption by expanding Numerix solutions across core and adjacent user groups within client organizations.
• Execute training and adoption campaigns at scale across the APAC customer base, measuring outcomes and effectiveness.
• Assist in designing enablement assets across onboarding, reinforcement, and advanced usage, leveraging scalable formats such as digital content, self‑service resources, and structured learning paths.
• Contribute to the evolution of Numerix’s enablement framework, balancing high‑touch engagement with scalable digital adoption approaches.
• Deploy and monitor adoption and product utilization metrics to identify trends, feature value, and growth opportunities.
• Act as the voice of the customer by using metrics and direct feedback to inform Product and Engineering teams.
• Collaborate with senior Customer Success and Sales stakeholders to align on account strategy and support execution.
• Assist with the implementation and optimization of tools, processes, and workflows to enable customer success at scale.

Success in this role is measured by enablement outcomes and adoption impact in partnership with Customer Success and Sales teams. While this role does not own commercial targets directly, it plays a critical enabling role in improving product utilization, customer satisfaction, and long-term retention.

• Growth in product utilization and Numerix adoption across enterprise customers in APAC.
• Alignment of the product roadmap with APAC customer needs and usage trends.
• Scaled, repeatable adoption and training capabilities across Numerix.

What We're Looking For:

• Bachelor’s degree in business, economics, finance, or a technical discipline (e.g., engineering or science).
• 2+ years of experience in a post-sales, customer-facing role (e.g., Customer Success Manager, Business Analyst, Project Manager) with exposure to derivatives at financial institutions or fintech companies
  OR MBA or Master’s degree in management, marketing, or business analytics.
• Strong collaboration skills and experience working cross-functionally.
• Customer-centric mindset with curiosity for complex products and how they deliver value.
• Excellent communication skills with the ability to engage users and act as an empathetic internal advocate.
• Full professional proficiency in English.
• Willingness to travel up to 25%.

Extra Credit:

• CFA, FRM, or related financial analysis and risk management certifications.
• Hands on training or enablement experience, including content creation and in-person delivery.

What We Offer:

In addition to competitive compensation, benefits, and perks, this role offers the opportunity to grow into a global customer success enablement function. You will build deep expertise in Numerix’s enterprise solutions, gaining a strong competitive edge and differentiated knowledge within the global capital markets community.

Where You’ll Work:

This role is a hybrid role based at one of the following Numerix APAC offices: Singapore, Hong Kong, or Taipei.

An important note on salary:

The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.

Job Overview

We are looking for a Junior Web3 Research Analyst to support our team in assessing cybersecurity risks and providing consulting services for centralized wallet solutions and related technologies. In this role, you will analyze security vulnerabilities, assist in developing risk mitigation strategies, and contribute to client-focused research on Web3 and cybersecurity trends. This is an excellent opportunity to grow your expertise in Web3 security while working with a dynamic team of professionals. 

Location  

Taipei, Taiwan

Responsibilities 

• Conduct research and analysis on security risks related to centralized wallets, custody solutions, and other Web3 technologies. 
• Assist in performing security assessments and identifying vulnerabilities in Web3 infrastructure. 
• Support wallet security and cybersecurity consulting projects by providing technical insights and recommendations for clients. 
• Help create clear and concise reports, presentations, and whitepapers on cybersecurity and wallet security topics. 
• Stay updated on emerging Web3 security trends, best practices, and threat landscapes. 
• Collaborate with internal teams and external partners to deliver high-quality consulting services. 

Requirements 

• Bachelor’s degree in computer science, cybersecurity, or a related field (or equivalent practical experience). 
• Basic understanding of Web3 technologies, including centralized wallets, blockchain fundamentals, and cryptocurrency ecosystems. 
• Strong analytical and problem-solving skills with an ability to learn quickly. 
• Excellent written and verbal communication skills, with a focus on delivering clear and actionable insights. 
• Team player with a collaborative mindset and attention to detail. 

Plus 

• 1-2 years of experience in cybersecurity, IT security, or a related field (internship experience is also considered). 
• Passion for Web3 technologies and a proactive attitude toward learning. 

Interview Process 

• HR Phone Interview 
• 1st online interview: 1 hour meeting with the Hiring team
• 2nd online interview: 30 mins to 1 hour meeting with the Hiring Manager

If you have any questions or would like to discuss this position further, please feel free to reach out.