Since our founding in 1996, we have been at the vanguard of financial technology, providing groundbreaking expertise, quantitative analytics and software that redefine pricing and risk management in the financial markets. With the strategic acquisitions of FINCAD, PolyPaths and Kynex, Numerix has further strengthened its leadership position empowering financial institutions worldwide, to transform risk into opportunities with confidence.
Financial institutions worldwide trust Numerix’s motto, “When numbers matter,” because our platforms handle the most complex nonlinear structured products with precision and transparency. Our solutions support front office teams end-to-end - from issuance and trading through pricing, valuation, RFQs, OMS, and trade lifecycle control - while enabling risk and middle office teams to holistically measure, optimize, and validate risk across capital, hedging, and regulatory requirements. Numerix is a powerhouse of worldclass quantitative, financial engineering, and technology talent. Our fast-growing business combines disciplined innovation and strategic acquisitions with strong organic growth fueled by long-term customer success, setting the standard for multi-asset analytics in an increasingly complex financial landscape.
The Customer Success team is pioneering a new structural initiative to scale customer success enablement and adoption of Numerix solutions across APAC. To support this effort, we are adding a Customer Success Enablement Consultant who will help shape, structure, and execute adoption strategies across the APAC book of business. This role reports directly to the Head of Customer Success, APAC.
You will be the face of Numerix for training, product adoption, and customer enablement, working directly with banks, securities firms, insurance companies, and investment managers. You will play a central role in cross-functional collaboration at Numerix with Product, Professional Services, Customer Support, and Sales teams to strengthen and scale client adoption. This role is designed for early career professionals who want to specialize in customer success enablement. While the position has meaningful ownership and visibility, it is a solo-contributor role that is supported by senior Customer Success leadership.
In this role, you will build rare expertise at the intersection of quantitative finance, enterprise software, and customer enablement. You will gain exposure to front, middle-risk office workflows across leading financial institutions, develop skills in data-driven adoption and training design, and shape how Numerix solutions are embedded into customers’ day-to-day operations. Over time, this role can evolve into senior enablement, customer success management, product strategy, or commercial roles within Numerix.
What You'll Do:
- Design and deliver training and enablement content tailored to different customer lifecycle stages, personas, and domain verticals.
- Develop a deep understanding of customer workflows and pain points, translating Numerix capabilities into integral parts of customers’ day-to-day operations.
- Drive user adoption by expanding Numerix solutions across core and adjacent user groups within client organizations.
- Execute training and adoption campaigns at scale across the APAC customer base, measuring outcomes and effectiveness.
- Assist in designing enablement assets across onboarding, reinforcement, and advanced usage, leveraging scalable formats such as digital content, self‑service resources, and structured learning paths.
- Contribute to the evolution of Numerix’s enablement framework, balancing high‑touch engagement with scalable digital adoption approaches.
- Deploy and monitor adoption and product utilization metrics to identify trends, feature value, and growth opportunities.
- Act as the voice of the customer by using metrics and direct feedback to inform Product and Engineering teams.
- Collaborate with senior Customer Success and Sales stakeholders to align on account strategy and support execution.
- Assist with the implementation and optimization of tools, processes, and workflows to enable customer success at scale.
Success in this role is measured by enablement outcomes and adoption impact in partnership with Customer Success and Sales teams. While this role does not own commercial targets directly, it plays a critical enabling role in improving product utilization, customer satisfaction, and long-term retention.
- Growth in product utilization and Numerix adoption across enterprise customers in APAC.
- Alignment of the product roadmap with APAC customer needs and usage trends.
- Scaled, repeatable adoption and training capabilities across Numerix.
What We're Looking For:
- Bachelor’s degree in business, economics, finance, or a technical discipline (e.g., engineering or science).
- 2+ years of experience in a post-sales, customer-facing role (e.g., Customer Success Manager, Business Analyst, Project Manager) with exposure to derivatives at financial institutions or fintech companies
OR MBA or Master’s degree in management, marketing, or business analytics.
- Strong collaboration skills and experience working cross-functionally.
- Customer-centric mindset with curiosity for complex products and how they deliver value.
- Excellent communication skills with the ability to engage users and act as an empathetic internal advocate.
- Full professional proficiency in English.
- Willingness to travel up to 25%.
Extra Credit:
- CFA, FRM, or related financial analysis and risk management certifications.
- Hands on training or enablement experience, including content creation and in-person delivery.
What We Offer:
In addition to competitive compensation, benefits, and perks, this role offers the opportunity to grow into a global customer success enablement function. You will build deep expertise in Numerix’s enterprise solutions, gaining a strong competitive edge and differentiated knowledge within the global capital markets community.
Where You’ll Work:
This role is a hybrid role based at one of the following Numerix APAC offices: Singapore, Hong Kong, or Taipei.
An important note on salary:
The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.
Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.
