Ideal Candidate Profile

You are a modern IT leader with deep ServiceNow expertise and a strong customer‑centric mindset. You balance hands‑on technical depth with people and platform leadership, enabling you to stabilize complex environments, standardize processes, and continuously improve service delivery at scale.

You have led ServiceNow platforms in large, global, and regulated environments and are comfortable operating through transition, growth, and M&A activity.

This role will be hybrid with 3 days per week in St. Louis.

Position Summary

The Senior Manager, ServiceNow Platform & IT Service Management is the senior technical and operational authority for the ServiceNow platform. This role is accountable for platform health, ITSM and CMDB maturity, technical governance, and delivery execution during a period of transformation.

You will lead platform administration, upgrades, integrations, and the decommissioning of legacy systems as Focus continues to evolve toward a modern ServiceNow architecture. This role partners closely with ITSM, infrastructure, application, asset, security, and business teams to ensure the platform delivers stable, secure, and compliant enterprise services.

Key Responsibilities

Platform Strategy, Stability & Governance

• Own the overall health, stability, and technical integrity of the ServiceNow platform
• Lead platform governance, security controls, and standards enforcement across all ServiceNow capabilities
• Conduct platform health assessments and technical audits to identify risks, gaps, and remediation priorities
• Define current‑state and target‑state ServiceNow architecture aligned to enterprise standards and roadmap

ServiceNow Platform Management

• Oversee day‑to‑day ServiceNow administration, including users, roles, groups, security ACLs, and access controls
• Lead platform upgrades, patching, cloning, and release validation across environments
• Ensure platform scalability, performance, availability, and compliance in a regulated environment
• Direct troubleshooting and resolution of complex platform, integration, and data issues

Module & Capability Leadership

• Provide leadership and accountability across core ServiceNow modules, including:
• ITSM
• CMDB / CSDM
• ITAM (HAM & SAM)
• ITOM
• SecOps
• Now Assist
• Ensure CMDB integrity through discovery, service mapping, reconciliation rules, and governance practices
• Oversee IntegrationHub workflows, REST/SOAP integrations, MID Servers, and enterprise system integrations (e.g., Microsoft Intune, Azure, SaaS platforms)

ITSM, CMDB & Continuous Improvement

• Ensure ServiceNow aligns to CSDM 5 and ITIL v4‑aligned ITSM processes and enterprise service‑management best practices
• Identify performance bottlenecks, technical debt, and process inefficiencies; implement remediation strategies
• Define and track metrics to measure platform usage, workflow efficiency, service performance, and operational health
• Drive continuous improvement through automation, standardization, and platform optimization

Leadership & Team Development

• Establish clear ownership, operating models, and skill development paths for the ServiceNow team
• Foster a culture of accountability, collaboration, technical excellence, and customer focus
• Provide direct people leadership for the ServiceNow platform organization, including managers, architects, developers, administrators, and CMDB resources.
• Own organizational design, role definition, capacity planning, and skills development for the ServiceNow team.
• Manage team performance, goal‑setting, coaching, and career development, ensuring strong engagement and retention.
• Establish succession planning and talent strategies to support platform growth and business scalability.
• Lead through change, including organizational transitions, operating‑model shifts, and mergers and acquisitions.

Delivery, Collaboration & Execution

• Partner with ITSM, infrastructure, application, asset, and security teams on design, impact analysis, and root‑cause analysis
• Support Agile delivery models (Scrum/Kanban) across design, development, testing, deployment, and post‑deployment support
• Translate business and operational needs into executable ServiceNow solutions aligned to the roadmap and backlog

Vendor & Partner Ownership

• Serve as the primary executive owner for ServiceNow and strategic delivery partners, including system integrators and managed service providers.
• Own vendor performance management, contract governance, SLA adherence, and commercial negotiations.
• Drive accountability and outcomes from partners while ensuring alignment with enterprise standards and roadmap priorities.
• Assess vendor capabilities and recommend sourcing strategies to support platform maturity, scalability, and risk management.

Required Qualifications

• 10+ years of enterprise ServiceNow experience
• 5+ year ServiceNow platform ownership
• 5+ years people leadership
• Proven experience leading ServiceNow platforms in large, global environments
• Strong hands‑on expertise in ServiceNow administration, configuration, and development
• Deep knowledge of ITSM, CMDB, ITAM, ITOM, and SecOps
• Demonstrated experience stabilizing and modernizing complex ServiceNow environments
• Strong understanding of ITIL v4 and CSDM
• Ability to read, troubleshoot, and guide remediation of JavaScript, Business Rules, Script Includes, and integrations
• Experience supporting organizational transitions and mergers and acquisitions

Certifications & Technical Skills

Required:

• ServiceNow Certified System Administrator (CSA)
• ITIL v4 Foundation

Technical Expertise:

• Enterprise ServiceNow administration and CMDB ownership
• IntegrationHub, REST/SOAP APIs, MID Servers
• Flow Designer, Business Rules, Script Includes, Scheduled Jobs
• JavaScript, HTML, CSS, and ServiceNow configuration tools

Leadership & Soft Skills

• Strong analytical and problem‑solving abilities
• Excellent written and verbal communication skills
• Ability to collaborate effectively with senior leadership and cross‑functional teams
• Strong organizational, prioritization, and execution skills
• Sound judgment and decision‑making under pressure

#LI-KJ2

This position is an exempt position. The annualized base pay range for this role is expected to be between $135,000- $175,000 base salary compensation range.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education. 

***Please note: this role is 100% in-office at 1608 S Lindbergh Blvd.

As an Office Administrator, AKA "Agent Experience Coordinator", you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. 

At Compass You Will:

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach. 
• Support with office event organization, setup, and tear down. 

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Key Responsibilities

• Administer and maintain SOC/NOC tools, such as SIEM, SOAR, and network monitoring systems.
• Monitor and optimize system performance, resource utilization, and tool configurations.
• Ensure proper integration and functionality of SOC/NOC tools.
• Implement security controls, apply system updates, and conduct regular patching.
• Troubleshoot and resolve system issues related to NOC/SOC operations.
• Develop and maintain scripts for automation and system management.
• Maintain documentation for system configurations, processes, and procedures.

Requirements

• Minimum of 2 years of IT System Administration experience supporting one or more of the following: Networking, Linux, Cloud, Windows, or Microsoft platforms.
• Experience administering SOC and/or NOC tools (e.g., SIEM, SOAR, or network monitoring tools).
• Familiarity with security best practices and compliance standards (e.g., NIST, ISO 27001).
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Advanced certifications (e.g., CompTIA Security+, CISSP, or relevant vendor certifications).
• Experience with automation tools and frameworks (e.g., Ansible, Puppet).
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud).

The SAP Administrator will analyze, design, code and test multiple components of application code across one or more clients. This resource will also perform maintenance, enhancements and/or development work. The SAP Administrator will be required to provide technical expertise in support of SAP applications and install, configure, implement, and maintain SAP applications and related software. This resource will establish and implement standards for application operations for compatibility between hardware and software, according to specifications and parameters.

The work:

• Lead efforts to troubleshoot and/or resolve software, operating system, and networking problems
• Schedule, perform, and monitor system backups and, when necessary, perform data recoveries
• Provide day-to-day technical support for all program applications
• Assist in managing the budgeting, staffing, forecasting and work planning of the project
• Manage a team, including mentoring and training junior team members

Here’s what you need:

• 7+ years of SAP Basis and SAP HANA database administration experience
• 5+ years of experience specifically on the S/4HANA platform
• Proficiency in SAP HANA database administration
• Experience with one of more of the following: S/4HANA Security, Development, or Functional (MM, CO, PS, or PP)
• CompTIA security + certification required

Nice to have:

• Relevant SAP certifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field

Eligibility Requirements:

• US Citizens only (no dual citizenship)
• Minimum of an active Top Secret Clearance
• Natural born US citizenship
• You must live local to St. Louis, MO (preferred) or be willing to travel to St. Louis every week Monday-Friday

#LI-Platforms

You Are:

The IAM Configurator/Administrator Associate Director plays a critical role in the implementation and ongoing support of the Network Operations Center (NOC) and Security Operations Center (SOC) by managing and optimizing identity and access management systems. This position is responsible for designing, implementing, and maintaining robust IAM solutions that ensure secure and efficient access to NOC and SOC tools, systems, and data. The IAM Configurator/Administrator works closely with various teams to align IAM practices with operational needs and security requirements. This IAM Configurator/Administrator role is crucial for ensuring secure and efficient access to NOC and SOC resources while maintaining a strong security posture. The position requires a blend of technical expertise in IAM technologies, understanding of security principles, and the ability to balance security requirements with operational needs in a dynamic environment.

The Work:

• Develop and maintain the IAM strategy for NOC and SOC environments
• Align IAM solutions with overall security policies and compliance requirements
• Implement and manage processes for user provisioning, modifications, and deprovisioning
• Develop automated workflows for identity lifecycle management
• Ensure timely and accurate updates to user access rights based on role changes
• Configure and manage role-based access control (RBAC) for NOC and SOC systems
• Implement least privilege and separation of duties principles
• Design and maintain access policies for various user groups and roles
• Troubleshoot authentication issues and optimize user experience - Administer and optimize directory services (e.g., Active Directory, LDAP)
• Manage directory synchronization between on-premises and cloud environments
• Implement and manage (Privilege Access Management) PAM solutions for NOC and SOC environments
• Configure secure access methods for privileged accounts
• Configure, maintain, and optimize IAM tools and platforms
• Perform regular updates and patches to IAM systems
• Troubleshoot IAM-related issues and implement solutions
• Collaborate with system administrators to resolve integration challenges
• Create and maintain documentation for IAM procedures and policies

Here’s What You Need:

• Bachelors degree Years of Experience: 8-12            
• 5-12 years of experience in cybersecurity operations, security tools administration, or a related field.
• Hands-on experience with SIEM/SOAR platforms (e.g., Splunk, QRadar, LogRhythm, ArcSight, Sentinel, Cortex XSOAR, or others).
• Experience in configuring and optimizing use cases, correlation rules, and playbooks.
• Proficiency in troubleshooting and managing issues related to data collection, analysis, and reporting.
• Strong understanding of security and network protocols, data flow, and integration of security tools.
• Familiarity with scripting and automation languages (e.g., Python, PowerShell) for creating custom scripts and integrations.
• Knowledge of compliance requirements and best practices for SIEM/SOAR configurations.

Bonus Points If:

• Analytical Skills:
• Ability to conduct gap analysis to identify areas for improvement in the NOC and SOC operating environments.
• Strong analytical and problem-solving skills to assess and enhance security processes.

• Communication and Collaboration:

• Strong ability to document and prepare evidence for security audits.
• Excellent communication skills to work effectively with NOC, SOC, and cross-functional IT teams.
• Ability to translate technical findings into actionable recommendations for non-technical stakeholders.

• Additional Skills:

• • Knowledge of compliance frameworks such as NIST, ISO 27001, or others.
  • Familiarity with dashboard creation and real-time monitoring for security events.
  • Proven track record of process improvement and driving efficiency in security operations.
  • Relevant certifications such as CISSP, CISM, CISA, CompTIA Security+, or IAM-specific certifications (e.g., Certified Identity and Access Manager (CIAM), Okta, SailPoint, or Microsoft Certified: Identity and Access Administrator Associate)

The Extras:

• US Citizenship Required
• The ability obtain and maintain a Secret clearance

The work

The SAP Basis Administrator develops, tests, implements, and maintains operating systems and related software. The Basis Administrator establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.

Key responsibilities:

• Lead efforts to troubleshoot and/or resolve software, operating system, and networking problems
• Schedule, perform, and/or monitor system backups and/or, when necessary, perform data recoveries
• Provide day-to-day technical support for all program applications
• Budgeting, staffing, forecasting and work planning
• Manage a team, including mentoring and training junior team members
• Support SAP HANA database administration, optimization, and performance tuning
• Support cutover and deployment activities
• Author technical architecture, design, and operations documentations

Here’s what you need:

• 7+ years SAP Basis and SAP HANA database administration experience
• Experience in SAP HANA database administration for S/4HANA
• CompTIA Security+ certification

Nice to have:

• Aerospace & Defense or U.S. Federal manufacturing/MRO project experience
• Bachelor's degree in a related field

Eligibility Requirements:

• US Citizens only (no dual citizenship)
• Minimum of an active Secret Clearance
• You must live local to St. Louis, MO OR be willing to travel to St. Louis every week Monday-Thursday

Ideal Candidate Profile

The ideal candidate is a modern IT leader with a strong customer‑centric mindset who drives service‑delivery excellence and operational stability. This role requires experience implementing and supporting ServiceNow in large, global environments, including during mergers and acquisitions. You will standardize processes, strengthen platform performance, and continuously improve the employee experience across the organization.

Position Summary

Acuity is seeking a seasoned ServiceNow Systems Engineer and Subject Matter Expert to serve as the primary technical lead during a period of transition. This role is responsible for performing a technical audit of the current environment, stabilizing the platform, and maintaining ServiceNow health while a new support structure is established.

You will lead platform administration, upgrades, integrations, and strategic decommissioning efforts as processes transition to a new ServiceNow instance. The Senior ServiceNow Administrator will manage, optimize, and extend the ServiceNow platform to support critical IT and business workflows, ensuring stability, security, and compliance within a regulated financial services environment.

This role requires deep expertise in ServiceNow administration and development, strong knowledge of ITSM and CMDB best practices, and the ability to collaborate effectively across technical and business teams while executing against a defined roadmap and product backlog.

This is a hybrid role with 3 days per week onsite in our St. Louis office.

Key Responsibilities

Platform Stability & Administration

• Serve as the primary technical lead, working closely with the platform owner and lead developer as the new team is formed
• Perform comprehensive environment health checks and technical discovery to understand existing configurations and customizations
• Manage day‑to‑day ServiceNow administration, including users, groups, roles, and security ACLs
• Troubleshoot and resolve complex platform and integration issues
• Manage upgrades, patches, cloning, and release validation across environments

Module & Capability Management

• Support and maintain core ServiceNow modules, including ITSM, CMDB, ITAM, ITOM, and SecOps
• Ensure CMDB integrity through reconciliation rules, discovery, service mapping, and governance aligned to ITIL v4 and CSDM
• Manage and troubleshoot REST/SOAP integrations, IntegrationHub workflows, and MID Servers
• Develop and maintain integrations with enterprise systems such as Microsoft Intune, Azure, and other SaaS platforms

Architecture, Governance & Continuous Improvement

• Act as lead ServiceNow technical architect, defining current‑state and target‑state architecture
• Own platform governance, security compliance, and standards enforcement
• Identify performance bottlenecks and implement remediation strategies
• Collect and analyze metrics to track platform usage, workflow efficiency, and operational health
• Maintain technical documentation covering architecture, data governance, and system design

Collaboration & Delivery

• Work within Agile methodologies to support design, development, testing, deployment, and post‑deployment support
• Partner with ITSM, infrastructure, application, asset, and security teams to support impact analysis and root cause analysis
• Mentor ServiceNow and CMDB resources and contribute to roadmap planning

Required Qualifications

• ServiceNow Certified System Administrator (CSA) required; CAD or CIS certifications preferred
• 8+ years of enterprise ServiceNow administration experience
• Strong understanding of ITSM processes and best practices
• Proven ability to work independently in complex environments
• Strong forensic troubleshooting skills, including reading existing JavaScript, GlideRecord, Business Rules, and Script Includes
• Experience with CMDB, Discovery, Service Mapping, and data governance
• Proven experience with ITSM, CMDB, ITAM, ITOM, SPM, and SecOps
• Integration experience using IntegrationHub, REST APIs, SOAP, and MID Servers
• Proficiency in JavaScript, HTML, CSS, and ServiceNow configuration tools
• Ability to document architecture, data models, and technical designs

Technical Skills

Required

• Enterprise ServiceNow administration and CMDB ownership
• CSDM and ITIL v4 alignment
• Integration workflows, APIs, MID Servers, and ETL concepts
• ServiceNow Flow Designer, Business Rules, Script Includes, Scheduled Jobs
• Strong understanding of infrastructure components (on‑prem, cloud, containers)

Preferred

• Additional ServiceNow certifications (ITOM, Discovery, CMDB, IntegrationHub)
• ITIL v4 Foundation
• Scripting experience (JavaScript, PowerShell, Python)

Soft Skills

• Strong analytical and problem‑solving abilities
• Excellent written and verbal communication skills
• Ability to collaborate with senior leadership and cross‑functional teams
• Strong organizational and project management skills
• High attention to detail and sound judgment under pressure

Preferred Experience

• ITSM, ITAM, ITOM, and CMDB implementations
• Reporting and dashboard development for operational insights
• ServiceNow update sets, migrations, and performance tuning
• Agile delivery methodologies (Scrum or Kanban)

#LI-KJ2

This position is an exempt position. The annualized base pay range for this role is expected to be between $100,000- $125,000 base salary compensation range.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education. 

***Requires an active TS/SCI Security Clearance with the ability to obtain a CI Poly****

What Impact You'll Have:

We are seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of a Federal Intelligence Agency contract. In addition to receiving a competitive salary and generous health and personal benefits, the IT Engineer will enhance their skill set among a talented and technically accomplished group of colleagues. Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment.

What You'll Be Owning:

• System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical:
  • Troubleshooting application functionality, crash and performance Investigate user performance and work with external teams to improve user experience
  • Assist customers with Tier 2 incident resolution for Linux and windows applications.
  • Provide remote end user desktop support Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions.
  • Responds to escalated service desk/team requests.
  • Communicate effectively (in oral and written form) with a variety of individuals, work well within small and large team environments.
  • Willingness to provide initial triage, response, and notifications for incidents Participates in special projects as required.

What You Must Have:

• Bachelor’s degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
• 8+ years of related systems administration experience
• TS/SCI Candidate must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment;
  • either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or
  • Cisco Certified Network Associate (CCNA)-Security.
  • CompTIA Security+ CE Certification is the preferred certification.
• In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
• Successful candidates are expected to have related experience and knowledge/understanding of:
  • Active Directory Administration DNS, DHCP, DFS, LDAP Windows 10, Server 2012, Server 2016
  • Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer Linux Operating system Understanding of ServiceNow, NETS or other ticketing processes ITIL v3 or higher

What Would be Nice to Have: 

• Knowledge of: Microsoft System Center Configuration Manager PowerShell Virtualization Environments (VMware, Citrix) Profile management utilizing the VMware User Experience Management (UEM) toolset Microsoft Exchange Telephone/Video support Networking Familiarity with site specific customer and mission

Position Summary

Focus Partners Wealth is seeking a motivated and qualified individual for the position of Tax Administrator.

Focus provides team members the flexibility to work a hybrid schedule. Our hybrid model is defined as 3 days in office work required per week, while giving team members the option to work remotely 2 day per week, or as assigned by their team leader.

Primary Responsibilities

• Work closely with the tax group to oversee their administrative functions, including weekly check-ins with the Tax Admin and St. Louis based tax team.
• Coordinate tax work papers and tax return assembly & delivery (certified mailings, FedEx, USPS, encrypted links/email & DocuSign), includes actively working with teams in other TCG tax offices.
• Responsible for overall document organization including scanning and storage, both physical & within document management system.
• Communicate & coordinate receipt and delivery of tax organizers, incoming/outgoing data, returns, tax payments & bills with clients, tax team and advisors. Clear verbal and written communication skills are a must.
• Submit electronic filings and track acceptances through government software and tax tracking software database (CCH Workflow).
• Manage and track notices, including state and local tax notices.
• Set up new returns, print/export returns in tax software (CCH Axcess), as well as setup and management of tasks in tax tracking software (CCH Workflow) including: staffing assignments, managing deliverables, extensions, etc.
• Prepare reports/summaries, monitor & review task status’ & workloads, communicate progress with Manager, Tax Administration & Sr. Director of Tax Operations.
• Proactively identify trends, work with the Manager, Tax Administration & Sr. Director of Tax Operations to reassess staffing, processes & procedures, and priorities as needed, to maintain efficiency, especially during busy season.
• Work closely with the Manager, Tax Administration & Sr. Director of Tax Operations  and the Tax Admin team to support incoming merger integrations, training & development initiatives, new technology implementation, tax season prep & execution, and other projects throughout the year.
• Provide ad hoc support to Tax Advisory & Tax Admin teams nationwide on an as needed basis.
• Provide occasional backup administrative support in St. Louis office as needed, including: mail distribution, answering phone calls, scanning documents and greeting visitors.

* (in person January-April & September-October, w/ option to grow into a hybrid (2-3 days in office/week) role May-August & November-December.

Qualifications

• Prior experience in a Tax Admin/Tax Ops type role.
• Great communication skills both verbal & written.
• Comfortable working with various people on short-term and long-term projects.
• Degree preferred.

The annualized base pay range for this role is expected to be $60,000-$70,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package.

#LI-JS1

Position Summary

Focus Partners Wealth is seeking a motivated and qualified individual for the position of Tax Administrator.

Focus provides team members the flexibility to work a hybrid schedule. Our hybrid model is defined as 3 days in office work required per week, while giving team members the option to work remotely 2 day per week, or as assigned by their team leader.

Primary Responsibilities

• Work closely with the tax group to oversee their administrative functions, including weekly check-ins with the Tax Admin and St. Louis based tax team.
• Coordinate tax work papers and tax return assembly & delivery (certified mailings, FedEx, USPS, encrypted links/email & DocuSign), includes actively working with teams in other TCG tax offices.
• Responsible for overall document organization including scanning and storage, both physical & within document management system.
• Communicate & coordinate receipt and delivery of tax organizers, incoming/outgoing data, returns, tax payments & bills with clients, tax team and advisors. Clear verbal and written communication skills are a must.
• Submit electronic filings and track acceptances through government software and tax tracking software database (CCH Workflow).
• Manage and track notices, including state and local tax notices.
• Set up new returns, print/export returns in tax software (CCH Axcess), as well as setup and management of tasks in tax tracking software (CCH Workflow) including: staffing assignments, managing deliverables, extensions, etc.
• Prepare reports/summaries, monitor & review task status’ & workloads, communicate progress with Manager, Tax Administration & Sr. Director of Tax Operations.
• Proactively identify trends, work with the Manager, Tax Administration & Sr. Director of Tax Operations to reassess staffing, processes & procedures, and priorities as needed, to maintain efficiency, especially during busy season.
• Work closely with the Manager, Tax Administration & Sr. Director of Tax Operations  and the Tax Admin team to support incoming merger integrations, training & development initiatives, new technology implementation, tax season prep & execution, and other projects throughout the year.
• Provide ad hoc support to Tax Advisory & Tax Admin teams nationwide on an as needed basis.
• Provide occasional backup administrative support in St. Louis office as needed, including: mail distribution, answering phone calls, scanning documents and greeting visitors.

* (in person January-April & September-October, w/ option to grow into a hybrid (2-3 days in office/week) role May-August & November-December.

Qualifications

• Prior experience in a Tax Admin/Tax Ops type role.
• Great communication skills both verbal & written.
• Comfortable working with various people on short-term and long-term projects.
• Degree preferred.

The annualized base pay range for this role is expected to be $60,000-$70,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package.

#LI-JS1