Customer Success Manager

About the role

We're looking for a Customer Success Manager to be the primary post-sales owner of our customer relationships — making sure every customer is onboarded cleanly, supported through the messy bits, and continuously getting value from RetailNext. This is a hands-on, customer-facing role for someone who's equally comfortable troubleshooting a sensor at the store level and walking a regional director through a quarterly product review.

The right person for this seat is proactive, technically curious, and genuinely energized by long-term customer relationships. You won't wait for a ticket to land — you'll watch the health signals, spot trends before they become problems, and pull in the right teams to fix them. You're comfortable working independently across time zones, juggling multiple accounts, and switching fluidly between English and French depending on who's on the call.

This role sits at the heart of customer success at RetailNext. The work you do directly shapes whether customers thrive on our platform, and your feedback loop into product, engineering, and support is how the company gets sharper over time.

Reports to: Director of Customer Support

Location: South Africa — Fully remote

What You'll Do

Customer Onboarding & Enablement

• Own end-to-end onboarding for new customers, from kickoff through go-live
• Lead product training sessions for customer teams and store-level operators
• Coordinate with installation vendors to enable smooth deployment of Aurora sensors and supporting infrastructure
• Troubleshoot store-level setup issues across both software and hardware
• Set clear expectations early so customers know what success looks like from day one

Day-to-Day Customer Partnership

• Serve as the primary point of contact for all customer inquiries — product issues, setup questions, support escalations, and billing coordination
• Communicate fluently in French and English with customers across global markets
• Build long-term, trust-based relationships with customer stakeholders at multiple levels
• Translate customer pain into clear, actionable requests for internal teams

Customer Health & Adoption

• Monitor customer health across all Empowerment components and intervene before issues escalate
• Track product usage, engagement trends, and feature adoption using tools like Pendo
• Engage customers showing declining usage and run targeted recovery actions to get them back on track
• Drive adoption of new features by proactively communicating product updates and showing customers how they apply
• Monitor infrastructure health — device uptime and sensor performance — and initiate proactive fixes before customers feel the impact

Cross-Functional Coordination

• Coordinate with support, engineering, product, and operations to resolve customer issues quickly
• Drive accountability across internal teams so issues actually get closed, not just acknowledged
• Surface customer feedback to product and engineering to inform what we build next
• Identify root causes of recurring issues and partner internally to address them at the source

What We're Looking For

Required

• 2+ years of experience in a B2B SaaS customer success or account management role
• Professional proficiency in French (spoken and written) — able to communicate clearly and confidently with French-speaking customers
• Strong customer relationship management and communication skills in a B2B SaaS environment
• Ability to troubleshoot technical and operational issues across both software and hardware
• Strong organizational skills with the ability to manage multiple customer accounts simultaneously
• Ability to collaborate cross-functionally and drive accountability for issue resolution
• Solid understanding of customer lifecycle management, onboarding, and success metrics

Valued but Not Required

• Familiarity with analytics platforms, IoT-based solutions, or retail technology
• Experience working with global customers across multiple time zones
• Hands-on experience with customer health and product analytics tools like Pendo

What We Offer

• Own a portfolio of French-speaking accounts end-to-end — onboarding, technical support, adoption, and retention all sit with you
• Work at the intersection of software, hardware, and IoT — your role spans Aurora sensor uptime, store-level troubleshooting, and SaaS adoption with Fortune 500 retailers
• Fully remote from South Africa with global customer exposure and real input into how we sharpen our customer success playbooks, tools, and processes
• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program
• Medical Insurance
• Work from Anywhere up to 90 days

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT CUSTOMER SUCCESS 

We are looking for a talented and enthusiastic Customer Success Specialist whose determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. Based remotely in South Africa, you will be a key player in the growth of the region by providing high quality training, education and support to a select customer base across Catapults’ entire range of athlete tracking hardware and software solutions. You will also be the voice of the customer and assist with the research and development of our technology stack and provide advanced data analysis for both internal staff and existing customers, and therefore need to be fluent in English. The role will work closely with our business development managers, partners and sport scientists throughout EMEA to provide administration documentation, product demonstrations and support new business opportunities for leagues and teams. 

WHAT YOU’LL DO 

• Account manage a select portfolio of teams within your dedicated territory
• Educate customers on best practice when utilizing Catapult technology and value proposition
• Drive new business success & contract extensions through various activities, including performing on-site and virtual product demonstrations. This includes cross selling and upselling across the product platform
• On-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions
• Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience
• Maintaining Client Health through active account management
• Product feedback and innovation internally
• Provide evidence based, scientific materials for marketing, internal and external purpose
• Maintain a large database of information
• Aid in the data analysis of our elite teams where required
• General representation of Catapult at domestic and international conferences where required

Research and development of Catapult’s product stack

• Support renewals end-to-end for a defined book of business, accountable for retention outcomes.
• Lead renewal strategy, including value positioning, stakeholder alignment, and renewal readiness.
• Forecast renewal outcomes accurately and maintain clear visibility of renewal risk.
• Proactively identify, qualify, and drive opportunities with existing Catapult customers
• Actively support the sales team through demos, solution consultancy, and customer advocacy.
• Manage customer satisfaction and adoption as leading indicators of renewal and expansion success, intervening where risk emerges.
  
  

WHAT YOU’LL NEED

• 2+ years working in the elite sporting environment
• Fluent English, bilingual a plus
• Hands on experience with performance monitoring tools such as GPS, velocity based training; Video Analysis; Tactical applications
• Proficient in statistical analysis of large data sets
• Proficient with computers and Microsoft office
• Account management experience with a large customer base (desired)
• Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio
• Ability to analyse, and interpret data
• Effective communication to articulate findings to coaches, athletes, and other performance staff
• The desire to influence the performance management of elite sports
• Ability to work individually and with a larger regional team
• Communicate effectively with key stakeholders, particularly software and hardware engineers
• Bachelor’s degree in Exercise and Sport Science or related discipline required
• Sports science or strength and conditioning related experience in football (soccer) or rugby is desirable.
• Existing network across elite sports in Africa is desirable.

WHAT YOUR SUCCESS WILL LOOK LIKE

In 6 months time…

• You have built strong relationships with your customer portfolio and are a trusted, responsive point of contact
• You confidently deliver onboarding, training, and product demonstrations across Catapult’s core solutions
• You proactively support customers day-to-day, ensuring consistent and efficient usage
• You maintain clear visibility of account health, identifying risks and opportunities while collaborating effectively with internal teams

In 12 months time…

• You are a trusted performance partner, influencing how customers use Catapult solutions to drive decision-making and performance outcomes
• You independently manage your portfolio, driving high satisfaction, retention, and supporting renewals and growth opportunities
• You deliver advanced insights and analysis that provide measurable value and differentiate Catapult’s offering

WHY CATAPULT? 

• We have amazing people. We promise you’ll work with some of the most ambitious,  intelligent people in an exciting industry, and do some of the best work of your life.
• We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary. 
• We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
• Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.  
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve.  There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

INFRASTRUCTURE ENGINEER

Cape Town

Hybrid working (On-site Tuesday and Thursday)

Based on the Cape Town beachfront – a breathtaking expanse of white sand and surf, against the backdrop of the world-famous Table Mountain is our newest addition to LiveScore Group – Wonderlabz.

With a strong legacy collective expertise, the team in Cape Town push the boundaries of gaming design and development, always aiming to provide advanced solutions to complex operational challenges delivering inhouse gaming software to LiveScore Group of the highest quality, every time.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet and now Wonderlabz - four of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

The Role

The Infrastructure Engineer’s role is to administer the Online Gaming platforms, ensure optimum performance and availability of such platform, provide third/fourth-level troubleshooting support, and liaise with all applicable service providers and third parties including NOC/1st/2nd line support. Provide technical support to all roles.

Key Responsibilities 

• Partake in the design and implementation of new setups
• Assist in process improvement and automation.
• Test and design new systems/services and their suitability for possible use in production environments
• Proactive monitoring and support of the live and staging infrastructure
• Investigate and react to any live or staging issues that might arise
• Prepare and take part in the periodic release of new software
• Act as an escalation point for issues flagged by customer support
• Handle service requests, incidents, problems and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Assist in intensive investigations into problems that would included detailed log and metrics analysis to provide detailed analysis, resolution and future prevention of such issues

Skills, Knowledge and Experience

• All-rounder with proven experience in linux based environments with very good IT knowledge
• Possess excellent communication skills, capable of delivering information to both technical as well as non-technical personnel, the ability to work autonomously and in a team environment
• Detect/analyse alarms to provide fault isolation and remote troubleshooting, being a responsible individual for problems until their complete resolution
• Ability to analyse logs for troubleshooting issues, including malicious activity or cybersecurity threats, code and systems errors and problems
• Understands how to direct, support and guide other team members and knows how to motivate them with great attention to detail and acts as a senior technical resource for outages until restoration.
• Production support or implementation of Kubernetes, preferable in google managed Kubernetes environment (GKE) for at least 24 months
• Virtualisation - OpenStack, VMware, Cloud - Experience with any: Google GKE, Amazon EKS, Azure AKS, OpenShift/OKD
• Excellent log analysis and setup of aggregated logging systems such as Splunk/EFK and excellent networking skills including packet capture and analysis
• Excellent monitoring and metrics analysis and systems implementation such as Grafana, APM, Prometheus, Zabbix, etc… with deep knowledge of various monitoring tools and excellent problem-solving skills
• Experience with code repositories GitHub/Gitlab, CI/CD pipelines and DevOps principles and DNS/HTTPS certificates

What can we offer? 

• Discovery medical aid
• 21 days leave
• Discretionary company performance bonus

The Position

The Regional Sales Manager is a significant driver of company revenue and growth. Your responsibilities will include: learning the OPSWAT technology; developing and implementation of a strategic account plans targeting deployments of our Cybersecurity platforms and solutions. You will build the right relationships inside a target account, know how to leverage your company resources to the fullest, and negotiate and close new business. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of exceeding multi-million-dollar sales quotas. Candidates selling into critical infrastructure and data diode sales experience are given a preference.

What You Will be Doing

• Strategically target business opportunities that leverage high value use cases, in key verticals.
• Develop and execute sales strategies and tactics to sell OPSWAT products, solutions, and services to exceed your sales quotas.
• Communicate value propositions to clients that speak intimately to their needs and requirements.
• Utilize client-centric, solutions-oriented selling strategies and hunter’s mentality to identify, qualify, convert enterprise sales.
• Effectively articulate financial ROI/TCO value, and build value throughout the negotiation process.
• Maintain extensive account and opportunity detail in Salesforce CRM, including account win plans, customer touch points, sales inhibitors, etc.
• Forecast and report revenue projections accurately to management.
• Overachieve on annual quota, measured quarterly.

What We Need from You 

• A minimum of 5 years successfully selling technology products and solutions to business.
• Bachelor’s degree, preferably in a technical discipline or equivalent experience.
• A successful track record selling complex-solutions directly to enterprise customers and through Channel/SI Partners.
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
• Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
• You keep your pipeline accurate and your forecast updated for management.
• Possess, at minimum, a fundamental understanding of security threats, solutions, and security tools.
• Excellent time management skills, and work with high levels of autonomy and self-direction.
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
• You are able to travel as necessary to your assigned accounts, and to Company meetings.
• Highly ethical and professional personal conduct.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role:

As an Enterprise Account Manager targeting the Public Sector market, you will own the sales process for the complete BeyondTrust portfolio of software products, focused specifically on enterprise clients. Building effective relationships, you will act as a trusted advisor throughout the sales process and play a crucial role in driving sales and delivering value to our customers.

We are looking for a candidate who has consistently achieved or exceeded targets in their previous roles. Your experience should demonstrate your ability to effectively collaborate with major global organizations, including those with complex structures and multiple decision makers.

Join our team as an Enterprise Account Manager and be a vital force in propelling BeyondTrust's industry-leading solutions to new heights, creating long-lasting partnerships and delivering enhanced security measures for your clients.

What You’ll Do:

• Lead the way in growing and expanding existing accounts, as well as cultivating new business opportunities.
• Source, develop, and successfully close complex software security programs within the Enterprise segment.
• Identify key decision makers and build strong relationships with senior stakeholders.
• Consistently meet and surpass quarterly sales targets.
• Provide accurate sales forecasts for all activities within your territory.
• Create and execute a comprehensive pursuit plan for Enterprise accounts, leveraging our solution platform effectively.
• Capitalize on upselling opportunities with existing customers.
• Collaborate with our solutions engineering team to deliver product demonstrations for potential clients.
• Conduct meetings with clients, delivering compelling presentations and proposing value-added services. Skilfully negotiate and influence to achieve successful outcomes.
• Serve as a trusted advisor to clients, remaining up to date with technical and industry information. Provide regular reports on industry trends and market conditions.
• Support and participate in corporate tradeshows and events.
• Maintain effective communication with internal stakeholders within Channel Management, Customer Success, Marketing and Professional Services etc.
• Manage, follow up on, and qualify all leads, ensuring accurate tracking within the CRM system (Salesforce).
• Proactively generate new business opportunities and establish new relationships.
• Drive engagements at the C-level and foster relationships with key stakeholders across complex organizations.

What You’ll Bring:

• Proven track record of successfully driving the adoption of SaaS solutions within enterprise accounts, with expertise in forecasting, sales planning, and sales operations.
• Experience in selling to global enterprise customers, handling deal sizes in the high six figures and beyond.
• Consistent history of surpassing revenue quotas and achieving new customer adoption goals.
• Demonstrated ability to engage and influence C-level executives.
• Adopts a consultative and value-driven approach to building client relationships.
• Exceptional verbal and written communication skills.
• Relevant experience in the Software Security market, displaying a genuine passion for our product and industry.
• Established reputation as a high-integrity top performer.
• Strong connections with senior-level security professionals among customers and partners.

Nice To Have:

• Experience with industry recognized sales methodologies, e.g., Challenger, SPIN, MEDDIC, Solution Selling.
• Experience with Salesforce CRM.
• Coachable with a commitment to continual learning and growth.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-EP1

We’re looking for an Insights Analyst Associate to join us on a permanent basis.

This is a great opportunity for someone at the beginning of their career who is eager to learn, develop, and gain experience in retail insights. You’ll work closely with experienced colleagues and receive strong support and training to help you succeed.

What You’ll Do

• Partner with senior team members to turn data into meaningful insights and recommendations for clients.
• Use internal tools to help build compelling presentations and data-driven stories that support client decision-making.
• Support the management of a small portfolio of clients within assigned categories, with guidance from the team.
• Assist in identifying trends and patterns in retail data to uncover opportunities.
• Collaborate with colleagues across Insights and Client Success to deliver high-quality outputs.
• Help develop client briefs and presentation materials.
• Participate in training and development opportunities to build skills and confidence.

What You’ll Bring

• A bachelor’s degree (in any discipline).
• A strong interest in retail, FMCG, or data-driven decision-making.
• Curiosity, attention to detail, and a willingness to learn.
• A proactive, positive attitude with strong communication and collaboration skills.

You don’t need prior industry experience — we’re looking for potential rather than polish. If you’re passionate about using data to make an impact and are keen to grow a career in insights, we’d love to hear from you.

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us

Working in Cyber at S-RM

Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Incident Response and Managed Services practices are in more demand than ever.

We’re building a team to meet this challenge.  We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy.  If your ideas are good enough, we’ll empower you to implement them.  If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back.

We also don’t believe there’s a typical cyber security professional.  We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.

If that sounds like your kind of team, we’d like to hear from you.

The role

Cyber Threat Intelligence (CTI) is an integral part of our Incident Response (IR) and Managed Services practices. As a CTI analyst you will be a critical part of our wider cyber team’s success.

You will work across the full intelligence cycle to help our clients respond and recover to security incidents, and stay ahead of evolving threats, including:

• Threat Actor Intelligence: You will track developments in the ransomware and cybercrime ecosystem, and write and update profiles on key threat actors of interest which will be shared with clients to inform case strategy and externally as thought leadership
• Threat Actor Engagement: You will monitor leak sites and negotiation portals across our global IR cases, and inform case leads of regular developments. You will assist with researching and drafting attestations on sanctions exposure for given threat actors
• Dark Web Monitoring: You will use threat intelligence platforms and specialist tools to conduct targeted research the dark web and set up and deliver regular monitoring engagements. You will assist with renewals of these cases
• Technical IOC Management: You will help collate technical indicators of compromise (IOCs) from across our global IR team, ensure these are enriched and correctly classified, and facilitate dissemination across the organisation to improve the operational effectiveness of our IR and Managed Services teams
• Incident Data Collection and Analysis: You will help ensure that incident data collected by our global IR team from our engagements is accurate and consistent. You will assist with the management of this dataset, and with analysis to produce regular reporting on trends and insights to use for presentations, events and training sessions
• CTI-lead analysis: You will assist with in-depth investigations which have a strong threat intelligence component, including conducting research and drafting client-facing reports
• Blockchain analysis: You will use specialist tools to trace ransom payments to identify sanctions exposure or other compliance risks, and draft reports to present findings to clients
• Thought leadership: You will contribute to public write ups and presentations on new vulnerabilities, trends, and threat actor techniques
• Help develop and share domain expertise: We will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs.
• Help contribute to business development: You will help cultivate and manage close relationships with external partners who we share intelligence with and help identify business development opportunities.

Other features of the role include:

• Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.
• Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your cyber threat intelligence and incident response expertise.
• Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team’s work/life balance and offer flexible working options to support your wellbeing.

What we're looking for

Candidates with the following qualifications and experience are likely to succeed as Cyber Threat Intelligence Analysts at S-RM. 

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

Required Skills:

• Excellent written and verbal communication skills, with the ability to produce clear and  concise reports.
• Strong analytical and problem-solving skills, including the ability to work with incomplete, ambiguous, or conflicting information.

• Understanding of foundational cyber concepts, such as common attack vectors (e.g., phishing, credential misuse), high-level security terminology, and general threat actor motivations.
• Understanding of core intelligence concepts, including the intelligence lifecycle, requirements gathering, and the distinction between tactical, operational, and strategic intelligence outputs.

• A demonstrated interest in cyber threats, including financially-motivated activity such as ransomware and extortion.

Preferred Skills:

• Academic or professional background in a research-focused discipline (qualitative or quantitative), such as Political Science, Intelligence Studies, Criminology, Cybersecurity, Computer Science, Data Science, or related fields.
• Familiarity with cybersecurity fundamentals, such as threat actor TTPs, IOCs, and relevant frameworks (e.g., MITRE ATT&CK).
• Ability to contextualize findings into business-relevant assessments, including potential impact, likelihood and recommended mitigations.
• Experience using OSINT and/or Threat Intelligence platforms (e.g. VirusTotal, Shodan, MISP, Recorded Future).

Successful candidates are likely to show the following personal attributes: 

• An investigative mindset and an enthusiasm for investigations.
• Exceptional attention to detail, especially when examining indicators, infrastructure data, and adversary behaviours.
• A collaborative mindset and willingness to collaborate across teams.
• Ability to thrive under pressure, prioritize multiple tasks, and meet short deadlines.
• A self-starter, demonstrating initiative, ownership of work and the ability to identify opportunities to enhance S-RM's cyber capabilities.

Relevant industry certifications are not required for this role. However, holding relevant CTI or cyber security related certifications such as the following is beneficial: GCTI, GCFA, SSCP, or Security+

Our benefits

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside of work. This includes but is not exhaustive of:

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays
• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical aid cover.
• Hybrid working and flexible working hours;
• Private pension – up to 7% contribution matched by the company
• Life Insurance 4X annual salary.

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.
• Various Health and Medical Benefits including:
• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan(taxable benefit) for you and your family;
• EAP programme for you and your immediate family;
• Free access to the world-famous mindfulness app Headspace.

The application process

We want to get to know you, and for you to get to know us, to see if we’d be a good fit. We are responsive and respectful of people’s time throughout our hiring process.

A typical application process includes:

• Initial screening of your application by our recruiting team.
• An interview to assess your baseline technical skills.
• An interview to discuss your previous experience, broader competencies, and suitability for the role.

Location: South Africa 

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

RTB House in the Africa

Since opening our operations in Africa, we have rapidly established ourselves as a trusted partner for renowned brands within the e-commerce sector.

We embrace a remote approach, allowing our team members the flexibility to work remotely, from the comfort of their own home.

With a small, dedicated team in the African market, we are continuously expanding our team and have ambitious plans for growth. 

If you are passionate about digital advertising, thrive in a dynamic and fast-paced environment, and are eager to make a significant impact, we want to hear from you! Join RTB House and be part of our success story in the African market.

Role Overview:

We’re looking for a driven and motivated full-cycle sales professional who’s eager to own the entire sales process — from prospecting to closing. You’ll be responsible for generating new business through strategic outreach, managing pipeline opportunities, and closing deals. This is a high-impact role that goes beyond booking meetings; we're seeking someone who can build strong relationships, deeply understand client needs, and drive revenue growth.

The ideal candidate is action-oriented, resourceful, and excited by the challenge of building and converting a sales pipeline in a fast-paced, high-growth environment. You should be confident in leading sales conversations with key decision-makers, skilled in using modern sales tools, and ready to grow with a company like RTB House.

Why RTB House? 

If you are looking for a place where you can grow and explore the latest technology updates in Digital and Programmatic advertising then RTB House might be the right fit for you.

You Will:

• Own the full sales cycle — from outbound lead generation to closing new business.
• Execute high-volume outreach (cold calls, emails, LinkedIn, etc.) to engage decision-makers.
• Book and lead discovery and demo meetings with prospects.
• Identify, map, and navigate target accounts and key stakeholders.
• Conduct thorough research and tailor outreach to each prospect’s structure, goals, and challenges.
• Build and manage a healthy sales pipeline through diligent follow-up and CRM tracking.
  Collaborate with internal teams (e.g., marketing, customer success) to align on client needs and handoff strategies.
• Consistently meet or exceed revenue and activity targets.
• Provide feedback and insights to improve sales messaging, outreach strategies, and conversion rates.

Desired Experience:

• 5+ years of experience in a sales role, ideally full-cycle (SDR/BDR experience plus closing responsibilities).
• Demonstrated success with outbound sales and cold calling.
• Experience speaking with mid- to senior-level decision-makers.
• Strong ability to independently research, map accounts, and build tailored outreach.
• Understanding of a structured sales process — from first touch to signed contract.
• Proficient with outbound sales tools and CRMs (specific platforms discussed during interviews).
• Proactive, self-motivated, coachable, and resilient in a dynamic sales environment.
• English Fluent.

We Offer: 

• We prioritize flexible working arrangements in a remote set-up where you can  work from the comfort of your home, or even work abroad from anywhere in the world for up to two months each year;
• We offer a top-of-the-market compensation package, consisting of an above-market-average base and an attractive bonus scheme;
• You will have a structured and interactive onboarding, accompanied by a supporting team member assigned to guide you during your orientation phase to make sure you’re settling in with ease;

• An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team;
• We care about your development and help you continuously grow your career with us as part of your personalized development plan - supported by a yearly training budget and subsidized language course.

About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement.

We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 

We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:

We're looking for an experienced Financial Crime Product Manager to join our team. In this role, you will be responsible for the end-to-end product lifecycle of our financial crime tools and systems, managing the engineering backlog, and driving a roadmap focused on mitigating financial crime risk. This role is crucial to ensuring our technology remains robust, compliant, and ahead of evolving threats like money laundering, fraud, and sanctions evasion.

You will act as the key liaison between the business and our engineering teams, translating complex financial crime requirements into clear, actionable user stories. You will manage the backlog, prioritize tech debt, and champion new features and innovation that directly enhance our ability to detect and prevent illicit financial activity across multiple product lines.

Responsibilities

• Product Strategy & Roadmap: Develop and maintain a clear, prioritised product roadmap for all FinCrime tools and systems. Ensure this roadmap aligns with business objectives, regulatory requirements, and our overall risk strategy.
• Backlog Management: Own and manage the engineering backlog. This includes writing detailed user stories, refining requirements, and prioritising features, enhancements, tech debt, and bugs to ensure a continuous and efficient development cycle.
• Stakeholder Management: Serve as the primary point of contact for engineering teams. Effectively communicate product vision, requirements, and priorities. Work closely with Compliance, Legal, Financial Crime Intelligence, and other business stakeholders to gather requirements and define product solutions.
• Innovation & Enhancement: Proactively identify opportunities for innovation and new features that improve the effectiveness and efficiency of our financial crime prevention capabilities. This includes leveraging new technologies like machine learning and AI to enhance our detection models.
• Regulatory & Compliance Expertise: Stay up-to-date with global financial crime regulations (e.g., AML, KYC, Sanctions, and Fraud) and emerging trends. Ensure our products are built and maintained in a way that meets or exceeds these compliance standards.
• Performance Analysis: Define and track key performance indicators (KPIs) for our FinCrime products. Use data and insights to inform product decisions, measure success, and identify areas for improvement.
• Risk & Prioritization: Prioritise work based on a clear understanding of risk, business value, and technical complexity. Make difficult trade-off decisions to balance competing priorities from different business units.

Required Qualifications & Experience

• 3+ Years of experience as a Product Manager, preferably within the FinTech, Financial Services, or a related technology-driven environment.
• Proven experience managing an engineering backlog and working directly with development teams in an Agile or Scrum framework.
• Strong understanding of financial crime prevention, including Anti-Money Laundering (AML), Know Your Customer (KYC), Sanctions Screening, and Fraud Detection.
• Excellent communication skills with the ability to articulate complex technical and regulatory concepts to both technical and non-technical audiences.
• A data-driven mindset and a track record of using data to inform product decisions.
• Experience in a highly regulated industry.

Desirable Skills

• Familiarity with financial crime tools and platforms (e.g., Transaction Monitoring systems, Case Management tools, Sanctions Screening software).
• Experience with multiple products and complex stakeholder groups.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

At Jonsson Workwear, we don’t do what’s necessary for our customers. We do MORE! Our vision is to serve every customer brilliantly at every opportunity, and one of the ways we achieve this is through our iconic Jonsson Workwear stores. Here, we go to great lengths to create an exceptional and elevated experience for everyone who steps into our world of workwear.

A key role that contributes to the seamless running of each store is Store Leader. They are the dependable go-to who can be counted on to support the day-to-day operations of the upcoming Jonsson Workwear Paarl. Through their comprehensive understanding of the store’s processes, they are equipped to support the team in maintaining an efficient store, ensuring a brilliant customer experience.

The Store Leader role requires a results-driven individual with experience in supporting a team across a range of roles, someone who takes initiative and is comfortable delegating and driving accountability.

The ideal candidate for this essential role will be required to:

• Be a go-to individual who can be relied on by the team you lead.
• Take charge of overseeing the daily operations of Jonsson Workwear Potchefstroom with precision and grace under pressure.
• Support, inspire and guide a motivated team that will contribute to the store’s ongoing success.
• Possess excellent interpersonal skills required to effectively communicate with the Business Leader, your team and your customers.
• Consistently follow up and follow through, ensuring tasks are completed and all customer queries are promptly resolved.

Job Title: Senior Audience Planner/Data and Insights Specialist

Company: WPP Media South Africa

Location: Johannesburg, South Africa

Reports To: Client lead 

About the Role

As the senior audience planner/ data and insights specialist, your role will encompass working in both the data and tech space, as well as designing and delivering audience strategies.

Core Responsibilities

• Data and Tech Requirements

You will be the core support arm to the broader agency team in providing ongoing data and tech solutions relevant to the requirements of the client, this includes but is not limited to:

• Supplying of any data requirement for strategy and insight work
• Conduct market research on media consumption patterns for different markets and audiences.
• Adoption and localization of regional and/or global tools or data solutions
• Building of internal capabilities of data strategy, data analytics and data solution products/tools
• Responsible for driving innovation and new technology topics for the client business.
• On-going thought leadership in relevant industry & category initiatives such as white papers / public speaking / landscape & trend reports / awards judging
• Audience Planning Requirements
• Lead the development and delivery of audience strategy and champion audience-first thinking within the planning and strategy teams; providing a consultative approach to driving business outcomes using data and technology platforms.
• Build a cohesive 360 view of the customer profile using 1st party, 2nd party, 3rd party and research data inclusive of online and offline data sources.
• Utilize all available technologies to drive audience-based planning, buying, targeting, measurement and optimization
• Develop strategic audience segmentation to drive omnichannel personalization.
• Build audience targeting strategies based on campaign goals, run audience insight analysis, collaborate with data partners to create custom audiences, and establish connection with media partners to configure, test, and validate destination across all channels.
• Supervise the end-to-end process of audience planning, activation, and measurement for clients and/or campaigns.
• Analyse performance by audience segment & provide audience optimization recommendations.
• Develop a deep expertise in the data ecosystem including 3rd party data providers, publisher and supply direct relationships, and WPP companies.
• Drive adoption and success of data and technology platform partnerships as well as ensure that global team understands market needs and priorities.
• Lean into data strategy conversations and work with clients, partners and other stakeholders to forge new and interesting data connections and trials.
• Assist in closing the measurement loop to improve incrementality, working with specialist teams as needed.

Key Skills and Competencies

• Have an in-depth understanding of communication channels and platforms, including but not limited to CRM, CDP, DMP, programmatic, social, EC, new retail and how they interrelate.
• Familiar with how data could be used in driving business outcome and how business outcome could be measured by data.
• Excellent written and verbal communication skills with evolved present-to-persuade and facilitation skills. Strong analytics skills and can see business implications beyond data
• Have the ability to demonstrate a depth of understanding of the industry, the client’s business and brands as well as changes to consumer and media in senior level client conversations.
• Excel at ability to influence without authority but with the organization’s support to ensure that even without authority there is accountability.
• Collaboration, accountability, persuasive attitudes are critical for this role.

Experience

• Minimum of (5 years+) experience in data and analytics
• Experience working in cross functional teams and geographies.
• Experience connecting Audience segmentation with the realities of delivering in addressable media platforms.
• Sound understanding of the marketing technology stack required to delivery on Audience planning through to execution.
• Strong experience working with digital platforms and ad solutions with knowledge of targeting capabilities.
• Experience delivering campaigns with a real time dynamic creative element.
• Executed campaigns with omnichannel user journeys and media targeting.
• Needs to have worked in roles that have developed both strategic and operations capability within media marketing.
• Change agent mindset and risk-taking capabilities with examples of projects that have landed successful business transformation.
• Must be comfortable leading change and spearhead effectiveness and efficiency in media operations.
• Build competitively advantaged skills around audience planning.

Mastery of (Required):

• Precision Planning and Activation
• Audience Segmentation
• 1P / 2P / 3P Data Collection, Integration (including Data Onboarding) and Activation
• MarTech / AdTech
• Biddable Media Buying & Optimization Solutions

Broad Expertise in (Good to Have):

• Brand and Campaign Strategy
• Category Experience
• Agency and Client Background
• Marketing Analytics
• Marketing Effectiveness & Measurement Solution

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, JD Edwards and VMware.

We have an immediate opening for a Senior Account Executive, specializing in Oracle Sales, based in South Africa. This position is primarily responsible for selling third-party support/maintenance, application and technical support services into the SAP client base. Responsible for establishing and building relationships with new customers and maintaining consistent contact; conducting targeted campaigns to generate and qualify leads; developing and closing opportunities for the services we deliver; and maintaining the CRM database.

Requirements:

• 10+ years of direct sales experience, with 5+ years experience in Oracle Sales
• Microsoft Office and desktop applications experience, strong PowerPoint and presentation knowledge required, ability to map process, write work instructions
• Salesforce.com (or similar CRM) experience a plus
• Solution Selling sales methodology
• Proven hunting and net new sales skills
• Strong interpersonal, written, and oral communication skills
• Ability to instil confidence in clients and be persuasive
• Experience working cross-functionally with product and service subject matter expert
• Must be self-motivated, a strong team player, and strive to work in a highly collaborative environment
• Desire to work in a dynamic and fast paced environment and ability to work autonomously with limited supervision
• Strong work ethic and disciplined

Responsibilities:

• Proactive hunting activity in assigned territory
• Execute flawless Solution Selling sales engagements
• C-level communications, presentations and sales
• Lead and manage pursuit team consisting of subject matter expertise through a complex sales process
• Own scope discovery activities
• Consistently overachieve an attainable sales quota
• Maintain necessary opportunity pipeline to support sales quota performance expectations

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist.

As a Support Specialist, you will primarily provide telephone-based support to live Affiliates and Merchants across a range of NMI products, with opportunities to also assist via email and online ticketing as needed, while ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST).

Attendance within the Cape Town office for US working hours is required for this role. 

What will I be doing?

• Onboarding new and existing customer accounts
• Training customers on our onboarding & reporting tools
• Supporting internal colleagues with general queries relating to our products
• Updating/creating knowledge garden content (our external help desk portal with information for customers)
• Updating/creating internal documentation
• Working with acquirers/other teams to ensure customer solutions are compliant
• Providing general support for customers using our products/services
• Internal projects to help improve the customer experience
• Building out internal training programs

Equal Opportunity

NMI is committed to inclusion and diversity and belonging. As an equal opportunity employer we encourage applicants from all backgrounds.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

Our story of purpose has seen us evolve into a revolutionary workwear business, supplying quality, strong and durable garments to local and international markets. We believe in excellent service and products of the highest quality; manufacturing and distributing garments ourselves. As we own our supply chain (Manufacture to retail), we are looking for someone who is obsessed with the coordination, support, and organisation of all aspects of a product’s lifecycle.

Our work clothing is tailored to fulfill its intended purpose effectively, providing the necessary comfort, protection, and performance. Are you a curious and proactive individual that is eager to contribute your talents to our fit for purpose range, who wants to grow, think, dream, and create with passion to constantly improve our ranges as well as bring smart new ideas? We would love to meet you.

Collaborating with and supporting our customers is how we show our commitment to growing their brand along with ours, with customer centricity as our focus in everything we do, the right candidate must be self-motivated and obsessed to serve our customers by confidently supporting our design team and effectively collaborating with all teams in the product life cycle.

We believe in brilliant execution! You need to understand the full scope of a well-constructed brief and be able to arrange priorities, people, and tasks effectively and seamlessly to ensure our designs come to life. Every project needs the same high-level focus and proactive decision making along with the ability to learn fast and seek to understand rather than expect to be told. You need to clearly share your infinite imagination and critical eye for execution and quality with your colleagues as we work as a community of creatives.

We want people who go the extra mile! Our best people show interest in the business as a whole and share the same beliefs and values. Natural leadership traits, involvement, enthusiasm, and purpose are what we are looking for.

If you are someone who wants to live the Brand and wants to elevate the success of Jonsson Workwear, then we want you.

The experience we’re looking for:

• Qualification in Fashion Retail, Clothing Management or similar
• Proven work experience in project management in a relatable environment with exposure to the manufacturing of garment samples preferable.
• Ability to work proficiently with Microsoft (Excel, Word, PowerPoint)
• Experience in working on product lifecycle management systems will be advantageous.
• Experience in working environments that are fast paced and demanding.

The type of personality that will excel:

• Someone who is passionate about design, creating products and serving others.
• Energetic and excited personalities that show drive, grit, and determination.
• Engaging and influencing, someone who takes initiative and is proactive in their approach.
• Strong organisational and multi-tasking skills.
• Thrives on being part of a fast-paced, ever changing and improving environment.
• Is organised and enjoys the challenge of working on multiple projects with tight deadlines.
• Enjoys working in a team, encourages collaboration and can work well independently.
• Fastidious about excellence and attention to detail.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, VMWare, Postgres and Salesforce.

Spinnaker Support has an immediate opening in South Africa or India (but working EMEA hours) for a Postgres SDM with strong skills in Customer Ownership and Postgres Solution Architecting.

Responsibilities

• This position is for a technical Service Delivery Manager.
• Must have excellent customer Ownership and communication, friendly interaction, and a passion to help customers with their software issues.
• Provide technical expertise required by Postgres support team.
• Troubleshoot customer under break-fix support : Performance tuning, backup strategy, migration optimizations and DBA activities.
• Drive customer satisfaction by tracking issues from start to closure.
• Monthly Customer Review engagements to foster stronger technical relations.

Requirements:

• 5+ years of PostgreSQL DBA experience in a 24x7 production environment
• 1+ Year of Customer Ownership
• BS in Computer Science, Information Systems or equivalent combination of education and experience
• Experience architecting a large-scale production Oracle to Postgres migrations
• Expertise with Postgres system metrics and optimization strategies
• Familiarity with system level metrics and practical use of common Linux utilities
• Understanding of virtualization and clustered environments
• Great communication skills and a passion for both teaching and learning

So, what's the role all about?

Our Sales Team is growing with the hire of an Enterprise Account Executive who will work strategically to win new business across the Southern Africa region. We’re looking for someone to exceed revenue quotas through the generation of new logo sales across our portfolio of CX, CCaaS, AI & Digital products. This is an incredible opportunity for someone to lead the way in a developing territory for us.

As an Enterprise Account Executive at NiCE, you will possess the knowledge and the aptitude to understand new and existing customers’ needs for our digital solutions portfolio, improving their customer’s experience while articulating new and innovative ways of solving the customers’ business challenges. You will help define strategies that fit their strategic objectives while satisfying their customers using NiCE solutions; using tailored use cases which clearly articulate the value and potential of the Platform. 

How will you make an impact?

• Regularly close deals and build pipeline within or exceeding goals. Meets or exceeds assigned sales quota. 
• Assist and support sales partners in sales efforts by participating in sales calls and closing efforts. 
• Maintain product knowledge by attending continuous sales training. 
• Attend industry events.
• Build and maintain relationships with potential and current customers and sales partners. 
• Maintain a keen familiarity of CCaaS, Digital & AI competitors, especially strengths and weaknesses of each competitors' solutions. 
• Be a trusted advisor to our customers by understanding their processes, requirements, and challenges. 
• Engage customers in business, strategy, and ROI-based discussions to communicate how NiCE can help deliver value by changing the relationship they have with their customers. 

Have you got what it takes?

• Through knowledge of the SA CX Market.
• You’re consultative by nature, and can identify the problems your customers have, while skilfully positioning your comprehensive digital arsenal to solve those problems. 
• You have a proven track record of success as an Account Executive selling software & winning new business at Enterprise Level (>500 Seats)
• You’re a hunter – Comfortable managing the full sales cycle for NiCE customers, from prospecting to close, through the consultative sales approach. 
• You should have a multi-faceted background to succeed in this position including a deep understanding of the CCaaS market. Ideally this expertise would have been acquired in similar positions at other enterprise software companies or working within SI organizations while engaging closely with technology teams and customers.
• You’re motivated to exceed your quota & to chase the rewards on offer for successful Salespeople at NiCE 
• You demonstrate success working with little to no direct daily supervision in a home office setting retaining a proactive ‘can-do’ attitude, mentality, and output.

What’s in it for you?

You will join a Gartner Magic Quadrant Leader (9 years in a row), delivering success to more than 27,000 + customers globally, with an impressive year-on-year growth. You will benefit from working for a financially stable and a profitable company, enjoying a competitive compensation package including private healthcare, life assurance, a generous pension contribution and more!

Requisition ID: 10148

Reporting into: Managing Director, Sales.

Job type: Individual contributor.

#LI-Remote

Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

• Support new customers during their onboarding journey
• Join or lead onboarding kick-off calls to understand customer goals and expectations
• Walk customers through platform features, navigation and key workflows
• Help customers understand how to use the platform for their specific needs
• Encourage early usage and engagement across customer users

Customer Education & Training

• Deliver walk-through sessions
• Share training materials, guides and help resources
• Answer “how do I” questions and explain product features in simple terms
• Reinforce best practices and common use cases

Communication & Coordination

• Act as a friendly, reliable point of contact during onboarding
• Co-ordinate with Validation teams to ensure required validation steps are completed
• Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
• Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

• Keep customer notes and onboarding progress up to date in internal systems
• Confirm when customers have completed onboarding and are ready for next steps

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

• Support new customers during their onboarding journey
• Join or lead onboarding kick-off calls to understand customer goals and expectations
• Walk customers through platform features, navigation and key workflows
• Help customers understand how to use the platform for their specific needs
• Encourage early usage and engagement across customer users

Customer Education & Training

• Deliver walk-through sessions
• Share training materials, guides and help resources
• Answer “how do I” questions and explain product features in simple terms
• Reinforce best practices and common use cases

Communication & Coordination

• Act as a friendly, reliable point of contact during onboarding
• Co-ordinate with Validation teams to ensure required validation steps are completed
• Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
• Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

• Keep customer notes and onboarding progress up to date in internal systems
• Confirm when customers have completed onboarding and are ready for next steps

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle and SAP.

We have an immediate need for an SAP Security Services Architect based in the UK or South Africa. This position can be based out of your home office. The Security Services Architect will be responsible for developing and maintaining the operations of security products and offering within Spinnaker Support. This role will serve to define and deliver Spinnaker Support’s approach to security within the 3^rd party support and managed service markets.

This position requires a deep knowledge of the SAP architecture and experience in applying defense in depth strategies to SAP systems. This position will be responsible for providing guidance to clients on attack surface reduction strategies in relationship to the SAP system landscape. This will include identifying, documenting, and guiding clients in security best practices related to the applications, network and infrastructure of SAP systems. This position requires a person with multiple years of hands-on technical expertise in hardening the SAP environment.  The applicant should have an in-depth knowledge and understanding of SAP Subnets and network DMZ. 

Direct Responsibilities:

• SAP CVE and vulnerability analysis - Researching newly disclosed vulnerabilities, assessing technical impact, and developing hardening guidance.
• Security bulletin authoring - Writing customer-facing monthly bulletins summarizing threats and remediation steps for vulnerabilities identified in SAP Security Patch Day notifications.
• Rapid response for critical vulnerabilities - Developing and communicating guidance when high-severity or zero-day SAP vulnerabilities emerge.
• Structured security assessment delivery - Conducting assessments, analyzing results, compiling reports with actionable remediation recommendations
• Customer case management - Triaging and responding to customer security inquiries.

Required Competencies and Experience:

• 7+ years of SAP technical experience
• 3+ years of SAP security hardening, attack surface reduction, and vulnerability analysis
• 3+ years of scripting and automation
• Proven technical writing skills with the ability to document details for complex solutions.
• Deep knowledge of the security architecture across multiple deployment platforms (network, firewall, computer, storage, database and application)
• A detailed understanding of common network topologies and their application to security mitigation.
• Strong field-level/consultative experience with ability to staff teams to meet customer support and service requirements
• Strong analytical skills with ability to understand and document details for complex solutions
• Experience in performing NetWeaver AS system security operations.
• Fundamental knowledge of protecting SAP infrastructure at SAP/OS and DB level.
• Understanding of different SAP products at architectural level
• Understanding of SAP Security Note Monitoring/Telemetry and Proficiency with SAP Vulnerability Management
• Working knowledge of SAP users, roles and authorizations

Preferred

• 2+ years Python scripting programming
• C_SEC_2405 - SAP Certified Associate - Security Administrator
• Management and implementation of RFC Gateway and SNC
• Substantive knowledge of SSO, SNC and SSL
• Security certified
  • Information Systems Security Architecture Professional (ISSAP)
  • Relevant GIAC certifications (e.g., GSEC, GEVA, GPEN, GSNA)
• 1+ year of Application Security Testing
• Experience in addressing SAP vulnerabilities beyond leveraging SAP Notes.

Role: Senior Designer (Social)

Location: South Africa (Remote working until further notice)

As one of the most respected global brands on social, we’re building a team across 15 markets to own the social presence end to end: insight and ideation, platform-native creative, publishing, live ops, and community. From the first idea to the final reply, you’ll shape how the brand shows up every day and create work that influences culture. 

You’ll move at newsroom speed with rigorous craft—launching ideas that travel, partnering with standout creators, and turning comments into conversations that become cultural moments. The brief is straightforward: make the brand the most culturally relevant brand on social. You’ll have the scale, purpose, and creative freedom to make it real. 

If you’re motivated by ideas that matter, sharpened by data, and committed to making the internet more positive, this is the place to do it. Bring your craft and your courage. Together we’ll build culture—not just content—and do the best work of our careers. 

Your creative vision will bring the brand to life across social platforms and beyond. You'll work in partnership with the creative, social, strategy, and client’s brand teams to craft compelling visual work that connects with audiences in the moments that matter. You'll lead and guide designers and content creators, champion social-first thinking, and ensure every piece of visual content meets the highest standards of craft while feeling native to the platforms where the brand’s audiences spend their time. 

. 

THE ROLE 

You'll be the visual storyteller behind design work that makes the brand unmistakable in crowded feeds. Working at the intersection of brand strategy and creative execution, you'll translate consumer insights, campaign briefs, and the brand’s purpose into visuals that feel authentic, inclusive, and distinctive across every format and platform. 

We're looking for someone who combines strong conceptual thinking with hands-on design craft, someone who can develop a big idea and then execute it beautifully across social, digital, and, where needed, OOH and POS touchpoints. You'll guide and mentor a team of designers and content creators, pushing the standard of social-first design while integrating Gen AI tools thoughtfully into the creative process. 

Success means design work that captures attention, strengthens brand equity, and delivers measurable results. Work that people recognise as unmistakably before they even see the logo. 

WHAT YOU'LL DO 

• Lead the visual direction for social-first content and campaigns, developing strong conceptual ideas that differentiate the brand and perform across platforms 
• Design and produce social-first assets across TikTok, Instagram, YouTube, Pinterest, and emerging channels, ensuring every piece of content is platform-native, on-brand, and crafted to the highest standard 
• Develop visual concepts that flex across multiple touchpoints, from social formats to digital display, CRM, OOH, and POS where required 
• Champion conceptual thinking throughout the creative process, from briefing to execution, ensuring design solutions are rooted in insight and purpose rather than decoration 
• Art direct photography, video, and content shoots, guiding the visual treatment, styling, and composition to reflect the brands world authentically and inclusively 
• Build, mentor, and guide designers and content creators within the studio, fostering a culture of social-first excellence, collaborative feedback, and continuous improvement 
• Collaborate with strategists, copywriters, social media managers, and the  client’s brand team to develop integrated campaign assets that are visually cohesive and strategically aligned 
• Transform brand guidelines into distinctive, ownable executions that resonate with diverse audiences and feel relevant to the platforms and cultural context they appear in 
• Pioneer the thoughtful integration of Gen AI tools into the design and content creation process, using them to enhance ideation, exploration, and production without compromising craft or authenticity 
• Spearhead platform-specific design initiatives that leverage the unique strengths and visual language of each social channel 
• Stay ahead of social platform algorithms, features, design trends, and audience behaviours to ensure visual output remains current and distinctive 
• Manage multiple projects with varying timelines, formats, and platform requirements, maintaining quality and consistency under pressure 

WHAT YOU BRING 

• A portfolio demonstrating 6+ years of design experience, with strong examples of social-first design thinking and execution for consumer brands 
• Deep understanding of social platform behaviours, content formats, and visual performance factors across TikTok, Instagram, YouTube, Pinterest, and emerging channels 
• Strong conceptual ability, with a track record of developing big ideas that translate into compelling visual work across multiple touchpoints 
• Visual storytelling skills, with the ability to communicate brand purpose, emotion, and product messaging through design that feels authentic and culturally relevant 
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and Figma, with strong proficiency in producing assets at social speed 
• Experience art directing photography, video, or content shoots, with an eye for composition, styling, and inclusive visual representation 
• Proven ability to lead and mentor designers and content creators, providing clear direction, constructive feedback, and creative inspiration 
• Experience creating native content and design systems for key social platforms, with an understanding of specs, safe zones, and format best practices 
• A talent for presenting concepts to clients and stakeholders with clear rationale and conviction 
• The ability to manage multiple projects simultaneously, balancing quality, speed, and competing priorities 
• An understanding of inclusive design and visual representation, with experience or a strong interest in creating work that reflects diverse audiences authentically 

Gen AI and Agentic Thinking: 

• Proficiency with Gen AI design tools (such as Midjourney, Adobe Firefly, DALL-E, Runway) and their strategic application in social content creation and visual development 
• Agentic mindset: ability to break down complex creative challenges, identify the most effective visual approach, and execute systematically across multiple workstreams 
• Experience integrating AI tools into design workflows to enhance ideation, mood boarding, visual exploration, and production efficiency without compromising craft or brand integrity 
• Understanding of AI capabilities and limitations, with strong human oversight, quality control, and a critical eye for outputs that meet premium brand standards 
• Ability to prompt engineer effectively and evaluate AI-generated visuals for brand fit, authenticity, and design quality 
• Experience guiding team members in responsible and effective use of AI tools within the creative process 

NICE TO HAVE 

• Experience working on beauty or personal care brands 
• Experience in FMCG 
• Experience in an in-house agency, embedded studio, or social-specialist creative team 
• Motion design or animation skills (After Effects, Runway, or similar) 
• Experience with design systems, template development, or scalable content frameworks 
• An understanding of accessibility in design (colour contrast, type hierarchy, alt text, inclusive imagery) 
• Experience with social commerce creative or performance-driven design 
• Photography or illustration skills as a complement to design 

REQ: 16876

#LI-SJ1

#LI-REMOTE

#LI-Senior

#BTG+ 

About this job

We’re looking for a Junior Product Manager to join our growing product team. In this role, you’ll take ownership of product features and initiatives, collaborate with cross-functional teams, and contribute to the strategic direction of our product. You will have a strong understanding of product development processes and are ready to drive results, while continuing to grow your leadership and strategic thinking skills. This position will be remote and will report directly to the Head of Products // Core.

You will 

• Be responsible for Product Ownership: Own the end-to-end lifecycle of features or products; from ideation and requirements gathering to launch and iteration.
• Contribute to Roadmap Development: Help shape and maintain the product roadmap, aligning with business goals and customer needs.
• Engage in Cross-functional Collaboration: Work closely with engineering, design, marketing, sales, portfolio, in-country teams, and support teams to deliver high-impact products.
• Have a Customer Focus: Work with customer research teams to conduct user research, gather feedback, and analyze data to understand customer pain points and identify opportunities.
• Drive Execution & Delivery: Write clear product requirements, prioritize the backlog, and ensure timely and high-quality delivery with development teams.
• Monitor Metrics & Analytics: Define success metrics, monitor product performance, and use data to inform decisions. Ensure key focus on early detection of problems and rollout swift remediations.
• Manage Stakeholder Communication: Regularly update stakeholders on progress, product changes, and outcomes.

You will need

• 2 - 4 years of product management experience, preferably in a technology-driven environment.
• Proven ability to translate complex user needs into simple, scalable product solutions.
• Strong communication and organizational skills.
• Experience working in Agile/Scrum environments.
• Technical understanding to effectively collaborate with engineers (coding not required).
• To be comfortable working independently and as part of a team in a fast-paced environment.

Bonus if you have 

• Experience in fintech.
• Background in UX design, data analysis, or software development.
• Knowledge of tools like Jira, Confluence, Figma, Excel, and SQL.

We ask a lot of each other at JUMO, but we give a lot too. 

You will love

• Collaborating with smart, engaging people in an inspiring work environment
• Working for impact
• Growing and learning continuously, with loads of encouragement and support
• Boldly taking risks as we navigate new challenges
• Flexible work practices enabling your best delivery
• Being autonomous and empowered to lead

• A stack of leading-edge technologies 

Remote First

This position is based in South Africa.  We operate a remote first working approach, where working remotely is our default way of working.  Our environment is designed to foster innovation and enable collaboration. We have co-working spaces available across some of our main hubs  for collaboration, connection and for the use of those who value working out of an office. You have flexibility where to work from in the country you are hired in, as long as you are set up to work remotely and have access to data with a strong and reliable connection as we value online facetime for collaboration at JUMO.

Diversity and Inclusion

At JUMO, we firmly believe that diversity strengthens our teams. We are dedicated to fostering an inclusive recruitment process that cultivates an environment where all individuals can be authentic, collaborate, and thrive.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

About Nintex:

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role:

The Customer Support Engineer I is responsible for providing outstanding technical support focused on the overall success of Nintex’s customers and partners. They will collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. They will ensure that all Service Level Agreements are met, and that each customer has a positive experience with each contact.  

Your contribution will be:

Technical Support and Product Expertise: Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed.  The role is required to use company and third-party training sites to grow knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert.  

Customer Engagement and Ambassadorship: The customers must be the central focal point in all interactions, and the role will act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to ensure their continued success. In this role you must “know your customer”, be able to identify the customer’s technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them. The role will anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues.   

Replications and Knowledge Base: Use company virtual machines and tools to replicate complex customer scenarios, confirm whether behavior is unique to Nintex and document all results into defined Nintex department.  On completion of all cases, the role will participate in knowledge base creation for internal and external consumption to reduce future in-bound case volume and same case issues.  

Team success: Customer success starts with great teammate success. The role will take part in all team meetings sharing ideas and knowledge to grow the effectiveness of the overall global support department. The role must take equal ownership of periodic out of hours on call availability.  

To be successful, we think you need:

The Nintex product suite can be deployed across a range of environments and the experience required from the list below will be dependent on the product you support  

• Microsoft certification in cloud technologies   

• Experience in administration of Microsoft SharePoint  

• Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)  

• Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)  

• Experience in planning or setting up infrastructure - Active Directory, load balancing and packet capture analysis  

• Experience with salesforce as a user, power user or administrator  

• Prior experience supporting applications that integrate with Salesforce  

• SQL developer experience - understand stored procedure, database design  

• Experience with network diagnostics and troubleshooting

What’s in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

About the company 

At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate and other international investments even easier

About the Role

Currencies Direct specializes in international payments, helping customers move money across borders. In this role, you will be responsible for growing our affiliate partnership network in the UK Legal & residential property sectors by identifying and engaging new business opportunities. Understanding prospective partners’ business, needs and requirements will enable you to promote CD’s value proposition and deliver tailored solutions. This role has a B2B focus, working with companies that require a cross-border payments and FX service (think companies that import and export goods and services, who need to pay suppliers in other countries via other currencies.

What You'll Do

• Identify and engage prospective partners within the B2B space
• Outbound sales to new partnership opportunities and prospective partners already in CRM who have engaged with Currencies Direct in the past
• Online & in-person meetings, conference attendance and presentations to win new business or to train and onboard new partners

What You’ll Need

• Demonstrable record of Business Development success
• An existing network within a relevant and transferrable industry
• Experience in outbound sales and lead generation
• Experience in negotiation and closing of deals
• Working knowledge of the legal & residential property sectors, and key participants
• To be:
• Resourceful, articulate and action orientated.
• Hard working with good attention to detail and an entrepreneurial approach to sales.

Bonus Points

• Extensive sales experience within the legal sector is a strong advantage
• Sales experience or a track record in selling a financial service or working in partnerships
• Established partner and business network in the legal or residential property sector

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for cross border currency exchange and payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Currencies Direct is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Paystack

Paystack helps businesses in Africa get paid by anyone, from anywhere in the world. Thousands of businesses, from fast‑growing startups to large enterprises, use Paystack to power payments, including Xero, Qatar Airways and many more.

Founded in Nigeria and now active across multiple African markets, Paystack is backed by Stripe and is building the payments infrastructure that will power growth across the continent. In South Africa, we work with ambitious businesses across e‑commerce, fintech, retail, logistics, and digital services.

About the Role

The Business Development Lead will own Paystack’s Business Development and Account Management function in South Africa, with a primary focus on driving enterprise growth.

This is a senior leadership role. You will be the specialised subject matter expert for enterprise revenue in South Africa. 

You will set the commercial strategy, build and lead a high‑performing team, and personally guide our most strategic opportunities and customer relationships. You will navigate complex, multi‑stakeholder sales cycles, translate Paystack’s evolving strategy into clear priorities for your function, and ensure that South African enterprises see Paystack as a trusted advisor, not just a vendor.

What You’ll Be Responsible For

• Lead the SA BD & Account Management function
  Define the strategy, operating model, and targets for winning, growing, and retaining South Africa’s most important customers. Translate company strategy into clear, actionable priorities and metrics for your team.
  
  
• Build and lead a high‑performing team
  Hire, develop, and manage BD and Account Management managers and their teams. Set expectations, coach through complex deals, and create a culture of ownership, collaboration, and continuous learning.
  
  
• Own enterprise pipeline and forecast
  Devise annual plans with clear segment, territory, and vertical focus. Maintain an accurate pipeline and forecast multiple quarters ahead, consistently hitting targets and earning trusted‑advisor status with customers and leadership.
• Guide complex deal and account strategy
  Support managers on high‑stakes opportunities: multi‑product, multi‑stakeholder, and multi‑year deals. Help teams manage the sales cycle artfully, understanding which levers to pull to move deals forward while protecting Paystack’s long‑term interests.
  
  
• Drive executive‑level customer engagement
  Build and maintain relationships with C‑level executives (CFO, CTO, COO, CEO) at key accounts. Understand their business drivers deeply, shape mutually beneficial deal structures, and ensure Paystack is seen as a strategic partner.
  
  
• Champion product & technical excellence in the field
  Maintain strong product and technical fluency (APIs, integrations, payments architecture) and ensure your team does the same. Use this knowledge to articulate customer requirements internally and to co‑create solutions with Product and Engineering.
  
  
• Lead cross‑functional execution
  Frequently lead cross‑functional groups (Product, Engineering, Risk, Support, Legal, Finance) through difficult decisions and trade‑offs to unlock customer value, while upholding Paystack’s risk and compliance standards.
  
  
• Model Paystack’s mission and values
  Use Paystack’s goals and values to guide decisions and communicate the “why” behind them. Help your org do the same, and motivate teams to deliver against our mission to accelerate commerce across Africa.

Core Competencies for Success in this Role

The ideal candidate consistently demonstrates the following:

• Scope & Impact: Acts as the accountable leader for enterprise revenue in South Africa; decisions on business‑critical commercial matters are trusted and often final. Influences strategy and execution across multiple teams and leads other managers to deliver outcomes.
• Decision Making: Owns complex team and cross‑functional dynamics, makes clear calls in ambiguous situations, and stands behind those decisions while incorporating feedback.
• Communication & Collaboration: Communicates complex and evolving company strategy simply and persuasively. Aligns teams around priorities and frequently leads cross‑functional groups through challenging problems.
• Managerial Skills: Leads complex, multi‑disciplinary teams and managers. Invests meaningfully in coaching, performance management, and succession planning.
• Pipeline Management: Plans and executes over a full fiscal year, with robust account and territory plans and reasonably accurate forecasts several quarters ahead. Hits targets consistently.
• Product Knowledge & Technical Competence: Understands the business and technical drivers of customer requirements, engages credibly at senior levels, and reliably finds win‑win deal opportunities for customers and Paystack.
• Sales Process Execution: Manages and reviews the sales process end‑to‑end, combining strong process discipline with an intuitive grasp of the levers that move deals. Shares knowledge proactively and is regarded internally as a subject matter expert.

What We’re Looking For

• 10+ years in enterprise business development, sales, or strategic account management, with at least 4+ years leading managers and teams in high‑growth B2B environments (fintech, payments, SaaS, or financial services strongly preferred).
• Proven track record of owning a regional or segment P&L or revenue target and consistently meeting or exceeding aggressive goals.
• Demonstrated success leading complex, multi‑stakeholder enterprise deals and account strategies in South Africa; comfortable operating at C‑suite level.
• Strong understanding of South Africa’s payments and digital commerce landscape, or the ability to ramp quickly on local market dynamics, regulation, and competitive environment.
• High technical and product fluency - able to understand APIs, integrations, and payments architecture, and to translate between business and technical stakeholders.
• Evidence of building scalable sales systems: territory design, quota setting, forecasting, CRM discipline, and sales playbooks.
• Exceptional written and verbal communication skills, with the ability to frame trade‑offs and decisions clearly for both internal and external audiences.
• Deep alignment with Paystack’s mission and values, and a track record of leading teams in a way that reflects those values in day‑to‑day decisions.

Nice to Have

• Direct experience with payment gateways, merchant acquiring, or developer‑focused fintech products.
• Existing senior‑level relationships across South African enterprises in Paystack‑relevant verticals.
• Familiarity with modern sales methodologies (e.g., MEDDIC, Challenger) and revenue operations best practices.

Why Join Paystack?

• High impact: You will shape the strategy, team, and playbook that defines how Paystack wins the South African enterprise market.
• Leadership scope: Lead managers and teams across BD and Account Management, with significant influence on product and go‑to‑market decisions.
• Strong backing: Operate with the agility of a growth‑stage African fintech and the resources and network of Stripe.
• Growth and learning: Work alongside top‑tier colleagues across Africa and globally, with meaningful opportunities for regional and global leadership.
• Competitive total rewards: Market‑leading base compensation, performance‑based variable pay, equity, and comprehensive benefits.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

Company: Amity [ こども英会話専門校 アミティー ]

Location: Nationwide in Japan; Various locations on the islands of Honshu and Kyushu

Industry: Education / Teaching

Function: Teacher, Instructor (ELT, Conversational English)

Work Type: Full Time / Entry Level

Salary: ¥275,000 ~ ¥275,000 / Month

• Salary increase with 2nd year contract, based on evaluation

Job Description

All applicants residing in Japan (native English speakers, Filipino or those or currently residing in the Philippines) may apply directly to Amity by clicking this link: https://www.amity.co.jp/recruit/native/.  Domestic applicants will be handled by the Amity Japan Office.

Additionally, non-Native (Japanese and non-Japanese) teachers with high level English ability and business-level Japanese fluency may also be considered for other teaching positions. Salary and Employment stipulations will be different from the Native English Teacher position. Please see our Japanese website for more information at https://www.amity.co.jp/recruit/.

Candidates who submit Amity Applications with missing information may not be considered. Please understand that we are not able to respond to all applications.

*Please DO NOT contact or visit Amity branch schools directly, as they are not staffed to handle recruiting inquiries.

Please feel free to contact the recruiting offices with questions at any time during the application process. Contact information is available on our websites.