We are seeking an experienced Staff Platform Engineer / Software Engineer who will serve as a technical leader with dozens of engineering teams. You are someone who enjoys bridging the gap between software engineering and systems architecture, and not just managing infra, but building Internal Developer Platform (IDP) on Kubernetes, and APIs that enable scalability, efficiency, productivity, and developer joy. You are a "doer" who can pivot from writing high-quality production code to influencing the architectural direction of our CI/CD pipelines and service catalogs (e.g., Backstage), as well as be the next frontier of Generative AI integration.

Our Developer Experience (DevEx) organization’s mission is to partner with SentinelOne engineering teams to accelerate the velocity of software delivery through continuous innovation and standardization. We are building a platform that serves nearly 1,000 engineers to release services and features to our customers, making it easy to move from POC to production safely and quickly. We're also transforming our CI/CD from a traditional pipeline into an AI-driven engine - you will help us build a platform where AI proactively helps developers write & ship code, generates high-coverage test suites on the fly, and performs the first pass of PR reviews with human-level context. 

What Will You Do?

• Partner with Engineers, Build & Automate: The engineering teams are our primary customers - you will be working with them to understand their pain points and find long term solutions.
  • You will be building the IDP as the "Golden Path", and tools that improve the quality of life and streamlining the development process for the teams, so that they can build without having to worry about the underlying infrastructure.
  • You will be also building scalable solutions in collaboration with other infrastructure teams.
• Modernize the Stack: Collaborate with architects to evaluate and implement modern tools (e.g., ArgoCD, GitHub Actions) and deployment strategies (Canary, Blue/Green).
• Lead the AI-Driven CI/CD Shift: Architect and implement AI-powered workflows that assist in code generation, automated testing, and intelligent PR analysis to eliminate developer friction.
• Operational Ownership: Identify causes of toil across engineering orgs and eliminate them through automation, enhancing overall system reliability and developer satisfaction.
• Cross-Functional Influence: Partner with Product, Security, and Finance teams to align technical roadmaps with business value and customer needs. You will influence strategy and ensure our platform is as lean as it is powerful.
• Impact: You will participate in the full software development lifecycle, including requirements analysis, architecture design, coding, testing, and deployment.
• Deal with global scale: Our security SW products protect 15,000 enterprise and government clients across the globe, incl. 4 of Fortune 10, and process 9+ Petabytes of data daily and 3+ Trillion security events across multiple AWS/GCP regions and GovCloud, supported by a large Kubernetes control plane with 80+clusters and tens of thousands of nodes.

Our stack: Go, Python; Kubernetes, Docker, AWS, GCP, FedRAMP; GitHub Actions, ArgoCD; GitHub Enterprise; depending on the requirements of the service for communication, we use Kafka, REST API, GraphQL, gRPC, etc.; Postgres, MongoDB, Redis, ClickHouse; Prometheus/Thanos, Grafana

What Skills and Knowledge Will You Bring?

• Demonstrated proficiency in Go or Python. Experience in the full SDLC, from requirements to production-ready code
• Experience with AWS and/or GCP. Knowledge of Kubernetes or similar orchestration systems
• Experience with CI/CD tooling at scale (e.g., GitHub Actions, ArgoCD, Jenkins etc.) and GitOps approach
• Strong experience with Terraform, Pulumi, or similar IaC frameworks
• Familiarity with DevEx fundamentals, including Service Catalogs (Backstage), REST APIs, or gRPC
• Familiarity with both SQL (Postgres) and NoSQL (MongoDB, ClickHouse, or Redis)
• You are passionate about (and ideally have experience in) integrating LLMs and AI agents into the developer workflow to drive productivity
• Excellent problem-solving skills, strong ownership and accountability, with proven experience driving large, impactful projects
• Strong communication skills and ability to articulate technical concepts and influence engineering direction across teams, departments, and stakeholders in multiple time zones

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

• Salary starting from 5000 EUR/month. Annual bonus based on company performance, paid in two installments. The final base salary may be adjusted based on the individual skills and experience of the selected candidate.
• Enjoy flexible working hours and the option to work remotely from anywhere in Slovakia. We offer access to major co-working spaces for those who prefer an office environment. In Czechia, you can also work from our modern offices in Prague or Brno.
• Stock & Bonuses: Grant of Restricted Stock Units with a 4-year vesting plan, annual performance-based bonuses, and an employee stock purchase plan.
• Time Off & Well-being: Flexible Time Off, on top of the standard 5 weeks vacation, flexible paid sick days, fully paid Short Term Sick/Nursing Leave, 16-week parental leave, grandparent leave, and additional company holidays.
• Insurance & Wellbeing: Pension Insurance Contribution, Premium life insurance, Paid Multisport Benefit Card and a Global Employee Assistance Program.
• Work Perks: Monthly meal and well-being allowance, high-end MacBook/Windows laptop, work-from-home support, and Multisport card paid by SentinelOne.
• Growth & Community: LinkedIn Learning, internal mentoring, educational support, generous referral bonuses, and optional company events (sports, BBQs, charity).

Be part of an inclusive, innovative workplace that values belonging, flexibility, and growth!

We are seeking an experienced Staff Software Engineer / Platform Engineer who will serve as a technical leader with dozens of engineering teams. You are someone who enjoys bridging the gap between software engineering and systems architecture, and not just managing infra, but building Internal Developer Platform (IDP) on Kubernetes, and APIs that enable scalability, efficiency, productivity, and developer joy. You are a "doer" who can pivot from writing high-quality production code to influencing the architectural direction of our CI/CD pipelines and service catalogs (e.g., Backstage), as well as be the next frontier of Generative AI integration.

Our Developer Experience (DevEx) organization’s mission is to partner with SentinelOne engineering teams to accelerate the velocity of software delivery through continuous innovation and standardization. We are building a platform that serves nearly 1,000 engineers to release services and features to our customers, making it easy to move from POC to production safely and quickly. We're also transforming our CI/CD from a traditional pipeline into an AI-driven engine - you will help us build a platform where AI proactively helps developers write & ship code, generates high-coverage test suites on the fly, and performs the first pass of PR reviews with human-level context. 

What Will You Do?

• Partner with Engineers, Build & Automate: The engineering teams are our primary customers - you will be working with them to understand their pain points and find long term solutions.
  • You will be building the IDP as the "Golden Path", and tools that improve the quality of life and streamlining the development process for the teams, so that they can build without having to worry about the underlying infrastructure.
  • You will be also building scalable solutions in collaboration with other infrastructure teams.
• Modernize the Stack: Collaborate with architects to evaluate and implement modern tools (e.g., ArgoCD, GitHub Actions) and deployment strategies (Canary, Blue/Green).
• Lead the AI-Driven CI/CD Shift: Architect and implement AI-powered workflows that assist in code generation, automated testing, and intelligent PR analysis to eliminate developer friction.
• Operational Ownership: Identify causes of toil across engineering orgs and eliminate them through automation, enhancing overall system reliability and developer satisfaction.
• Cross-Functional Influence: Partner with Product, Security, and Finance teams to align technical roadmaps with business value and customer needs. You will influence strategy and ensure our platform is as lean as it is powerful.
• Impact: You will participate in the full software development lifecycle, including requirements analysis, architecture design, coding, testing, and deployment.
• Deal with global scale: Our security SW products protect 15,000 enterprise and government clients across the globe, incl. 4 of Fortune 10, and process 9+ Petabytes of data daily and 3+ Trillion security events across multiple AWS/GCP regions and GovCloud, supported by a large Kubernetes control plane with 80+clusters and tens of thousands of nodes.

Our stack: Go, Python; Kubernetes, Docker, AWS, GCP, FedRAMP; GitHub Actions, ArgoCD; GitHub Enterprise; depending on the requirements of the service for communication, we use Kafka, REST API, GraphQL, gRPC, etc.; Postgres, MongoDB, Redis, ClickHouse; Prometheus/Thanos, Grafana

What Skills and Knowledge Will You Bring?

• Demonstrated proficiency in Go or Python. Experience in the full SDLC, from requirements to production-ready code
• Experience with AWS and/or GCP. Knowledge of Kubernetes or similar orchestration systems
• Experience with CI/CD tooling at scale (e.g., GitHub Actions, ArgoCD, Jenkins etc.) and GitOps approach
• Strong experience with Terraform, Pulumi, or similar IaC frameworks
• Familiarity with DevEx fundamentals, including Service Catalogs (Backstage), REST APIs, or gRPC
• Familiarity with both SQL (Postgres) and NoSQL (MongoDB, ClickHouse, or Redis)
• You are passionate about (and ideally have experience in) integrating LLMs and AI agents into the developer workflow to drive productivity
• Excellent problem-solving skills, strong ownership and accountability, with proven experience driving large, impactful projects
• Strong communication skills and ability to articulate technical concepts and influence engineering direction across teams, departments, and stakeholders in multiple time zones

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

• Salary starting from 5000 EUR/month. Annual bonus based on company performance, paid in two installments. The final base salary may be adjusted based on the individual skills and experience of the selected candidate.
• Enjoy flexible working hours and the option to work remotely from anywhere in Slovakia. We offer access to major co-working spaces for those who prefer an office environment. In Czechia, you can also work from our modern offices in Prague or Brno.
• Stock & Bonuses: Grant of Restricted Stock Units with a 4-year vesting plan, annual performance-based bonuses, and an employee stock purchase plan.
• Time Off & Well-being: Flexible Time Off, on top of the standard 5 weeks vacation, flexible paid sick days, fully paid Short Term Sick/Nursing Leave, 16-week parental leave, grandparent leave, and additional company holidays.
• Insurance & Wellbeing: Pension Insurance Contribution, Premium life insurance, Paid Multisport Benefit Card and a Global Employee Assistance Program.
• Work Perks: Monthly meal and well-being allowance, high-end MacBook/Windows laptop, work-from-home support, and Multisport card paid by SentinelOne.
• Growth & Community: LinkedIn Learning, internal mentoring, educational support, generous referral bonuses, and optional company events (sports, BBQs, charity).

Be part of an inclusive, innovative workplace that values belonging, flexibility, and growth!

Bloomreach is seeking a seasoned Senior Machine Learning Engineer to own the design and implementation of cutting-edge AI and GenAI driven algorithmic components for contextual personalization, predictions and behavioral insights that are used to personalize digital experiences for our customers. We are currently allowing flexibility for our employees to work from anywhere for the respective region (Central & Eastern Europe) or we are happy to meet you in our offices in Bratislava (Slovakia) or Brno, Prague (Czechia) on a full-time basis. The salary starts at €4,800 gross per month, along with restricted stock units and other benefits. 

Your Responsibilities:

• Design, develop, and enhance ML/AI models which Predictions, Contextual Personalization and our new agentic workflows
• Process historical data, product catalog and user behaviours to extract hidden relations and features.
• Conduct research to explore ongoing cutting-edge ML techniques and conduct a quick POC.
• Work closely with ML Engineers to integrate and scale ML components to a production-level that can handle terabytes of data.
• Continuously learn and stay up to date with the current state-of-the-art techniques by reading research papers and attending AI/ML conferences.

Qualifications:

• BS/MS degree in Computer Science or a related discipline with a strong mathematical foundation and excellent programming skills (primarily Python)
• At least 3 years of experience building ML-driven fast and scalable ML/analytical algorithms in a corporate/startup environment.
• Strong awareness and understanding of recent trends in Generative AI and LLMs. Experience in working with GenAI stack will be treated as strong credentials.
• Strong understanding of various machine learning and natural language processing technologies, such as classification, information retrieval, clustering, knowledge graph, semi-supervised learning and ranking.
• Excellent exploratory data analysis skills with the ability to slice and dice data at scale using SQL in BigQuery.
• Good problem solving and analytical skills. Ability to learn and adapt to newer ML technologies.
• Exposure to deep learning stack (PyTorch/Keras/TensorFlow) and techniques (Representation/Transfer Learning, RNN/LSTM, Transformers).
• Experience working with Big Data in a cloud based production environment (AWS/GCP/Azure).
• Effective communication skills in English, both verbally and in written form.

#LI-KP1

Are you looking for a cutting-edge tech stack to work with on a daily basis? We are currently expanding our Campaigns team and are looking for a new colleague to join as a Senior Software Engineer.

For candidates at the P3 / Senior Software Engineer level, starting monthly compensation begins at 3700 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Bratislava, Brno, Prague) or from home on a full-time basis, you‘ll become a core part of the Engineering Team.

What challenge awaits you?

As a Senior Software Engineer at our company, you'll come face-to-face with exciting, high-end technical challenges. You'll be a part of a team that delivers magical customer experiences through personalized omnichannel marketing campaigns. You’ll work on  implementing new microservices into our architecture, managing high-throughput systems, and enhancing the speed and reliability of our platform. You will utilize cutting-edge AI-powered solutions, such as GenAI and LLMs. 

You'll collaborate closely with other engineering teams and product managers to ensure seamless integration of our campaigns automation features with the rest of our platform, fostering a culture of collaboration and innovation. This role offers a unique opportunity to combine your technical expertise with a passion for customer experience enhancement and a desire to empower businesses with data-driven personalization.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for product features into technical specifications and design documents.
• Collaborate with other engineering teams to ensure a unified software architecture.
• Define and develop back-office API endpoints as well as high-performance serving endpoints.
• Develop and implement high-throughput, scalable and reliable systems to support new features.
• Deploy and monitor new features in production, ensuring seamless integration with existing systems.

b. Ensure quality and performance of developed solution

• Perform API testing, including unit tests, system tests and performance tests.
• Implement monitoring systems and dashboards to track the performance of our systems in production, identify potential issues, and optimize for speed and cost efficiency.
• Contribute to developing and implementing DevOps best practices within the team.

c. Support and Maintain owned components

• Maintain end-to-end features, encompassing microservices, back-office APIs, and high-performance serving APIs.
• Provide ongoing support and maintenance for existing features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.

What technologies and tools does the Campaigns team work with?

• Programming languages - Go, Python
• Google Cloud Platform services - GKE, BigQuery, BigTable, GCS, VertexAI 
• Data Storage and Processing - MongoDB, Redis, Kafka 
• Software and Tools - Grafana, Gitlab, Jira, Productboard, PagerDuty, CursorAI, Copilot 

The owned area focuses on Marketing Campaigns Automation, including scheduling, audience management, content personalization and delivery. We support various marketing channels, such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks. We use Jinja for personalization and utilize ML models for content generation. Therefore, having experience in the mentioned areas is an advantage.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in Go or Python engineering, system design, and maintenance in the area of campaign automation.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in at least one of the following languages: Go or Python, which are essential for building our data-driven features.
• Solid understanding of microservice-oriented architecture and experience in building systems with high throughput and low latency APIs. Familiarity with service orchestration and management (e.g. GKE).
• Experience with version control systems (Git) and CI/CD pipelines. We utilize Git for code management and CI/CD pipelines for efficient development and deployment.
• Familiarity with database management (preferably MongoDB and Redis) and event streaming (e.g. Apache Kafka).
• Experience with integrating omnichannel communication such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks would be a valued asset.
• Interest in Generative AI and its applications is a plus.

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

#LI-KP1

Bloomreach is seeking an AI Customer Lifecycle Manager to orchestrate AI-powered customer engagement across the entire customer lifecycle. In this role, you will work hand-in-hand with Marketing Ops, Customer Success, RevOps, and team to ensure AI capabilities intelligently serve every customer interaction - from onboarding and enablement to renewals, upsell, and support escalations. You'll play a key role in designing customer programs that adapt based on customer type and engagement patterns, turning data into actionable GTM insights that shape how we engage customers at scale. 

You'll also own the development of usage analytics and reporting tools that give customers visibility into their own adoption while simultaneously surfacing strategic intelligence for Bloomreach's go-to-market decisions. The ideal candidate combines deep understanding of customer success operations with technical aptitude, thrives in cross-functional collaboration, and is motivated to make AI the engine behind smarter, more personalized customer relationships. The focus is on delivering the right program for every customer communication based on customer segment and needs, using AI to personalize outreach and share relevant updates (for example, automated usage reports or product tips tailored to each customer).

Your salary starts from 3500 € gross per month with restricted stock units and other benefits included. You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.  

Your job will be to:

• Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type.
• Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction.
• Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities.
• Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types.
• Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage.
• Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement.
• Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

Your success story will be:

• 30–60 days: AI-driven communication programs are piloted for key customer segments, and internal teams begin to treat AI as a trusted partner - confidently offloading routine outreach (like usage summaries and check-in emails) to autonomous programs that save time and enhance the relevance of each touchpoint. Early feedback from customers is positive, as they receive timely, personalized communications that add value to their experience.
• 60–120 days: The AI customer engagement foundation evolves into a global program rolled out across all customer types, with optimization in play. You can demonstrate faster onboarding times, higher feature adoption rates, and clear improvements in customer engagement metrics. 
• 3-6 months:  There are early signs of higher customer satisfaction and retention, as AI-powered touchpoints drive a quicker journey to value and more proactive support for every customer.
  
  

You have the following experience and qualities:

• Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments.
• Tech & tools savvy: You're fluent in tools like Salesforce or (similar CRM), generative AI tools, and analytics dashboards. You understand workflow automation. You quickly learn new technologies and leverage them to drive automation.
• Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction.
• Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions.
• Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals.
• Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

#LI-KP1

Bloomreach is seeking an AI Customer Lifecycle Manager to orchestrate AI-powered customer engagement across the entire customer lifecycle. In this role, you will work hand-in-hand with Marketing Ops, Customer Success, RevOps, and team to ensure AI capabilities intelligently serve every customer interaction - from onboarding and enablement to renewals, upsell, and support escalations. You'll play a key role in designing customer programs that adapt based on customer type and engagement patterns, turning data into actionable GTM insights that shape how we engage customers at scale. 

You'll also own the development of usage analytics and reporting tools that give customers visibility into their own adoption while simultaneously surfacing strategic intelligence for Bloomreach's go-to-market decisions. The ideal candidate combines deep understanding of customer success operations with technical aptitude, thrives in cross-functional collaboration, and is motivated to make AI the engine behind smarter, more personalized customer relationships. The focus is on delivering the right program for every customer communication based on customer segment and needs, using AI to personalize outreach and share relevant updates (for example, automated usage reports or product tips tailored to each customer).

You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.   

Your job will be to:

• Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type.
• Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction.
• Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities.
• Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types.
• Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage.
• Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement.
• Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

Your success story will be:

• 30–60 days: AI-driven communication programs are piloted for key customer segments, and internal teams begin to treat AI as a trusted partner - confidently offloading routine outreach (like usage summaries and check-in emails) to autonomous programs that save time and enhance the relevance of each touchpoint. Early feedback from customers is positive, as they receive timely, personalized communications that add value to their experience.
• 60–120 days: The AI customer engagement foundation evolves into a global program rolled out across all customer types, with optimization in play. You can demonstrate faster onboarding times, higher feature adoption rates, and clear improvements in customer engagement metrics. 
• 3-6 months:  There are early signs of higher customer satisfaction and retention, as AI-powered touchpoints drive a quicker journey to value and more proactive support for every customer.
  
  

You have the following experience and qualities:

• Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments.
• Tech & tools savvy: You're fluent in tools like Salesforce or (similar CRM), generative AI tools, and analytics dashboards. You understand workflow automation. You quickly learn new technologies and leverage them to drive automation.
• Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction.
• Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions.
• Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals.
• Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

#LI-KP1