Equity Research Jobs in Serbia.
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Director of Product, Lab
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Highlights
- Location: Serbia, Remote (core hours 9:00–18:00 CET)
- Stock options
- Languages: Fluent in English and Russian
- Reports to VP, Product
About Fundraise Up
Fundraise Up is a global fundraising platform that powers tens of millions of dollars in donations every month for leading nonprofits — including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. We're known for product quality, performance, and a 4.9/5 rating across top review platforms.
As we scale the core, we're deliberately investing in high-risk, high-upside product bets that could define the future of digital fundraising. That's where the Lab comes in.
The Lab
The Lab is Fundraise Up's 0→1 track. It operates ahead of the roadmap, investigating opportunities driven by new technologies, AI, data, and infrastructure shifts — often before there's a clear buyer or demand signal.
The Lab does not run scaled products. It finds, validates, and hands off the ones worth scaling.
The Role
This is a player-coach role. You'll build and lead the Lab function while personally owning 1–2 of the highest-leverage bets.
Your job is to reduce uncertainty, not ship features. You'll own ideas end-to-end — from hypothesis framing through fast experiments to explicit investment decisions: scale, pivot, or kill. Most ideas should die early. A few may graduate into Core or New Products with strong evidence behind them.
Success = learning velocity, decision quality, and team leverage — not output volume or adoption.
Key Responsibilities
- Portfolio & Strategy: Own the Lab bet portfolio. Size opportunities, set entry/exit criteria, and make decisive scale/iterate/kill calls. Maintain a visible exploration backlog.
- Experimentation: Frame experiments around the single riskiest assumption. Define kill criteria before building. Choose the right fidelity (prototype, spike, wizard-of-oz, no-code, live pilot). Ship fast and protect learning speed.
- Investment Decisions: Synthesize results into opinionated recommendations. Communicate what was tested, learned, and what remains unknown. Kill zombie initiatives — every experiment ends with a decision.
- Handoffs: When a bet shows strong signal, prepare validated hypotheses, evidence packs, risks, and a proposed scaling model. Transfer ownership fully.
- GTM & Partnerships: Source and close lighthouse pilots with clear scope, metrics, and off-ramps. Identify enabling partners and join strategic calls to move pilots to business validation.
- Team: Build a repeatable Lab Operating System (pipeline reviews, kill reviews, demo days, post-mortems).
- AI & Transparency: Use AI tools to accelerate research, synthesis, and prototyping. Explore AI-enabled product ideas with a realistic lens on cost, data, and accuracy. Publish decision memos and share failed experiments openly.
What Great Looks Like in 12 Months
- 3–5 high-risk bets tested with clear outcomes (scaled, iterated, or killed with rationale)
- 1–2 bets graduated to New Products or Core with evidence packs and clean handoffs
- A transparent kill list that saves months of misdirected effort
- A functioning Lab team with clear ownership, experiment discipline, and stakeholder trust
- A repeatable Lab Operating System that compounds learning
Requirements
Experience (Must-Have)
- 8–10+ years in Product with a proven 0→1 track record
- Personally owned multiple high-risk bets with explicit go/kill decisions
- 3+ years managing PMs (player-coach or group lead)
- Fluency across validation tools: discovery, prototypes, engineered MVPs — knows when each is appropriate
- Cross-functional leadership across Eng/Design/Analytics and GTM; comfort in pre-sales/pilot settings
- Experience where learning speed mattered more than polish and real downside risk was present
AI & Technical Judgment (Critical)
- Hands-on experience using AI as a product-building and exploration tool
- Can prototype with LLMs, APIs, or modern tooling and ship a functional prototype quickly
- Able to scope AI experiments realistically and judge feasibility without full engineering validation
- Can spot capability shifts and turn them into testable hypotheses
- Evaluates build vs. buy vs. partner decisions
This background often comes from: founder/co-founder roles, early-stage startups, internal labs/innovation teams, or new market bets inside larger companies.
Bonus
- Ex-founder with a clear ship/scale/kill story and measurable outcomes
- Payments, fintech, e-commerce, or nonprofit domain experience
- EU market familiarity (PSD2/SCA, data/privacy norms) and additional languages
This Role Is Not For You If…
- Your background is mostly in roadmap-driven delivery with stable scope
- You prefer incremental optimization of mature products
- You need long planning cycles and large teams to move
- You avoid pilot conversations or hesitate to ask customers for real commitments
- Ambiguity makes you uncomfortable
Why Work With Us
- Real ownership over high-impact bets with the authority and team to pursue them
- Leadership that values clear thinking over activity
- Permission — and expectation — to kill bad ideas early
- Access to real customers, real data, and real constraints
- Flat structure, transparent culture, and equity participation
Benefits
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
- Private medical insurance for the employee and their family
- 20 paid vacation days per year
- 15 paid public holidays per year
- 5 company-paid sick leave days
- English learning courses.
- Relevant professional education.
- Gym or swimming pool.
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- Co-working.
- Remote working.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Ready to apply?
Apply to Fundraise Up
Product Analyst, Donor Portal
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Highlights:
Location: Serbia, Remote
Language: Russian-speaking team; Professional working proficiency in English (B1 or higher)
About Us
Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.
The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.
We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.
The Team
Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.
We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.
About the Role
We’re looking for a Product Analyst to join the Donor Portal (Donor Experience) team. The Donor Portal team owns the post-donation experience – everything that happens after a donor completes a donation. The team focuses on reducing churn and increasing subscription LTV by improving subscription management within the donor portal (pauses, amount changes, skipping charges, etc.), as well as enhancing donor communications via email.
What You’ll Do
- Run A/B tests
- Identify insights in data, conduct research, and help product teams uncover growth opportunities.
- Work with retention rate and subscription/supporter LTV metrics.
- Design and build data marts.
- Develop and maintain BI dashboards.
- Handle ad-hoc requests from product teams.
Requirements
- 5+ years of professional experience as a Data Analyst or Product Analyst.
- A strong foundation in mathematical statistics and probability theory.
- Advanced proficiency in SQL.
- Expertise in Python and its data analysis libraries (NumPy, Pandas, Matplotlib, Scikit-learn).
- Hands-on experience with BI tools (Tableau, Power BI, Metabase).
- Strong written English for clear documentation and communication.
- A proactive, detail-oriented mindset with a passion for solving complex problems.
Our Tech Stack
- Languages & Libraries: Python
- Databases: ClickHouse, MongoDB, PostgreSQL
- BI & Visualization: Tableau, Grafana
- Orchestration: Airflow
- Version Control: Git
Bonus points
- Curiosity and a hypothesis-driven mindset
- Ability to communicate complex analytical concepts to non-technical audiences
- Detail-oriented with a strong sense of ownership
- Comfort working in fast-paced, data-rich environments
Why work with us
- A strong, collaborative product team that owns what it builds
- Clear product vision and access to real customer feedback from global nonprofit leaders
- Flat structure: no politics, just great work with great people
- Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
- Long-term focus: we offer equity options and value sustained, meaningful contribution
Benefits
- Private medical insurance for the employee and their family
- 20 paid vacation days per year
- 15 paid public holidays per year
- 5 company-paid sick leave days
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
- Co-working
- Remote working
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Ready to apply?
Apply to Fundraise Up
Product Manager, Core Markets
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Highlights
- Location: Serbia, Remote (CET)
- Stock Options
- Language: Russian-speaking team; English fluency required (C1)
About Fundraise Up
We’re Fundraise Up — a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Our platform powers tens of millions of dollars in monthly donations for nonprofits including UNICEF and the Alzheimer’s Association, with a 4.9/5 rating across top review platforms.
About the Role
The Core Markets team is responsible for scaling Fundraise Up from $50M toward $200M+ ARR. We are looking for a senior Product Manager to own a strategic direction within Core Markets — one that requires thinking in years, not quarters.
This is an individual contributor (IC) role with no dedicated dev team of your own. You will work closely with GTM, and other Product Managers to identify the biggest opportunities, build conviction from evidence, and shape the long-term product strategy for your domain. The person who comes in will define what this area looks like — that’s both the challenge and the opportunity.
You are not here to execute a roadmap that already exists. You are here to figure out what the roadmap should be, make the case, and drive it forward.
What You’ll Do
- Define the long-term product strategy for your domain within Core Markets — from initial research and market analysis through to a coherent, evidence-backed direction.
- Turn heterogeneous customer and market signals into structured, rigorous cases that can drive organizational decisions — not “I talked to five customers”, but a properly constructed argument.
- Work closely with GTM to understand market dynamics, competitive landscape, and go-to-market opportunities in your domain.
- Identify and size the most impactful product bets; present strategy, hypotheses, and learnings to leadership and stakeholders.
- Collaborate with Product Owners who handle delivery; your job is to set direction and create conviction, not to manage sprints.
- Build business cases with a clear commercial lens: TAM, revenue opportunity, risk, prioritization.
Requirements
- Senior Product Manager or Head of Product level, with experience owning large, strategic product areas.
- Exceptional at structuring ambiguous problems — you can take messy information and produce a clear, defensible framework.
- Strong business and commercial thinking: you connect product decisions to revenue and market outcomes.
- Experience working at both a large company and a small/startup company.
- Comfortable as an IC: you’re excited to contribute individually at a high level rather than manage a team.
- Experience collaborating with GTM (Sales, Marketing, Partnerships) and influencing without authority.
- Fluent English (C1+) and Russian.
Bonus Points
- Background in management consulting followed by a move into product — this combination is highly valued.
- Experience working with or in international teams
- Prior experience as a “Principal PM” or equivalent senior IC role.
- Comfort operating in a fast-scaling environment with limited defined processes.
Why Join Us
- Enormous scope of impact: the business is growing fast and this role has a direct line to its trajectory.
- Work directly with the CPO and leadership on defining the future of the product.
- Flat structure, no politics, genuine ownership.
- Transparent culture and long-term equity upside.
Benefits
- Private medical insurance for the employee and their family
- 20 paid vacation days per year
- 15 paid public holidays per year
- 5 company-paid sick leave days
- English learning courses.
- Relevant professional education.
- Gym or swimming pool.
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- Co-working.
- Remote working.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Ready to apply?
Apply to Fundraise Up
Product Manager, Geo Expansion
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Highlights
- Location: Serbia, Remote (CET)
- Stock Options
- Language: Russian-speaking team; English fluency required (C1)
About Fundraise Up
We’re Fundraise Up — a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. Our platform is trusted by leading nonprofits including UNICEF and the Alzheimer’s Association, with a 4.9/5 rating across top software review platforms.
About the Role
The Core Markets team is responsible for scaling Fundraise Up from $50M toward $200M+ ARR. We are looking for a Product Manager who will own the internationalization of our product — taking what works brilliantly in the US and successfully replicating it in the UK and Europe.
This is a high-ownership, delivery-intensive role. You will navigate regulatory, legal, payment, and localization requirements across markets, coordinate multiple product and GTM teams, and drive end-to-end launches. You are the person who gets things across the finish line.
What You’ll Do
- Identify and prioritize international markets based on volume potential and ease of entry — combining market research with business judgment.
- Define the full scope of product adaptations required: local compliance, payment methods, language/UX localization, regulatory requirements.
- Act as the central coordinator across legal, finance, product, and GTM — translating scope into delivery by aligning multiple teams around a shared timeline.
- Work closely with Product Owners who will execute delivery; your job is to orchestrate and unblock, not to disappear after scoping.
- Own the launch end-to-end — from market selection through go-live — and track outcomes post-launch.
- Communicate progress, risks, and learnings to leadership and cross-functional stakeholders.
Requirements
- Proven experience as a Product Manager with a track record of shipping in complex, multi-stakeholder environments.
- Strong delivery mindset: you get things done, meet commitments, and treat alignment gaps as your problem to solve.
- Experience working at both a large company (process, structure, scale) and a small/startup company (speed, ambiguity, hands-on work).
- Prior experience with product localization, internationalization, or multi-market expansion.
- Comfortable working without a dedicated development team — you lead through influence across shared resources.
- Experience collaborating with GTM teams (Sales, Marketing, Partnerships, CS).
- Fluent English (C1+) and Russian.
Bonus Points
- Background in payments, processing, or banking (deep familiarity with regulatory environments).
- Experience launching products in the UK or EU markets specifically.
- Comfort operating without defined processes — you build the system while delivering the result.
Why Join Us
- Large, direct impact on the company’s international growth trajectory.
- Flat structure: no politics, just great work with great people.
- Transparent culture — we share how we’re growing, where revenue comes from, and what’s next.
- Equity options and long-term focus.
Benefits
- Private medical insurance for the employee and their family
- 20 paid vacation days per year
- 15 paid public holidays per year
- 5 company-paid sick leave days
- English learning courses.
- Relevant professional education.
- Gym or swimming pool.
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- Co-working.
- Remote working.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Ready to apply?
Apply to Fundraise Up
Senior ML-Engineer, Finance
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Highlights:
Role: Senior ML-Engineer, Finance
Location: Serbia, Remote
Language: Strong English required (C1)
About Us
Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.
The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.
We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.
The Team
Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.
We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.
About the Role
We're looking for an ML Engineer with 5+ years of production experience to own a high-impact client intelligence initiative. Following a successful proof-of-concept with an external consultant, we are bringing this project fully in-house. The ultimate goal is to generate a comprehensive, enriched list of all potential clients globally — understanding their product requirements, industry verticals, and overall revenue potential — and deploy a scoring model that feeds directly into our sales pipeline.
This is an end-to-end ownership role. You will build from the ground up: data collection, enrichment, modeling, and production deployment. The project is co-managed by company executives and has a high strategic value.
What You’ll Do
- Build a market intelligence data-base via collecting different types of data (scraping, enrichment), fixing data pipeline and creating an ML model for scoring and analysis of the raw data.
- Design and operate scrapers to extract key signals from nonprofit websites, including products used, payment tools, and industry vertical indicators.
- Develop critical filters such as an "Is this website for fundraising?" binary classifier, alongside other features that distinguish high-potential prospects.
- Source and integrate financial data from international nonprofit registries, as well as third-party signals from SimilarWeb and Facebook.
- Store and structure the enriched dataset in our internal database, making it accessible and useful across the broader team for research and analysis.
- Work closely with the sales team to understand their qualification criteria. Analyze disqualified accounts in Salesforce to identify common exclusion patterns and refine scoring accordingly.
- Deploy the scoring model and own the process of integrating outputs into Salesforce in a clean, maintainable way.
- Build a scraper to monitor existing clients' websites, tracking whether Fundraise Up tools are correctly implemented across their properties.
Challenges You'll Navigate
- At the scale of ~1 million domains, expect domain duplicates, inconsistent data, and significant noise. You'll need to develop robust, cost-efficient filtering pipelines.
- A single model won't cover everything — you'll likely build several targeted sub-models tailored to specific verticals and geographies as the project matures.
- All of this needs to be accomplished without incurring high infrastructure or data costs. Pragmatic, scrappy solutions are valued here.
Requirements
- 5+ years of ML/DS experience solving real product problems
- Strong expertise in ML and mathematical statistics: solid knowledge of classical algorithms (especially gradient boosting) and understanding of modern NLP/LLM approaches
- Proven experience with large-scale web scraping and data pipeline construction
- Metrics-driven mindset: ability to connect ML metrics (ROC-AUC, F1, RMSE) with business metrics (conversion rate, LTV)
- Strong engineering culture: confident in Python with a product-oriented approach; we value clean code, knowledge of design patterns, and solid engineering practices
- Advanced SQL; ability to independently build complex datasets in ClickHouse and work with MongoDB
- MLOps understanding: hands-on experience with experiment tracking and production workflows (Docker, Git, CI/CD)
- Autonomy: ability to break down ambiguous problems, choose the right tech stack, and deliver to production
Our Tech Stack
Core: Python (uv, ruff), FastAPI, Pydantic, Docker
Models: CatBoost, Uplift Modeling (CausalML), OpenAI (RAG, Prompt-Engineering)
Data: ClickHouse, MongoDB, pandas, Polars, Redis
MLOps: MLflow, Airflow
Monitoring: Grafana, Sentry
Infra: linux server admin, distributed computation
Bonus points
- Curiosity and a hypothesis-driven mindset
- Ability to communicate complex analytical concepts to non-technical audiences
- Detail-oriented with a strong sense of ownership
- Comfort working in fast-paced, data-rich environments
Why work with us
- A strong, collaborative product team that owns what it builds
- Clear product vision and access to real customer feedback from global nonprofit leaders
- Flat structure: no politics, just great work with great people
- Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
- Long-term focus: we offer equity options and value sustained, meaningful contribution
Benefits
- Private medical insurance for the employee and their family
- 20 paid vacation days per year
- 15 paid public holidays per year
- 5 company-paid sick leave days
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
- Co-working
- Remote working
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Ready to apply?
Apply to Fundraise Up
UX Product Researcher
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Highlights
- Base Salary: 351,500 - 445,000 Serbian dinars gross
- Location: Serbia Remote
- Stock options
- Languages: Fluent in Russian and English
About Fundraise Up
We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.
A Truly Global Product
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
The Team
We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset.
About the role
Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact. We’re looking for a UX Researcher to join our Product Research Team and raise the quality, speed, and decision-making power of research across the product.
This role combines classic UX research and Product Discovery: new markets, segments, and product opportunities. You will work across both B2C and B2B contexts: donor-facing experiences (B2C) and nonprofit/org-facing workflows (B2B).
What You'll Do
- Take a research initiative from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions.
- Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline.
- Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation — no hand-holding.
- Be the cross-team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics, and turn them into testable research questions.
- Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research.
- Produce outputs people can use immediately: key findings, decisions, trade-offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics).
- Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new.
- Be the user best friend: ensure user needs and constraints are represented in product decisions – not just opinions.
Requirements
- Proven experience running research end-to-end with high ownership.
- Strong methodological toolkit and judgment: you can pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade-offs clearly.
- Experience working across both B2C and B2B products and audiences.
- Fluent English — all participants are English-speaking; you moderate and present in English.
- Can work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus.
- Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions.
- High research quality bar: structured methodology, and ethical practice.
- Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
- Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters.
- You don’t need to be a marketer, but you should understand core terms and how they affect research and insights.
- Be the team’s source of new knowledge: run a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources, then share regular updates so the team stays current and avoids blind spots.
- Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards.
Strong plus
- NN/g certifications.
- Academic/scientific research background (graduate/PhD track).
- PostHog / Tableau (or similar analytics tools).
- Productboard (or other insights repository tools).
- Mentoring/teaching (workshops, onboarding, sharing research craft).
Why work with us
- A strong, collaborative product team that owns what it builds
- Clear product vision and access to real customer feedback from global nonprofit leaders
- Flat structure: no politics, just great work with great people
- Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
- Long-term focus: we offer equity options and value sustained, meaningful contribution
Benefits
- Private medical insurance for the employee and their family
- 20 paid vacation days per year
- 15 paid public holidays per year
- 5 company-paid sick leave days
- English learning courses.
- Relevant professional education.
- Gym or swimming pool.
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- Co-working.
- Remote working.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Ready to apply?
Apply to Fundraise Up
Location Details: Serbia - Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Working hours: 1pm - 9pm CET Monday to Friday
Are you passionate about assisting customers with all of their technical needs? Do you love to guide customers to success? If so, come join our Hosting Support team. Hosting support chat guide, supports GoDaddy’s hosting customers on multiple channels, primarily via messaging. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new products and services offering and contract extension options, and will cross-sell additional products/services.
What you'll get to do...
- You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
- You will provide technical feedback on processes and procedures to reduce customer concerns
- You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
- You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
- Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
Your experience should include...
- Someone who wants to make a big impact on local businesses AND be part of a winning team
- Sales driven with 1+ years of sales experience
- Proven track record of exceeding monthly and quarterly sales goals
- A desire to develop and grow with an in-depth onboarding program and ongoing sales training cutting edge sales training and programs
- Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients
- An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous
- The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have
- Minimum direction required on most customer support interactions
- Supporting team members in solving technical queries
- Ability to work in a team environment
- It also requires the ability to work schedules with pre-defined breaks and lunch periods
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy
Location Details: Serbia
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Join Our Team...
GoDaddy is the biggest services platform for entrepreneurs globally. We aim to empower our 21 million customers and entrepreneurs worldwide by providing them with the necessary help and tools to grow online
Design world-class products for Millions of next-gen Entrepreneurs: This is a unique opportunity to join our GoDaddy Studio & Business Building Tools team, crafting engaging experiences that empower entrepreneurs worldwide. You’ll be designing for mobile web experiences, along with Studio’s mobile and web applications, helping users create, brand, and grow their businesses across digital platforms, including social media, websites, and commerce
This role sits at the intersection of creativity and business-building, focusing on intuitive design solutions that make complex workflows simple and delightful
- We prioritize deep discovery and research to understand user needs
- We collaborate closely with our design team and cross-functionally with PMs and engineers in tight-knit squads
- We use Figma and FigJam for design & brainstorming, Slack and Loom for async updates, and Confluence and Jira for documentation
- We believe in fast iteration and usability testing, running our own research to validate ideas
- We keep Wednesdays meeting-free to allow for focus time
- We work asynchronously across multiple time zones and rely on clear documentation to ensure seamless communication and collaboration
What you'll get to do...
- Own end-to-end design execution across mobile web experiences, along with Studio’s mobile and web applications, ensuring a seamless, engaging, and consistent user experience
- Solve complex design challenges, balancing business needs with customer insights and outstanding usability
- Craft and advocate for scalable design systems, ensuring consistency across surfaces while evolving the experience for different customer needs. Use data and research to inform design decisions, finding opportunities through qualitative and quantitative insights
- Build prototypes that explore interactions, motion, and haptics to bring designs to life. Lead and facilitate design discussions within cross-functional teams, bringing alignment between UX, product, and engineering
- Mentor and collaborate with L2 designers, offering feedback and supporting their growth
- Advocate for accessibility, inclusivity, and high-quality execution, ensuring our designs work for diverse audiences
Your experience should include...
- 3+ years of product design experience, ideally working across both mobile and web platforms, including mobile apps and mobile web (Portfolio showcasing this experience)
- Strong end-to-end product design skills, from UX strategy and research to UI execution and prototyping
- Proficiency in industry standard methodologies, including Material Design, Apple Human Interface Guidelines, and responsive design principles
- Proficiency in Figma (or similar tools) for high-fidelity designs, prototyping, and collaboration
- Experience working within design systems, contributing to and evolving existing frameworks
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy
Location Details: Serbia - Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
WordPress Advanced Support Guides support GoDaddy’s hosting and WordPress customers on multiple channels, primarily via chat. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services.
Shifts: Department covers 24/7 operations therefore shift work is involved. Employees will be given shift schedule in advance, this will work on a rotating basis.
What you'll get to do...
• Take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
• Provide technical feedback on processes and procedures to reduce customer concerns
• Interact with, and communicate effectively across, departments within various levels of the organization to properly handle customer issues
• Work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
• Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call resolution
• Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
• Address your customer’s technical concern by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
• Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
Your experience should include...
- Advanced knowledge of WordPress, including the use of plugins, themes, and how to effectively troubleshoot common WordPress errors
- Ability to utilize SSH to navigate and access hosting environments
- Ability to access and manipulate MySQL databases
- An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit
- Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments
- A high school diploma, or equivalent work experience
You might also have...
- Sales experience
- Experience owning and/or operating a small and/or midsize business (SMB)
- Ability to work in a dynamic, changing environment, while quickly learning and adapting to new processes and systems
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy
Staff Program Manager - Central Engineering Operations
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From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a Staff Program Manager for our Central Engineering Operations team to help us reach our goals and help our Engineering team be the best that it can be!
The mission for the Staff Program Manager, Central Engineering Operations, is to drive operational excellence and improve execution effectiveness across key Engineering and R&D areas. Our Engineering organization is grouped into a number of functional global groups that are utilizing various processes, systems, tools, and KPIs in order to jointly deliver best-in-class data pipelines and drive innovation.
The role focuses on increasing engineering and R&D efficiency and effectiveness in delivering our strategic objectives by leading end-to-end major process and efficiency improvement projects and programs.
As the majority of the processes belong to the software development industry, the role assumes you have broad experience in software development, leading multiple programs, and shipping software from start to finish. You have worked closely with cross-functional teams with design, research, product, and engineering. Preferably, you work at a tech company and are heavily involved in engineering operations, understanding how engineering and R&D processes work under the hood and how to take them to the next level, leveraging data-driven approaches.
We want you to bring your passion for problem-solving, experience in the tech world, and the drive to help us get to the next level, and have some fun along the way.
This is a full-time position based out of our Novi Sad office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
What You’ll Do
- Ensure operations and strategy execution work seamlessly and effectively, and streamline engineering and R&D processes to be simple, value-oriented, and scalable.
- Lead and manage engineering and R&D process enhancements to set up or improve engineering and cross-departmental processes, and be responsible for transitioning them to operational state (all in coordination with key stakeholders), resulting in documented, repeatable, and measurable processes. This includes end-to-end work from problem definition and data analysis through solution proposal, alignment with R&D leadership, and execution and adoption of the changes.
- Partner with engineering group leaders to improve planning, execution, and operational health within their organizations, with a particular focus on increasing the efficiency, stability, and effectiveness in the delivery of their strategic objectives.
- Support engineering leadership in quarterly planning, tracking OKRs, and driving execution against strategic priorities in consistent alignment with engineering-wide and R&D policies and practices.
- Provide technical leadership and guidance to the team of operations managers to manage engineering initiatives, solve problems, and optimize and automate routine operations, increasing the team's and engineering's value-added time.
- Work closely with senior engineers and leadership teams to ensure strict adherence to operational processes. Conduct audits and check-ins to identify areas for improvement and ensure continuous process refinement.
- Collaborate with operations managers and cross-functional partners to improve execution, automate workflows, and increase operational efficiency, and also directly contribute to the improvement and support of our internal knowledge management process and information structure in collaboration with other Ops and PMO teams.
- Manage R&D-wide initiatives. Coordinate and oversee the preparation, planning, and delivery of engineering updates, events, and R&D-wide initiatives, ensuring alignment with corporate goals.
- Drive operational excellence across R&D: spearhead and champion global operational strategies, focusing on optimizing engineering processes to be more efficient, scalable, and aligned with the company’s long-term vision.
Skills We’re Looking For
- 6+ years of experience in technical/operations management in the technology/software development industry with technical expertise that enables you to define automation requirements, automate operational workflows, and perform data analysis using query languages and AI.
- Ability to work directly with senior leadership on programs, including leading R&D-wide (engineering, product, design, security) initiatives from start to finish.
- Proven experience in optimizing operations on an Engineering and R&D scale, creating actionable plans, and managing execution to enhance operational effectiveness, efficiency, and scalability across multiple engineering teams and departments, and adhering to various compliance requirements.
- You can facilitate discussions with engineering subject matter experts on topics such as System Design, Data Architecture, Infrastructure Management (including cost management), Quality, etc., in the context of engineering operations.
- Ability to leverage AI to increase your own productivity and leverage it in the solutions you’re building.
- Excellent verbal and written communication and presentation skills with the ability to interact and collaborate with technical and non-technical groups at all levels.
- A data-driven and action-oriented mindset with excellent planning, analytical, problem-solving, project/program management, organizational, and leadership skills.
Bonus Skills
- Experience driving projects end-to-end, and shipping complex, large-scale software projects with global teams utilizing different SDLCs.
- Familiarity with project management tools like Jira and analytical tools like Looker and Sigma.
- Experience working at cloud platforms and SaaS companies in the past is a plus.
- Familiarity with the following technologies is a plus: Cloud service providers (AWS, GCP, Azure), ETL or ELT, modern data stack.
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Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Ready to apply?
Apply to Fivetran